Rated 4.6 out of 5 by 575
Rated 4.0 out of 5.0 by Pokeyann Enjoyed our stay; needs to update linens
Overall our stay was great.
I have dietary restrictions (no grains), the breakfast had enough variety that I was able to have a great breakfast without having to use my food stash I travel with. The weekend morning's of our stay, there seemed to be issues with keeping the breakfast stocked fast enough. The staff working on this were clearly agitated. This didn't affect us personally other than trying to stay clear of the grumpy staff. That being said, I really was grateful for the variety offered.
I specifically booked a Holiday Inn Express based on a recent stay at another one that had excellent pillows and linens. I was disappointed that the linens and pillows at this location need to be replaced, the linens specifically are very worn. There was no discernible difference between the "firm" and "soft" pillows. The pillows were king size, which is always nice to go along with the king size bed. The bed itself was comfortable. We usually bring our own pillows when traveling, but didn't because of the expectation of great ones that were actually king size. We regretted not bringing our own.
The room was very clean...even the corners and the fan in the bathroom. I rated the overall hotel cleanliness a bit lower because unfortunately there was a very bad odor on the first floor in the hall out to the parking lot...I'm assuming this is temporary and possibly guest caused with a in room microwaved meal gone badly? Again I was very impressed with the rooms cleanliness.
The front desk staff were courteous and we were checked in and out quickly. A very minor hiccup was at check in and not being told the internet password/log in was written on our key card envelope. We easily figured it out, like I said minor but took us a moment to think through where this info would be. The day of check out we were not able to log in anymore, I would have assumed the code would work until check out time.
The location was convenient to everywhere we wanted to go.
Overall we enjoyed our stay and if the linens and pillows are updated we would return if we ever get up that way again.
May 11, 2016
Rated 5.0 out of 5.0 by RSDexter Girl's Trip!
We did not just come to Asheville to visit the Biltmore so we chose to stay in this location for access to other places.
The hotel is easy to get to, very clean, and the front desk staff were very friendly. A bonus was the outlet mall right across the road. I only had two issues with the room - the drapes are not made in such a way as to black out all light. There was a street light in the parking lot that shone into our room ALL night so every time my eyes opened, I thought it was 7 AM. Not very restful. I also asked for a rollaway. That mattress was horrible, even for a rollaway. The breakfast was as expected and filled an empty stomach, nothing more.
On the plus side, the cleanliness, friendliness of staff, location, and price far out weighed the room issues. The wifi was ok for everything except facetiming.
I would stay here again, without the rollaway!!!!
May 11, 2016
Rated 4.0 out of 5.0 by DRayburn Good place for travel access.
Leisure travel, provided good experience, friendly staff. overall made my trip more enjoyable.
May 5, 2016
Rated 5.0 out of 5.0 by Bob144483 Close to interstate, and restaurants nearby.
For the most part everything was fine. After the problem on Thursday, April 28, 2016 was tended to.
April 30, 2016
Rated 5.0 out of 5.0 by Scholor GREAT STAY!
The best part of this Stay was the Front Desk Staff that was so accommodating to us.
I brought my elderly mother on a business trip so she could get out of town and relax.
One of the front desk folks offered to pick up lunch for her, if I was not able to get back during the noon hour. That was amazing customer service!
Certainly above and beyond....
This Property is great for the Price... Would highly recommend...
April 29, 2016
Rated 4.0 out of 5.0 by Sunshine and Butterflies Clean and Comfortable
My husband and I stayed at this location during a recent visit to Asheville, NC and the Biltmore Estate. The front desk staff were friendly and helpful. If you're visiting the area, I would recommend staying at this location. The cost significantly more reasonable than the other hotels in the area.
April 29, 2016
Rated 5.0 out of 5.0 by dhenry Amazing breakfast and very quiet
The breakfast had a very large selection and was very good. The food was always very fresh and the options changed every day.The hotel was very quiet and I never heard anyone coming or going. The rooms were very sound proof and even being near the elevator I never heard anything.
April 28, 2016
Rated 5.0 out of 5.0 by Verified Reviewer Good place in Asheville
This HIE, south of the city is convenient and easy to reach by car.
April 28, 2016