Rated 4.2 out of 5 by 79
Rated 5.0 out of 5.0 by driver717 very clean
room was very clean, bed extremely comfortable, just a little noisy at night. I'm not sure what was going on , it wasn't bad enough to complain. good service all breakfast needed to be excellent would be more fruit, otherwise would definitely stop here again.
February 28, 2014
Rated 3.0 out of 5.0 by 121Bubba Not bad
I reserved a jacuzzi suite for a romantic getaway for me & my fiancé. Staff was super friendly and always spoke as we walked past. The room was very spacious and the bed was very plush. The jacuzzi was perfect. The only issues we encountered were that housekeeping did not vacuum, dump our trash, and did not provide us with any replacement washcloths or towels during our stay. After a call to the front desk, a housekeeper quickly arrived with washcloths and towels. I found these issues to be minor, but my fiancé was very bothered by it. Express breakfast was good though!!
February 26, 2014
Rated 5.0 out of 5.0 by Cosmo Check In Check Out
I was very impressed with my person who checked me in and again I saw her as I left. I'm sorry I didn't get her name but she remembered mine, as she would reference me as Mr. Kramer. I appreciated that as it showed that she did appreciate me being there.
February 8, 2014
Rated 4.0 out of 5.0 by Marshlaine Comfortable, affordable and accessible
I enjoyed my stay at Holiday Inn Express Ashland. My room was comfortable, especially the bed. Internet access was simple and strong. Breakfast was surprisingly bountiful, although I wish bacon had been available.
Check in/out was quick and efficient. All staff I encountered were friendly, informative and helpful.
My only disappointment was that my confirmed room (smoking) was changed 7 days later; I was moved to a suite In another area of the hotel. Hours before my arrival time, I received a call that my room had been changed to a king room closer to an exit.
February 4, 2014
Rated 5.0 out of 5.0 Going the Extra Mile
Everything was immaculate!! W e were especially grateful to the lady at the desk whose name was Portscia, I believe. She was so helpful with directions to St. Anne's Church and finding a Holiday Inn in Brunswick, Georgia for the next night of our trip. She was so happy to help us that it made us feel so comfortable and welcome!!!
Our bed was the best as was the shower!
January 15, 2014
Rated 3.0 out of 5.0 by Sarah1944 Not the best
Positives: easy check in, close to the highway, adequate parking.
Negatives: left-over peanuts on the nightstand from the guest before, carpet needed vacuuming, toilet was the shortest one I have ever seen-it didn't even come up to my knee, and I'm not that tall, there was only one bedside lamp, granted, when I called the front desk to report it, I was offered another room-my choice not to take it but it was 10:00pm and we had been driving 14 hours so packing back up and moving did not appeal to us.
HIExpress is typically my hotel of choice, I don't think I'll choose this particular one next time since there are many in that area.
January 1, 2014
Rated 5.0 out of 5.0 by Kim19 Great service
while I was in the room the front desk called to make sure everything was ok and if I needed anything
December 23, 2013
Rated 4.0 out of 5.0 by jj1962 Good experience
Staff did a great job recognizing IHG reward members.
December 23, 2013