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Rated 4.6 out of 5 by 144 reviewers.
Rated 1.0 out of 5.0 by Among the less favorable within the chain This hotel is conveniently located by the highway in Ashland so it mostly attracts travelers driving through and have nothing to do with the town. It is distant to the downtown area and most eateries. There are a lot of homeless people around which I believe is due to a facility providing to them right across from the hotel. Some of them sleep in the backyard of the hotel. Also, there were people up all night long and making very loud noises due to being under the influence of drugs and/or alcohol, which is a common issue in this town. This did not bother me too much as I am a deep sleeper but it can be a major issue for most people. While the facility keeps up to the standards of the chain, the management and staff do not. They act like they are doing a favor to you and do not make you feel welcome. I stay at tens of Holiday Inn hotels across the nation every year as an IHG Rewards Platinum Member and know the standard practices much better than the staff who only work at one particular location. When I brought certain discrepancies to the front desk's attention, they disregarded, refused to comply and said "guess we do things differently in Ashland". They refuse to honor regular practices of the IHG chain even when asked, while other hotels will provide them without inquiry. Management is also not customer service oriented and does not care for customer satisfaction. Front desk said that they are instructed to direct all inquiries as they are not authorized to assist and handed me a card of the general manager, which is obviously a game since the manager entirely ignored my communication and did not even bother to send a courtesy reply. This instantly makes me feel like I dealt with a business in a third world country. I cancelled a portion of my reservation and stayed at an IHG hotel in Medford which is 15 miles north and it was a much better experience. Since this is an IHG hotel, it is above certain criteria and you will not be extremely disappointed in any case. However, if you have a choice, you're better off staying at another IHG hotel as this one is among the bad ones in the chain. November 14, 2014
Rated 5.0 out of 5.0 by clean and comfy stay bedroom was clean, linens were clean and smelt great / fresh November 13, 2014
Rated 5.0 out of 5.0 by Comfortable relaxed setting As always, we enjoyed the Hotel's amenities and staff. We always enjoy stopping in Ashland and spending the night with you. November 13, 2014
Rated 5.0 out of 5.0 by Great stop in Ashland Comfortable beds, decor and furniture like new, friendly helpful staff. Look forward to staying here again. Convenient location off interstate. November 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good service A much improved experience since our stay some years ago. Staff goes beyond the call of duty to be helpful. Rooms are clean though beginning to show some wear. Upgrades and renovations are apparently in the near future. Breakfast was a small issue. Limited fruit and cereal choices. Hot food items were pretty narrowly focused with only a limited healthy alternative. Good quality, however the limitations. November 11, 2014
Rated 5.0 out of 5.0 by Convenient, comfortable, reasonable We came up for a quick two night visit to the Shakespeare festival. We don't mind driving into town in the morning, parking our car, and roaming the town in between plays, so this hotel works just fine for us...and it makes for a quick get-away when we leave in the morning. The staff are very accommodating, and that is one of the reasons we chose this hotel over some of the other less pleasant ones in town. November 10, 2014
Rated 5.0 out of 5.0 by Friendly staff and decent location. The staff was friendly and accommodating. The front desk employee was kind enough to give us the scoop on many restaurants and attractions in the area. The price was reasonable compared to other hotels in the area and the rooms were clean and nicely updated. The location is decent if you're just looking for a quick overnight stay, as it's right along the interstate. It's a few miles from the downtown/restaurant/bar area, so we did take a taxi in the evening. November 10, 2014
Rated 5.0 out of 5.0 by clean and comfortable Enjoyed Ashland .Great place for families to stay when visiting students at the college. This survey is much too long. November 8, 2014
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