Rated 4.4 out of 5 by 32
Rated 5.0 out of 5.0 by KingRichard A Happy Thanksgiving
We have a daughter in Apex and one in Holly Springs.
There are 4 grandchildren. Staying at this HIX is a joy as we get to visit family conveniently while enjoying some quiet time at HIX. We experienced an early check-in and excellent staff support all around.
December 5, 2013
Rated 5.0 out of 5.0 by sgm2 Southern Hospitality
We truly enjoyed our stay and the hospitality was wonderful. Very friendly and made us feel comfortable!
November 19, 2013
Rated 3.0 out of 5.0 by Hankonthego Were you really full
Was not offered up grade....no AARP discount, parking lot appeared 1/2 full.
November 18, 2013
Rated 4.0 out of 5.0 by Hankonthego Thanks guys
Always a great place the stop, stay here often......first time ever that I did not get an up-grade
October 28, 2013
Rated 5.0 out of 5.0 by DL9301 Excellent service very comfortable
The staff was unbelieveably friendly and made the stay great. Rooms were clean and well kept. I will definitely stay there again.
October 13, 2013
Rated 4.0 out of 5.0 by klo60 Would Stay Again
Stayed 2 nights .Was in town for a wedding. The room was nice. Liked all the pillows. Mt only complaint would be about the bathroom. Need to update. The ceiling tiles were pealing off and the shower head was very old and hard to turn. Other than that had a nice stay. When needed more towels, the maid was right there with them. The breakfast was o.k. Both days the pancake machine was broken, but still had a decent variety of foods to eat. Plenty of restaurants around, some within walking distance.
October 9, 2013
Rated 2.0 out of 5.0 by HIXFanNoMore Bad Service and Loud Room
I came to HIX Apex to relax. I have found the accommodations and service at HIX to be exceptional, so it was naturally my first choice when I wanted to stay close to home but "get away". Upon entering the checkout, I was greeted by an incredibly rude and demeaning front desk clerk. He tried to explain to me that there was no way that I could have prepaid for my room, although I did using the "smart saver" online service. Once in my room, I was greeted by the nosiest jacuzzi room that I have ever experienced. I am not sure if the noise came from the elevator, bad plumbing or something else but it was so jarring that I needed to sleep with a pillow over my head. I can't imagine ever staying at this place again and it has change my view of HIX.
October 8, 2013
Rated 3.0 out of 5.0 by Retired120 Disappointed by "one" staff member
I have written a stellar review the last time I stayed at this hotel, but due to "one" staff member this review is poor.
Please do not judge this hotel by this one person.
When I learned that I would be returning to Apex with my cousin from Italy, I suggested we stay at the Holiday Inn Express in Apex.
I reserved my room on the IHG Rewards Club web-site because I am a Gold Elite member, and I stay at HIE hotels every time I am away on business trip or away on pleasure.
When I entered the hotel a man named Dane was at the desk. I recognized Dane from the last time I stayed at the hotel. Dane knows who I am because we spoke the last time I stayed at the hotel.
Dane had no personality then, and he started off with the same attitude when I walked in this time.
I presented my hotel reservation along with my drivers license, credit card, and IHG Rewards card.
He looked up at me like I was incredulous and asked, where did you make this reservation? I told him how I reserved the room. He said, this says you are a Family and Friends member. He asked, how do I know that you are affiliated with someone with the company? I was speechless, so I started to pull my mobile phone out from my pocket to call my friend in New Jersey who works for the company.
He said I cannot honor this rate. He said this room is almost 50% less than a regular room. I was embarrassed. My cousin understood everything Dane was saying which made it twice as embarrassing.
Dane then started to hand me room key to what he referred to as the "Business Center" or the " Business Room" key and said you are going to have to go online to show me confirmation that you know someone.
I wanted to tell him where to stick the card, but I instead asked him to call the manager, Cherry.
He made a phone call and spoke to someone other than Cherry.
When he hung up the phone, I continued to explain to Dane that I reserve all of my rooms this way. He said no, no ,no it's Ok, it is fine.
At this time I would have expected Dane to apologize for his lack of knowledge, and rudeness, but he didn't.
I challenge the hotel to inspect the front desk video on that date while reading this review. They will see word for word that my account for that incident matches the video clips in sequence.
When I explained what had happened to a staff member, I was told, " Oh that's just Dane" He follows the rules to the very last detail. Well, I do not accept that kind of treatment. Perhaps Dane should seek a position a security guard if he chooses to investigate fraudulent behavior.
Someone in authority should tell Dane to smile once in a while, and not to accuse loyal patrons #like myself# of lying about their association with friends and family of the organization.
I will be disappointed in the company if Dane is not talked to about his behavior.
What a way to kill someone's hotel experience.
October 2, 2013