Rated 4.4 out of 5 by 114
Rated 4.0 out of 5.0 by FavAuntie Pleasant experience
This location is well kept and the staff very pleasant. I would recommend this for anyone needing an overnight in the area.
April 30, 2014
Rated 5.0 out of 5.0 by poafghan reception service upon arrival
Check in went smooth and professional. Most friendly service I have received in a while.
April 18, 2014
Rated 3.0 out of 5.0 by James1948 Hendersonville 2 night
This property was a very nice looking place. Same appointments as other facilities.
However, we could easily hear running water in the pipes from the next door room, could hear walking above us as we were on the first floor. Just did not think the sound proof construction was very good. The morning of the second day, at around 9:00 the best the water could do for the shower was luke warm barely.
This stay was not like a typical stay for us as with all the other properties that we stay in.
April 9, 2014
Rated 3.0 out of 5.0 by PoppaBear7 Expected More
I was a little disappointed starting with the check in process. I believe it was Rick who checked me in and I was caught off guard when I asked if I could stay in the King Suite the 2nd night (of 3 nights). Rick told me that he couldn't leave us in that room for a 2nd night because I was staying with earned points on nights 2 and 3 and that stay called for 2 queen beds. Considering I stay primarily at IHG hotels and have in excess of 500,000 in points, I was certainly disappointed about his decision.
After we checked in, my wife noticed a lot of dark hairs on the bathroom floor so we notified the staff and asked that they clean the bathroom with extra care.
While staying there, the televisions were replaced and I believe they added Direct TN. When we arrived back to our room about 10: o'clock on Friday evening, we had no television and called the front desk. The clerk in duty was very prompt and it was working almost immediately. Many thanks to that young man.
April 6, 2014
Rated 1.0 out of 5.0 by nvragan Cobwebs in corners.
Staff did not know how to give us our points for our stay. We never did get them. We found cobwebs in the corners. The bed was not updated like most others we stay in. Staff was not friendly at all. We would not recommend this hotel!
April 1, 2014
Rated 5.0 out of 5.0 by RrSs convenient and restful
We spent three nights at this Holiday Inn one of three in two weeks. It was most convenient because we could jump on the interstate within a couple of hundred feet and be on our way. Yet, it was quiet enough to get a restful sleep and be refreshed for our day's activities. Hendersonville is nestled in the Smokey's and only a few miles from this Holiday Inn we could experience the North Carolina hospitality and crafts. We would stay here again in a heartbeat.
March 31, 2014
Rated 5.0 out of 5.0 by Bigg Mike Excellent
I never have any issues when I stay at a Holiday Inn or Express always clean and the staff is great to deal with. This is always my first choice when traveling. Just
January 14, 2014
Rated 5.0 out of 5.0 by Carman clean comfortable room
We enjoyed our stay, which was about our 4th or 5th time we have stayed there. we recommend this as a stopping point to our Canadian friends who are on their way south.
January 5, 2014
Rated 4.0 out of 5.0 by ScottV Good place, normal HI Express
First, I was disappointed for not being recognized as a Priority Club member. I brought this to their attention and told them I normally receive a welcome gift. I was informed that IHG is going to have the same gifts everywhere from now on and they didn't have anything at the moment. I don't think that's a good way to do things. At least have something for your loyal customers. Breakfast was never all that great, but I guess that's what you get.
Nothing really outstanding about the hotel. Just normal. Nice enough people working there.
January 2, 2014
Rated 4.0 out of 5.0 Very nice tub
Had problems with the tub plumbing. Staff worked very hard to correct problem... Super Job!
January 1, 2014
Rated 4.0 out of 5.0 by Rick8000 VALUE
NICE HOTEL. A LITTLE OVERPRICED FOR THE HOTEL AND THE AREA.
December 29, 2013
Rated 5.0 out of 5.0 by temperance very good experience
Nice clean excellent staff dry heat meant had to open a Window
December 12, 2013
Rated 4.0 out of 5.0 by Urkie Great, clean hotel, but no nearby dining
This is a nice, clean and reasonably priced hotel with knowledgable and helpful staaff. Great full breakfast, free daily newspaper, and good coffee.
Unfortunately, availing oneself of the fine dining in nearby Hendersonville requires a $20 cab ride each way if you want to have wine with your meal. That seemed excessive to us, and really affected our ability to enjoy ourselves in the really attractive downtown Hendersonville area. We ended up eating at Cracker Barrell on the first night—not what we wanted—because it was next door to the hotel.
The fitness center had a stationery bike and two treadmills. I would have given anything if they'd had an elliptical and some free weights. Nice small swimming pool is indoors and actually large enoug to do short laps.
December 9, 2013
Rated 5.0 out of 5.0 by 1DanceMom Warm Welcome
My daughter and I traveled very late through the night to arrive for her dance competition. There was a no vacancy sign hand written on the front lobby door-we had an advanced reservation, but given the very late hour I was concerned it might not be honored. David met us at the door, greeted us with a water bottle and snacks, and helped us to settle in right away-so kind and accommodating, we were very thankful!
November 13, 2013
Rated 4.0 out of 5.0 by Mommoo All Great except one little thing....
The room was great and roomy and bed comfortable and everything great except the internet service is not great. I had to work while I was there and it dragged many times, making things take longer to get done. If you don't have to work or use the internet, it was a great place to stay! I would recommend this place to anyone. The staff was very friendly and quite accommodating.
November 9, 2013
Rated 4.0 out of 5.0 by noodlebk57 Very clean, comfortable bed.
We enjoyed the one night we were there but it was too far from the Ashville activities we came to see. The room was clean and comfortable and the staff were pleasant. Cracker Barrel, McDonald's and a convenience store next door which was nice. Would not stay there again only because of the location.
November 9, 2013
Rated 5.0 out of 5.0 by Welch45 A Relaxing Getaway
This Holiday Inn Express was very impressive in every way. All the staff was friendly and courteous. The breakfast choices were many and no reason to leave hungry. The room was just right and the beds very comfortable. Most of all it was a very clean Holiday Inn Express and would definitely stay there again.
October 27, 2013
Rated 5.0 out of 5.0 by cleengrooves perfect stay
Room was clean, bed was firm, breakfast was hot and well stocked with a nice variety. Close to Asheville. Will definately stay here again. thank you.
October 26, 2013
Rated 4.0 out of 5.0 by AussieDar Great place to stay
Staff were excellent and we had a most enjoyable stay. Great place to stay and would use agin if in the area.
October 25, 2013
Rated 5.0 out of 5.0 by Don901 Excellent Choice
We were so impressed with this room that I took pictures of the room.
I did not take pictures of the other features outside the room but I rated them all as Excellent.
October 24, 2013
Rated 4.0 out of 5.0 by Sunrise57 Conveniently located, clean and comfortable. Safe
Easily located right off the interstate. Close to Hendersonville, Tryon, Saluda, and Ashville. Felt very safe traveling with all females
October 24, 2013
Rated 5.0 out of 5.0 by Fiedel Thank you to the staff!
Dear Hotel staff, Thank you for your friendliness, you was very helpful and polite! I enjoyed my short stay pretty much, thank you for the nice room with the firer place! Thank you for the map, I had a very nice trip through the Smokies. If I get the opportunity to come back to your area, I will stay in your nice hotel again!
Please, stay healthy, enjoy NC!
October 24, 2013
Rated 4.0 out of 5.0 by Jocelyn50 Flat Rock HIExpress
Country type setting, very comfortable and easy access off of the interstate. The breakfast area was very cramped and we ended up eating in the lobby on Sunday morning.
October 23, 2013
Rated 1.0 out of 5.0 by SleeplessInHenderson Lumpy old beds
As soon as you walk into the room you notice how lumpy and saggy the mattresses are. There are no mini frigs so forget keeping leftovers, also no microwave. The walls are paper thin. We had people in the next room who passed out drunk and left the tv on loud ALL night so we got no sleep. The night staff did call their room, we could hear the phone ringing at 1:30 am, then he tried knocking twice to no avail. Half price was their solution to us getting NO sleep before a ten hour drive home. Worst HI express we ever stayed in. My advice is stay over in Brevard, a much nicer HI express.
October 22, 2013
Rated 3.0 out of 5.0 by JanDF Hotel needs some attention
Facility was clean, but in need of some attention. Bed skirts were stained, carpet was torn, Heater in pool was not working and water temp was too cold to swim. Would not choose this hotel again in the future.
October 17, 2013
Rated 5.0 out of 5.0 by Dartony3 Great Overnight stay
Indoor pool was great for the kids. Overall hotel was very clean, beds were very comfortable Breakfast was well stocked and good. Convenient to food and gas. Would stay again.
October 15, 2013
Rated 5.0 out of 5.0 by MissChrista Great experience
We are confirmed Holiday Inn Express visitors after this experience in Flat Rock NC. This was the first time I had ever stayed in one, but I will be seeking them out again and again. In fact, we stayed in one in Charleston SC at the end of our trip specifically because of this stay in Flat Rock. We were extremely satisfied there as well.
October 14, 2013
Rated 4.0 out of 5.0 by LowCountryers Good but certainly not great
OK, but hards to get to...
Some plumbing issues.... minor but distracting.
October 12, 2013
Rated 5.0 out of 5.0 by TravelingEddie A PLEASANT COMFORTABLE HOTEL
My stay at the Hendersonville/Flat Rock Holiday Inn Express was extremely pleasant. The staff are top-notch, friendly and knowledgeable. The room was clean and comfortable and the breakfast outstanding. Everything was perfect and the price of the stay was exceptionally good. I'd recommend this Holiday Inn Express Hotel for anyone from the single business person to a family on vacation.
October 10, 2013
Rated 1.0 out of 5.0 by ande Staff
I experienced excellent check in staff and the breakfast person was an absolute angel. I arrived a bit late and she allowed me to sit and have my meal as she cleared everything. Her kindness to this guest will be remembered.
A reminder! When folks check in, might be a good idea to remind them that breakfast ends at 9:30.
October 8, 2013