Rated 4.5 out of 5 by 229
Rated 5.0 out of 5.0 by Hedgehog South Ashland Business Trip
Everything was super. All of the employees were outstanding. I filled one of these out earlier for the first week we stayed there and all of that still stands. Breakfast was always perfect, the front desk was able to accommodate the additional days we needed to stay and the cleaning staff was very friendly and did an outstanding job. I would be happy to have employees like you have there and it seems like they really enjoy working there. I do have one thing I was a little disappointed about in our stay. We ended up staying for a month. I asked if there was a discount rate for staying that long. I did get a discounted rate for the last week. When I asked about a discounted rate for the other days of our stay, the gal at the front desk had to ask the mgr on duty. I was denied any additional discount. Also disappointing was the fact that the manager didn't come talk to me or seem to even negotiate or try to work something out with me. I would have expected a little more effort to help someone out that had stayed there that long. Everything else was outstanding.
July 28, 2015
Rated 5.0 out of 5.0 by Marchgirl Traveler Updated hotel great place to stay
We recently stayed at Holiday Inn Express for a family trip. I had stayed during the renovation and was very happy they had completed it. The room was very comfortable and far enough away from the highway to block the noise. Breakfast was good, plenty of choices. The staff were very helpful. I don't remember any names, but all were great!
July 27, 2015
Rated 1.0 out of 5.0 by slurpie7 great hotel, clean, quiet, great staff
I got to the hotel late and the staff gave me a great rate. I could have slept in because the bed was so comfortable, but had to get up and going. Great overall experience after a long hard day on the road.
July 24, 2015
Rated 5.0 out of 5.0 by John537 Great Stay
Great Stay for one night. No reservation but hotel staff was very helpful.
July 20, 2015
Rated 2.0 out of 5.0 by MilitaryVisit Holiday Inn Exception
This is the worst Holiday Inn location I have had the misfortune to stay at. The room was an "upgrade" to a half finished or dis repaired room. It smelled like mold and was next to the side exit. The "smokers" used this exit to run in and out most of the night and since the door had large gaps around it, I got to hear all of this. The shower head was held in place by zip ties which meant it was aimed or hanging directly at the wall and came out in a trickle. It was hard to get hot water and even harder to get any water pressure. I would not recommend this property to anyone.
July 18, 2015
Rated 5.0 out of 5.0 by SpringfieldSherry Excellent.
Excellent. No complaints. Clean, comfortable, quiet, all in-room amenities worked great.
July 5, 2015
Rated 5.0 out of 5.0 by Nannyof6 Clean, Comfortable, and Affordable
We have stayed at this hotel many times and have never had a complaint. The new renovations are very nice. As always, the staff was very attentive and accommodating, the rooms were clean as well as the entire property, and the beds are very comfortable! I would recommend this hotel to anyone without any hesitation! We will go back for sure!
July 1, 2015
Rated 4.0 out of 5.0 by hiking the smokies hiker
unfortunately I do not remember the name of the woman who checked us in, but she was the best. Great customer service. Loved the room and the great shower.
June 30, 2015