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Rated 4.5 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by Business Trip Excellant Hotel. Perfect Location. Friendly Staff. Good quality for the money. August 20, 2014
Rated 5.0 out of 5.0 by A Nice Stay in Arlington Hotel room was great. A/C worked brilliantly. The room has great amenities for a business traveler. The staff was kind and acknowledged me every morning when I left for work and when I returned every evening. I felt valued. Complimentary water bottles in my room was a nice touch. TV, Microwave, Lamps, and Refrigerator all worked great. I would definitely stay at this clean and welcoming hotel again. August 17, 2014
Rated 5.0 out of 5.0 by Very hospitable and comfortable property This was a great experience! With scores of nights under my belt, it is nice to stay and be able to rest! The staff and property made this a memorable stay. Would not hesitate to recommend it. August 15, 2014
Rated 5.0 out of 5.0 by Great Service Excellent customer service and very clean property, friendly staff, great food on the breakfast options, fresh coffee 24 hrs. August 13, 2014
Rated 5.0 out of 5.0 by Clean and efficient. Great location I have stayed at this hotel a number of times and have never been disappointing. CheckIn/Out is fast and easy. Breakfast is fine (I usually just want cold cereal anyway). Very good treadmills in the exercise room. Outstanding location. August 11, 2014
Rated 5.0 out of 5.0 by Great beds. No problems with hotel. Outside grounds could be more attractive. Pool was okay. Room was comfortable for 3 adults and two kids with the fold out. August 10, 2014
Rated 1.0 out of 5.0 by Will NOT go back! We checked in to this room......and immediately had to start killing crickets. The room smelled HORRIBLE when we first entered. Luckily I had some room spray with me and that helped a lot. The air conditioner was NOT working well at all and in the morning the clothes that I had laid out to wear were damp from the humidity as was the carpet. We have stayed at this particular Holiday Inn Express many times, but will NEVER go back and I can NOT recommend it AT ALL!!!! There are TOO many hotels in that area to choose from and I WILL chose a different one next trip down to the doctor. August 7, 2014
Rated 3.0 out of 5.0 by Average quality over all but good breakfast The hotel was not as nice as I expected just average. The hot tub didnt work and the pool had a green look to it and was dirty with leaves and bugs. The work out room was very simple with not many options and no TV in the room. The carpet in the hallways in several spots were stained. For the price I expected just a little more better upscale features. I will say me and my kids really enjoyed the free breakfast! It had a big selection of items that was fresh and very good. August 7, 2014
Rated 4.0 out of 5.0 by Great service and comfortable bed This would have been a fantastic stay except for trouble access the wireless network. All other aspects were great except for his one thing. August 5, 2014
Rated 5.0 out of 5.0 by dallas trip very service and accommodations; breakfast was good and internet was easy to use August 3, 2014
Rated 4.0 out of 5.0 by Nice Hotel Overall a good hotel. The internet service was not easily accessible, and they could never get it to work on my smart phone. The suite we stayed in was ok, but I wished they would have had a larger one, but it was sufficient. The fitness center was nice, would have liked a better stationary bike to ride. The hot tub did not work while we were there either. August 2, 2014
Rated 5.0 out of 5.0 by comfortable bed, good location, over priced, stayed in nicer motels, good location for our needs. July 30, 2014
Rated 5.0 out of 5.0 by Great Service Customer service provided by Blessing and Dennis was awesome. They were cordial and provided information about the area and things to do in the local area. July 28, 2014
Rated 2.0 out of 5.0 Worst Holiday Inn ever!!!!! Where do I begin . Went to the pool for thirt minutes and it have my hair a green tint that cost me $80 to fix. I have always wanted to stay at a Holiday Inn Express, the beds and pillows are awesome. My side of the bed had no support and sunk down four inches. The pull out couch was nothing like any other Hi I have stayed at. The walls and ceiling were so poorly made you could never sleep. The second and third night at the hotel the family above had an abnoixous child that ran and jumped all day long. When I complained to the front desk for the fourth time u was offered to love to another room. Honestly the other guest should of had to move to the first floor. The cleaning staff was very accommodating to our needs. July 27, 2014
Rated 5.0 out of 5.0 by really good stay I highly recommend this hotel, was very up stat. No complaints at all. July 24, 2014
Rated 3.0 out of 5.0 by Internet/elevator service Before staying at this property, make sure the free internet services are operable. Stayed 3 days and there was no internet services. Tech Supp. couldn't figure out what the problem was other than Samsung Galaxy products don't work on the property. Also, if you're in need of an elevator, don't bank on the most convenient elevator working. We were told it would be out of service for about a year. Breakfast is not the best selection. Nice clean room, quite, comfortable bed July 24, 2014
Rated 4.0 out of 5.0 by Slept like a baby I love the IHG Brand! I choose the IHG Brand first because of the hospitality, service, breakfast bar and being recognized for my status. I do wish other IHG Brands offered the extensive complimentary breakfast items like HIEXP! July 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Traveled for business. This location offers access to many different places. Staff was courteous and attentive. July 22, 2014
Rated 5.0 out of 5.0 by great room. great location This hotel is located near shopping and is very close to lots of nice restaraunts. We had a very good experience and will stay here during our next trip to Arlington. July 22, 2014
Rated 5.0 out of 5.0 by Relaxing Stay We were in Arlington for a dance competition and chose to stay at this hotel since it was close in proximity to where our daughter was dancing. We were extremely pleased with the hotel property, the staff, cleanliness and breakfast. This hotel is located directly across the street from the Parks Mall and there are many restaurants and shops nearby. This is a great hotel for families. July 16, 2014
Rated 5.0 out of 5.0 by GREAT LOCATION I would recommend this hotel, very friendly service, the price was reasonable, great location for mall, restraurants, and Dallas Cowboys stadium near by. The bed are comfy and rooms are clean. July 15, 2014
Rated 5.0 out of 5.0 by I-20 PARKS MALL HOLIDAY INN EXPRESS STAY AT OVER A HUNDRED DIFFERENT HI PROPERTIES THROUGHOUT OUT YEAR, THIS ONE ONE IS IN TOP TEN. GREAT STAFF AND GREAT LOCATION. WOULD RECOMMEND ANYONE TO STAY FOR PLEASURE OR BUSINESS. July 14, 2014
Rated 4.0 out of 5.0 by Ranger Game We drove in from Austin to see a Ranger game. One of the elevators was broken, but other than that it was a nice place to stay. It right across the street from the mall so its convenient I f you want or need to do some shopping. July 14, 2014
Rated 4.0 out of 5.0 by Comfy bed and great staff Very conveniently located, right off I-20. Lots of restaurant options nearby. Friendly, attentive staff. Comfortable beds. July 12, 2014
Rated 5.0 out of 5.0 by Thumbs Up Great Hotel All the way around 1 complaimt if you are checking in after 11 it may be difficult the night shift guys sleeps on the shift does not answer the phone when your at the front desk trying to check in. I have caught him many of times asleep. The girl Tasha from 3-11 works her butt off always has a smile and makea sure your are happy with your room GOOD Job Tasha not to memtion she is always picking up the night shift guys slack when he does not show up on Time. July 11, 2014
Rated 4.0 out of 5.0 by Nice Presentation The hotel's appearance was warm and welcoming. The staff was friendly. The room was a suite and accommodated all of our needs. So thankful to be in a nonsmoking room that did not smell like smoke. The beds were extremely comfortable. July 10, 2014
Rated 5.0 out of 5.0 Very good experience Have not stayed at a Holiday Inn in many years, I stayed at one in the Arlington area a month ago and was pleasantly surprised. When I returned to Arlington to visit my son I stayed at a different Holiday Inn Express. Very happy with my choice and with my experience. The hotel was very clean in the lobby and the hallways, even though it was a holiday weekend. My room was very clean, front desk staff were exceedingly helpful (especially Blessing who helped me with a snafu at checkin...snafu was my fault). The housekeeping staff was also very friendly and helpful. Have already recommended this hotel to other friends travelling to the Dallas area. Will stay again on my next trip! July 8, 2014
Rated 5.0 out of 5.0 by Great location - Great stay Perfect location for a family get-a-way. Price, Quality, Service and Comfort was above our expectations. Highly recommended. July 2, 2014
Rated 5.0 out of 5.0 by Great stay and wonderful staff. Experience here was a wonderful surprise. I took advantage of my "free" anniversary night and honestly did not expect much above the ordinary service. My surprise, when I was treated with respect and courtesy, was total. Dennis, at the front desk, is a wonderful greeter with a great personality. Refreshing after a rough day of travel, to be sure. The hotel property is well maintained, the pool was immaculate, the fitness center was clean and orderly, food was fresh and well prepared, and the staff was very friendly. Room provided was terrific, quiet...clean...and perfect for sleep after a long day. Will return as soon as possible. June 30, 2014
Rated 4.0 out of 5.0 by Great Hotel, Soft Beds We were generally happy with our stay at this hotel. BUT, we will probably not stay here again only because the beds were too soft. The staff was very friendly, the rooms were clean, the fitness center was nice, and the breakfast was good. I would recommend this hotel as long as you don't need a firm mattress. June 29, 2014
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