Rated 4.1 out of 5 by 46
Rated 5.0 out of 5.0 by Cac201 Excellent hotel
I was really pleased with the services provided, and enjoyed it.
however, I dont understand why my points are not registered for the stay!!
June 27, 2014
Rated 3.0 out of 5.0 by delboy8212 A mixed review
Not your average welcome on arrival and during my 11 night stay and only 2 representatives acknowledged me when passing the front desk. (if they were there)
The room was of a very high standard with good natural light.
However having to ask up to 3 times every night for the air conditioning to be switched on , I find unacceptable. The control in the room was enabled in different modes from a control panel in reception. Sometimes only the fan function was enabled. Only on 3 occasions did I get real air conditioning.
Basic room consumables did not get replaced such as milk or laundry bags.
The bar was a little too expensive.(about £6 a pint) and if cheaper I would have drunk there every night.
Breakfast good but a small buffet area so when busy you were waiting behind people to try and get what you wanted.
I think if these basic issues are resolved the hotel would be a great place to stay.
June 17, 2014
Rated 2.0 out of 5.0 by Mark-of-respect Lille - Ouest Englos
I stay in Holiday inn hotels all over the world and as a whole find they are very well suited to my needs.
This hotel however fell short of this.
Customer service cost's nothing so in my eyes is unacceptable to be poor. You can understand or overlook items not being replenished to your room but when you walk the 5 minuets back to reception to get these items you don’t even get a response of sorry and just get the items dropped into your hand without any comment at all this is unacceptable.
In the summer months you book a hotel that has air con. You expect to be able to control this yourself at your leisure, this is not the case here, it is controlled by reception who seem to turn it on and off at their will.
Is it too much to ask for a coffee machine to be working every day?
June 17, 2014
Rated 5.0 out of 5.0 by i do not have anickname good hotel
I spent 35 years of my working life supplying commercial catering equipment to the hotel and hospitality industry in UK and had the pleasure of having Holiday Inns as one of my major customers.During that period I had the pleasure of staying in many Holiday Inns and also training catering staff in the use of equipment and systems I provided.
My stay at Ouest Englos was affirmation of my pleasure at all Holiday Inns that I have stayed at or have had business dealings with.
Keep up the good work.
June 16, 2014
Rated 3.0 out of 5.0 by alan252 ok
The things I felt could be improved was mainly the sharpness of the check in check out and the fact I couldn't control the air-con
By overall it was a good holiday inn standard and I would return
May 31, 2014
Rated 4.0 out of 5.0 by GeoffI Good stopover
We have stayed here several times on our way to Italy. It is convenient for the motorway and inside the hotel is very pleasant. The outside of the building looks a bit industrial. Rooms are good size with comfortable beds and nice bathrooms. Staff are very pleasant and friendly. Breakfast has good choices. As it is near the motorway traffic noise can be a problem early morning if you have the window open.
May 26, 2014
Rated 5.0 out of 5.0 by helenus Menu change
As usual a thoroughly enjoyable stay. The staff were " on the ball " in recognising my Rewards club membership.The restaurant menu had been changed. Can recommend the gazpacho and the Noix St.Jacques. All in all there was nothing to complain about apart from the weather - wet and windy just like home
May 14, 2014
Rated 4.0 out of 5.0 by Sgrega Stopover
Short stopover, used a number of times each time consistently high standards. Good staff, always most helpful and ptrofessional. Good location jutf off motorway, ideal at end of long day.
April 28, 2014
Rated 5.0 out of 5.0 by GECL Great value for little money
We used this hotel for passage through. The location was perfect, next to the highway. What a pleasant surprise. The hotel was cosy and the rooms were clean. The staff was very helpfull and friendly. We surely recommend this hotel.
April 2, 2014
Rated 5.0 out of 5.0 by P & J Exceptional value
We have used this hotel a few times on our way through. In fact we have gone slightly out of our way to stay here. The facilities, restaurant, staff and service provided are exceptional for the cost.
March 11, 2014
Rated 5.0 out of 5.0 by HaskoA6 Nicely refurbished rooms
Rooms were in not in the same condition 2 years ago. Therefore it was a nice surprise!
February 17, 2014
Rated 5.0 out of 5.0 by jc30003 Great hotel
Very helpful staff, good location close to large shopping center. Good breakfast. WiFi access little bit patchy - no signal in the room I stayed in.
January 2, 2014
Rated 5.0 out of 5.0 by imar11 Hidden Gem
We booked the hotel based on the holiday inn name alone as a stopover on the way to the Black Forest. We found a modern hotel with contemporary furniture. Excellent staff, good parking and good restaurant. Little bit out on it'd own but excellent value for money
December 31, 2013
Rated 3.0 out of 5.0 by Whistleblower Needs an update!
Upon arrival the hotel looks like an apartment block! Reception area & bar very nice & modern but rooms are in big need of a spruce-up!; woodchip-city! Had to change room as upon entering first room as there were horrible stains on the carpets - wouldn't want to imagine what they were! Beds all new in next room but carpets again not clean & woodchip everywhere including the ceiling! Bathroom OK but toilet very old-fashioned/unwelcoming. Cold feel to the whole hotel. Location of hotel good for Lille/Ypres... & only one hour from Calais. Car park not fully tarmacked so be careful of the red mud/cinder/puddles when alighting/entering the car if wet weather. Hurrah - drink voucher/points voucher re: Gold Elite offered without having to be asked for! Remember too the very small local departure tax due on check out. Overall... this hotel is not great, but OK if needed for a stopover prior to reaching Calais after a long drive East or North.
December 27, 2013
Rated 4.0 out of 5.0 by sol123 Very quiet hotel and generous breakfast
The hotel is very quiet and we slept very well. I was impressed by the silence in the room (there was no disturbing fan noise as it is always the case in hotels..). However our room was in the wing which had not been refurbished yet. Next time I will request to have a refurbished room as I saw one and it was beautiful in comparison to mine (very old carpets and paints). The breakfast was excellent and we had a large choice of food and beverage. I definitively recommend this hotel (if you have a car).
November 28, 2013
Rated 4.0 out of 5.0 by andyrh An Improved Hotel
Second stay in this hotel and I was staying in a refurbished room upstairs that was very comfortable and felt fresh.
The public area's of the hotel are fine and for me the hotel chef does an excellent job as the food is as good as any Holiday Inn I've ever stayed at!
The only negative point is having to ask 3 times for a drink whilst eating my meal. With only 2 waiting staff for a busy restaurant was not ideal and needs to be addressed.
Will use this hotel again when visiting Europe.
November 11, 2013
Rated 5.0 out of 5.0 by Anchises Got everything right
This was a very pleasant stay. Everything fell into line and by chance was allocated my preferred room. My membership of the IHG Rewards club was recognised on arrival with the offer of extra points or a FOC drink with my evening meal. I did question why I was offered 400 extra points at the Crowne Plaza at Manchester airport but only 350 at the Holiday Inn Englos. Needless to say there was no answer to that. I am still not comfortable with the menu hence the 4 stars. The quality and quantity of the food together with the attitude of the staff are excellent. The range of the menu is too limited even in comparison to other French hotels of similar standing. It needs freshening up in respect to choice. It is still my hotel of choice when arriving in or leaving from France
October 30, 2013
Rated 4.0 out of 5.0 by English47 What you would expect from a Holiday Inn
Typical Holiday Inn, not very French but comfortable and well appointed. The serving wench at dinner was very efficient (it wasn't her fault that she brought my wife the wrong meal) but could have done with help as she was doing the bar as well.
October 18, 2013
Rated 2.0 out of 5.0 by KevinCy Good room but customer service average
Stayed for two nights. Room and cleanliness good. Swimming pool was closed. Paid extra for additional internet facilities - quality very poor. Unless you are fluent in French, hotel staff that I met are really not interested.
October 16, 2013
Rated 3.0 out of 5.0 by Pagoge Old Roms Are Not acceptable
New Roms Are ok, but old Roms Are smells and faciliteis Are Not Working.
October 7, 2013
Rated 4.0 out of 5.0 by jeff07 comfortable room
in party of 7 using hotel for overnight stop en route to Switzerland.
Found hotel comfortable and close to motorway for onward journey.
September 28, 2013
Rated 4.0 out of 5.0 by GeoffI Good stopover
This was the second time we had stayed here and coming from the other direction we still had problems finding it. In spite of the external appearance this is a nicely appointed and comfortable hotel. It's handy for the motorway although next time I would ask for a room facing the car park as we did get a bit of traffic noise on the other side. Breakfast was good and the staff coped well with the large coach party that morning. We appreciated the free drink offered to Priority Club members and enjoyed our dinner sitting out by the pool.
September 9, 2013
Rated 4.0 out of 5.0 Convenient place to stay
The hotel is conveniently located but, as always, the lack of signage meant that it took us some time to find the hotel. The directions provided on the website are inadequate. The food in the evening was delicious and freshly cooked. Some of the food at breakfast was less good. The pineapple was so old it had begun to ferment!. It was also very busy at breakfast time and this was not handled very well by the staff.
September 7, 2013
Rated 4.0 out of 5.0 by Peter070 Comfortable rooms and service
Was here for the second time. Good hotel nearly located to Lille.
Rooms are nice updated, beds are quit good. Breakfast is a little bit expensive to what you get but the food is fine. People are friendly.
September 5, 2013
Rated 4.0 out of 5.0 by AFogg They found and sent our passports home - great staff
I really like this hotel for an overnight stop, great friendly staff and good facilities (outdoor pool, games etc.)
On top of that Isabelle found our lost passports and sent them home for us, Thankyou!
We will be staying again when travelling from the ports
September 4, 2013
Rated 5.0 out of 5.0 fantastic hotel
Don't let the outside appearance of the hotel fool you, when you get in the front door it is probably one of the best Holiday Inn hotels I have stayed in
The only problem , and this really is nit picking because it hard to find anything wrong at all is, the bath towels seem to get smaller and smaller!!
September 3, 2013
Rated 5.0 out of 5.0 by Steph14 Very comfortable hotel
The staff were really helpful and did their best to look after us from the moment we arrived until we left.
We will definitely book again if we stay in Northern France.
August 28, 2013
Rated 5.0 out of 5.0 by passerby It's always a comfortable stay at Lille Englos
Lovely staff, great rooms, location close to the autoroute yet far enough away not to be too noisy, LIlle Englos is invariably our first choice when in the region. The area is safe and secure and there is plenty of free parking.
It is not too hard to find first time, and they do a very good breakfast which is included in the price.
This is our fourth time staying here (including last year when we hired a car and used it as a base to visit the WW1 battlefields), and we will certainly stay again.
We have never stayed without a car, but I know there is a bus service from the nearby supermarket (Auchan Englos).
August 26, 2013
Rated 5.0 out of 5.0 by ShaunAA Excellent - How all Holiday Inns should be
A pleasent surprise after the Holiday Inn Express at Cologne - Muelheim. The cost half as many reward points but was twice as good!
Food was excellent, facilities were excellent and it had secure, free parking.
We stayed an extra night because we liked it.
August 17, 2013
Rated 5.0 out of 5.0 by Ted40 Friendly and Convenient
Despite the closeness to the motorway this hotel provided a quiet and restful overnight stop. We received a warm and friendly welcome, and the complementary bottles of water in the bedroom were a lovely touch. This appears to be a busy venue, with conferences / receptions going on all the time, but this did not inconvenience us in any way. Service in the dining room was very good, and reasonably priced. Overall an excellent experience.
June 21, 2013