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Rated 4.1 out of 5 by 98 reviewers.
Rated 4.0 out of 5.0 by Clean, organized and comfortable. Rooms were exactly what we asked for. Clean, organized and comfortable. Close to Detroit Airport and easy freeway entrance/ exit. Staff has always been pleasant and willing to answer any questions we've had. Multiple visits/ stays for us at this hotel and will be our stay on many more visits. July 22, 2013
Rated 5.0 out of 5.0 by Excellent service We often stay here while traveling for our child's checkup at Mott Childrens' Hospital. It is truly like a home away from home. This trip the staff even showed me how to upload an excellent app for directions on my phone. They taught me how to use it as well...really above and beyond the call of duty!!! Thanks Bethany. June 17, 2013
Rated 5.0 out of 5.0 by Always excellent! I bring my parents (ages 85 & 89) two to three times a year to meet up with my Dad's best buddy from their days serving our country in WWII. The General Manager here and her team are wonderful. My mom has Alzheimer's and travel makes it worse and yet they are always great with her. Room so comfy and food always tasty and plentiful. We stay at many HIE's around the country and this one is always our favorite. Highly recommend. June 11, 2013
Rated 4.0 out of 5.0 by FUN Enjoyed our stay, at your hotel. When we arrived, we where given a room update. Your front desk person was very helpful and kind. Room was great. Would stay here again. We came here to visit the gardens. May 28, 2013
Rated 4.0 out of 5.0 by Nice Stay Nice short stay. Good clean facilities. Courteous front desk staff. Close to the highway. May 25, 2013
Rated 3.0 out of 5.0 by A Cut Below The toilet ran constantly and the repair guy never showed up. Some of what we noticed is lack of care in little things like mattress fitting the bed frame and lamps that made sense for where they were put. Too few outlets. May 24, 2013
Rated 5.0 out of 5.0 by Great staff I booked four rooms here and I had multiple requests throughout the week which were addressed right away. I was upgraded without asking. I wish there were recycling bins on the floor but the front desk was willing to take my recyclables. May 23, 2013
Rated 5.0 out of 5.0 by Overall Experience I will continue to stay in Holiday Inn properties. This HI Express is nicer than others where I have stayed in th May 20, 2013
Rated 5.0 out of 5.0 by ? I truly enjoyed my experience at your hotel. The staff is friendly and helpful. I only had breakfast once, but I enjoyed it. The room was comfortable and clean, with enough room to read, write, or watch TV. I would certainly recommend your hotel to family/friends. I realized, just yesterday, that I had taken my room "key" with me. Do you want me to mail it back to you? I haven't checked with my friend about her key. She may very well have her key also. Ann Arbor is a lovely city. Thank you for a most enjoyable stay. May 20, 2013
Rated 4.0 out of 5.0 by Pleasant accomodations, friendly, helpful staff Staff was extremely helpful in answering questions, very welcoming. Room was adequate. Bathroom okay but sink was too small. Disappointed that there was no mouthwash available. Perfect location in terms of getting the shuttle to the Michigan Stadium for granddaughter's commencement. Surprisingly good breakfast for a Holiday Inn Express. May 10, 2013
Rated 5.0 out of 5.0 by Barbara (Breakfest Server) I wanted to bring your attention, the kind and courteous service I received from Barbara in your Breakfest area. I was in a rush out the door, I quickly looked at the breakfest bar for fruit and could not find any, and started to leave. I was greet with a friendly smile from Barbara who ask if I was looking for anything in particular? I told her fruit, and she told me she would go back in the kitchen to get me some. She came out with fruit. She made the extra effort to provide me with excellent customer service. Thank you, Barbara. I appreciate your effort and professionalism. I will stay here agin because of her exceptional service!. May 1, 2013
Rated 4.0 out of 5.0 by Great service, nice rooms but extra mirrors needed Generally very nice staff. It was great that we were upgraded to a suite since there was availability anyway. Nice, clean rooms. The only problem was that the only mirror in the entire suite was in the bathroom. With 3 people getting ready, a lot of extra time is needed. Please add at least a full length mirror in the bedroom April 24, 2013
Rated 4.0 out of 5.0 by Excellent Customer Service from running late for our check-in to calming "rampant" pre-teen girls in the hallway the staff at Holiday Express, Ann Arbor/Briarwood Circle were the most courteous, responsive and patient in dealing with our difficulties and went over and above to accomodate us! If you need a great place to stay while in Ann Arbor this is the place! April 12, 2013
Rated 2.0 out of 5.0 by Issues with Ann Arbor Holiday Inn Overall this is not one of the better Holiday Inn Express hotels I frequent. There is no workout room--a big issue. There are no cookies or treats offered upon check in like every other Holiday Inn Express I have been to. The elevator is very slow, which is an annoyance. I think this property needs to be updated. John Tiger April 2, 2013
Rated 5.0 out of 5.0 by A Wedding Weekend Having stayed at this HIE previoulsy we knew we would have a great stay. In town for a daughter's wedding with many family members staying at this HIE so we could be together. The staff was very accomodating and service friendly assisting us to make our stay special. Thank you HIE Father of the Bride March 29, 2013
Rated 5.0 out of 5.0 by Nicely done Very good service and people were great . Easy to do business with March 13, 2013
Rated 5.0 out of 5.0 by February stay AA It's a wonderful hotel to go back to. The staff is so friendly and accommodating. February 27, 2013
Rated 5.0 out of 5.0 by Great place to stay in Ann Arbor Thought this was a great place to stay. Very good location. The staff was friendly, helpful, and professional. I have stayed at a number of Holiday Inn Expresses over the years and this location lived up to the very good reputation. February 15, 2013
Rated 5.0 out of 5.0 by Great service Stayed at this hotel due to its location to the VA hospital. Didn't realize we were there the night of a big college basketball game. Staff went out of their way to give us suggestions on how to stay clear of all the traffic and commotion due to the game. Will stay there again when we go back for future appointments. February 11, 2013
Rated 5.0 out of 5.0 by Doctor Visit Enjoy staying here more than at the other two Holiday Inn choices, due to location, price and FREE breakfast! February 5, 2013
Rated 5.0 out of 5.0 by Great Stay Full staff and the manager were very friendly and helpful February 4, 2013
Rated 5.0 out of 5.0 by Great Choice Clean, comfortable, very friendly staff and good location. February 3, 2013
Rated 5.0 out of 5.0 by Mid January stay I always enjoy this property. The staff is very pleasant. MF February 1, 2013
Rated 5.0 out of 5.0 by AA Jan stay I like to stay at this property when in Ann Arbor, which is every other week. The place is clean with easy access and the employees are very friendly . MF February 1, 2013
Rated 5.0 out of 5.0 by nice stay the staff was grate will stay again next time i'm in the aria January 20, 2013
Rated 1.0 out of 5.0 by vibration noises in my room I asked the fron t desk to have a vibration noise fixed while we were out the second day. They failed to report to the maintenence so we were kept up the second night as well. We were not offered a different room even though it was not sold out. We were told the manager would call us about a refund since they (the manager) was not there when we checked out. We did not recieve a call. December 15, 2012
Rated 5.0 out of 5.0 by Hotel Stay The check in service was great! I was greeted as a Priority Club Platinum Member and given a bag of goodies. There was a guest that was dropped off by a taxi but their reservation was for another hotel. The desk clerk was able to get the taxi to return and take the guest to the correct hotel. Everyone was made to feel important! December 7, 2012
Rated 1.0 out of 5.0 by what happened? This will be my fourth and final time staying at the Ann Arbor HI Express. It has gone downhill rapidly. From the uneaten yogurt container that sat on the lobby coffee table the entire length of my stay (3 days) to the fact that my scheduled wake-up call never happened, to no working heat in the hotel room, to the mean front desk rep, to the fact that I left the hotel at 7:45 am and got back at 3:15 pm and housekeeping was just getting to my room and said they could only clean right at that moment or not at all...it was not worth the money, and next time I'll stay elsewhere October 24, 2012
Rated 5.0 out of 5.0 by Fun Football Weekend We stayed at this hotel during homecoming weekend. The staff provided very helpful, friendly service. Our room was well maintained and comfortable. Although the hotel was full, there was no noise carrying into the rooms so we had a pleasant, quiet stay. The hotel location is very convenient for a football weekend. If you like to walk, you can walk to the football game--we did. Other options are taking a bus to the stadium or parking at multiple locations on State Street. We definitely would stay at this hotel again. October 22, 2012
Rated 5.0 out of 5.0 by Home Away From Home I stayed at this Holiday Inn for 2 1/2 months while consulting at U of M. It became my home away from home. Every single member of the staff was helpful and friendly. I had a king room that was very spacious. VERY confortable bed and pillows. The bathroom was set up perfectly for a girl's morning primping. The hot tub was wonderful at the end of a long day. The only downside was the heat/AC control. - not regulated by a digital thermastat. My choices were high/low cool or high/low heat. The hotel was located close to 94, and also a short drive to downtown, and a mall just across from the parking lot. The breakfast was nice every morning, and I miss the pancake machine! October 17, 2012
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