Rated 4.1 out of 5 by 78
Rated 2.0 out of 5.0 by hollan-der express inn for a reason
not all works
the phone didn't work no calls no wake up calls possible
shower head broken
August 17, 2014
Rated 3.0 out of 5.0 by Mum/Wife/Nurse overnight stay
The hotel is easy to find with convenient, although expensive, underground secure parking. As there are only stairs to/from the carpark, it is advisable to park at the front of the hotel when checking in, to save carrying heavy suitcases up stairs. The carpark is not suitable if you have a baby in a pram. We ended up carrying the pram with baby in up the stairs. The rooms are fairly clean and offer enough to cover your basic needs. We travelled as a family with 2 adults, 2 children and 1 baby, which made it a bit cramped, but ok as a one night stay. The bed is a standard double bed and the sofabed made the children roll into each other in the middle. The free wifi is rubbish and not worth logging into. The TV offers films, which you have to pay for, although there are BBC channels for English guests. The shower was lovely and warm with sufficient waterpower. Breakfast was included in the price. There is a selection, but the cereals on offer are pretty rubbish and the muesli was dreadful. We can't grumble as it was included in the price. The staff in the hotel are very friendly and their badges show what languages they speak, which is an excellent idea. We would stay here again as it is still excellent value and in a good location. We would only stay for 1 night as it is not big enough or comfortable enough to stay as a holiday
August 16, 2014
Rated 4.0 out of 5.0 by CondeNastUK Good stay, changes needed
Considering the low price and offer, this is a much better hotel than the Express badge would make you think. Clean, fresh, fairly modern, it was more than ample for our 2 night stay. Location is ok, harbour at the back much nicer than the surrounding area out front, so don't be put off. Just be aware it's a good 20+ min walk to the main centre/ old town, and the transport such as buses didn't seem as convenient round this way. Apart from that, great stay. Pillows not very comfortable, and limited supply of irons and ironing boards is a let down, as is the fact there are no drawers or safes in the room. And the shower gel etc isn't up to scratch so bring your own. Also, find a supermarket for things such as snacks, beers and water in the central area as there is a lack of shops around the hotel and everything is overpriced!
Staff were absolutely great, apart from the night manager/ receptionist man who is rude, aggressive, and should be dealt with by management - considering it was pride, obviously people would be enjoying themselves but his aggression is absolutely unacceptable.
August 13, 2014