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  • 1 888 HOLIDAY
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Rated 4.6 out of 5 by 179 reviewers.
Rated 1.0 out of 5.0 by Poor Communication Reserved a guest suite 2 weeks out with a special request for pet accommodation. I prepaid for the room in full. Upon checking in i found that I had been changed to a basic room with no notification in advance or options given to me about making other arrangements for my pet. It took three trips to the front desk to get the financial issue rectified, I was forced to stay in the same basic room because of their "recently changed pet policy". I was then told I would be receiving a personal telephone call from the manager on Monday to address my concerns. It is now Wednesday evening and I don't believe I will ever be receiving that call. Loved my vacation, and am loyal to Holiday Inn Express, but there is a nice hotel next door. I will be allowing them to demonstrate a better version of customer service to me next time. My loyalty is up for grabs. Sorry Holiday Inn. :( February 25, 2015
Rated 5.0 out of 5.0 by Conveient with excellent service Always enjoy stopping here as I have for last 10 years February 25, 2015
Rated 5.0 out of 5.0 by Comfortable guest room The room was pleasant with sufficient room for both adults and our dog. We enjoyed our stay here and will definitely stay at this location again. February 17, 2015
Rated 5.0 out of 5.0 by Relaxed Good location except for I5 traffic noise. Although muted, rooms facing the highway do receive some noise from trucks. February 15, 2015
Rated 4.0 out of 5.0 by Good customer service I've found the Holiday Inn Express to be consistent wherever I go, and the service to be friendly. The breakfast food offerings are typical of most any hotel chain though, so the lack of differentiation is the only comment I have there. Canned gravy. processed eggs, and bland sausage. No opportunity for creative or non-processed tasting foods. I would recommend some sort effort to improve the quality of the food offered to distinguish your services from other hotel chains that use the exact same products in the exact same setting and the exact same experience. Otherwise it was okay, average but okay. February 12, 2015
Rated 4.0 out of 5.0 by Nice weekend away This hotel is clean and quiet. The staff are friendly and knowledgeable. The beds are comfortable, equipment works well and the breakfast selections are great. February 12, 2015
Rated 4.0 out of 5.0 by Quiet Times Quiet location and though small, the hotel was still very well-kept and clean though it did seem darker than some I've been in. I didn't utilize the pool or exercise facilities but I did appreicate the upgrade of my room even though I arrived late and I found it stocked and as clean and tidy as typical of Holiday Inn. The breakfast options were fine but the staff, perhaps 3-4, were hanging around in the breakfast area and it made me feel rushed or anxious even though they didn't make any comments to imply this, so I took my breakfast back to my room which was fine really. February 11, 2015
Rated 3.0 out of 5.0 by Great Bed Okay for an overnight stay! Breakfast needs to be redone at this location...microwaved hot breakfast doesn't make it! Pancake machine made excellent "cardboard" flap jacks...they were terrible!! Pillows were GREAT! Comfort of the bed was Excellent! February 10, 2015
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