Rated 4.2 out of 5 by 114
Rated 5.0 out of 5.0 by Penny06 Clean and relaxing room
The room was the cleanest room I've stayed in a long time. I liked the decor and the room was very inviting. I've stayed in Holiday Inn Express many times and this was by far the best one yet.
September 17, 2014
Rated 4.0 out of 5.0 by dg1001 Good overall
Good staff and facility. Rooms are good. Outside noise occasionally leaks in, but really not a problem. If you've stayed at an HIE anywhere in the U.S., then you know all there is to know about breakfast.
September 17, 2014
Rated 5.0 out of 5.0 by Leemarin3 Best Stay in a While
I really enjoyed staying at this hotel. At first, i was skeptical to go back to Atlanta after my last experience. This area was very good and the hotel was incredible. The food and staff was one of the best combinations i have ever had at any hotel and i have stayed at over 100 in the past few years.
September 15, 2014
Rated 4.0 out of 5.0 by ybbA My stay
The room was clean and comfortable. although the room seemed "musty" smelling. The breakfast was adequate for an express hotel. My only negative comment was the front staff were not interested in me as I checked in. I had to ask for my extra reward points, as not greeted very cordially. When I called back to find out what the "id" was for the internet, as usually it is just the password needed that is given, the clerk rudely told me that it was that same as the password. She should have written it down as well, as she probably received many calls and was frustrated. When I checked out, I waited as the staff talked among themselves. I finally just layed my room keys down and left. They were not busy with a customer, just their needs of the day.. I was never asked how my stay was or how everything was when i re-entered the hotel (2 nite stay).. I stayed there as the price and location were great. I will most likely not return to this hotel. PS I have had wonderful experiences with other Holiday Inns.
September 14, 2014
Rated 5.0 out of 5.0 by joyfulmom Kindness of staff
We are always met with kindness and courtesy when we stay with this Holiday Inn Express. The staff is quick to respond to any requests and seems to genuinely care about the people who stay there.
September 13, 2014
Rated 1.0 out of 5.0 by Barkley07 The Worst Holiday Inn Experience We Have Ever Had
Our usual choice of hotels is a Holiday Inn Express, especially when we are on the road traveling. After a long drive from Michigan to move into an apartment in Atlanta for a job, my mom and I picked a Holiday Inn Express that was only about five minutes from my new apartment. The experience was horrible because the staff is horrible and not trained well at all.
I travel with my small, very well behaved dog as a service animal, I have a letter from my doctor and usually this is enough for any US airline and hotel. We stayed at the Holiday Inn Express in Richwood, Cincinatti, OH the night prior and upon check in, I presented the letter, the girl working the front desk read it over and said, "thanks! that's all I need." And proceeded to give us the keys to our room. But my check in at the HIE in at this location was much different. I went to check us in, the room was in my mother's name but she was on the phone so I went in to do the check in process. She gave me her credit card and her ID, the boy at the front desk told me that she needed to come in and that he couldn't do anything. I then presented the letter from my doctor and told him about my dog, he didn't care, didn't take the letter and again asked for my mom to do the check in. My mom went inside, signed the paper work, he gave her the keys and then we went up to our room.
We had been in and out of the hotel a few times that afternoon, then around 10pm I took my dog outside and a security officer screamed, "NO PETS!" And I explained to him that he was a service animal and the front desk was notified. He asked for my room number and walked away. By the time I got up to the room, the front desk was calling my hotel room to inquire about my dog. I grabbed the letter from my doctor and went downstairs. The young man working apologized for the security guard and read the letter, called the hotel general manager (who approved the letter and okay'd my dog staying there) and he made a copy of the letter and put it in a file. He apologized again and then I went back to our room to sleep.
The next morning, I took my dog out and a front desk worker AGAIN said, "dogs aren't allowed here!" And I explained the situation, he checked the file, apologized and then I went back up to our room. We were gone for a majority of the day but I'm sure this would have happened every single time.
On our second night, the girl working saw me bring my dog back downstairs to go outside, and when I came back in she told me, "dogs aren't allowed here, you need to stay out." So very rude. I explained the situation, told her where the copy of the letter was, said that Mike, the GM, knew about it and there should be no more problems. She shook her head and said, "Whatever." And I walked away. This was just getting ridiculous! But I was very polite each and every time I was questioned.
The next morning was the last straw. I took my dog out, and upon coming back inside another front desk girl screamed at me about my dog and saying that I was sneaking him in. (She wasn't at the front desk at the time, she was SITTING in the breakfast area with another employee chit-chatting...) I explained the situation, told her where the letter was, she even pulled it out and read it. And then she said "okay that's fine." And I walked away. I went back to our room to get ready for breakfast when there was a knock on the door. It was 7am and my mom was still in bed. She asked me where the "real" letter was, asked where the seal on the letter was, asked if it was a real doctor, said that "anyone could've written this," then asked if she called the doctor would the doctor say that she wrote it and if I was a patient. This was absurd. I was so upset. We ended up leaving the hotel within ten minutes of that interaction. Accusing a guest of lying?!
This whole thing could have been solved if the general manager would have let his employees know about the dog staying at his hotel. Or if the first employee would have done his job. Or if they had a system in place about service animals, like all other hotels do.
I would never ever recommend this hotel to anyone and I am SHOCKED that IHG would allow this hotel to be in their chain of hotels. I've told numerous people about our stay and my disappointment and my embarrassment each interaction I had with an employee.
This hotel is by far the worst and I would recommend anyone travelling to Atlanta to avoid it at all costs.
We are IHG Rewards Club Members and are always greeted with a hello and a bottle of water whenever we check in or walk by the front desk. This hotel didn't care if you were the Queen. I asked for a bottle (which they have behind the desk on the floor with bags for Rewards Club Members) and the girl said "There's a vending machine over there." And waved me away.
Never ever stay here.
September 12, 2014
Rated 5.0 out of 5.0 by jupe60 Great Breakfast Selection
Enjoyed our stay. Entrance was a little difficult to find coming down Clairmont. A/C seemed to turn on and off a lot which made sleeping a small problem. Very clean and very friendly staff.
September 5, 2014
Rated 5.0 out of 5.0 by Jax6 One night stay
We were greeted warmly. I called while we were on the road and the reservation took about 3 minutes and when we arrived about an hour later our room was ready. The air conditioning was on and the room was cool. It was very helpful to have a luggage cart to unload the car and reload it the next morning.
September 4, 2014