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Rated 4.2 out of 5 by 105 reviewers.
Rated 5.0 out of 5.0 by nice hotel great staff and very pleasant stay, Smoking room was very clean, You can't find many hotels with that choice of room. August 27, 2014
Rated 3.0 out of 5.0 by Overall OK, Hotel is due for a remodel Most Holiday Inn exp are very good, this one is fair. The hotel is in need of a remodel. The beds are worn out and beginning to take a bowl shape. The bathroom furniture is also worn. The staff was nice. August 25, 2014
Rated 4.0 out of 5.0 by Rude irespectful staff at the breakfast area The first day of our stay, I went down at 9:50AM to have breakfast and when I got to the bufet, I was approched by a staff who saied in broken English is that they clossed and She made it firm . the housekeeping staff then proceeded to sit in the breakfast room for over an hour. When they finally left they did so with plates overflowing with food. As paying guests we felt frustrated to be locked out when there was still plenty of breakfast food available for all, yet we were denied this opportunity. August 22, 2014
Rated 4.0 out of 5.0 by Good Breakfast I've stayed at this location in the past, it does still need some updates. Getting pretty worn. August 21, 2014
Rated 5.0 out of 5.0 by Convenience; dependable quality We have stayed here before, and it meets all our expectations August 19, 2014
Rated 5.0 out of 5.0 by Great desk staff Your front desk staff are excellent - very friendly and helpful. August 18, 2014
Rated 5.0 out of 5.0 by Felt like home A quick stay, but felt at home at this HI Express. I had not intended to stay in the area but due to travel plans I ended up staying for the night. The staff were helpful and very courteous during a very tiring stay. August 17, 2014
Rated 4.0 out of 5.0 by close to town a nice clean place, the folks are friendly, not nosey. bed is great, better than the last(not IHG0 hotel I was at. temp. is well regulated August 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed and quiet room Nothing special here. But I was able to sleep and rest fine. August 11, 2014
Rated 5.0 out of 5.0 by Convenient for my travel Overall, met our needs for a convenient and affordable visit to the Chicago area. August 10, 2014
Rated 4.0 out of 5.0 by Not as Good as it Used to Be The reception was great as usual and we got a room at the coupon rate for our two days. The room did not have a microwave or refrigerator to use for our food that we bought from the nearby great Japanese supermarket with a food court. The internet only worked for me during the morning hours between about 4 to 7AM. Otherwise I could not log on or if I logged on, I was immediately dropped. The staff and I talked with the technicians but they could not determine the problem. I missed doing a lot of important work. The breakfast meals are still excellent. I MUST have internet access to do my work so we will not be staying in this hotel for next year's visit to Chicago. It was good while it lasted. August 10, 2014
Rated 4.0 out of 5.0 by Great staff Very nice hotel. The staff was fantastic! The rooms were nice and the AC was very easy to use which I can't say about a lot of hotels. The AC may be a little noisy for some folks but it works great as white noise for me. The only negative for this hotel is the condition of the common areas, they need to be upgraded. It isn't that they are dirty, the carpet and hallway walls are a little beat-up and tired. August 7, 2014
Rated 5.0 out of 5.0 by Room I would have been nice to have a mirowave and Ref in room August 4, 2014
Rated 1.0 out of 5.0 by non smoking NOT!!! When a non-smoking room is reserved, it should be honored. We arrived exhausted after midnight or I would have moved to another hotel. July 29, 2014
Rated 5.0 out of 5.0 by staff were great Everything was perfect but would have be useful to have had a rest/bar in the facility to entertain our customers who were also booked at the hotel July 29, 2014
Rated 4.0 out of 5.0 by Clean hotel, good value Front desk staff were outstanding. Room was very good - quiet and comfortable. Had a nice balcony in my room but no furniture to sit and enjoy that space. Overall though, a very good value. July 27, 2014
Rated 5.0 out of 5.0 by Good for the night I was only here for one night, but I wouldn't mind staying for a longer period if I needed to come back to the area. The breakfast is probably one of the best I've seen in variety and freshness during stays at similar hotels. The rooms are spacious and nicely laid out. My only gripe is that there was no mini fridge. That would have been nice. But for the one day, it wasn't an issue. July 23, 2014
Rated 5.0 out of 5.0 Best staff ever I was in a car wreck the day I was to check in to another hotel but chose this place because it was near where my car was being fixed. It was a bad start to a small get away but I have to say the staff did everything up and above what was expected of them to help us out and make us comfortable. I would definitely stay here again. Dan the shuttle driver was amazing and the staff at the front desk were very nice and helpful! July 16, 2014
Rated 4.0 out of 5.0 by Comfortable Stay...terrible food! If you don't mind NOT having a refrigerator and you like cold cinnamon rolls...this is the place for you! The egg-omelet was also cold and the desk worker were too! They were too busy to acknowledge me upon arrival, although 3 different men passed me. Later I needed help with the computer in the common area, as they were only showing Asian Characters...the said he would help...he never showed. Spotty internet access in the room...but great when it worked. The room was fine and place was neat... If that is the only purpose for your stay, it would be fine! July 15, 2014
Rated 5.0 out of 5.0 by Everything as expected Holiday Inn Express hotels never disappoint. Upon arrival the hotel may look a bit boring on the outside, but everything was spot on: Comfortable beds, complimentary hot breakfast, complimentary parking, complimentary internet, polite staff. Great value for money. Hotel is less than 10 minutes from O'Hare and is much better priced than many hotels near the highway junctions adjacent to the airport. Would easily come back again if I was in the area. July 8, 2014
Rated 3.0 out of 5.0 by Smell of urine from a mystery location. I would have reviewed this more favorably if I did not smell urine in my room some where. Other then that I was only disappointed with the breakfast. It was good but I thought there would have been more Japanese choices for the buffet. July 7, 2014
Rated 5.0 out of 5.0 by Excellent Staff and Comfortable Rooms Wonderful Stay! The staff was very pleasant, responsive and accommodating. When my travel plans bring me back to this area I plan to stay here again. June 30, 2014
Rated 5.0 out of 5.0 by great I had a great experience at your hotel. I will stay there if I am back in the area. June 30, 2014
Rated 3.0 out of 5.0 by not as before I stayed many times at this very property. This time upon arrival both the general manager, Michael and his trainee staff didn't even look up as they were on the phone. They could have said something like, "I'll be right with you." After Michael finished talking, he checked in a couple that had arrived after me. Then they said my suite wasn't ready (it was past 5 pm), and when I said a regular room would be all right, they told me the suite was ready, their computer had shown not ready, but it was ready. Very different service from what I always got from the young man I always deal with there. Unfortunately I don't know his name but he should be promoted general manager. The coffee maker had inside the old filter from the previous guest. June 29, 2014
Rated 4.0 out of 5.0 by Excellent property but breakfast can be improved Excellent property but breakfast can be improved. Shuttle service a good plus.. June 29, 2014
Rated 5.0 out of 5.0 by Very good service The shuttle service was great and the staff was very friendly and helpful. June 24, 2014
Rated 5.0 out of 5.0 by great everything nothing to complain about …everything was top-notch. June 16, 2014
Rated 5.0 out of 5.0 by Excellent hotel I have stayed at this hotel several times now, and have never had a problem. I will continue staying here when I'm in the area. June 14, 2014
Rated 5.0 out of 5.0 by Always delightful This is about the 5th or 6th time I have stayed at this establishment. The rooms are large, tastefully and comfortably appointed. Excellent sound proofing between rooms. I never hear a thing through the walls. Location is perfect for me, right off the Interstate. They serve a pretty good, free, hot breakfast, including eggs, bacon, sausage, pancakes, a variety of breads, biscuits, and pastry, and pretty good coffee. There is even a traditional Japanese rice bowl with a variety of traditional condiments, for those seeking a more healthy alternative to bacon, sausage and syrup on pancakes. The staff is unusually warm and welcoming, always eager to make things perfect. All that said, the thing that I find most appealing when I fly into town is the free shuttle. It will take you to and from the airport, and to just about anywhere you would like to go once you are there, within a reasonable distance. June 11, 2014
Rated 5.0 out of 5.0 by Great staff, clean and comfortable I've stayed at this Holiday Inn Express a number of times. There is a very nice workout room. It is always clean, the staff is great and I would recommend it. The breakfast is wonderful! :-) June 11, 2014
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