Rated 4.4 out of 5 by 158
Rated 5.0 out of 5.0 by JJDaigle1 best front desk staff
Kenneth helped us upon arrival. He was the most cheerful, curtious, knowledgable, humorous, and helpful hotel employee we've ever encountered. One afternoon, I was waiting for my husband in the lobby and I heard some of the soccer kids getting a little noisy in the hallway. Kenneth calmly walked over to them and told them they would need to "keep the noise level down" while inside the hotel. He handled it so well, when he walked by me I said, "You're good!" He said, "Well, I'm a father too."
Overall, we felt very comfortable in this hotel and had a great experience. Having the elevator access to the parking deck was great too, for loading and unloading, in addition to the front.
August 21, 2013
Rated 5.0 out of 5.0 by Feethappy Outstanding Stay
The property is located on historic Tunnel Road, downtown Asheville. The site and view are spectacular. The room was very clean and the rate is a value for the location and service. The check-in by staff was helpful in offering suggestions for dinner; yet we had dinner at the Inn on the balcony (very private) with an excellent waitress. Her suggestions on food and beverage were
terrific after the manager's reception at no cost. This will be our go-to property when visiting Asheville. The Inn offers room service most of the day/evening.
August 6, 2013
Rated 2.0 out of 5.0 by Mary0125 Fine for a night, but not more.
Location relative to restaurants and shopping is fine, but I wouldn't stay there more than one night. The footprint of the property is curious---seen from a distance, but hard to find the entrance. Parking can be tough given that it is next to an Outback Steakhouse and the overflow tends to migrate to the hotel's parking lot, rather than the closed restaurant on the next property. Overall, the hotel is perfectly adequate but the squatters living in the abandoned motel next door, right next to the hotel's underground parking deck, is very disconcerting. We were lucky to be situated in a room overlooking the parkway. Had we been assigned a room overlooking the squalor next door, we wouldn't have stayed. Looking at mattresses and appliances lining the balcony of the "neighbors" is totally unappealing.
August 3, 2013
Rated 5.0 out of 5.0 by IT48 Very impressive
This was one of the nicest Holiday Inns I've stayed in in a long time. Appreciated a normal sized hotel refrigerator in the room. Some hotels are starting to eliminate them or equipped with a half-sized.
Location good especially if you like to walk. Many walkers on the sidewalk through the nearby tunnel to downtown Asheville. Didn't eat in the restaurant, nor use any amenities, so can't comment on those.
August 3, 2013
Rated 5.0 out of 5.0 by slj66 comfortable bed
Stayed at numerous higher end hotels during our week in Asheville. All were nice, but mattress here was firm and had the best sleep of the week.
August 1, 2013
Rated 5.0 out of 5.0 by Mustang13 June 28-29, 2013
Highly recommend this hotel. We were upgraded to a suite as a Priority Club Member immediately upon check-in. Room was great - clean and large with a view of the mountains. Great location - a few miles from downtown. Lots of restaurants right next to hotel. Walked across parking lot to Outback, walked across to Crackerbarrel for breakfast and ice cream at Dairy Queen! Did not eat at breakfast or bar so do not have a comment. Our suite had a sitting room, with Flat screen and fireplace and walk out balcony. King bed was great. Also, had a fridge, microwave, etc. and a safe. Would stay again and highly recommend!
July 28, 2013
Rated 5.0 out of 5.0 by Bob5377059 NIce Place
Terry and Lisa at the front desk were just fantastic. Helping me with room, the town, places to eat and shop, etc.
I did find parking spots to be scarce when I was there....
July 19, 2013
Rated 4.0 out of 5.0 by rlo7 coffee?
Everything was great, except the coffee in the room. A one cup pot, and the coffee tasted like swamp water. There is coffee down stairs in the lobby that is good. Please upgrade your coffee in the room, so I wont have to scare anyone with my morning look. Other wise we will be staying here again.
July 14, 2013
Rated 5.0 out of 5.0 by Donnie99 Great front desk staff
One of my favorite hotels.this is a great place to stay. Very friendly staff.
July 13, 2013
Rated 5.0 out of 5.0 by suntjc very clean and comfortable
the staff was very polite and informative. Enjoyed having a choice of pillows, soft or hard. Breakfast was great!
July 11, 2013
Rated 4.0 out of 5.0 by Chris8082 Need a breakfast
Hotel needs to have a free breakfast to compete with other Hotels in the same price range in that area.
July 10, 2013
Rated 5.0 out of 5.0 by DougRasor Excellet Time
The room was awesome and the staff was very attentive. I don't get to Asheville often, but this is my go to place in Asheville now.
July 6, 2013
Rated 5.0 out of 5.0 by dar13825 Friendly Staff, Wonderful Room
The staff at this location was great, the service was tremendous and the location was decent. It's behind the outback but it's close to downtown and lot's of good eats.
July 3, 2013
Rated 1.0 out of 5.0 by Jenn71 Incredibly Rude Staff
AVOID this location. The staff is rude and inconsiderate. After one night of no internet and inconsistent air conditioning, they lost my 2nd night's reservation and could only offer a solution of leaving all my bags on a rolling cart in the hopes that another room might be available. When this was not acceptable to me, I was told "if you do not like it, check out is at 11."
I travel 3-4 nights per week for business. They just lost a very frequent customer.
There are several other hotel options in Asheville, many of which have well trained staff who are, at minimum, polite. I will definitely choose to stay elsewhere in the future.
June 19, 2013
Rated 5.0 out of 5.0 by dlwaggs Excellent staff and clean.> Great for families
We stayed in the business suite - 2 kids and 2 adults. Great choice - separate bedrooms, comfy main room, easy access to downtown. Kids loved the pool. Room was light and airy - not great views, but we weren't expecting any. Will definitely stay again in the future.
June 18, 2013
Rated 4.0 out of 5.0 by Neice Great location in Asheville with a great staff
This hotel was so convenient to downtown Asheville. Overall the hotel was great. I do feel the beds and bedding could be brought up to date, both seemed a little well worn. The staff went out of there way to be of service.
June 17, 2013
Rated 5.0 out of 5.0 by Florida34202 Nice staff
Only thing that I didn't care were the rough towels.
June 10, 2013
Rated 5.0 out of 5.0 by RXM41 Reunion setting
Our recent gathering of five old Air Force buddies and spouses was a great success due in part to the great setting of your hotel, the helpful staff and, not to forget, the wonderful experience that is Asheville on a summer weekend! Wow, the restaurants, the "Drrummers Circle", your comfortable rooms at night and very nice breakfasts at moderate prices made it a weekend to remember.
June 7, 2013
Rated 5.0 out of 5.0 by KarenLA Very comfortable and convenient hotel
This hotel was excellent for our pleasure needs on our recent stay is Asheville. The location is excellent, the hotel is very comfortable, and the staff was outstanding.
June 6, 2013
Rated 5.0 out of 5.0 by Tamara656 Recent Stay Comfortable
Everything was great except they don't have ice machines on each floor which would have been more convenient. We were able to check in a bit early which was nice. They could have used more chairs in the pool area. The pool was nicely warm inside even though it was chilly outside.
June 1, 2013
Rated 5.0 out of 5.0 by lumccarty A little rushed
Seems like these days it's less and less of a privilege to be a returning customer. There was a time when HI treated all their priority club members with exceptional care - oh well.
I really enjoyed this location, great access to downtown and one of the more reasonable rates available to downtown Asheville. Rooms were clean, beds were very comfy.
Really, my only issues were lack of PC recognition at the front desk during check in and the hustle put on by the waiting staff in the dining area. These people in the dining area were so "efficient" I felt like they were trying to get rid of us before we sat down. Pushing in to collect plates and making sure that bill was under my nose was almost too obvious an attempt to get us to pay and leave.
Regarding front desk staff, they were friendly enough - I think it is just a sign of the times where working at a hotel is "just a job" - there used to be a day when hoteliers took great pride in providing courteous service with a smile. The bad news is that seems to be at an end over the past few years, the real bad news is, it is the same story at any hotel these days.
This is a good hotel, a bit aged, but in pretty decent condition and a great value for staying around the Asheville downtown area.
May 28, 2013
Rated 5.0 out of 5.0 by kfmac Very Clean and Comfortable
We were impressed with how clean and comfortable the room was. A bonus was the microwave and the mini-refrigerator! Overall a very nice stay.
May 28, 2013
Rated 5.0 out of 5.0 by jrjohnsn Good Accomodations
We found this Holiday Inn to be a very nice facility. The beds were very comfortable. We did not eat their breakfast as it was a high extra charge per person. There is a McDonalds across the street which fit the need. Free coffee was appreciated and good.
May 22, 2013
Rated 5.0 out of 5.0 by Dean5007 Relaxing Vacation
My wife and I stopped here off of the Blue Ridge Parkway. It was clean and relaxing. Does not have a complimentary breakfast.
May 20, 2013
Rated 5.0 out of 5.0 by bodger Clean and Tidy
Room more than adequate and comfortable Front staff very helpful and obliging would stay there again without a second thought.
May 20, 2013
Rated 5.0 out of 5.0 by bodger Friendly staff made to feel welcome
The front desk staff very friendly and helpful room top class and very comfortable all restaurants required in walking distance, most enjoyable stay.
May 13, 2013
Rated 4.0 out of 5.0 by Herb01 excellent reception people and service
Hard place to find--need better signage
Hotel staff very personable.
Room very comfortable
Lots of services and rstaurants nearby
May 13, 2013
Rated 4.0 out of 5.0 by EA1bee Priority Club
I think this is the first time since I joined Holiday Inn's Priority Club Membership that I haven't been treated as a special guest. I couldn't believe that it would ever bother me, but it did. This is why I became a member is the special feeling one gets checking in to your properties , , , , this visit I was just another off the street visitor.
I will be back in the fall if not sooner and I am hoping to use some of my 60 thousand points for a get away, so I hope for a better feeling.
May 13, 2013
Rated 4.0 out of 5.0 by EnergyP Business Stay
This HI is a very good, clean and quiet location. I've stayed here several times over the past two years. Room quality, staff and service is consistent and is what I expect from Holiday Inn.
Good access to restaurants, downtown and a local shopping mall and theatre.
Will stay here again for business or vacation..
May 12, 2013
Rated 4.0 out of 5.0 by stevo44 Nice rooms/ so so food service
Very nice rooms, good front desk attentiveness. I wish they had the option of feather pillows over the usual like some hotels. The food was a little disappointing and the wine choice was somewhat abysmal. Yes, I have a little higher standards being from calif. But Asheville has very good food and wine, but not this hotel
May 11, 2013