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Rated 4.4 out of 5 by 81 reviewers.
Rated 2.0 out of 5.0 by The chill! Have stayed here before. Sadly this time the heating in the room was non existent. Did get moved to another room, no improvement. Staff did nothing more to help. Really a shame as I have had good experiences here before. Looking closely, the windows did not fit well which did not help. I think this hotel needs a refurb. Quite a lot of train noise, perhaps not helped by poorly fitting windows. Car parking is convenient and underground. Breakfast is not as good as other similarly priced chains, even in same town. In summary, not the best HIE experience.I have had. Would I stay here again, no, even if desperate. Would I use HIE again elsewhere, probably but it would not be my first choice. Needs to be better. February 8, 2014
Rated 5.0 out of 5.0 by Excellent hotel Stayed one night on route to Paris - the hotel is perfect and the staff very helpful. There are plenty of eating options in Arrass and the square is lovely. Would definitely stat again. February 6, 2014
Rated 5.0 out of 5.0 by Rooms modern and comfortable. Hotel well appointed within town and railway station. We chose the Hotel based on it's locality and previous experience of Holiday Inn Express Hotels. We travelled on to Paris by train which was just a 2 minute walk from the Hotel. February 5, 2014
Rated 4.0 out of 5.0 by Platinum Member - Dubious Member Benefits A little disappointed as upgraded rooms were available during checkin and being a Platinum member I wasn't offered the upgraded room by choice! It ONLY became apparent when I complained about the train station noise especially the continual announcements. I called down and they agreed to move me and it was to the other side of the hotel and a bigger room, surprise, surprise. SO much for begin a Platinum member! February 3, 2014
Rated 5.0 out of 5.0 by Pagets trip The hotel is excellent, breakfast is generous, Arras is simply breath taking, the only criticism is the underground car park states 2.8 metres outside and the holiday inns car park is only 2.08 metres nearly a disaster with the roof box, January 17, 2014
Rated 4.0 out of 5.0 by Handy stop over We stayed overnight travelling down to Disney and found it a great place to break the journey. Only an hour from Calais, the rooms are a good size, we had two adults and two teenage children in the one room, the staff were helpful and the room had good and free wifi. Parking is secure although that was 10 euro extra but we were aware of this, and breakfast was included. Overall I would definitely recommend this hotel. January 5, 2014
Rated 5.0 out of 5.0 Super hotel We stayed at this hotel after long drive. Very good clean hotel and welcoming staff. Excellent position in the delightful town of Arras. Overall an very enjoyable value for money stay. January 2, 2014
Rated 5.0 out of 5.0 by Well positioned. Good value. Well positioned for all of arras plus train station. Very helpful staff. Good breakfast. December 10, 2013
Rated 4.0 out of 5.0 by Can`t get in the room Door key cards failed to work correctly, eventually 4 different cards issued, and either they didn`t work or needed numerous attempts to open door. Nor did the lights operate when cards inserted in slot in room, lights stayed on for a few seconds then needed to fiddle with card to work , finally found 2 cards wedged in slot resolved the problem. Only stayed one night, and normal HIE expectations met, but they really need to sort out the door cards. December 8, 2013
Rated 5.0 out of 5.0 by Excellent hotel with very good service Stayed for 1 night here on WW1 battlefield visit. Most helpful staff in every way..excellent english..great location. highly recommended. Could improve lighting in room December 3, 2013
Rated 3.0 out of 5.0 by Comfortable bed but noisy room (train and car traffic) Quite good beakfast for free, which is of great value. Large room with a very comfortable bed, but no bath, only shower, and very very very noisy room (overseeing railway station, trains traffic stops only from around midnight to 5:30 in the morning, and so does the car traffic). December 1, 2013
Rated 4.0 out of 5.0 by En route to Calais The location is perfect and our 2 dogs are welcome with safe pavement walkies outside the door. Parking is easy with access directly to Reception. Its bright and airy and the bar meals are adequate. Breakfast choice is excellent. The room is functional and immaculate. Corridors are a little tired, but no matter. November 27, 2013
Rated 5.0 out of 5.0 by great value, modern, quality, lovely friendly service family of 4 stayed for 4 nights. perfect for central Arras - close to main squares, bars and restaurants. Next to station - can be a bit noisy throughout the night, but great for fast travel to Lille, Amiens, Rouen etc... very comfortable, relaxing, convenient, car park under the hotel, lovely continental breakfast to start the day. very highly recommended. November 5, 2013
Rated 5.0 out of 5.0 by Wonderful Stay We reached late in the evening and were warmly greeted by the receptionist. The room we spacious as we were upgraded. The 3rd bed was nnot evry comfortable. The staff was very friendly. November 4, 2013
Rated 5.0 out of 5.0 by Great service, clean and very comfortable Excellent position in the acntre of Arras. Very clean and comfortable.The breakfast was excellent and the staff very helpful. Thoroughly recommend it. October 31, 2013
Rated 4.0 out of 5.0 by Pleasant stay In spite of booking a non smoking room we were allocated a smoking room. When we reported this to staff we were instantly relocated To a non smoking room. All staff were very good and spoke good English. Central location was excellent for sight seeing in tHe town itself. The snacks served in the bar were excellent, as were the beverages. Breakfast good, especially after we discovered how the egg boiler worked. October 21, 2013
Rated 4.0 out of 5.0 by Good location Good location by the station and near the main squares. Plenty of safe parking under the hotel. Staff very friendly. October 16, 2013
Rated 4.0 out of 5.0 by Arras Great location for a stopover when traveling through France. Nice town. Nice welcome on arrival. Only problem was door key would not work and I had to return to reception 3 times and it still did not work. Not great as I arrived at 11pm after a 11 hour drive. Other than that a good place to stay. Very nice staff October 12, 2013
Rated 5.0 out of 5.0 by First class Excellent, helpful staff, particularly the young lady with blonde curly hair, who's name I can't remember. Perfect location for the purpose of out trip, which was a WW1 battlefields tour. Safe parking for our motorcycles was an added bonus. First class all round, well done Holiday Inn!! September 27, 2013
Rated 5.0 out of 5.0 by Good location with dependable comfort The room was to the usual good standard of spaciousness and comfort. Public areas attractive. Breakfast selection good. Staff pleasant and helpful. September 26, 2013
Rated 3.0 out of 5.0 by Not 5-Star Very humble hotel, but adequate for value. Building exterior not kept up, litter, weeds etc. Desperately needs interior painting, new carpeting, better lighting. Lobby bar ok for a drink and sports on TV, but the food there more like airplane food, breakfast adequate but very basic. September 25, 2013
Rated 5.0 out of 5.0 by Clean and excellent positioned hotel Very warm and friendly welcome,comfortable and relaxing,and close to the centre of the town. September 19, 2013
Rated 5.0 out of 5.0 by Holiday Inn Arras France Excellent Hotel Rooms tidy and practical....Very friendly staff and knowlegeable of the Region ,,Very informative as we had to go to a nearby town for the Wedding we attended.. Breakfast was excellent with a variety of drinks, fruits cereals etc Big plus as the hotel was within walking distance of the station. Only downside was a littlte noise from the trains which was not enough to disrupt sleep also the ventilation broke down midway through our stay, this was offset as we were not charged the local tax when we checked out. Thank you to the duty manager for allowing my son and wife stay in the rest area as our son had to finish off some homework , this was very kind of her..In short would we come back and stay again, Yes we will.. September 12, 2013
Rated 5.0 out of 5.0 by Excellent stopover hotel We decided to pick this hotel due to its close location to Arras centre, car parking facilities & inclusive breakfast. We weren't disappointed. The staff were all very helpful & friendly. Particularly, the gentleman at reception when we arrived & the sole lady at breakfast who never stopped checking the breakfast area & replenishing stock, always with a big smile on her face. The room was modern, lovely & clean. The up & down lighting lamp was a good source of fun for a few minutes too. Would definitely recommend this hotel to anyone staying in Arras. September 1, 2013
Rated 5.0 out of 5.0 by Great choice stayed nearby last year and this was so much better. Convenient, excellent value, friendly and helpful staff. Definitely stay again. Merci September 1, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express Arras Good comfortable hotel with friendly staff. Well situated with a variety of restaurants within walking distance (including ones that are suitable for a young family). Being an hour from Calais makes it ideal for us on our way down to and home from holidays in central & southern France. Would stay there again. Would suggest that the signing for the parking is improved, as this was tricky to find even though it is under the hotel that was easy to find. August 22, 2013
Rated 5.0 out of 5.0 Professional Group hotels vs. Small hotels I think that the Group hotels (for example Holiday Inn Express) have to provide a quality product that is regularly reviewed and monitored or they fail. Holiday Inn Arras is not 5 star but it's clean the rooms are comfortable and the breakfast is excellent. The front desk staff are pleasant and knowledgeable and they all speak excellent English. This conflicts with some small "luxury" properties which are twice or 3 times the price and rarely offer what is promised many of them failing to see over the garden wall at what is really happening in the leisure industry. August 17, 2013
Rated 5.0 out of 5.0 by Great place for stop off on long journey. Great place to stop off on long journey. Staff very nice. Breakfast choice very good including freshly squeezed orange juice and do-it-yourself boiled eggs. Great for children. Lovely bathroom. Hotel located in central Arras next to bus and train stations. Plenty of restaurants nearby. Arras is an interesting town with lots to see. August 12, 2013
Rated 4.0 out of 5.0 by Great Place to stay Hotel was clean, comfortable with good breakfast. Lift was a little quirky but on site parking helped a lot August 9, 2013
Rated 3.0 out of 5.0 by Holiday inn Arras We thought the hotel was easy to find with good parking facilities, the reception area is very modern clean and the breakfast area was fresh and a good variety of choice. The room was a little shabby as was the corridors leading to it the car park lift was as scary as the eurodisneys tower of terror the noises and vibrations were nerving. The hardest part we found was finding somewhere to eat, there were a few restaurants local but none of any real standard. Overall if your looking for somewhere to rest your head with a good breakfast and friendly reception this is the one for you, if however your looking for somewhere comfortable to stay with good local restaurants this is not the place for you so look elsewhere... We'd score this hotel as a 4/10 a little dissapointing as per the above reasons.... August 1, 2013
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