Rated 4.2 out of 5 by 76
Rated 1.0 out of 5.0 by JLM1979 Not Welcoming!
I reserved the "kidsuite" as it's advertised for my daughter's birthday party. I actually work for a hotel in the area but chose this hotel specifically b/c it's in my hometown AND has a suite designed for kids. Before I could even go up to our room, I was questioned by someone at the front desk regarding whether or not I was having a party, if I was swimming, when I'd be swimming, how many people we'd have in our room, etc. I have never felt so uncomfortable or unwelcome at a hotel before. I realize that maybe other guests have exceeded the limit of guests per room or maybe were unruly but as I mentioned, I myself work for an area hotel & understand the importance of not being loud or destructive. We never planned on exceeding the # allowed per room b/c I didn't want to deal with more kids than I could handle. So the 100 questions before I could even see my room left me feeling bad before I was even to enjoy my stay. I entered our suite & was disgusted by the condition of the room. The suite has bunk beds, a queen bed & a pullout couch. It also has a desk & chair, a kitchenette with table & chairs & a sitting chair next to the pullout. The chair was covered in stains & when we lifted the cushion there was garbage left from the previous guests. The pool was small but fine enough at first. Later in the evening when I went back there was a baseball team that had checked in & was playing in the pool. They splashed water everywhere. That's fine, it's a pool, and they are kids. I expect that. What I didn't expect was to have to wear boots or have to roll up my pants b/c the drain on the floor didn't allow the splashed water to drain. It was so high on the floor that it was a mini pool itself. I probably would not have even commented on here had I not been treated so poorly by the manager at the front desk. I would never expect the staff at the hotel that I work for treat a guest the way I was treated. I felt humiliated and unwelcome. I will definitely take my business elsewhere in the future. I guess if they don't want kids to stay in their hotel, maybe they shouldn't have "kidsuites". Just a thought.
July 30, 2014
Rated 5.0 out of 5.0 by Smee61 Cleanliness
The hotel was spotless right from the reception area, pool, breakfast area and most important our room.
The outside grounds were well kept. The bathroom had plenty of towels and amenities. You and the employees should be proud of this hotel.
July 29, 2014
Rated 5.0 out of 5.0 by KACYFL WONDERFUL STAY
THEY HAVE GREAT BED SIDE MANNERS STAFF VERY HELPFUL AND KNOWLEDGABLE ..lOVE THE PANCAKE MACHAINE., ROOM CLEANED GREAT PRICE .KIDS LOVE THE POOL COOKIES COFFEE MILK AWAYS READY REALLY KNOW HOW TO MAKE A HOME AWAY FROM HOME COMFORTABLE..THANK YOU
July 23, 2014
Rated 4.0 out of 5.0 by PATMIKEG Holiday Express - Chelsea, MI
Outside of ther afore mentioned problem with the message light blinking all night, we found the experience very satisfying. The food was very good
July 21, 2014
Rated 5.0 out of 5.0 by TexasMax1 Staff is great / Clean and quality rooms
I have been staying here on business almost every week for a few months. There are a few reasons why I stay here and commute to Jackson. The rooms are clean and of the quality you would expect from a Holiday Inn Express. More important is that the staff is professional, friendly, and care that guests will have a nice stay. Oh, and the Wi-Fi is always good :) and Chelsea is adorable.
July 17, 2014
Rated 4.0 out of 5.0 by thetazzman one hellava bike ride/liesure
great place to stay.very clean and friendly staff is very hospitable
July 17, 2014
Rated 3.0 out of 5.0 by KJSO Average Experience, No Complaints
Room was clean, updated décor, no odors, no noise issues, small for the price - we stayed in the "King Executive." Good breakfast selection / enough variety for the family. The pool was small, right by the front lobby and has the feeling of being on display like you are in a fish bowl. Location was very convenient for our purpose, right off the freeway, easy to find, close to the downtown Chelsea area and a short distance from the Waterloo State Recreation area. Television lacked good channel selections for children. Service was average and adequate.
July 16, 2014
Rated 2.0 out of 5.0 by PAX MAN NOISEY
I don't know if I had bad luck or what
Could hear other things going on in other rooms
Did not have this problem at indigo brand
Or crown plaza
July 15, 2014
Rated 5.0 out of 5.0 by Jeanne72 NEW HOTEL WITH ATTRACTIVE AND COMFORTABLE ROOMS
The staff was pleasant and professional. The Facility was new and conveniently located for my purposes. Room was clean and well appointed. Staff accommodated my request for an early check-in which I needed since I was attending an afternoon wedding in the area.
July 14, 2014
Rated 4.0 out of 5.0 by STSH front staff
The front staff was very friendly when he checked us in. He made sure we had everything we needed and offered to assist us with any questions about the activities and resturants in town.
Our friends were getting married and was staying at the hotel our second night. The groom had made back up plans to get ready for the wedding in our room if he wasn't able to check in early. The front staff told him the room was not ready yet. However, the front staff didn't end it there. He quickly contacted housekeeping to clean another room- presidential suite instead of the hot tub room they had reserved. Within minutes our friend was checked in, room upgraded, and able to get ready in his own room!!!
June 25, 2014
Rated 2.0 out of 5.0 by UnhappyPlatMember Desk Staff Unhelpful
Hotel is not bad, and the location is good for Chelsea and surrounding areas. However, the desk staff needs to be better trained in customer support. They won't tell you whether your room is ready, EVEN AFTER CHECKIN TIME. I have had this experience with them TWICE (so it is not just an anomaly). Something that is fixable, if management will pay some attention to this. In the first case, my wife and I just cancelled our reservation rather than drive to the hotel with the uncertainty about leaving our bags in the room. Most things about the hotel are fine. Our room had a very dated bathroom that needed significant updating.
June 18, 2014
Rated 5.0 out of 5.0 by Rogie56 Guest Laundry
Since their guest laundry was out of order at this time, they had us drop off at night & had washed, dried, folded & had ready the next morning for a reasonable fee. Thank you very much!
June 15, 2014
Rated 5.0 out of 5.0 Great stay at Holiday Inn Express Chelsea
We loved the amenities in the room particularly the small refrigerator. The décor throughout the hotel was stylish-actually more than we expected. The room was a little warm when we entered. It took some time for the room to cool down. The bottom of bath tub needed to be whitened. Overall, we were very happy with the entire stay.
June 9, 2014
Rated 2.0 out of 5.0 by Molly B Older, overpriced property
Older property, dated furnishings, and poorly maintained HVAC units in the room. Not impressed.
June 9, 2014
Rated 5.0 out of 5.0 by ATTS Nice place to stay
The hotel was clean, quiet, and had excellent service from all.The staff was very kind and helpful .
June 8, 2014
Rated 5.0 out of 5.0 by BLA1942 Business/graduation
Very convenient to where we needed to be. Great eateries in the area and golf.
June 5, 2014
Rated 5.0 out of 5.0 by jinx342 Great place
I had a great stay -- Joseph the front desk manager was very nice! Room was very comfortable, quiet and clean. I travel to the area three times a year and always enjoy staying at this hotel.
June 4, 2014
Rated 5.0 out of 5.0 by she58she Clean, quiet and great service
This hotel was exceptionally clean. Our room was comfortable and quiet. The breakfast which is included was very good.
June 4, 2014
Rated 5.0 out of 5.0 by Ms Lana Ms Lana
The hotel staff was very accommodating they were always asking if they could get us anything, The cleanlyness of the hotel was excellent. The staff was always doing something to make the coffee area clean.
June 4, 2014
Rated 5.0 out of 5.0 by jason6466 great stay from start to finish
way more than i expected, this place was excellent!!!
May 23, 2014
Rated 5.0 out of 5.0 by Suit Two Excellent
I had to return to Chelsea for a procedure at MHNI/ Chelsea Hospital. See my review dated April 24. Second visit confirmed that this is a well run facility. Well maintained, clean, friendly staff, good variety at breakfast and nice amenities. A relaxing environment only 5 minutes to Chelsea Hospital. Great for families of in patients and out patients at Chelsea Hospital.
May 12, 2014
Rated 3.0 out of 5.0 by MrsClean76 Front desk clerk did not want to honor my reservations
I reserved 4 rooms in August of 2013 for a stay in May of 2104 for my family visiting from out of town. I called several days in advance to try to change the name on the reservation from my name to my guest(s) names. The man on the phone, said "no, that is not possible".
So, I went online and added my guest names, under the Additional Guest field of the online form and saved. All good so far.
All 4 of my guests (4 separate rooms) were told by the front desk clerk that no rooms were available and each had some sort of other issue:
Guest 1 & 2 arrived on Thursday and were told they did not have rooms for the night, and their reservations didn't start until Friday. A lenghty conversion ensued. Finally, after each handed over the printout with confirmation number from website, he was able to "find" the rooms.
Guests 3 & 4 arrived on Friday and were told again, no rooms, and that they had already checked in on Thursday. Again, needed to hand over the printed confirmation from website before he could "find" the rooms.
Stay was fine for all, but front desk needs sensitivity training and computer training as well.
May 6, 2014
Rated 5.0 out of 5.0 by Suit Outstanding
Spent 10 nights while being treated at Chelsea Hospital (MHNI). Spotless rooms and common areas. Excellent breakfast selections. Very clean breakfast area. Many items hand wrapped for cleanliness.
Nice indoor pool and fitness center. Friendly helpful staff. Owner/Operator is on site. He is focused on providing a comfortable stay. Greeted by name. Often heard," what can I do to make you more comfortable".
One mile from Chelsea Hospital. 1.2 miles to downtown Chelsea restaurants. Hotel has fast food restaurants within walking distance.
It is always a risk stopping at an unknown interstate exit. What condition will we find? This Inn is excellent. The owner/operator is new(4months), if he can keep up this level of comfort,cleanliness and customer service then he certainly will be fully booked and a Holiday Inn award winner.
Patients and family of Chelsea Hospital and MHNI will find this a soothing ,peaceful and relaxing place during stressful times.
Just far enough off I94 ( about 300yards) to eliminate road noise.
April 24, 2014
Rated 5.0 out of 5.0 by woodbury very clean. with excellent service
We were very pleased with our accommodations. The hotel was very clean. The staff were professional and friendly. The breakfast choices were awesome. We will stay here again. It was our first time at a holiday inn express. We loved it.
April 1, 2014
Rated 5.0 out of 5.0 by DWalker Convenient and Quiet Location
Hotel is seconds from 94W and only a 15 minute drive from the Univeristy of Michigan campus. Hotel offers excellent and friendly customer service. Rooms are clean and offer a quiet atmosphere to complete work remotely if needed. Continental breakfast includes numerous choices daily. Staff are always welcoming and helpful. I highly recommend this hotel for anyone staying in the Ann Arbor or surrounding areas.
March 31, 2014
Rated 5.0 out of 5.0 by JMcMiller Love the Staff at this hHotel Day Inn Express
This is my number chose for my hotel stay while working in Michigan (Manchester). What really makes this hotel great is the staff from the top to the bottom. Great customer services!!!! Great Staff!!!!
March 10, 2014
Rated 5.0 out of 5.0 by pazz Excellent service
Courteous staff and very comfortable room. Very clean.
March 1, 2014
Rated 5.0 out of 5.0 by Worktravel14 Nice hotel!
I have stayed at this hotel several times now because it is about half way between my home and work. The staff is very friendly and the rooms are always clean.
February 22, 2014
Rated 5.0 out of 5.0 by Jonon Staff is friendly and helpful
I travel for business and stay in many hotels/motels. The front desk staff in Chelsea were very helpful. The room was clean and comfortable.
February 13, 2014
Rated 2.0 out of 5.0 by BobbyKToday Never again
If a barking puppy dog is what you want to hear for 2 hours, then this is the place for you. If after you are 50% finished with your shower and the water pressure drops to a trickle, this is the place to stay. To Finnish off me stay I grabbed a cup of coffee only to find the coffee filled with coffee grounds. Due to I stay over 120 nights in hotels a year, am I asking too much? All I want is a clean, comfortable, quite place to stay with a understanding hotel staff when there is an issue.
January 26, 2014