Rated 4.7 out of 5 by 363
Rated 3.0 out of 5.0 by Breado HCMI seminar attendee
Upon arrival at 4:30pm our room wasn't ready. We had just driven 7 hours and would have liked to freshen up and grab something to eat before our seminar started at 5:00pm. We were told it would be 25 minutes before our room was ready. Needless to say, we were disappointed.
The staff rushed, the lady on duty was very apologetic, and we were able to get into our room at 5:45, grab a quick burger at the Wendy's drive through, and make it to the seminary by 5:00, but we were certainly not feeling calm.
In speaking with the manager the following day, we received a small token for our inconvenience, but didn't feel the situation was handled in a way that left us feeling like we were well cared for, and made us wonder if we should look into surrounding accomodations for our future stays in Ashland.
June 19, 2016
Rated 5.0 out of 5.0 by @*@*@*@**@@**@@** Great Stay.
Was able to relax and enjoy myself. Enjoyed the friendly staff. Only one problem was that there were no pool towels out on Sunday morning. Had to use our towels from room. Every other morning, there were at least 4 pool towels on each table and others were placed on some of the chairs.
June 15, 2016
Rated 5.0 out of 5.0 by SiteCR2 Ashland Ohio HI Express
Very friendly and helpful staff. Excellent job on working with you and getting what I might need.
Internet was a bit slow especially evening hours.
Weights in the Fitness room were very light weight and not great for a good workout. Max amount was 25lbs.
Breakfast was your normal variety of continental style. OK
Lady working the breakfast area, great attitude and very helpful.
June 15, 2016
Rated 5.0 out of 5.0 by Visitor065 Clean facility and friendly staff
The staff was fantastic. They were very professional and courteous. The grounds inside and out were clean.
June 8, 2016
Rated 5.0 out of 5.0 by mruble22 Excellent stay and staff
All staff were extremely polite, attentive to my needs, even allowing me to have a room an hour early to accommodate the need to get to a wedding. Everything was clean, the desk staff, housekeeping, and dining area staff were friendly and helpful. It was a very nice stay, and would use this hotel again.
June 4, 2016
Rated 5.0 out of 5.0 by Always on the Go 24-7 Great staff and hotel
Wonderful staff that was friendly and helpful. Comfy rooms and very clean. Nice breakfast in the morning. Nice sitting areas in the lobby.
June 4, 2016
Rated 5.0 out of 5.0 by Tom-n-Linda Very convenient
We found the HIE in Ashland to be very convenient to the interstate, and quite a nice place to stay. We plan to use this one in the future.
May 30, 2016
Rated 5.0 out of 5.0 by Matthew54 Always consistant
I have never had a bad experience at any of the HIE hotels that I have stayed at. Always clean and comfortable room with a pleasant staff.
May 19, 2016