Rated 4.5 out of 5 by 59
Rated 5.0 out of 5.0 by ABMR Always a friendly and professional team
World class experience each time I'm there. Reservations are a breeze since Becca is so friendly and efficient
November 11, 2013
Rated 5.0 out of 5.0 by Gopi Great Service
Fitness center should be made better than what it is now.
October 27, 2013
Rated 1.0 out of 5.0 by Christajo Disappointed
We stayed here because it was close to a wedding that was located in Ashland. We were told we could check in early....normal check in was 3pm, we were there at 1pm. After checking several times with the front desk we finally got out room at 315pm! We had to be at the wedding at 4pm. After driving 4.5hours we all were totally frustrated with our service! Front desk people were rude and rolling their eyes at the customers that showed up.
October 23, 2013
Rated 5.0 out of 5.0 by Kellinew76 Highly recommend!
My sister and I brought our kids down from Springfield,ohio to see our family in Ironton. We had a wonderful stay at this hotel. I called and ask for extra towels and within 10 minutes they were delivered. Very clean and nice. The "heated" pool was too cool for me. I didn't mind though because the hot tub was wonderful! Will stay again for sure!
October 21, 2013
Rated 5.0 out of 5.0 by EdOldF Very Friendly
Excellent facility, furniture a little dated & mattress made noise but that is the only drawback to the room. Good location, excellent, friendly and helpful staff; recommended a great restaurant for dinner.
October 15, 2013
Rated 5.0 out of 5.0 by Greenecrew Great Place To Stay
We have stayed here several times already and everytime we are not disappointed. Everyone is so friendly and helpful. It is very relaxig and nice to know that we have a definite place to stay that we enjoy every time we pass through.
October 3, 2013
Rated 5.0 out of 5.0 by jfieldtech awesome
I work out of town alot and the company i work for preferrs us to stay at holiday inn express hotels. We probably stay 150 days a year at these hotels and this one by far has the friendliest and most helpfull staff. The rooms are average holiday inn quality, but we continue to stay here for the service.
October 2, 2013
Rated 5.0 out of 5.0 by Reit56 Comfortable bed, friendly staff
We had a nice experience at the hotel. The staff were very friendly.
The only thing I would comment on, is that the breakfast food was not hot, eggs, gravy, biscuits, ....which is probably hard to keep hot under a lamp...but maybe a microwave to heat up would be nice, or a better way to keep the hot foods hot. Just a thought.....
September 25, 2013
Rated 4.0 out of 5.0 by pipeman53 quiet stay
I stayed on the thrid floor and I honestly did not hear a sound all night. The staff was very courteous. No problems with check-in or check-out. Nice, clean hotel with the usual Holiday Inn Express amenities....not sure how to explain why this HIE is so much pricier than other HIE in the vacinity
September 18, 2013
Rated 1.0 out of 5.0 by SINBAD0511 WORST HOLIDAY INN EXPERIENCE
I AM A PLATINUM MEMBOR OF THEIR REWARDS PROGRAM AND THIS IS THE WORST NIGHT STAY I HAVE EVER HAD AT A HOLIDAY INN. AFTER WORKING ALL DAY I ARRIVED LATE TO CHECK IN. FINALLY LAYED DOWN AND THE FIRE ALARM STARTED GOING OFF. I EVACUATED MY ROOM ALONG WITH ALL OTHER PERSONNEL IN THE HOTEL. COME TO FIND OUT IT WAS JUST A BAD SENSOR ON THE DETECTOR. THANK GOODNESS. HOWEVER, THE ALARM KEPT GOING OFF ANOTHER COUPLE OF TIMES THROUGH OUT THE NIGHT. I'M SURE THESE THINGS HAPPEN, HOWEVER I RECEIVED NO APOLOGY OR EXPLANATION FOR THE SITUATION. I AM NOT USED TO BEING TREATED THIS WAY AS A CUSTOMER.
September 3, 2013
Rated 5.0 out of 5.0 by Godzilla82 Excellent Staff
Comfortable rooms, the breakfast bar is of quality food and is well maintained. Staff is the greatest asset. Shower has good pressure and never ran low on hot water. Nice pool.
September 2, 2013
Rated 5.0 out of 5.0 by Gatorju Great Stay
Was on a business trip, very tired upgraded to a jacuzzi room and it was all wonderful. Breakfast was awesome.
August 26, 2013
Rated 5.0 out of 5.0 by Beachgirl89 Very Comfortable!
The entire Staff was very courteous and friendly. After a hard day's work, very relaxing place to unwind.
August 24, 2013
Rated 5.0 out of 5.0 by houstonguy2010 A Perfect Stay
This stay at the Holiday Inn Express in Ashland KY was perfect. A quick and friendly checkin and a clean suite. And breakfast was great. If you like good old fashioned country food then try JJ Family Restaurant for dinner. It was great. We will be back during our next trip through Ashland.
August 21, 2013
Rated 5.0 out of 5.0 by JackJJ Very nice place to stay
Nice rooms, nice hot tub, nice pool. Great breakfast. Very nice staff. Reasonable prices.
August 20, 2013
Rated 4.0 out of 5.0 by Stacey10 Business travel - nice surprise!
Clean, comfortable stay - great staff! Would recommend staying here if in the area!
August 19, 2013
Rated 5.0 out of 5.0 by alb297 Nice hotel
Large parking lot, very easy to find a spot. Everyone at the front desk was very friendly. The room was clean and comfortable. Breakfast was wonderful. My only complaint was that housekeeping shoved everything I had on the bathroom counter into a pile on the side of the counter instead of leaving my things alone.
August 16, 2013
Rated 5.0 out of 5.0 by houstonguy2010 A Very Good Stay
We spent one night at this property. The room was clean and comfortable and the free breakfast was very good. The hotel was quiet and peaceful. I would stay here again if in the area.
August 15, 2013
Rated 5.0 out of 5.0 by Clarissa55 A Pleasant Surprise!
This property exceeded our expectations. The rooms smelled fresh and were pleasantly appointed. The bed was comfortable and the pillows were labeled by firmness. The bathroom is roomy, and well laid out. The built in shelves are decorable and functional. The water pressure was good and the shower jets were an unexpected touch, The family enjoyed the pool and the hot tub. The breakfas spread was impressive and cinnamon buns were outstanding.
August 15, 2013
Rated 5.0 out of 5.0 by Larry1948 Great room, bed and all!
The facility was very clean, organized, staff was friendly and experience was great.
August 15, 2013
Rated 2.0 out of 5.0 by Chi2000 nasty smell to room
It was my first time in Ashland KY, I checked in on Friday, requested a non smoking room then the teller said it's a non smoking hotel. so the room they gave me on the 3rd floor had this nasty musty smoking smell. and the carpet was dirty! OMG It was HORRIBLE!
August 9, 2013
Rated 5.0 out of 5.0 by Cyp555 Comfortable room and bed with friendly staff
Friendly staff, comfortable room and good complimentary breakfast
August 9, 2013
Rated 2.0 out of 5.0 by teachercop just okay
This was our third trip to Ashland's HIE.The first year our room smelled musty but was clean and comfortable. Last year was fine. This year was a mixed review. We were upgraded to a king suite for no reason,so it was nice to have the extra room. Unfortunately the window looked directly into the carport canopy, the screen was missing (2nd floor window) and it smelled a bit like cigarette smoke. Even though I had forgotten to book a second room, Emilie worked and worked to get me a room at a price that was comparable to my first one. She was patient and willing to jump some hoops to keep me satisfied. Emilie is a true asset to her staff! This seond room had a plug in air freshener because of a cigar smell. The rooms were clean, just smelly. The location off the interstate and in relation to several fast food restaurants is handy. I paid the same price for this hotel as I did for a full Holiday Inn in Cincinnati where it was a bit more spacious with more amenities. This HIE certainly does work if you're just passing through, but I wouldn't recommend it to people who are in Ashland for several days.
August 8, 2013
Rated 2.0 out of 5.0 by Carol5 Room 133
We arrived on Friday afternoon and the housekeeping supervisor had not checked the room and did so just as we got in and tried to settle. The room looked okay, but the top shelf in the bathroom had at least one half inch of dust on it. I put a hand towel on it so I could use it. We noticed the carpet felt a little wet at the bathroom door and later that evening I started smelling a odor that smelled like sewage. We made it through the nigh and I complained about it the next morning. The short is we were asked if we wanted to a third floor room(only one left). There were little league teams and parents staying there during a tournament and we wanted to stay on the ground floor. So we stayed for the one more night and the odor got worse. I was told by the maintenance man and a housekeeping employee that that particular room had had trouble with the bathroom plumbing for a few weeks and they had been trying to repair it. Well, why not just close the room and not rent it until the problem is fixed? When staying in motels I wear clean white socks in the room each day/night when there and while in this HIE my socks were so bad that I threw them in the trash instead of putting them in the dirty laundry. So, beware of room 133 in this particular HIE. The maintenance man did bring a fan in on Saturday and we left it running for the afternoon and part of the night. With the fan running it was hard to rest.
August 3, 2013
Rated 5.0 out of 5.0 by Phil3554 Coming Home
This hotel has a staff that really cares about your needs. It feels like coming home every time I walk through the door, they know what room I want, they know what cookies I like.....this staff is the BEST. Tyler on evening shift is a great guy that takes his job seriously and has such a great upbeat attitude every time I'm their. The manager is amazing, she will go above and beyond to make your stay the best.....just ask for Lacy and she will take care of you! I wouldn't stay anywhere else anytime I'm coming to Ashland!
July 29, 2013
Rated 5.0 out of 5.0 by Larry101 Great Service
This was our fourth stay at this Inn and as always everything was great.
July 26, 2013
Rated 5.0 out of 5.0 by Addawn Comfortable
My family and I greatly enjoyed our stay at the Holiday Inn Express in Ashland. The room was clean and very comfortable and the staff (particularly Michael at the front desk) were friendly and very helpful. We will make the HIE our place to stay anytime we are in Ashland.
July 8, 2013
Rated 4.0 out of 5.0 by WearyTraveler43 A really nice value!
Stayed one night recently. The staff was really friendly and competent, including looking up my Priority number. The room was really large, well appointed, clean and comfortable. Was actually surprised by the size when I first entered! Was a little dissappointed by the breakfast selections (but I'm hard to please, want fresh, wholesome not gravy and bisquits). They did have packaged yogurt and banana's, so I did just fine. And their were lots of options, just not my preferences. Fitness center treadmills were in poor shape, but again, hard to expect more at this price point. Really a nice value for certain.
Overall...I mentioned to several folks how impressed I was. Well done HI!
June 11, 2013
Rated 2.0 out of 5.0 by cedsks DO not stay at this hotel!!!!!!
I was very disappointed with my say there. The rooms were very small, not very clean, no parking, if I wanted to pay way too much, like I did for the hotel, I would have been better off at a ghetto inn... And that does not say much at all.... The internet was non existent, the accommodations were just poor for a holiday inn... Take a bit longer of a drive and go to Huntington WV and stay at the super nice holiday inn for the money.... When I arrived at the Huntington location, now that is a holiday inn....
May 28, 2013
Rated 5.0 out of 5.0 by ckbj Great Stay.
This hotel is the best. Everything here is wonderful. The staff is so friendly, helpful and kind. The rooms are extremely clean. The pool and exercise room were well kept. The breakfast was exceptionally wonderful. The eating area was clean and the breakfast staff was so helpful keeping the food choices full and helping you with the pancakes and cleaning up as people left the area. It is in a quiet area farther back from the main road. The treat bag for Priority Club members was a Godsend. We were so tired from traveling all day and that treat got us through till dinner. Nice desk area for computer use. Plenty of lighting in the room. Bathroom was spotless.j
May 23, 2013