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Rated 4.2 out of 5 by 102 reviewers.
Rated 2.0 out of 5.0 by I'd Pick A Different Place in Arliington Heights This is a clean quiet hotel with nice amenities. They have a decent free breakfast, however, one day the scrambled eggs were rubbery. The fitness center is small but has a variety of options including dumb bells. During my stay the TV and internet frequently went out. The mattresses are hard. There is no fridge in the rooms. Housekeeping left their cleaning items in the room and rearranged personal items in the bathroom so they were hard to find. I prefer bathrooms with separated vanity areas when traveling with others so that it can be used while the bath area is being used by another person. September 18, 2014
Rated 5.0 out of 5.0 by 2nd Stay at this property Excellent, professional staff. Clean well kept property. I was provided with the most quite room at a hotel that I have stayed in for a long time. My wife and I travel to Arlington Heights every month or so and will be repeat customers to this property. Great Experience! September 17, 2014
Rated 5.0 out of 5.0 by The best this year This location has been my best in the Chicago area as well as in the IHG chain all year!! Kudos to their wonderful staff who make you feel like you are welcome not just part of their daily job tasks!! Keep up the good work!!! I wish all my hotel stays were this good, efficient and comfortable. I really felt like i had a home away from home this week. My hotel room is my home 85% of the year and it was nice to not JUST have A ROOM, but an overall enjoyable stay and be able to lok forward to coming back to my room after a long day at work!Thanks aagain for the great service and ammenities! September 14, 2014
Rated 5.0 out of 5.0 by Good Service Was a nice stay. Breakfast needs work. Ran out of coffee. Sausage links were dry out. Ceiling in bathroom was bubbling up. Front desk was real nice and helpful. August 28, 2014
Rated 4.0 out of 5.0 Goood location, Good service. This hotel is located in good residence area. All staff is very friendly and kind. This hotel also serve Japanese food to guests at breakfast. I would like to recommend this hotel to Japanese businessman and tourist. August 28, 2014
Rated 5.0 out of 5.0 by nice hotel great staff and very pleasant stay, Smoking room was very clean, You can't find many hotels with that choice of room. August 27, 2014
Rated 3.0 out of 5.0 by Overall OK, Hotel is due for a remodel Most Holiday Inn exp are very good, this one is fair. The hotel is in need of a remodel. The beds are worn out and beginning to take a bowl shape. The bathroom furniture is also worn. The staff was nice. August 25, 2014
Rated 4.0 out of 5.0 by Rude irespectful staff at the breakfast area The first day of our stay, I went down at 9:50AM to have breakfast and when I got to the bufet, I was approched by a staff who saied in broken English is that they clossed and She made it firm . the housekeeping staff then proceeded to sit in the breakfast room for over an hour. When they finally left they did so with plates overflowing with food. As paying guests we felt frustrated to be locked out when there was still plenty of breakfast food available for all, yet we were denied this opportunity. August 22, 2014
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