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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 373 reviews
95%
Recommend This Property

Ratings Breakdown

373reviews

  • 5 Stars
    271
  • 4 Stars
    69
  • 3 Stars
    19
  • 2 Stars
    6
  • 1 Stars
    8

Overall Cleanliness and Breakfast

By

July 18, 2016

club

I wish we could have given comments on the survey. I would have preferred to make these comments there and not public.
I noticed throughout my stay how desperately the carpets in the hallways, and my room were needed to be shampooed. I mean there are spots, esp in doorways that are really soiled. I felt that I really needed to wear my slippers at all times in my room. The industry carpet in the room was uncomfortable to walk on AND it really needed to be cleaned.

Breakfast: I always appreciate the hot breakfast but I stayed 4 nights. No hash browns offered. ? AND I really like homemade oatmeal. Some places have a crock pot of oatmeal every morning. I like that you offer some great toppings but the instant stuff is not so good.

I bring my own berries/ fresh fruit to put on oatmeal, pancakes etc. I usually bring a little ham because there is always sausage patty/gravy and sometimes bacon but never ham.

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Nice last minute stop.

By

July 17, 2016

club

Nice Hotel. Thank You for allowing our pet and service dog in training. They need to make sure that guests know that a great brew pup is at the end of the street.
I just knew because I missed the driveway. A shuttle to town would be great, I don't think there was one.
Nice outside areas given the limited space.

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Great place for vacation

By

July 11, 2016

club

We enjoy meeting in Ashland and the Holiday Inn Express is a very convenient place to stay.

Posted byHotelStaff
July 18, 2016
Thank you for your comments. We're very pleased you find us to be a great place. And we look forward to seeing you again.
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Pleasant stay

By

July 07, 2016

club

Stayed here recently.
Good stuff:
Clean, close to freeway

Things that can be improved:
A convenience store inhouse for laundry supply, last minute forgotten items

Posted byHotelStaff
July 18, 2016
Thank you for your stay. We're so pleased you had a pleasant stay with us. A convenient store will be in our near future, until then we do have laundry supplies and forgotten items at the front desk. We look forward to seeing you again.
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Comfortable and quiet

By

July 05, 2016

club

Room was quiet and very clean. Once again pleased with the quality of Holiday Inn Express.

Posted byHotelStaff
July 07, 2016
Thank you for your comments. We're very pleased you had a comfortable and quiet stay with us. We'll keep up the good work and look forward to seeing you again.
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great location

By

June 30, 2016

club

great access to and from I-5; Caldera Brew Pub is walking distance

Posted byHotelStaff
July 07, 2016
Thank you for your comments. We're pleased to hear we are a great location for you. Please come back and see us.
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Great place to stay for Ashland weekend

By

June 29, 2016

platinumelite

This was a great hotel to choose for our weekend at Ashland exploring downtown and going to OSF for a show.

Posted byHotelStaff
July 07, 2016
Thank you for your comments. We're very pleased you had a great stay with us and look forward to seeing you again.
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Booked Solid

By

June 29, 2016

club

No where else to go. . Late arrival. . Sleepless in Ashland. . I'd give it a second chance.

Posted byHotelStaff
July 07, 2016
Thank you for your stay. And yes, Ashland is very busy this time of year due to the Shakespeare Festival. Not sure if you had any issues during your stay, as there were no comments. But we do look forward to seeing you again.
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Excellent Stay

By

June 25, 2016

club

Front desk clerk at check in handled another guest's problem in an efficient and fast manner. Pillows could be a little lower. Please allow fresh air from outside to be pumped into the room.

Posted byHotelStaff
June 30, 2016
Thank you for your comments. We're very pleased you had an excellent stay with us and we look forward to seeing you again.
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toiletries

By

June 22, 2016

club

The bottles that the shampoo, etc. are in are very difficult to use. The bottle opening appears to be too small, and the contents are very slow to come out. First time I had no interest in taking them home!

Posted byHotelStaff
June 30, 2016
Thank you for your comments. We're sorry to hear that you had difficulty with the bath amenities. We want to make sure that every part of your stay is comfortable and convenient. Your comments will be sent on to the corporate level to address this issue. Thank you for you stay with us and we look forward to seeing you again.
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Great staff, secure hotel, comfortable stay

By

June 21, 2016

I stay at this hotel every time I go to Ashland. The staff is excellent and responsive to my needs, the rooms are immaculate, and the beds are super comfy. The place offers good value for the price paid, and I plan to continue staying there.

Posted byHotelStaff
June 27, 2016
Thank you for your comments and your stay. We're very pleased you had a great stay and continue coming back. We look forward to seeing you again.
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good stay in ashland

By

June 19, 2016

club

third stay in ashland. consistent value over the years. nice staff and breakfast included.

Posted byHotelStaff
June 23, 2016
Thank you for your comments and continued stay with us. We're happy to provide you with good service and look forward to seeing you again.
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