Rated 4.2 out of 5 by 55
Rated 1.0 out of 5.0 by tombo1 bad front desk
manager contacted me and took up for the woman at the front desk where i had my problems.i told the manager that the woman insulted me and the manager try to put the blame on something else.the fact is the woman at the front desk was very rude telling me several times that my room was free and i did not have to pay,when i told her i bought points for $350.00 dollors and i earn points so i did pay for my room.it did not have to do with what the manager was saying.she did not take the time to talk to me when she was there in the morning.i call holiday inn as soon as i got into my room.the woman at the front desk was the only person working at the hotel period and she is new to the area.she was rude to the gentlemen who check in before me.the manager is to be blame also.thisis the 1st time i have a problem with the front desk ever.
April 11, 2014
Rated 5.0 out of 5.0 by bah61 Excellent breakfast
This was just a quick stop on our way to the Keys. I have never seen 2 people more attentive to keeping the breakfast food supplied. My compliments to a great work ethic.
March 8, 2014
Rated 4.0 out of 5.0 by Babbs1948 Absolutely super staff!
The only reason I gave 'good' for room cleanliness was because it was a 'smoking' room, we do not smoke but it was the only room available with a king bed the weekend we stayed there. As regards staff and service - we received super service from the lovely ladies who cleaned our room to the young lady on the reception desk on our arrival. Esperanza #hope I have spelt your name correctly#, what a treasure you are and I hope the hotel management realize what an asset you are to the hotel! We arrived early and you arranged for the super lady to ensure that our room was made available to us earlier than expected. Many thanks to both of you. As regards 'value', yes, we thought it rather expensive having stayed in many Holiday Inns in the US and the UK. However, having said that, no doubt we will stay there again. Barbara , UK.
February 26, 2014
Rated 4.0 out of 5.0 by Diane P. Great Place to Stay
The ladies at the desk are very nice, helpful and friendly! This hotel was at a good location for what we needed. Yes, I would certainly stay here again if I were in the area. We stayed here a total of three nights. If you need to go to a WalMart, you can walk to it from here, as well as Chili's restaurant.
February 13, 2014
Rated 3.0 out of 5.0 by pvcsales This is a decent hotel for business travelers.
Although, the value is degraded by the slow and inconsistent wifi. Which is becoming a theme of my reviews. I need a wifi signal that doesn't drop every 2 minutes for business. It would also be nice to be able to stream Netflix.
February 12, 2014
Rated 4.0 out of 5.0 by Linda75 Clean But Musty Smelling
The price is high, but unless you want to drive back & forth from Port Charlotte, there isn't much choice. We had reservations for one night in a non smoking room, and had arrived early (2 :15 pm) at the hotel. The staff member on the desk was on a personal call and was not very friendly. She informed us the room was not ready and that we would have to return at check in/3 pm, but that the staff would call us if the room was ready early. Of course we did not receive a call.
When we returned to check in at 4 pm, a new staff member was on the desk, she was very professional. We were given our room, and a courtesy offer of a late check out (we're rewards members) the following morning which we accepted. When we got up to the room, the air conditioner had not been on long enough to cool the room off. The room was very clean but musty smelling from previous smoking. The breakfast offerings were alright, about what you would expect. I didn't use the fitness room or pool but both looked clean.
January 7, 2014
Rated 5.0 out of 5.0 by 7thgenArcadian good place to stop
I've stayed at this property several times over the past 4 or 5 years and always find the people friendly and the rooms clean and comfortable. The breakfast is also good, although I usually eat at a local restaurant.
December 30, 2013
Rated 1.0 out of 5.0 by boatcrew florida
The frony desk was extreamly helpful and knowledgable, Helpas provided on several ocassions. One downside was the
AC unit. It appears that the unit was adding moisture to the room.
Linens felt damp.
December 26, 2013
Rated 5.0 out of 5.0 by Tombstone87 Great T.V. and VERY clean room !!!!!!!!!!!!
only minor issue was water pressure with shower.........but everything else was great .......friendly helpful staff !!! clean nice rooms..........T.V. and channels were really nice !!!!!!!!!! room had everything we needed.......would def. stay at this hotel in the future !!!!
December 10, 2013
Rated 5.0 out of 5.0 by Phuff Enjoyable stay
No negatives. Nothing bad to say. Had good weather.
December 9, 2013
Rated 5.0 out of 5.0 by Bulldog53 Excellent , particulary front desk and house keeping
The hospitality helped to make a difficult trip ( death in family ) better.
December 4, 2013
Rated 5.0 out of 5.0 by Brian8105 Front desk
I wanted to let you know Esparanza was great. She was very helpful and polite. I look forward to seeing her when I stay in Arcadia.
November 6, 2013
Rated 5.0 out of 5.0 by peace31 room 420 Oct. 18-20
The front desk staff was great with all our needs.
October 24, 2013
Rated 5.0 out of 5.0 by Holi33 Friendly Staff Felt at Home
Great Hotel. Would recommend it to anyone. We were staying for the dog shows and Meemie loved the space and the attention.
October 16, 2013
Rated 3.0 out of 5.0 by shawnee60 Staff & service was wonderful
Room was clean but the air conditioning was less then comfortable. I had to switch rooms at 1:30am due to poor circulation of the a/c unit. Actually room felt damp. Moved to another room on same floor (4th) and better but not by much. No dampness but the room really did not get cold.
The staff was very courteous and helpful. Expecially after my car was hit in your parking lot. Overpriced for what I received as far as the room went.
October 14, 2013
Rated 4.0 out of 5.0 by Maraurder Arcadia
Only real choice in Arcadia, but hotel was clean, staff was friendly, breakfast was available and clean as well.
October 4, 2013
Rated 5.0 out of 5.0 by LMac Great Service
Always greeted with a smile at the front desk, wether it is 2:00 AM, 7:00 AM or 5:00 in the afternoon.
September 6, 2013
Rated 5.0 out of 5.0 by DogDad Awesome Front Desk Staff!
We LOVE this hotel!!
This is our favorite stay away from home!
The hotel is comfortable and centrally located and the staff is the friendliest of any hotels we stay at. I am always impressed that Sue at the front desk remembers my name and this hotel truly feels like a home away from home!
September 3, 2013
Rated 1.0 out of 5.0 by Jesse27 Overpriced for the Service
A lot went wrong at this hotel. 1. The blankets they provide are so skimping you can barely keep warm. 2. I asked for an additional blanket and was told they have nothing else to give me. 3. I discovered the blow dryer was broken in the morning when I got out of shower. 4. I called to ask them to bring me up a blow dryer. I was told they had no one on staff to come to my room nor did they have an extra blow dryer. Consequently, I arrived at my event with wet hair and looking lousy. 5. The water pressure in the showers is almost non-existent. You have to stay in the shower longer to rinse off, so how they think they are saving water is beyond me. 6. The front desk people can't give directions. One of them was directing me to go west when she meant east. When I called her on it, she said she's bad with directions. Geez, I think one of the qualifications to hire front desk help would be "are you good at giving directions?" 7. The hotel subscribes to Direct TV. There was no TV for 2 hours because it was raining. Direct TV can't get a signal through rain clouds. So, I sat there watching the paint dry for two hours. Can't you switch to U-Verse or something? And I paid top price for these accommodations? Come on!!!!
August 28, 2013
Rated 4.0 out of 5.0 by Valhalla Pet Friendly, Convenient
Super staff. Plenty of green space to walk your dogs (please pick up after them!). Note that ice machines are only located on floors 1 and 4 which is a slight inconvenience but rooms are comfortable and clean. Wireless internet is spotty on the upper floors and satellite tv is greatly affected by weather. Definately would stay again.
August 28, 2013
Rated 2.0 out of 5.0 by jimv78 Very hot inside motel
AC was not working prpoperly. I got in around 5:30 and it took till 11 before the room was cool. Halls were very hot also.
Very over priced for the area. Most motels in area 20-30 dollars less per night.
Priority members only recieved a bottle of water.
August 27, 2013
Rated 1.0 out of 5.0 by Antonio57 Not up to HEI Standards
The mattress was old and very uncomfortable, and the desk clerk barely spoke English and had very poor hygiene. Definitely will not stay again and I am an IHG Gold Elite Member.
August 25, 2013
Rated 5.0 out of 5.0 by lepore98 great stay
Great people nice atmosphere had a fabulous stay loved the small town
August 18, 2013
Rated 5.0 out of 5.0 by DRJJohnnyBoy No complaints !
Very happy with the Holiday Inn Express in Arcada Florida. We frequent the Dog Agility Trials near there. The staff is very friendly, rooms clean and large. Most important for us is the hotel is Dog friendly, we don't go anywhere without or Dog. Because of our good experience with Arcadia we will look for more Holiday Inn Express when we travel.
July 26, 2013
Rated 5.0 out of 5.0 by YorkieB Great Service
Clean, comfortable room. Staff is very accommodating & friendly. Very good selection for breakfast. Breakfast area kept very clean
July 25, 2013
Rated 5.0 out of 5.0 Clean, Comfortable, Convenienct, Courteous and Commendable
Very friendly and accommodating staff. Hotel grounds, interior and especially my room were all clean and comfortable. This is my fourth return stay and would highly recommend. Conveniently located walk to Chilis, Walmart, Sonic, Wendys and Subway. Microwave and Fridge in room too.
July 22, 2013
Rated 5.0 out of 5.0 by DSosa Great Service and clean rooms
I want to recognize the two ladies at the desk. Esmeralda and I forgot her name, the young lady who works the 3pm to 11p shift. She is super friendly and always assisted me and my friend in everything we neede. We drive up from Miami, Fl and feels good to reach your destination and be greeted and welcomed back every time. Thank you for making our stay so comfortable. The room was super clean. I manage the Hotel Operations myself and want to compliment the housekeeping staff as everything in the room, hallway and surrounding areas were always clean. Dont know who my housekeeper was but well she is great! I will be back in 2 weeks. Thank you all for everything.
July 5, 2013
Rated 5.0 out of 5.0 by HLCOOK Quick Visit
I always stay at this Holiday Inn Express for the comfort and the excellent service I receive from the staff and waite personnel. I personally appreciate thier assistance in providing a storage space for my grandson's toys so that they would not be left in my vehicle. Again thanks again for the excellent service. I will most certainly stay there again on my next quick visit.
April 19, 2013
Rated 2.0 out of 5.0 by nocomment1 dirty room
The room was very dirty. Old food left in the microwave, sand in the bath-tub and a sticky substance on the night tables.
April 19, 2013
Rated 4.0 out of 5.0 by STEVE45 Great room
The room and full breakfast makes this a great place to stay. I have had problem with front desk not having my reservation ready on arrival but was quickly resolved.
March 28, 2013