Rated 4.5 out of 5 by 79
Rated 4.0 out of 5.0 by PolarBear55 Great service and comfortable stay
Staying at the hotel exceeded my expectations, the room was very clean, quiet and comfortable. The staff at the hotel were very friendly, responsive and accommodating. The hotel was very quiet but not located too far from the center of town. Checking in and out was fast and straight forward, with easy parking.
August 7, 2014
Rated 5.0 out of 5.0 by cheri410 Office Manager
I felt like my family ran the place. Guest services, housekeeping and F/B were all wonderful!
August 6, 2014
Rated 5.0 out of 5.0 by Bu2p Nice Facility even for extended stay
Spent 9-days at this facility during a recent conference event. Nice rooms, great staff and good location. Only one minor issue - housekeeping not refilling tissue dispenser. Front desk handled it promptly. Overall stay was great.
August 5, 2014
Rated 5.0 out of 5.0 by dkdkdk901 Excellent Staff!
Everybody is very friendly and goes out of their way to make sure the customer is happy.
August 4, 2014
Rated 5.0 out of 5.0 by Sean S. Excellent Service
It did not start perfect, but I travel ALL the time and dealt with everything from over booking at 5 to 3 star hotels to cleanliness in 5 to 3 star hotels. The biggest thing that makes me measure my stay is service and this hotel is a 10 star in that category. My room was locked out but staff called and tried their best to accommodate us while they fixed the issue and after the problem was fixed they showed they really cared about our inconvenience.The staff worked with us to have a great stay. Sheila B. was the person at the front desk when we finally got back into our room and she was nice and understanding and single handedly made our stay a wonderful one. It felt great to have someone be understanding when everything is not going right.
July 31, 2014
Rated 5.0 out of 5.0 by D Smith Awesome hotel
We went to Michigan for the yearly art fair. We were told by a friend who lives in Michigan that the Holiday Inn is a nice place to stay...he was right!!! The room was clean and nice and the bed was amazingly comfortable. The breakfast buffet was delicious, too. We had a great stay and I would definitely recommend this hotel highly.
July 31, 2014
Rated 5.0 out of 5.0 by mamahunn Amazing Staff
I spent 3 nights here travelling with my 2 children. Our room was very spacious. We enjoyed having the refrigerator and microwave in our room. The beds were extremely comfy!! The staff was SO friendly. I would stay here again when we are in the area. Thank you Holiday Inn for a wonderful stay.
July 30, 2014
Rated 5.0 out of 5.0 by miketon Great service
Excellent customer service from when you check in until when you leave. Highly recommend location due to proximity to restaurants and freeway.
July 30, 2014
Rated 5.0 out of 5.0 Best Holiday Inn ever
I went to this Holiday Inn because I was attending a medical seminar given by Larry Head. Words cannot describe how impressed I was with ALL the staff. The friendly faces and smiles glowed bright with the special willingness to help and do whatever they could to make my stay wonderful. The food was excellent and the attention to each guest is rare. I travel often for business and cannot say enough good about this hotel. The cleaning staff was 5 star and the condition and comfort of the rooms unheard of for the value. Mark the manager was a hands on manager walking the hotel speaking with each guest. Shannon was more than willing to handle any billing questions and concerns and she does it with a high standard of professionalism. Thank you so much. I loved Ann Arbor downtown and all the people! What a great hotel in a great city.
July 26, 2014
Rated 5.0 out of 5.0 by Vince08 Best of Ann Arbor
Wow what a wonderful experience it was staying at this hotel. The hospitality is amazing. It starts with Marc who takes a personal interest in insuring that each and every guest is happy and that their needs are being addressed. He's a true gentleman and very likable. The front desk people were very polite and easy to get along with and often had great recommendations for local fare. The restaurant staff were equally polite and very happy to make sure that I received my coffee and breakfast each morning. Fernanda always had a big smile each morning and made sure that anything I asked for was brought to me each morning. Then at the end of a long working day Anthony was a great guy to talk with during dinner and he really knows the local sports teams which made for great evening conversation. My room was always cleaned and the accommodations are really so comfortable, I would certainly recommend this hotel to anyone considering staying in Ann Arbor. Wonderful experience thank you!!
July 26, 2014
Rated 5.0 out of 5.0 by danmhp Just what we needed
My wife had to frequent U Michigan for 3 days so we decided that I would tag along and bring our two girls for the ride (3 and 6). We were looking forward to seeing Ann Arbor but the trip was unexpected, i.e., not budgetted for, so we were hoping to find a decent place to stay without having to break the bank.
Reserving the right room for our family was easy thanks to informed staff on the phone.
We arrived at the Holiday Inn around dinner time and we were greeted by genuinely friendly staff who helped us check in and answered questions we had about where to go to eat. Staff also assisted my wife in booking a shuttle bus service to the campus.
Our room was spotless, large enough for the four of us and just down the hall from a great pool that our kids enjoyed immensely, both days we were staying.
In-house restaurant was similarly clean and well-staffed with friendly people. Breakfast was tasty, plenty of options and kids eat free! Great value there that we appreciated.
The hotel was an easy, quick drive to the downtown area.
We really liked the Holiday Inn, Ann Arbor and would recommend it without hesitation. Great rates, clean rooms, fantastic service. Trifecta.
July 25, 2014
Rated 5.0 out of 5.0 by Tina Maria Comfortable bed and great service
There were three of us who came for the Ann Arbor arts festival. The accommodations and staff were outstanding. A special thank you to the manager Mark for his hospitality and interest that we were enjoying our stay. Also, we encountered the players of the baseball teams that were staying at the hotel. They were a wonderful group of players, polite and quiet. I definitely would recommend this hotel.
July 20, 2014
Rated 5.0 out of 5.0 by Dianner71 Wonderful experience
This was the best stay at a hotel I've ever had. The staff was so nice and so helpful. Just walking down the hallway the staff would always say hello and if there was anything we needed. It was the best customer service I've ever experienced.
July 17, 2014
Rated 5.0 out of 5.0 by Lana0811 Would return
We were traveling with a group of baseball players and their parents and the staff were great and would definitely return in the future.
July 16, 2014
Rated 3.0 out of 5.0 by HCali Some poor staff everything else is great!
the kids there need better training. I got placed in hold for very long periods of time without even evaluating my question before holding for 10 min.
I was charged 3 times for the same guests and could never get a hold of the manager
Everything else was perfect once in the hotel
July 9, 2014
Rated 4.0 out of 5.0 by Tommy Gold Good location near Ann Arbor Univ Michigan
Found the hotel online and was a good experience. The room was spacious and good value.
July 3, 2014
Rated 5.0 out of 5.0 by Wolverine fan As expected, a great room
We stay at the same hotel every year. Our room is always clean, comfortable, and spacious. The only improvement would be larger trash cans in the room.
June 26, 2014
Rated 5.0 out of 5.0 by HotSaucePhD Easy hotel option
Convenient comfortable location near UM campus
- was able to take public transportation to middle of campus for class
- lots of dining options nearby, plus hotel restaurant
- hotel room was nice, clean and overflowing with pillows
June 23, 2014
Rated 2.0 out of 5.0 by John52001 poor television and internet
Disappointed in internet connection and poor television reception. I expect much more for the price
June 23, 2014
Rated 5.0 out of 5.0 by Penelope S quiet and comfortable
Our 3 night stay at the Ann Arbor University hotel and suites was very enjoyable. Staff were friendly, the room was very clean and modern. The beds were very comfortable and bedding good quality. the setting was quite park like and quiet with ducks in the pond behind the hotel. We brought our own mugs so didn't have to have coffee out of the syrofoam provided. When asked the staff printed out maps of local amenities and attractions. Overall, a very nice stay.
June 19, 2014
Rated 5.0 out of 5.0 by Joey P Excellent!
All accommodations were great. Staff is extremely friendly and helpful. Room was large and very clean.
June 16, 2014
Rated 5.0 out of 5.0 by MomofWolverines Clean, comfortable hotel, conveniently located minutes from UofM campus
There is nothing fancy about this hotel~ just clean, comfortable rooms, quiet location, friendly staff. It is approx 3 miles from the UofM central campus, and is even closer to the Briarwood Mall, restaurants, and Whole Foods. It was much nicer than I expected a Holiday Inn to be~ very comfortable beds, quiet, odorless air conditioning, coffee maker, microwave and fridge in room, and extra bedside electrical sockets for charging phones.
June 15, 2014
Rated 5.0 out of 5.0 by Sunny in PA Can't beat the value!
I couldn't have asked for a better experience for the price.What a great location -just blocks from UM and 2 miles from downtown where shops and restaurants abound. The staff was pleasant and helpful and everyone greeted you with a smile whether at the desk, in the hall or elevator. I had requested a king room and upon checking in was upgraded to a king suite -what a nice surprise. There is a great little courtyard where you can enjoy a beverage or a meal or just relax after a long day. I will definitely stay here again!
June 4, 2014
Rated 5.0 out of 5.0 by mamba Comfortable bed and great service. Would recommend this property to anyone looking for a great place to stay in Ann Arbor.
Great hotel! Excellent staff! Outstandng management Team!
June 4, 2014
Rated 5.0 out of 5.0 by Sue7912 everything just great
Couldn't ask for a better stay. Everyone was so polite and helpful even called us to check to see if we needed anything and if the room was alright for us...When ever we have to come down for an appointment we keep coming back because we are made so comfortable & welcomed..
May 23, 2014
Rated 5.0 out of 5.0 by bongoboy88 Great room and accomodations
This was a beautiful, spacious room, clean and new.
The staff was immediately responsive and helpful.
The accessibility and number of exercise machines, with TV, was terrific.
We certainly would choose to stay here again when we visit Ann Arbor.
May 19, 2014
Rated 5.0 out of 5.0 by marykay629 Great place to stay
Staff were super nice from the manager to the cleaning crew. Room was very comfortable. Wine selection (chardonnay) wasn't too hot but then I am from California and spoiled. Very clean and nice shower and great towels. Bed was really nice. Air conditioner worked, wifi worked easily. Highly recommend.
May 13, 2014
Rated 3.0 out of 5.0 by melissag915 hot and dry in rooms
Rooms just ok, ended up too hot and dry, no matter how much we adjusted the thermostat. Staff was courteous upon check in, but when I made an inquiry at the desk about a matter, he was pretty much clueless. Food was good. Pool area was nice, although the hot tub was lukewarm at best.
February 12, 2014
Rated 5.0 out of 5.0 by skater19 Nice Room, Quiet, Decent Food Service
My daughter and I were in town for a collegiate figure skating competition. I was pleased that there was a restaurant on site, we were able to catch a late light dinner upon arrival and a good breakfast before heading to the rink. Room seemed "longer" than most, double door hanging closet, "kitchenette" area with fridge and micro, full length mirror, desk with chair, sitting area with lamp and coffee table, extra chair, dresser, and a settee. Furnace kept room quite warm even with temp set at 64, so we just turned it off at night. Only complaint is the pillows are just too thick (apparently I have a small neck to shoulder ratio), coffee pot was not cleaned out for our second morning, and there was a nice long hair in the shower when we arrived. Overall good experience, staff was very nice, professional, helpful, and I would stay there again.
February 12, 2014
Rated 5.0 out of 5.0 by auced6371 Great Hotel to stay when visiting Detroit
This was a business trip, landing in Detroit and traveling over to Jackson for business. I picked this hotel because of the reviews and it being in a nice area. I was not disappointed at all by this hotel, the room was a good value for the money, it was nice and clean, nice and quiet. The front staff was very nice and greeted me as a point holder. They were very helpful giving me directions to local places to see and nice resturants to go to. The room was nice and big, clean, with a nice sized tv. The parking lot was well lit and cleaned of snow. Really can not think of a Con...
February 9, 2014