Rated 4.5 out of 5 by 467
Rated 5.0 out of 5.0 by Hotatlanta A must stay in downtown Asheville!
Really enjoyed our stay at the Hotel Indigo Downtown, the hotel was a 5-15 minute walk to different areas of Downtonw. Enjoyed the free self parking aspect of the hotel with the covered and outside parking. Every staff member we met was extremely helpful and friendly and always asked how they could help us. Liked the perks of the flavored water and brownies at the front desk when we checked in. The gym area was nice and big with nice and clean equipment, was very well kept. Size of the room was adequate for two people, the bathroom had a lot of counter space, and the shower was awesome nice a big and it had the right amount of water pressure and temperature.Enjoyed the free-wifi and not having to reconnect everytime we left the room.
Areas of improvement- have more firmer pillows, these were way too soft or have some extra firm ones available. The housekeeping staff did not restock the shampoo /conditioner/lotion for the next day, unsure if this was an oversight, also would be nice to have vending machines/ice machines on every floor rather than the odd floors. Would definitely stay again when in Asheville. Would have been nice to have a small fridge in the room as we did have a lot of left overs from restaturants.
July 2, 2013
Rated 4.0 out of 5.0 by Carrie34 Enjoyable stay
We enjoyed our stay at Hotel Indigo in Downtown Asheville. It is a good location for walking to all the shops and restaurants. We really appreciated the fact that upon arrival the staff wished us a happy anniversary with a nice complimentary room upgrade. I had mentioned when making the reservation that we were celebrating our 10 year anniversary. When we got to our room we found a sweet card, chocolates, and a bottle of wine! Very nice room with a great view of the mountains.
June 28, 2013
Rated 5.0 out of 5.0 by jessica42 Great boutique hotel in downtown Asheville
We stayed for the first time this week at your lovely property. Upon checkin, my husband asked if we could have a view of the mountains since we have never been to Asheville before. Lisa was super friendly and upgraded us to a penthouse room that had fantastic views. We had a fantastic stay and have already recommended this hotel to several of our friends. The only con was that one of the elevators was being serviced and since we were on the 12th floor there were very long wait times.
June 27, 2013
Rated 5.0 out of 5.0 by KEMD Loved our stay
We had a wonderful weekend in Asheville and Hotel Indigo was certainly a big part of that. My husband and I were taking a little babymoon, which they knew about because they called the week before to see if we needed any help in planning our visit. Upon our arrival, we found a bottle of sparkling orangeade and a sweet card with a baby onesie present. This to me was above and beyond and really set the tone for a special weekend.
We stayed in one of the suites with a mountain view and it was gorgeous! The windows crack open and I loved getting the fresh mountain air. The street below seemed pretty busy, traffic wise, but the noise wasn't a problem up on our floor.
We did notice upon check-in that the thermostat seemed not to be working, and the toilet was plugged, but both problems were fixed quickly and easily.
The bar/cafe area in the hotel was a great place to stop each night for a nightcap (for my husband anyway) and the bartender and servers were all really great.
We also loved the location - it was an easy walk to all the downtown restaurants and shops, and that was a great way to get out each day. It's also just a short, easy drive over to Biltmore and Biltmore Village.
All in all, we were very pleased with our choice of this hotel and would highly recommend it to friends and family.
June 26, 2013
Rated 5.0 out of 5.0 by GerDen Best hotel ever!
We had a corner view with mountain views on two sides. It
was fabulous. The room and the bathroom were the largest we've ever stayed in. Everything was just wonderful. Downtown was just two block away. Would highly recommend.
June 25, 2013
Rated 5.0 out of 5.0 by jakempx Luxury Wedding Block
We had several rooms for a wedding block, so the hotel upgraded one room to a magnificent suite was perfect for preparing for the wedding. All these staff was helpful and friendly , starting with the parking attendants, to the business office, to the restaurant and housekeeping. The location was very convenient for town but separated enough to avoid loud noises and the views from the room were great.
June 22, 2013
Rated 5.0 out of 5.0 by Bongo Top Notch
Of the hundreds of hotels I've stayed in, this one ranks in the top five. It's hard to put the charm into words. Being able to walk to downtown is fantastic and the staff really makes you feel at home. The beds are fantastic, especially after a cocktail in the lounge.
June 20, 2013
Rated 5.0 out of 5.0 by Rubixx Above and Beyond....
we asked the concierge (Kathleen) for directions to a local eatery, she was very helpful and we left walking. She observed us taking a wrong turn and came running from the hotel to correct us. Clearly, service "above and beyond".
June 19, 2013
Rated 5.0 out of 5.0 by PamelaFTZ Lovely experience all in all.
From the cordial and speedy check-in, ease of valet service (give to me, gratis) & including excellent fudgy-treats! - Through the beautiful ambiance of the lobby & comfort of my room, through tasty breakfast & check-out... all was first class! I was even able to visit the Cathedral near-by while still parked in valet. Thanks for the memories!! I was lucky to be on US govt. business, so stay was very affordable. FYI, I need to update my Priority Club membership - it is VERY old and evidently out of date as reservations could not find me. Pamela
June 19, 2013
Rated 5.0 out of 5.0 by sarko beautiful room and love the design/colors and uniqueness
Our second time booking with the hotel. Feels like a small family. Everyone there has been so accommodating. Nice little restaurant there so you don't have to go out if weather is a concern. Love the oatmeal and walnuts and brown sugar for breakfast. The dinner selections were unique and so good too.
The rooms always are a joy to discover. What colors will the room have and what design in the walls. So tastelfully decorated and assembled for visitors.
When we return again to visit Asheville for another vacation from hectic LA area we will certainly look forward to staying at the Indigo.
Oh, I should mention how easy it is to find this hotel and that you can even use it as a landmark when you are out and about town. Right off the main highway but, minus the traffic noise. Also you can walk just about anywhere in town from the hotel or go over to the visitor center about 2 blocks away and hop on the wonderful town trolleys!!
June 18, 2013
Rated 5.0 out of 5.0 by CK220 Phenomenal Views Great Room
Our camping trip was rained out so instead we ended up at the Hotel Indigo. Needless to say we were not disappointed. From check-in to check-out the staff was friendly and helpful. Our room was amazing and well equipped with everything we needed. The views from the balcony were spectacular! We will definitely stay at the Hotel Indigo again!
June 17, 2013
Rated 5.0 out of 5.0 by Catalyst1977 One of the best and relaxing stays i have ever had
Again, it is extremely rare to rate any hotel higher than 4 stars but this hotel blew away all the competition. Fantastic staff, unbelievable rooms that are very comfortable, great location, and an awesome restaurant that had some of the best drinks I've had in a long time! I will certainly aim to stay here again if I return to the area. My only wish is that Hotel Indigo had more locations!
June 17, 2013
Rated 5.0 out of 5.0 by Gma2 Our of the ordinary service
We decided to take our First time in our new Sprinter.
Never having driven it or parked it on any other occasions we were nervous about the mountains.
When we arrived in downtown Asheville, we noticed that it was very busy and filled with traffic. We did not let the Indigo know about the over-sized vehicle because we never thought about it..the staff went out of their way to help us find a convenient parking spot at the regular price.
We are totally grateful for the outstanding service we received in every area . This hotel is customer friendly to the highest level!
Stay here, you'll be amazed, as we were
The Sprinter Group
June 16, 2013
Rated 5.0 out of 5.0 by Shinesy Spotless, awesome design, nice people
I have never had a better hotel experience. The room was amazing; it was the only place that ever felt like a home to me rather than a generic hotel. Great view, great service. The only con was the noisy bar/restaurant near the lobby, which made it hard to hear the staff at the service desk. I would still highly recommend this hotel.
June 15, 2013
Rated 5.0 out of 5.0 by Esquireeric Top Notch
We stayed in an amazing penthouse king room. The view from the balcony was great. I have stayed in a lot of hotels and this is by far the best in downtown Asheville. You can walk to everything and the accommodations are very modern and stylish. My wife and I will always stay here from now on when we come to Asheville.
June 14, 2013
Rated 5.0 out of 5.0 by Bambooqi She turned 65 and I'm older than that.
I love the hardwood floors. Staff very, very helpful. Location great; can walk to downtown. Love the big walk-in shower. Very quiet and no noise from outside. Spacious room. Will definitely stay again!!
June 8, 2013
Rated 3.0 out of 5.0 by LEX34 Very Well Marketed... But Disappointed
My wife and I were disappointed with customer service prior to our visit on the phone on our way to the hotel. We called to let them know we were going to arrive late and wanted to confirm our room and were placed on hold several times. Upon check-in, the staff talked amongst theirselves rather than greeting us. In addition, we arrived back at the hotel on the second evening to find no available parking spots. I felt that it was a poor value for our trip.
June 7, 2013
Rated 4.0 out of 5.0 by Modie Over priced accommodations
The location was convienant to downtown. Hotel had a modern look and feel. Great on-premises services. The per night room price was was over priced for the accommodations you received.
June 7, 2013
Rated 5.0 out of 5.0 by Jacklyn33 Can't say enough good things
We had a wonderful time at the Hotel Indigo. The hotel is a close walk to downtown, the rooms were lovely, and the staff was amazingly friendly and helpful. The concierge called before we arrived to see if there was anything they could help us with before our arrival. All around, the hotel was great, but it was the friendly staff and warm atmosphere that made this a step above the rest.
June 2, 2013
Rated 5.0 out of 5.0 by Robert46 The best hotel in town!
I've been staying in Asheville for a number of years and the indigo is the best place in town. The entire staff is excellent. Everyone goes far and above to make each stay there unique and relaxing. It is, by far, the best hotel in town!!!! The food at the restaurant is great. The newly added valet service is a definite plus given the somewhat tricky parking lot. The hotel is the ideal place to stay!!!
June 2, 2013
Rated 5.0 out of 5.0 by Ohnolinda Wow!
The hotel is in a great location to easily walk to downtown shopping and restaurants. The room was sparkling clean and had a fabulous shower.
I can't say enough about the staff, each and every one, including housekeeping. They were helpful (above and beyond expectations), genuinely friendly and work together to ensure a great customer experience.
June 1, 2013
Rated 3.0 out of 5.0 by Jake29401 First Time at Hotel Indigo
Hotel was overpriced, but it was a holiday weekend and everything else was already booked. Valet attendant was very pushy, almost insisting on valeting my car. The drain in the shower held a large clump of hair that didn't belong to either myself or my girlfriend. The proximity to parts of Asheville was good. If I had to describe the hotel I would describe it as a fancier version of a Holiday Inn.
May 31, 2013
Rated 4.0 out of 5.0 by mhweav Enjoyed our visit..
We stayed at the Hotel Indigo for just one night this past week. The hotel was easy to get to from the interstate and the parking lot is right underneath the hotel so getting to our car was super easy. The decor was very modern and the rooms were very clean. The shower was wonderful and spacious. They even had Aveda products in the bathroom (nice touch). We requested a corner room as high as possible and that was a good idea. You couldn't really hear the noise down below and the view was amazing when both side windows were open. We truly enjoyed our stay there and wouldn't hesitate to stay here again. Walking distance to downtown. TIPS: MUST GO TO WICKED WEED BREWERY!!
May 29, 2013
Rated 5.0 out of 5.0 by dreameeyez Great Stay!
We stayed here the night of our wedding, and it was amazing. Everything about the room was comfortable and clean. I would stay here again and again.
May 29, 2013
Rated 5.0 out of 5.0 by ROCKY114 EXPENSIVE BUT WORTH EVERY PENNY
OUR ROOM WAS EXTREMELY CLEAN AND REFRESHING AND THE VIEW OF THE CITY AT NIGHT WAS AMAZING. WITHIN WALKING DISTANCE TO THE GREAT NIGHT LIFE ASHEVILLE HAS TO OFFER.FAIRLY EXPENSIVE BUT WORTH IT.
May 24, 2013
Rated 5.0 out of 5.0 by cushingmd Excellant location
I was very happy with this property. The location put us within walking distance of the parts of the Asheville that interested us and less than a block from the Thomas Wolfe Auditorium where we were attending a concert. Sprung a few extra bucks for a suite on the top floor. Very nice. Only thing it lacked was a kitchenette.
May 24, 2013
Rated 5.0 out of 5.0 by fotogrl Refreshing Stay!
We enjoyed our visit at Hotel Indigo. The room decor was a refreshing change from standard hotel fare. Very comfortable bed, shower and furnishings. Staff was very kind, personable, efficient. Loved that it was just a short walk to the very nice downtown area. Restaurant has really nice food and very quick room service.
May 22, 2013
Rated 5.0 out of 5.0 by ProfessorDale Great stay
We came to Asheville and the Indigo for a Warren Wilson graduation. This was our first time in Asheville. We enjoyed every part of our stay at the Indigo. The room was bright, clean, and well-appointed. The food in the lobby was excellent although we only ate breakfast there as well as a few snacks. The service staff at the Bistro was excellent (especially Jamie, Bryn, and Lacey). They were all very attentive, friendly, and professional.
The front-desk was equally excellent. Helpful in every way, with every question or concern answered promptly and courteously.
The location of the Indigos is excellent. It is within easy walking distance of Asheville's great downtown shopping, restaurants, and bars. This is called "Beer City" for a reason...19 micro-brewers.
I highly recommend the Indigo!
May 21, 2013
Rated 3.0 out of 5.0 by kay51 Mixed Reviews
I was pleased with all staff and received excellent service with the exception of housekeeping. My room was not serviced my first day and barely touched the second day. The room was different and I liked the decor. The wooden desk and chest of drawers looked like they had seen better days. Acoustics could have been better. Every time the guests beside me opened their door it sounded as if they were coming into my room. A little disconcerting at 2:00 at night.
All in all, the good probably out weighed the bad.
May 20, 2013
Rated 2.0 out of 5.0 by Katherine01 No Rest - Noise from highway
We booked our stay in advance and still had to wait beyond 3pm check in. We requested a room with view of mountains at reservation. Were given a corner room on 3rd floor next to a maintenance room. We were told by staff the room had views of the city and mountains. The view on city side provided light poles and wires on mountain side the highway and residential/buildings. The noise from the highway was intolerable and we found rest very difficult. The shower was dirty. At check out we expressed our concerns and were told she was sorry for our inconvenience and to have good day.
I stayed at Indigo last year with friends and the room was beautiful and clean, making my choice for a second stay very easy. I couldn't believe the difference this year.
I enjoy the design of the room and bathroom. I enjoyed the Aveda bath products and coffee maker.
May 19, 2013