Rated 4.5 out of 5 by 320
Rated 3.0 out of 5.0 by Timmer65 One night
I stay at these types of hotels several times a month for business. This hotel got me in when all others were full, out of my way, but no other choice. Check in was fast and smooth, room was decent size, got a King suite. Shower was pretty gross, mold on much of the grout. Exercise room was nice, good equipment. Breakfast was standard, but good.
January 31, 2016
Rated 5.0 out of 5.0 by JK IHG Everything was fine
This is my 2nd time staying at this particular HIEX. My experience was as good as I remembered the 1st stay. I travel for business and stayed close to 100 nights at various hotel chains in 2015. Obviously this is not a 5 diamond hotel therefore my expectation is appropriate to the level of hotel I’m staying at however one of the most important things when I travel is having a comfortable bed. Their beds are soft and comfortable and I also like their ‘soft’ and ‘firm’ pillow choices. The staff was courteous, recognized my IHG Rewards Membership, and they took care of my billing request professionally and in a timely manner. I stayed at another Holiday Inn (not Express) property nearby in December; I experienced the similar level of service there so it must be the culture of HI chain – Keep up the good work! The free breakfast is typical but was adequate for me, and the overall room quality was good. A good size TV with a plenty of HD channel lineup and a Wi-Fi. As long as their rates remain competitive and maintain the level of service, I will definitely keep coming back.
January 29, 2016
Rated 4.0 out of 5.0 by SuziQueue Great location
Surrounded by many restaurants and shops, yet the room was pleasantly quiet. The staff was great.
January 28, 2016
Rated 5.0 out of 5.0 by carl_1979 Comfortable bed and great service
Nice hotel and I love it. The room is clean and convenient to the airport. The price is very good.
January 24, 2016
Rated 4.0 out of 5.0 by walker601 Great room but the banging noise was awful
Only stayed 2 nights but each night there was what sounded like a metal door banging all night. If you stay here you may want to bring some sleeping pills. As for the rest of the stay it was all quite good.
January 21, 2016
Rated 5.0 out of 5.0 by CTKP Comfortable Beds
We Love the BEDS. This is why we always stay here. The beds are so comfortable.
January 19, 2016
Rated 5.0 out of 5.0 by Tam2 Pleasant Stay
We have stayed at this hotel a number of times and the staff friendly and courteous.
January 14, 2016
Rated 1.0 out of 5.0 by Jeffdud1616 Not what I expected!
I called the hotel to book a room. I was transferred to the reservation line and they were RUDE. I told one person I talked to that I had to go and would call back in hopes of getting someone else who would not be as rude. I called back same process and the reservation line person was again RUDE. I am an IHG rewards member and this usually has some perks.......not here you are seemingly like everyone else.
I usually don't write bad reviews I will just ignore the survey but I was pretty upset here.
Some positive things my wife dealt with the front desk staff and said the guys working was phenomenal as far as helping her to get settled (as I was hunting)
Room comfort was as expected, top of the line.....
Breakfast attendant was great at her job and super friendly.
January 13, 2016