Rated 4.2 out of 5 by 40
Rated 2.0 out of 5.0 by snailfare6 Would not stay here
First, the guy at the front desk seemed to be hating his life. No greeting, no smile, terrible customer service from the start. The room I stayed in was not clean, the carpet and the bathroom floor were not clean. The carpeting was falling off the wall at the bottom all around the room. The towels and washcloths had stains on them. I'm not sure if they are in the middle of renovating or if the hotel just isn't kept up very well. If I have any choice in the matter, I don't plan on staying here again.
February 15, 2014
Rated 5.0 out of 5.0 by NYC NY Great Place
This is not the first time I stayed there and will definitely not be the last. Nearest to perfect hotel I have ever stayed at. Cleanliness and being professional are top priority.
January 18, 2014
Rated 4.0 out of 5.0 by ultraman GOOD BEDS, QUIET, AND NICE STAFF STAY THERE OFTEN ON BUSINESS
I stay at this location often when in town on business. I buy and sell classic cars and have contacts near by.
the manager is very nice, I don't remember her name, but has long dark hair.
The guy that takes care of breakfast is always friendly.
A big container of sweet tea in the lobby is a nice touch.
January 6, 2014
Rated 5.0 out of 5.0 by Dynamic duo Happy Holidays!!!
We had reservations for an extended stay at this facility. Upon our arrival, we were warmly welcomed by the front desk clerk (Alex) who checked us in with smiles, water, cookies, and fruit. This definitely helped to relieve the stress from driving that day. Thanks! As we opened the door to our room, the heat was running to warm our cool bodies. The room smelled fresh with everything in its place. Breakfast each morning was a delight with fresh coffee and hmmmmm delicious cinnamon rolls.
We noticed the manager was there when we checked in, when we were at breakfast, in the afternoons, etc. Seems like she was always there to ensure the best for her guests and her employees during the holiday season. Thanks to Sheila for your warm smiles and courteous staff. This is definitely the place to stay when in town.
From our review you can see that all was not perfect. If not for bad we wouldn't know good. We will not list the imperfection online. They were discussed with management and will be resolved. The pros outweigh the cons too much to be negative here at this facility.
Thanks again Sheila, Alex, Talisha,Tony, and Annise.
January 3, 2014
Rated 1.0 out of 5.0 by canadaingolem Cold Showers, UnClean rooms and terrible *free* breakfast.
I am currently staying at this Holiday Inn.
After complaining three days in a row, the hotel finally called in a proffesional to fix the boiler. For three days, I had to hear excusses about to many people were taking a shower in the morning. Gee whiz... the park lot is less than half full..
As for the rooms, when you arrive they are spotless. If you stay overnight, bring your own vacuum and carry out your own trash. Sheets are only changed on request, towels , shampoo and other toiliterys are often not replaced.
After saying here almost two weeks, my carpet has yet to vacuumed.
I have an upgraded room that includes a jaccuzi hot tub. Which has seperated from the wall, leaking water to the poor soul below me. As it has seperated from the wall, everytime i shower, water runs around the rim and pours onto the floor. I need to leave towels on each side of the tub to keep water from forming a small lake on the bathroom floor.
If your a platinium member looking forward to some recognition. I hope you enjoy a single bottle of water from walmart and a package of Lanze crackers.
And for breakfast, I am used to express hotels having a very light selection of food, but this place has yet to change the menu. Every single day, scrambled eggs, ham or sausage, stale bread.
If you like fruit bring your own.
The staff is very sorry for your inconvience, and they will take your suggestions and use them to improve future stays.
I have seen several Holiday Inns have thier sign forced down when Priority Club does not want thier name seen on such shamefully managed buildings.
I recommend this action to this hotel.
December 12, 2013
Rated 3.0 out of 5.0 by markipoo LadyBugs
My son arrived on our second night at the hotel and slept on the pull out couch. First of all the fitted sheet was the wrong size,so I went to the front desk to get the correct size. Then I discovered that there were no pillow cases. The front desk clerk brought some up. Just as my son was getting ready for bed, He made a comment.."look at all the lady bugs". I went over to his area to see many lady bugs on the ceiling. It was late and lady bugs don't creep us out, so I did not call the desk at that time. In the morning, I told the front desk of the problem. She did transfer me to another room and we moved to the new room. I did show the cleaning staff the bugs that were still on the ceiling as well as those that had died during the evening. Not a good impression!!!!!!! No attempt was made to compensate me for my troubles. I was not looking for anything, but an offer would have been appropriate for having to move to another room because of insect infestation. .
December 5, 2013
Rated 3.0 out of 5.0 by Jason3737 Below average
Cable TV reception spotty. Channel guide didn't correspond with actual channels. Minimal hot water availability after 6:30 am. Doors to two separate rooms would not lock appropriately. Spoke to front desk after first night and was informed they would "look into it" to no avail. Not up to par for average HIE.
November 25, 2013
Rated 5.0 out of 5.0 by timtnt100 GREAT LOCATION
Great location, value and facility. Highly recommend!
November 18, 2013