Rated 4.5 out of 5 by 79
Rated 5.0 out of 5.0 by Sms1426 Great Service
Johnny does a great job ensuring that guests are happy!
The hotel does need updated workout equipment.
July 27, 2014
Rated 3.0 out of 5.0 by HolidayInnDepress More important things to do?
I was not welcomed to the hotel, let alone as a gold level IHG member. Even though the name "priority club" has gone away, the arriving guest, coming in to check in should still have the priority of those at the front desk. They shouldn't be more concerned about shuffling papers... they should focus on a guest arriving. Seemed like I should have chosen to stay elsewhere--even though my reservation was already set up through IHG and they had to do little to no work to say good evening, and welcome me to the property.
The lobby area/breakfast area really needs to be rethought. The layout is more appropriate to a 1980's era property than a current HIE. It would be nice to have a bit quieter, more pleasant breakfast area that has any option other than having to listen to a blaring television. I ended up taking things back to my room so that I could have a peaceful breakfast.
July 26, 2014
Rated 5.0 out of 5.0 by txrose1978 Great Service
I stopped here for the night on a long trip home to Texas and I was great very warmly by the lady working the front desk. She explained to me that she was new and that she was trying to make sure that she did everything right. There wasn't a room with two beds for me and my family but she made sure she was able to get me in a room that would hold my family. While I was finishing up my paperwork another customer had come up and let the front desk know that the vending machine was not working and would just give her change back. The gentleman behind the counter told her he would be right with her to help fix the problem. By the time I had gone back out to my car and helped my husband carry things in the gentleman had given the lady a snack since the machine was not work.
July 23, 2014
Rated 5.0 out of 5.0 by Scrappy0423 Excellent customer service
My mother and I stay each year at this hotel for our church conference. The customer service can not be beat!!
July 22, 2014
Rated 5.0 out of 5.0 by Dom Per Definitely Comfortable
My recommendation of Holiday Inn Express in Ashland comes from their courteous service, clean and pleasant rooms, and great breakfast. Their staff was always polite, and made sure the stay experience encouraged me to come back!
July 17, 2014
Rated 5.0 out of 5.0 by Philadelphia customer Good experience
Staff was friendly and attended to our needs. Room was comfortable.
July 16, 2014
Rated 5.0 out of 5.0 by wintercat Comfortable bed and great service
Very nice hotel. Staff was very friendly. Hotel was extremely clean and comfortable. The breakfast was good.
July 16, 2014
Rated 5.0 out of 5.0 by sammy1965 Great Time
Had a great time and relaxing stay. Breakfast was always hot and they had a good selection.
July 9, 2014