Rated 4.5 out of 5 by 88
Rated 5.0 out of 5.0 by cbqjville Good base for Asheville visit
Our stay here was very good, provided us with good access to the major tourist attractions in the area.
July 30, 2014
Rated 5.0 out of 5.0 by Sms1426 Great Service
Johnny does a great job ensuring that guests are happy!
The hotel does need updated workout equipment.
July 27, 2014
Rated 3.0 out of 5.0 by DoctorTraveler More important things to do?
I was not welcomed to the hotel, let alone as a gold level IHG member. Even though the name "priority club" has gone away, the arriving guest, coming in to check in should still have the priority of those at the front desk. They shouldn't be more concerned about shuffling papers... they should focus on a guest arriving. Seemed like I should have chosen to stay elsewhere--even though my reservation was already set up through IHG and they had to do little to no work to say good evening, and welcome me to the property.
The lobby area/breakfast area really needs to be rethought. The layout is more appropriate to a 1980's era property than a current HIE. It would be nice to have a bit quieter, more pleasant breakfast area that has any option other than having to listen to a blaring television. I ended up taking things back to my room so that I could have a peaceful breakfast.
July 26, 2014
Rated 5.0 out of 5.0 by txrose1978 Great Service
I stopped here for the night on a long trip home to Texas and I was great very warmly by the lady working the front desk. She explained to me that she was new and that she was trying to make sure that she did everything right. There wasn't a room with two beds for me and my family but she made sure she was able to get me in a room that would hold my family. While I was finishing up my paperwork another customer had come up and let the front desk know that the vending machine was not working and would just give her change back. The gentleman behind the counter told her he would be right with her to help fix the problem. By the time I had gone back out to my car and helped my husband carry things in the gentleman had given the lady a snack since the machine was not work.
July 23, 2014
Rated 5.0 out of 5.0 by Scrappy0423 Excellent customer service
My mother and I stay each year at this hotel for our church conference. The customer service can not be beat!!
July 22, 2014
Rated 5.0 out of 5.0 by Dom Per Definitely Comfortable
My recommendation of Holiday Inn Express in Ashland comes from their courteous service, clean and pleasant rooms, and great breakfast. Their staff was always polite, and made sure the stay experience encouraged me to come back!
July 17, 2014
Rated 5.0 out of 5.0 by Philadelphia customer Good experience
Staff was friendly and attended to our needs. Room was comfortable.
July 16, 2014
Rated 5.0 out of 5.0 by wintercat Comfortable bed and great service
Very nice hotel. Staff was very friendly. Hotel was extremely clean and comfortable. The breakfast was good.
July 16, 2014
Rated 5.0 out of 5.0 by sammy1965 Great Time
Had a great time and relaxing stay. Breakfast was always hot and they had a good selection.
July 9, 2014
Rated 5.0 out of 5.0 by CincyLG Great stay, accomodating associates
We stayed over the 4th of July weekend. The rooms were clean and comfortable. We had 2 rooms and the front desk made sure they were connecting rooms. Another family member decided to come late in the day on Saturday and the front desk was able to get them a room on our floor!
Breakfast was good. The food was hot and the attendants made sure everything was clean and filled. There were a lot of guests staying and they never ran out of anything.
My only small complaint was that there was no fan in the bathroom. The bathroom was very steamy after a shower and when you opened the door, it made the whole room humid. Again, it is just a small complaint.
I would recommend this hotel and plan on staying there again next year.
July 9, 2014
Rated 5.0 out of 5.0 by bcurr2328 Great Staff and Comfortable Rooms
We had to stay here unscheduled on a trip where we were experiencing car trouble. The staff was very friendly and the room and hotel overall were wonderful. Wireless internet worked very well and the beds were very comfortable. Bathroom was also neat and up to date. Highly recommended!
July 7, 2014
Rated 5.0 out of 5.0 by Fastpitch Dad Softball Dad
Great place to stay. Newer hotel. Room was top notch. Service was excellent. Location was 1/2 mile off 71 and pretty quiet. Will stay here again if in the area. Great place to stay for a tournament in a nice area.
July 4, 2014
Rated 5.0 out of 5.0 by Andy c45 Clean tidy and quiet
Often use this hotel . Best one around for business. Helpfull staff great cleanliness nice and quiet for sleep qualit. Only down side no bar. U need a car for evening meals
June 28, 2014
Rated 2.0 out of 5.0 by Midq Not normal holiday inn express experience
Wide awake till 1am. Since poor noise barriers. If you stay ask for top floor. No frig or microwave in room. First time I had an holiday express room without that.
June 24, 2014
Rated 5.0 out of 5.0 by Mom of College Student Clean and excellant breakfast
This place is very clean and the staff were friendly. The breakfast is wonderful. They offer just about anything you would want for breakfast.
June 24, 2014
Rated 4.0 out of 5.0 by rawest69 Staff
I just want to thank the staff for their great service and response to my needs. I want to thank Johnny, Jennifer, John, Rachel, Andy and Jen. A great staff. Thank you. The staff is young, responsive and very professional. I just wanted to say thank you for them.
June 23, 2014
Rated 5.0 out of 5.0 by LCO sister Nice room great service
The room was very nice and the staff was excellent. The room needed better lighting to read. The bathroom tub was slick and had no grab bar inside the tub.to use when showering.
June 19, 2014
Rated 5.0 out of 5.0 by JJCat Comfortable, clean accommodations, and friendly staff
My family and I recently stayed at the Holiday Inn Express and I admit that it exceeded my expectations. The staff was very accommodating to my request and ensure that our needs were met. The rooms were comfortable and clean, the kids enjoyed the pool and the added bonus of breakfast was appreciated.
June 18, 2014
Rated 5.0 out of 5.0 by Jeff2015 Great Hotel
An absolutely wonderful hotel and the staff at check in was great. They have the best hours for their pool and fitness room (530am to 11pm). The rooms are very comfortable and have lots of room. WIFI was easy to use and reliable.
June 12, 2014
Rated 5.0 out of 5.0 by Blurrider nice stay
upon arriving for check in we were greeted immediately and given our check in and room key. The rest of our stay was as good or better. Clean and quiet room, nice work out room and great breakfast, with friendly and
helpful staff. What more can be said.
Thank you for making our visit a nice one.
June 12, 2014
Rated 4.0 out of 5.0 by martinlc Room was good.
I was delighted to find that the hotel was close enough to the highway to find but not have to endure the traffic noise.There was a good selection of dining choices and even shopping available. The only negative for me on the stay was that there was a 24hour McDonalds outside my window and across a parking lot.
June 10, 2014
Rated 4.0 out of 5.0 by Jeff31 Nice hotel
Good clean, inexpensive hotel. Good location and amenities
May 21, 2014
Rated 5.0 out of 5.0 by BEBP Best Holiday Inn yet
The Ashland Holiday Inn Express is, hands down, the best IHG facility we have ever stayed at. All the basics were in place as expected, but the staff and service here were second to none. There were noticeably more staff on the premises at any given time compared to all hotels and brands we have frequented in the last few years, and they made our stay significantly more comfortable and enjoyable. We had four rooms for two nights, with a total of 10 people in our party, plus a meeting room hosting additional guests for one evening. We were all quite pleased. Hats off to the Ashland management and staff.
May 6, 2014
Rated 5.0 out of 5.0 by Joseph12345 Great check in expierence
Rachel was one of the best receptionist I have encountered in all my stays at Holiday Inn when she checked me in and checked me out. If you had an employee of the month she should be the one.
April 24, 2014
Rated 5.0 out of 5.0 by yankee traveler short stay
The staff was friendly and the room was clean and comfortable
April 9, 2014
Rated 5.0 out of 5.0 by buckeye mike great experience in Ashland, O-H-I-O
After a long day of travelling, it was refreshing to be greeted by the friendly staff, that was all smiles and positive energy. When I went into my room, and found microwave popcorn, water, and coke in the refrigerator, it put a smile on my face. The next day, pancakes, sausage, and sausage gravy was a great way to start the day all over again. One of the best Holiday Inns I have stayed at, and I have stayed at a lot.
April 9, 2014
Rated 5.0 out of 5.0 by hutchind Great Property
Often hotel properties are located near a highway and if your room is on the highway side your sleep suffers. With this property being about 1/2 to 3/4 miles from I-71 that wasn't an issue. This was a newer and very clean facility with a very professional and friendly staff.
April 7, 2014
Rated 5.0 out of 5.0 by Heather44805 AMAZING STAY
My husband and I stayed for one night in one of the featured suites with a jetted tub. The room was very big we had a full size sleeper couch and a desk. The king size bed was the most comfortable bed I have ever slept on in my life . The breakfast was very devious there were so many choices to choose from they had fresh baked hot cinnamon rolls , eggs, ham, sausage gravy and bisquits fresh fruit and the list goes on . I'd stay here again and again. Plus it's close to several restaurants and the local walmart is right down the road ( my husband walked to walmart it's that close) The staff was super friendly and made sure you had everything you needed. Room was very clean
March 26, 2014
Rated 5.0 out of 5.0 by Seasonal65 Great place--great stay
Really enjoyed our stay at this very nice and clean Holiday Inn Express. Will certainly stay here again in the future--rooms were neat and clean and the breakfast bar was excellent.
January 28, 2014
Rated 5.0 out of 5.0 by Elijah85 Great experince!!
I love coming to this Holiday Inn. Great service and clean rooms.
November 30, 2013