Rated 4.6 out of 5 by 82
Rated 4.0 out of 5.0 by Don37387 Good stay overall
I stay at HIE a lot for businesses purposes. I am generally happy with the brand. I find the rooms to be clean and up-to-date and the staff is always friendly and helpful.
My only issues are with internet service and breakfast. The internet is often too slow and I cannot stream videos on my iPad. Sometimes outlets by the bed are hard to come by as well. Also, I do not like the biscuits, bacon and sausage. I find the biscuits to be very dry and crumbly. The sausage is thin and greasy and the bacon is too thin as well.
I don't want to major on these few issues though, as overall, I have always had good experiences with HIE and am treated well by the staff.
August 25, 2014
Rated 5.0 out of 5.0 by Punky B. Athens, Alabama Holiday Inn Express
We had a pleasurable stay at this hotel. Everything was very nice, including the staff, room and breakfast. Thank you.
August 23, 2014
Rated 5.0 out of 5.0 by K's Dad The right place
On my trip north I pulled into what I thought was a Holiday Inn in another city. The shared parking lot and confusing signs led me to a competitor who of course claimed to be the same quality at a considerable savings. Watch out! On the return south stayed at this facility and there is no comparison. The few dollars more are worth every penny. Will be more carefull in the future.
August 21, 2014
Rated 5.0 out of 5.0 by dpennie Great service, very clean and modern
Staff was courteous, knowledgable and accommodating. Room was clean, comfortable and quiet. Pool was perfect for the kids, hot tub was perfect for the adults. Breakfast was good, hot, and provided a wide array of choices. Wireless internet did not work in our room - when connected in the pool area, speed was very slow. Upon checkout, rates were more than what was agreed upon via pre-booking, however the staff acknowledged the error and corrected the cost. Overall this was a good hotel for our family.
August 19, 2014
Rated 5.0 out of 5.0 by tvatiny Great Service
great service The room was very clean, and the noise level was at a very low level.
August 18, 2014
Rated 2.0 out of 5.0 by HTW1 Disappointed
Entire facility needs major updating! Furniture in room and lobby area very dated.
August 17, 2014
Rated 5.0 out of 5.0 by Mamcheaf Great Hotel
We had a good stay the room was nice and comfortable. The staff was awesome. Would definitely recommend it. We usually travel with a pet and they are not pet friendly, so may not stay there again for that reason.
August 15, 2014
Rated 5.0 out of 5.0 by Quality Geek Like staying with family!
Multi-repetitive guest at the Athens H.I. Express. Not only is the property very clean and well-kept, close to restaurants, easy access to highways, etc. but from the first stay, I was warmly greeted and made to feel like a honored family member. Entire staff is extremely friendly, hospitable and caring of their guests. Always a smile, a "hey", some small-talk - welcome after a long day in a several months string of weekly travel.
I travel extensively for business. These folks are among the best I've stayed with worldwide. They absolutely live the true meaning of customer care - e.g. Several months ago I ended up with a case of the 24hour flu one day and had to stay in my room. Staff checked on me a couple times through the day to make sure I was OK and even brought me a couple bananas late in the afternoon when i felt well enough to try to eat something. That's going beyond the extra mile and why I will stay no other place when in the greater HSV area.
August 13, 2014