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Rated 4.5 out of 5 by 214 reviewers.
Rated 5.0 out of 5.0 by Great Short Family vacation The front desk staff were very accommodating, knowledgeable about things to do in the local area that worked for the whole family. The rooms were roomier than the other HI but the closets was a little small, That could have been why the room felt larger. It has great curb appeal and was clean. Our family had no complaints except we wish we stayed longer than we planned. June 12, 2014
Rated 5.0 out of 5.0 by Welcomed cool comfort after a 10 hr road trip nice quite lobby welcomed us as we arrived from a busy 5:00 PM road rush. The rolling valet carts were easy to load and wheel to the elevator for a short ride to the 3rd floor. Luggage was easily transferred to the room where I promptly fell onto the bed. Air was perfectly set. This is where I belonged, to relax, to calm my exhausted body. June 10, 2014
Rated 3.0 out of 5.0 by Not a happy camper In all the times I've stayed at Holiday Inn Express properties, this was the first time I was EVER denied a retired military discount by an extremely arrogant desk clerk...he probably never served and has no clue what those of us who DID serve endured on his behalf. June 9, 2014
Rated 5.0 out of 5.0 by great motel and service I enjoyed my stay very much, very clean,friendly staff and comfortable room June 3, 2014
Rated 5.0 out of 5.0 by Great location, great room Enjoyed staying at this hotel. Location was perfect for sightseeing and was one of the quietest hotels we have slept in. June 2, 2014
Rated 5.0 out of 5.0 by REST STOP Great stay. Especially being on the road on motorcycles, and being fairly tired. We didn't know what we were getting into wheen we decided to stay at the HIE, but we were very pleasantly suprised by the whole ordeal. Clean everything and great breakfast food the next morning. I will stay at the HIE again..... June 2, 2014
Rated 4.0 out of 5.0 by Very nice hotel and great staff I was suprised at the immediate attention I received upon check-in and their focus on customer service. The room was large and comfortable although the bed was a bit too stiff for my tastes. The breakfast selections varied too much around eggs...which I am allergic to. There were other choices available, but for hot breakfast, not much more other than sides such as bacon or sausage. June 1, 2014
Rated 5.0 out of 5.0 by Better than other hotels we stayed in on this trip... From the beginning of our stay, David, who greeted us was helpful and very pleasant. The two nights that we stayed were restful and everything nice. Only recommendation would be to omit the bacon on the breakfast bar, it is just not tasty and too thin to be good. Loved the sausage, biscuits, eggs and all the rest of the food that was served. Thanks for a pleasant stay. May 31, 2014
Rated 5.0 out of 5.0 by Great place to stay Was only at the hotel one night, however we loved everything. May 31, 2014
Rated 3.0 out of 5.0 by Breakfast Everything was great except the breakfast. There was no eggs and the sausage was cold. This is not the first time. Holiday Inn Express needs to change there breakfast menu. May 28, 2014
Rated 5.0 out of 5.0 by Great Stay The gentlemen that checked us in was great. I wish they were all this good. Even recommended a great BBQ restaurant. Only negative was internet connection was spotty. Called front desk and they gave me a 1-800 number to call? I called it and hung up after 10 minutes on hold. The people onsite should have some clue as some things to try, like resetting the hub for one. May 25, 2014
Rated 5.0 out of 5.0 by My choice when visiting the NC Aboretum. Staff was helpful and friendly. Made my visit very comfortable. May 25, 2014
Rated 5.0 out of 5.0 by Great Staff I stay at this hotel whenever I am in Asheville. The building is convenient to blue ridge parkway and Biltmore. Recently installed carpet and new beds. The owner gets it. His employees speak very highly of him and the positivity can be felt their attitudes toward their jobs and how they treat guests. I am proud to patronize this hotel. Good work. May 14, 2014
Rated 4.0 out of 5.0 by Front Desk For the Check-in process there was 1 male and 1 female handling the desk. Both were very nice. The female was extremely knowledgeable and helpful. I am sorry, I did not get her name. The room was very nice. May 12, 2014
Rated 5.0 out of 5.0 by Love the renovated hotel! A great stay! Great staff and I love the renovated rooms. Very clean and extremely comfortable. May 9, 2014
Rated 5.0 out of 5.0 by great service I have stayed at this hotel several times over 2 years time.Low staff turn over means great customer service.Centrally located to sites in the area. Overall a good place to stay. April 22, 2014
Rated 5.0 out of 5.0 by Perfect Hotel Great checkin, Upgrade, nice room, good breakfast. Just what you want. Would stay there again. April 20, 2014
Rated 5.0 out of 5.0 by I stay here 1 to 2 times per month These stays are all on business and after a long day, I appreciate being treated as a guest not a paying customer that must be endured. From the warm greeting at the front desk to the fantastic rooms, my stay has always had the greatest value. I have stayed at HIE across the USA and this is one of the finest. April 15, 2014
Rated 5.0 out of 5.0 by Asheville Holiday Inn Express should be the model for all Holiday Inns. The Inn is immaculate. The rooms are large and spotless. The manager, Steve, is so friendly and helpful. The kitchen crew is accommodating. We always look forward to staying there at the end of a long trip to get to Asheville. The price is also reasonable. April 8, 2014
Rated 5.0 out of 5.0 by Overall Good Value We enjoyed our stay and were very pleased with the accommodations and service. The staff was very helpful and pleasant. April 3, 2014
Rated 5.0 out of 5.0 by Long day short night After a long day's drive, it was nice to be greeted with a warm smile and help settling in for the evening. The room was very comfortable, clean, and convenient. We enjoyed out stay and would highly recommend this facility to anyone. April 1, 2014
Rated 5.0 out of 5.0 by Weekend getaway Added a weekend to a business meeting for my wife to enjoy the area. Had a great stay in newly renovated rooms. Service was great. March 28, 2014
Rated 5.0 out of 5.0 by Great Experience Amazing view, staff was helpful and pleasant. Great location March 15, 2014
Rated 5.0 out of 5.0 by Last minute overnight.... I stopped in at this Holiday Inn Express after looking online for one in the area. The lobby was clean upon entry and someone was waiting to help me. I usually check in at the Government rate, but the room was cheaper with their "Best Available". The desk clerk was very accommodating and assisted me quickly and efficiently. She suggested a newly remodeled room and even some dinner suggestions. The room was clean and quiet. Bed was comfortable and I slept well. I did not get up and partake in the breakfast. This room was perfect for my brief overnight stay. I would recommend this hotel to anyone traveling through the area. March 3, 2014
Rated 3.0 out of 5.0 by HVAC NOISE ON THE TOP FLOOR HI! Stayed in Rm 504 - Top Floor / HVAC noise above my head all night - sounds like a jet airplane taking off / could not sleep and had training all the next day - Tried! / also the heater-cooler in the room making noise while running / The cleanliness of the room was great! / I will stay again just not on the top floor and in a King Size Bed. March 1, 2014
Rated 4.0 out of 5.0 by Asheville visit We came into see the Biltmore and had a wonderful experience with our accommodations at this Holiday Inn. The staff was friendly and gave us directions to the Biltmore, Walgreen s. and Urgent Care, etc. The only suggestion I would have is to have a book of stamps at the desk for when a guest would like to do a mailing and needed to buy a stamp. See you again! January 27, 2014
Rated 5.0 out of 5.0 by Wonderful people, comfortable bed with soft linens, excellent service We enjoyed our stay here and felt really welcome. We had been travelling over 3500 miles on this adventure and felt at home here. The food was hot, service was good and the front desk people were outstanding. They provided directions complete with maps and smiles! The Christmas tree was still up when we arrived and the fireplace was aglow. Talk about a welcome home...We stayed several nights as we considered making Asheville our new home, even returned after a visit to surrounding area. The staff here was influential in our choice to stay a while. We have made our home here now and the only bad thing about this is we don't have a need to stay here anymore. Thanks to the whole staff. January 26, 2014
Rated 5.0 out of 5.0 by beautiful asheville a great stop in the mountains, even by night. great staff January 7, 2014
Rated 4.0 out of 5.0 by Comfortable bed Love these motels and stayed in them every chance I got. January 6, 2014
Rated 5.0 out of 5.0 by Great room and staff My husband and I stayed here for two days just after Christmas. The staff were remarkably pleasant, courteous and helpful. When we asked for any help, it was immediate. The room was beautiful, quiet, clean and comfortable. Haven't been so impressed by a hotel experience in some time. Can't recommend highly enough. January 3, 2014
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