Rated 1.0 out of 5.0 by EcolabTX Not up to Expectations
I am a frequent traveler spending at least 3-4 nights a week at an IHG hotel and therefore, I am a priority elite member and this stay was not up to expectations.
While I normally travel for business, this was a special trip that I had planned for my wife as a gift to her. We were attending a concert in the area and it was mother's day weekend. One of the reasons that I booked this hotel was because of the location and the availability of the shuttle.
We arrived at the hotel around 3:30pm. When we arrived, more than half of the parking lot was blocked off with orange cones, so it was difficult to find parking. Then at check-in we asked about the cones and were told they were taking pictures of the hotel (at 3:30 on a Saturday afternoon?). This seems like a poor business choice as the hotel was full on a Saturday.
The front desk representative asked if we were attending the concert and if we would like to take the shuttle. We said yes. He told us the next shuttle was at 4pm. Then he looked and said it was full. He said I can put you on the 4:20 shuttle. And then someone told him it was full. So he told us that the shuttle was not available. This was very disappointing as it was one of the reasons that I booked the hotel. On the website, it says that a shuttle is provided within 5 miles of the hotel and I had inquired prior to our stay about the shuttle for the concert and was told that it would be available. Checkin was at 3 we were there at 3:30 and the shuttle was already full. He said that there was only space for 10 people on the shuttle. I asked if there would be any additional shuttles and was told no. Later, I was going back to the car passing the front desk and overheard someone else complaining about the shuttle since it is listed on the website and I heard the front desk arrange the shuttle for 4 additional people. On my way back from the car, I again inquired about the shuttle and asked if they had added another trip and was told no -- even though I had just overheard these arrangements being made. Therefore, we had to pay over 40.00 for parking.
After check-in we were directed to the stairs, so I am assuming that no elevator is available in this hotel. So we carried our bags up the stairs and went to use the keys in the door. They didn't work. So back down the stairs to the front desk to fix this issue. Which they did fix, but I had just left the desk. I never have this problem so I'm not sure what the issue was.
The room was large, and that is about the best thing that I can say. There was no closet in the room. The light fixtures in the bathroom were exposed. It was just a light bulb in the fixture with no cover. The bathroom was arranged odd. So, my wife had to stand over the toilet to blow dry her hair as the blow dryer is next to the toilet and not the sink. I understand the hotel is being renovated but this is beyond an upgrade to the hotel.
We arrived at the hotel late from the concert and again orange cones were blocking most of the parking.
The next morning we enjoyed the breakfast. No paper was delivered to our room. The front desk indicated that they were not available.
As I mentioned this was a special trip for my wife. She has been bugging me to switch hotel groups and this trip may have done it.
May 18, 2013
Rated 1.0 out of 5.0
by TNSquire Look at a different hotel
This location is far below the Holiday Inn standard! It had signs post that they are updating, but I didn't see any signs of work being done. I was upgraded to a King Suite, it was out dated and small. The tile in the bathroom was cracked & broken around the toilet, towel rack pulled away from the wall, the shower head was set to small, wall pictures were faded and the bed was very uncomfortable.
Spend the extra money and go the the Holiday Inn or Crowne Plaza, both are within a mile of this hotel.
May 18, 2013
Rated 5.0 out of 5.0 by TexasRoadRunner Most Comfortable Beds in Texas
I am a frequent traveler, spending between two and four nights every week on the road, primarily in Texas and Louisiana. I can speak with authority when I say that this place has the most comfortable beds I've ever slept in. And I mean comfortable. I get the best nights sleep whenever I stay here.
Being on the road a lot, I also appreciate the proximity of this hotel to the major highways. I'm not here for its convenience to Cowboys Stadium or Six Flags, although I'm sure that's a perk for those on vacation. I initially chose it because I can quickly get in and out and be on the road headed to my appointments, rather than wading thru heavy traffic. That and there are plenty of restaurants close by to hit on my way in at the end of a work day.
The staff have always been among the most courteous I've encountered. I've never taken advantage of the breakfast, so I can't really comment there. Plenty of parking, even for my monster truck and trailer.
I would most definitely recommend this hotel if you're looking to stay in the area.
May 14, 2013
Rated 1.0 out of 5.0 by steutec bad billing service
i got two billings the in my credit card for one time in the Hotel.
now i have a lot of trouble with my bank to get my money return.
He books around 1900$ to much.
i think, that never did go.
so my result:
it was my last time in this hotel
May 14, 2013
Rated 5.0 out of 5.0 Excellent Staff and Breakfast
Excellent Staff and Breakfast. Have to pay for shuttle. Nice Happy Hour. Cannot say enough good about the staff.
April 24, 2013
Rated 5.0 out of 5.0 by hello326 great service & great shuttle service
I wish you had room service, Had to order out evey nite. Your next to A theme park, Put in a resterant!
April 2, 2013
Rated 5.0 out of 5.0 by SmithyJ Always a great stay!
I am surprised to hear about the comments regarding the renovation. I have been staying at this hotel for 5 years now and will never switch. The same team that I met on my first trip is still there, which is rare in all the hotels I visit.
I think the renovation looks great and will continue visiting! If only I could take the cinnamon rolls home!
March 24, 2013
Rated 2.0 out of 5.0 by k4187 Renovating the wrong part!
They were in the middle of doing renovations, which ment that the workers would wake us up at 6 am working right outside our 2nd floor window. They need to update the insides before they update the outside! the beds were severly worn, my wife and I were thrown together becasue the king bed sunk in the middle, 6 inches lower than the sides. The shower had holes in it. when we checked in the clerk was very unpleasant, made me feel as though I were bothering him, even though he knew I was a gold member.
March 21, 2013