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Rated 4.6 out of 5 by 73 reviewers.
Rated 5.0 out of 5.0 by Excellent service Very friendly the customer service was great and we have been there before because of family visits. January 4, 2014
Rated 5.0 out of 5.0 by Great Breakfast and comfortable beds Loved the fireplace and the overall atmosphere. The breakfast was exceptional and Charlotte did very well keeping it stocked and looking great! We have family in the area and we will look forward to returning to the Holiday Inn on our next visit. January 2, 2014
Rated 5.0 out of 5.0 by Nicest staff The staff at this hotel was so helpful and nice. I really enjoyed the experience. Would definitely stay here again in the future. December 28, 2013
Rated 5.0 out of 5.0 by Friendly and professional staff I've stayed at this particular property more than a dozen times. I've also regularly used the conference room. I've yet to have a bad experience. The entire staff are friendly, competent and professional. I will continue to stay here over and over. December 23, 2013
Rated 5.0 out of 5.0 by Contractor Stayover Good Hotel for staying at while working at Refinery. Good contractor parking. Close to restaurants. We have stayed here for over two weeks combined in 2013. Good clean place. Not in a romantic setting or anything, but be are there to crash after work. We'll kept and clean. No bugs..... December 16, 2013
Rated 5.0 out of 5.0 by I love this place I love this place!!! Not because it's a iHG property, not because of its location, not because of the beds, not because of its breakfast, all because of the AWESOME staff!!! Don't get me wrong all the other items I've listed are great as well. This is a hotel that my coworkers and I visit a lot. Great people down there. Thnks for the unicorn!!!! December 14, 2013
Rated 5.0 out of 5.0 by AWESOME JOB!!!! My Fiance and I stayed at this hotel over the Thanksgiving weekend. The staff was so friendly and always greeted us when we would pass by. We were also very pleased with house keeping as well as the ladies who worked to prepare the breakfast. Everyone was so sweet! December 6, 2013
Rated 5.0 out of 5.0 by Great stay Excellent check n and out. Wonderful lady in breakfast area. Only negative I can think of was if someone wanted to sleep in, the maid started sweeping the halls and adjacent room very early . December 4, 2013
Rated 5.0 out of 5.0 by Thanksgiving Tradition When we visit the Ashland area during Thanksgiving, we always stay at this Holiday Inn. The rooms are clean and the staff is very nice and helpful. The hotel is quiet at night and comfortable. Our kids love the pool and hot tub. The free breakfast is not bad for a free hotel breakfast. December 4, 2013
Rated 5.0 out of 5.0 by Great staff eee This Hotel is the best in Ashland, eve though its hard to get to from highway I will give it a superior rating, Breakfast was Excellent! I will definitely be back!!! Thanks December 3, 2013
Rated 5.0 out of 5.0 by Consistently GREAT! I stay regularly at this HIE and I find it to be consistently a great place to stay while "one the road". The hotel is very clean with a comfortable bed. You just can't beat their staff....they provide GREAT customer service. Thank you so very much! December 2, 2013
Rated 5.0 out of 5.0 by Excellent Stay We stopped late and were very happy a room was available. Although it was a bit pricey, it really was a nice room. The bed was wonderful and the amenities were great, even if we didn't use them. Breakfast was a real treat. It was nice to have sausage, eggs, and biscuits and gravy. The lady who worked in the breakfast room was so nice, and we felt very welcomed. She kept everything completely stocked. We usually stay at Hampton Inns and now I think we'll stay at Holiday Inn Express. I only downgraded the cleanliness because the office chair in our room really needed a good cleaning. I have noticed this in other hotels so this is an area I think hotels in general could do a better job with. Other than that, a near perfect experience. November 27, 2013
Rated 5.0 out of 5.0 by Awesome Hotel I travel for work and always enjoy the opportunity to be at this Holiday Inn. The staff is always friendly, the work space is tremendous, and the coffee is always fresh. I could not imagine a better hotel experience. November 25, 2013
Rated 5.0 out of 5.0 by Great staff and a home like atmospere Myself and two others were the first to stay at this motel when it opened and we have stayed many times since, the owners an all the staff have always treated us very well going over an beyond to help us with anything we ever needed. I would recomend this motel to anyone who wants a good place to stay an wants to be treated like a person not just another dollar walking through the door. Thanks for your kind service.... BuckWild13 November 13, 2013
Rated 5.0 out of 5.0 by Always a friendly and professional team World class experience each time I'm there. Reservations are a breeze since Becca is so friendly and efficient November 11, 2013
Rated 5.0 out of 5.0 by Great Service Fitness center should be made better than what it is now. October 27, 2013
Rated 1.0 out of 5.0 by Disappointed We stayed here because it was close to a wedding that was located in Ashland. We were told we could check in early....normal check in was 3pm, we were there at 1pm. After checking several times with the front desk we finally got out room at 315pm! We had to be at the wedding at 4pm. After driving 4.5hours we all were totally frustrated with our service! Front desk people were rude and rolling their eyes at the customers that showed up. October 23, 2013
Rated 5.0 out of 5.0 by Highly recommend! My sister and I brought our kids down from Springfield,ohio to see our family in Ironton. We had a wonderful stay at this hotel. I called and ask for extra towels and within 10 minutes they were delivered. Very clean and nice. The "heated" pool was too cool for me. I didn't mind though because the hot tub was wonderful! Will stay again for sure! Thank you, Kelli Newman October 21, 2013
Rated 5.0 out of 5.0 by Very Friendly Excellent facility, furniture a little dated & mattress made noise but that is the only drawback to the room. Good location, excellent, friendly and helpful staff; recommended a great restaurant for dinner. October 15, 2013
Rated 5.0 out of 5.0 by Great Place To Stay We have stayed here several times already and everytime we are not disappointed. Everyone is so friendly and helpful. It is very relaxig and nice to know that we have a definite place to stay that we enjoy every time we pass through. October 3, 2013
Rated 5.0 out of 5.0 by awesome I work out of town alot and the company i work for preferrs us to stay at holiday inn express hotels. We probably stay 150 days a year at these hotels and this one by far has the friendliest and most helpfull staff. The rooms are average holiday inn quality, but we continue to stay here for the service. October 2, 2013
Rated 5.0 out of 5.0 by Comfortable bed, friendly staff We had a nice experience at the hotel. The staff were very friendly. The only thing I would comment on, is that the breakfast food was not hot, eggs, gravy, biscuits, ....which is probably hard to keep hot under a lamp...but maybe a microwave to heat up would be nice, or a better way to keep the hot foods hot. Just a thought..... September 25, 2013
Rated 4.0 out of 5.0 by quiet stay I stayed on the thrid floor and I honestly did not hear a sound all night. The staff was very courteous. No problems with check-in or check-out. Nice, clean hotel with the usual Holiday Inn Express amenities....not sure how to explain why this HIE is so much pricier than other HIE in the vacinity September 18, 2013
Rated 1.0 out of 5.0 by WORST HOLIDAY INN EXPERIENCE I AM A PLATINUM MEMBOR OF THEIR REWARDS PROGRAM AND THIS IS THE WORST NIGHT STAY I HAVE EVER HAD AT A HOLIDAY INN. AFTER WORKING ALL DAY I ARRIVED LATE TO CHECK IN. FINALLY LAYED DOWN AND THE FIRE ALARM STARTED GOING OFF. I EVACUATED MY ROOM ALONG WITH ALL OTHER PERSONNEL IN THE HOTEL. COME TO FIND OUT IT WAS JUST A BAD SENSOR ON THE DETECTOR. THANK GOODNESS. HOWEVER, THE ALARM KEPT GOING OFF ANOTHER COUPLE OF TIMES THROUGH OUT THE NIGHT. I'M SURE THESE THINGS HAPPEN, HOWEVER I RECEIVED NO APOLOGY OR EXPLANATION FOR THE SITUATION. I AM NOT USED TO BEING TREATED THIS WAY AS A CUSTOMER. September 3, 2013
Rated 5.0 out of 5.0 by Excellent Staff Comfortable rooms, the breakfast bar is of quality food and is well maintained. Staff is the greatest asset. Shower has good pressure and never ran low on hot water. Nice pool. September 2, 2013
Rated 5.0 out of 5.0 by Great Stay Was on a business trip, very tired upgraded to a jacuzzi room and it was all wonderful. Breakfast was awesome. August 26, 2013
Rated 5.0 out of 5.0 by Very Comfortable! The entire Staff was very courteous and friendly. After a hard day's work, very relaxing place to unwind. August 24, 2013
Rated 5.0 out of 5.0 by A Perfect Stay This stay at the Holiday Inn Express in Ashland KY was perfect. A quick and friendly checkin and a clean suite. And breakfast was great. If you like good old fashioned country food then try JJ Family Restaurant for dinner. It was great. We will be back during our next trip through Ashland. August 21, 2013
Rated 5.0 out of 5.0 by Very nice place to stay Nice rooms, nice hot tub, nice pool. Great breakfast. Very nice staff. Reasonable prices. August 20, 2013
Rated 4.0 out of 5.0 by Business travel - nice surprise! Clean, comfortable stay - great staff! Would recommend staying here if in the area! August 19, 2013
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