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Rated 4.6 out of 5 by 112 reviewers.
Rated 4.0 out of 5.0 by Comfortable room - softer pillows would be great addition The room was very comfortable. A/C was a little cool and I had a hard time getting the air temperature comfortable....but it was also extremely humid outside. I am a back sleeper and, with that in mind, the pillows had too much support and not enough "give" in them to be comfortable. Maybe alternate two pillows for side sleepers and two "squishy" pillows for back/stomach sleepers. All of the outlets near the nightstand were utilized. I ended up having to remove the clock radio to plug in my cell phone charger. July 25, 2014
Rated 5.0 out of 5.0 by Always a good stay here I really enjoy staying here. My Shrine temple uses this Hotel for most of our out of town friends and many of our local members stray here also. I personally have held 3 weekend events here and found the staff easy to work with. July 25, 2014
Rated 5.0 out of 5.0 by Clean and roomy We needed a suite for our family of six. Holiday Inn had a room that would fit us all in a place that was clean and safe and about the current going rate for such accommodations. The staff people were pleasant too. Thanks for the good stay. July 21, 2014
Rated 4.0 out of 5.0 by Good Value This hotel was not really located where there was much to do if your an out of towner but it was a nice hotel for the value! July 19, 2014
Rated 5.0 out of 5.0 by Awesome Experience!!! My boyfriend and I stayed at your hotel the weekend of July 4th 2014. It was just awesome. I was so very happy with your staff, I don't think they could have been nicer or more professional. I have lived in many other hotels for weeks and months at a time for business and believe me when I say you should be the one to train all staff....they would be so much better for it... Thank you so very much for the great service, we will be back... July 18, 2014
Rated 5.0 out of 5.0 by Always Awesome I have stayed at this Holiday Inn Express about 40 times in the past two years. It is always well-maintained and the staff is very friendly. The breakfast area is a area of great pride thanks to awesome the awesome staff, especially Charlotte. July 17, 2014
Rated 5.0 out of 5.0 by Friendly, Clean, would stay again!! It was our first time staying at Holiday Inn Express. We usually stay with family when we visit Kentucky. The staff was very helpful and friendly. I was so surprised with the breakfast options. We did not have to worry about going out to breakfast if the kids did not like what was there because they had so many choices. The ladies serving us always greeted us with a friendly smile and conversation. July 16, 2014
Rated 5.0 out of 5.0 by Friendly employees We received excellent customer service recently at the Holiday Inn Express in Ashland, KY. The woman at the front desk and two older women helping at breakfast were extra nice and helpful. Also the employees we encountered in the hallway were very friendly. We have already reserved some rooms for family when our son gets married in October. Our experience with Holiday Inn Express in Winchester, KY was not so great, and we will not recommend them to others. July 11, 2014
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