Rated 3.9 out of 5 by 335
Rated 3.0 out of 5.0 by skifan Nice lobby but rooms need updating
Nice enough hotel but on our stay we called room service at 9pm and were told they left for the night. They should have been available until 10:30pm. Not what you want to hear after a long drive and looking for some dinner.
The carpets in our room were stained almost everywhere, they charge a Pet fee, they need to use it to better clean these rooms.
June 9, 2014
Rated 5.0 out of 5.0 by BeaufortStorage Nice Hotel
Comfortable and clean. The only suggestion is some deferred maintenance needs to be completed on the elevator cabs.
June 8, 2014
Rated 1.0 out of 5.0 by mhwink Worst Hotel Stay Ever
The stay at this "resort" was definitely the worst experience I have ever had while traveling. I have stayed at many one and two star hotels that surpassed the accommodations and guest services I received during my stay here.
I called a few days prior to arrival to request a king bed,and I was told that would not be a problem. When we checked in, we were given a room with 2 small beds,not the king I had requested. I was told there was an upgrade fee,which was news to me because the staff member I spoke with on the phone NEVER mentioned this. The staff never attempted to rectify this problem.
The next issue was the "complementary wi-fi available in every room". We probably called five times during our two night stay because the wi-fi was NOT working. We were told twice that they would have the router reset,which didn't resolve the issue either time. One staff member told me to go out in the hallway or go outside on the deck because it usually works better there! Paying to stay at a "3 star" hotel and having to go outside your room just to use wi-fi...seriously? We eventually did try this,but the wi-fi still did not work. The staff eventually gave up and so did we. It was obvious they did not plan on resolving the problem. If you can't provide these services, they should not be advertised.
Also, I would question the safety of the run down slow elevator.
In short, this resort is outdated,overpriced, and the staff were the most unhelpful I have ever encountered. Our hotel stay here completely ruined the trip.
June 5, 2014
Rated 5.0 out of 5.0 by RICH ONE Lion member from South Sarolina
I needed a wheel chair and there was one waiting for me when i arrived. the staff was ready to help when I needed them.
i will recommend the lodge to all my friends. Thanks.
June 4, 2014
Rated 4.0 out of 5.0 by Michele62 Great staff and experience
Always nice checking in here. The staff is friendly and eager to assist with any questions. Very professional. The room was clean and I enjoyed the updated bathroom. Mulligans bar is a nice place to relax with a drink after a long day of touring. Melissa is the best! I would highly recommend this hotel to any friends visiting Asheville and look forward to my next stay.
June 4, 2014
Rated 3.0 out of 5.0 by Ginger2000 Fine, but not worth the cost.
The hotel was comfortable and clean. The bus services to downtown were a nice perk, but at an additional charge. Breakfast was also an additional charge. I felt like I was being nickel and dimed for a room that was already pretty pricey.
June 4, 2014
Rated 5.0 out of 5.0 by Bub 28 Good food and nice room.
The stay was good with the exception of the television remote. If I had been interested in watching television it would not have been a good weekend.
June 3, 2014
Rated 5.0 out of 5.0 by 1488 great staff and service
only issue we had was during checkin, however there was about 10 of us checkin in at the same time, however since everyone knew that the Motel was booked solid, should have had more staff during checkin.
June 3, 2014
Rated 4.0 out of 5.0 by MRS COLLEEN ATTRACTIVE SETTING AND GROUNDS
STAYED ONE NIGHT TO CELEBRATE BIRTHDAY...STAFF WAS HELPFUL IN ARRANGING SMALL FAMILY GATHERING AFTER DINNER
June 1, 2014
Rated 5.0 out of 5.0 by Rory34 Overall friendly and helpful service
From the front desk clerk to the driver of the van which took us into the city, there was an atmosphere of friendliness and interest in my friends and I.
My friend needed to use his IPAD but the hotel had some trouble with their WI-FI. Because he was inconvenienced, all 3 of us were given free breakfasts.
June 1, 2014
Rated 2.0 out of 5.0 by LDW217 Disappointed
I booked 3 rooms. Most importantly one room was promised to be wheel chair accessible. The first supposedly accessible room we entered had a regular bathtub...NOT wheel chair accessible. Eventually it was switched. The second room booked was a suite. Upon entering the first suite we discovered that not only was the A/C not working but most of the electrical outlets didn't work. This room was switched to another tired looking suite where the furniture had not been replaced for a LONG time. The third room, a standard room, we discovered during the night was behind an elevator shaft. Needless to say this was not the quietest of rooms, but did not request a switch. Additionally, the elevator we used to get to the accessible room could best be described as disgusting.....dirty, shaky, and paneled in poorly painted plywood! Brunch was good, but dinner could generously be described as fair. The setting of the hotel is lovely, but the rooms, and some of the common areas need ALOT of attention.
May 30, 2014
Rated 4.0 out of 5.0 by RBfromTN Downtown Asheville Trip
Stayed at the Crown Plaza since most downtown hotels were booked or too expensive. The shuttle to dntn was a pleasant surprise and was clean and convenient.
May 29, 2014
Rated 4.0 out of 5.0 by BPManager Exactly what I needed
Check in was slow. Only 1 person checking people in even though there were 2 other people behind the check in counter. Otherwise the hotel was adequate for my needs. Could have used a bigger table to work from in my room. Property is close to downtown and highways which was convenient.
May 28, 2014
Rated 5.0 out of 5.0 by DB 85 Wonderful stay
The only thing I would suggest is when you have a wedding party staying, and you get the Bride & Groom's name, try to keep the party on the same floor, or at least in the same building. There were family members all over the property, and we thought we would be closer than we were. We had family who drove a very long way , and we didn't get to see them at the hotel alot. There was a prom, and other wedding parties there, so lobby didn't have room for visiting. Other than that, We really enjoyed the hotel. I would definately go back..
May 22, 2014
Rated 4.0 out of 5.0 by a1m9a5z0on conference
Nice place with good service, great location and great customer service. Complaint for conference rooms-they were too cold. I know you can't please everyone when there is a conference but I was very uncomfortable. Other than that we had a pleasant stay.
May 19, 2014
Rated 5.0 out of 5.0 by jmiller24 Gorgeous and comfortable!
This location is so beautiful and well maintained. The rooms were spacious and clean. The patio was an excellent addition, with the gorgeous weather it was great for relaxing. I found the fitness room to be well appointed, and unfortunately was unable to try out the large gym due to time constraints. Love that they are pet friendly! Only "wish" was for a larger refrigerator and a microwave in the room. Otherwise this was the perfect stay. Great staff that was helpful and friendly!
May 14, 2014
Rated 5.0 out of 5.0 by Kca show KCA show
This hotel proved to be ideal for our event. The layout of the hotel and courteous staff were top notch!
May 14, 2014
Rated 5.0 out of 5.0 by Michele62 Great service hotel
From checking in to checking out, the staff couldn't be more accommodating. Shannon the manager was great. So was Lynn in reservations and all the front desk staff. The room was terrific and everyone was friendly. Saying hello, good morning and good evening every time I passed by the front desk area. I would highly recommend this hotel. Is very convenient to downtown Asheville and all highways.
May 3, 2014
Rated 1.0 out of 5.0 by NCBusinessTravel Disgusting!
I have stayed at this hotel many times since October 2013. I haven't been here in several months and I am saddened by its decline. It used to be that you'd check in to friendly, accommodating staff. I was greeted by a very sour manager and directed to my room in very brusque fashion.
When I climbed into bed at 10pm, I found a dirty sock! I found this after I overlooked the dead spiders on the floor at the baseboards of the room. The manager escorted me to a new room. She did follow up to see if everything was ok. With the exception of a static-filled television, I thought things were fine.
The next morning when I got in the shower and closed the curtain, a used, dirty washcloth fell on me.
I shared my concerns with the manager the evening before and with the assistant manager in the morning. Apologies, but no question of how they could make things better.
Sad, sad decline of customer service and quality.
April 30, 2014
Rated 5.0 out of 5.0 by johnjm2014 Great staff, great location
My wife and I attended a conference held at the hotel, so we got to mix business, training, and a visit to Asheville. The room was large and the bed very comfortable - we slept great. The staff is awesome - from the front desk to the shuttle drivers that bring you in & out of downtown Asheville. We had a great stay - really like this hotel!
April 28, 2014
Rated 5.0 out of 5.0 by EJ60 Front Desk Staff was Fantastic
Overall great experience, food was superb and a good value, Front Desk Staff was very helpful, professional and friendly! Plan on return visit!
April 27, 2014
Rated 5.0 out of 5.0 by JonnieATL Great Hotel!
We loved the hotel. The staff was phenomenal and Asheville is a great place to visit. We will definitely stay here again.
April 24, 2014
Rated 3.0 out of 5.0 by Spencer87652 Older Property
I had high expectations for this property. Being a Crowne Plaza I assumed the hotel would be top notch and beautiful especially being nestled in the mountains. I was disappointed though. The staff was friendly at check in and I was able to find my room without a issue. However once in the room I noticed some upkeep issues. It was quite obvious where new wallpaper had been placed in the room because at points on the wall the panel to the left was a shade darker than the panel on the right. It was not a striped wallpaper just a bad upkeep job. The door to get into the building I was staying in had a security bolt that had been vandalized. Luckily there was a magnetic strip at the top of the door that would release when you put in your key card. It was very unattractive when first entering into the building though. The stay was nice I was just disappointed in the quality of the upkeep of the hotel. It was obvious it was an older property which I definitely know in time does not look like it use to in its prime.
April 17, 2014
Rated 4.0 out of 5.0 by Platinum Traveller Lovely location and great hotel
A lovely hotel in a good location, close to interstate and with extensive grounds. Fitness facilities are close by, although the hike up the hill can be strenuous after a workout. Thanks to all the staff for making my stay one to remember!
April 15, 2014
Rated 1.0 out of 5.0 by disapointed guest terrible stay @ Crown Plaza
Worst hotel stay. Charged up more for the room then what it was booked for. Charged for every little extra thing that was provided. The beds were the wrong size the we were charged for the roll out bed. Overcharged for breakfast, and had to watched the Employee's fight over who was going to clean the tables. Defiantly would never stay there again
April 13, 2014
Rated 2.0 out of 5.0 by notkidding Needs a refresh - and update into the 2010's
The hotel is below average overall, and needs a complete refresh. Worn looking throughout. The rooms are "old" - the a/c units are noisy and don't cool the room below "luke cool". Electrical outlets are scarce, which is a problem with all of today's electronics. Wireless internet is weak in the rooms, upgrade definitely needed!
April 9, 2014
Rated 5.0 out of 5.0 by ezino wonderful staff
I was there for a relaxing, weekend getaway. The staff were very pleasant and the manager was very accommodating in getting me a room in a quieter part of the hotel. The same manager(Lori) followed up to make sure I was happy with the room I was in. She was very professional and I felt also sincere in wanting me to get the relaxation I came there for. An overall great experience. I would definitely stay there again.
April 2, 2014
Rated 3.0 out of 5.0 by Terrible quality Disappointed in quality of hotel
There was only a very small micro fridge in the room.
The bed was one of those where you sunk in the middle of the bed. I have slept in better quality beds in less expensive hotels.
We went for the breakfast buffet in the restaurant and was disappointed with the quality of the food. First we had to wait a while for someone to come out and cook our eggs at the egg station. When they did come out from the back they started talking to other staff instead of taking our order. When we did get our eggs the whites of the eggs weren't cooked. We have had much better quality "free" breakfasts at other hotels.
March 19, 2014
Rated 5.0 out of 5.0 by Luckup Enjoyable Stay
Room very clean and comfortable bed. Staff very friendly and accommodating.
March 2, 2014
Rated 5.0 out of 5.0 by Kris0924 Super Pet Friendly Hotel
This hotel is wonderful! The staff was great! I would recommend this hotel to anyone traveling with pets! We will definitely stay there again!
February 26, 2014