Rated 4.1 out of 5 by 127
Rated 3.0 out of 5.0 by Embarrassed Guest Embarrassing
I have been staying at a Holiday Inn in Atlanta every week since the first of Aug. and have been very pleased. This week there were no rooms available for the dates I needed at that Holiday Inn. Reservations recommended this Holiday Inn and since it was close to the hospital where my husband was a patient I accepted. I checked in late in the evening. The desk clerk was very nice and checked to make sure the room was ok. The next morning I went down to Breakfast and as I was starting to sit at a table the woman behind the admission desk care over and stopped me. She ask if I was staying in the hotel. I replied that I was and she said well what room. I told her and she said, well people try to sneak in to eat and walked away. She was rude and unprofessional in front of several other guests. I was embarrassed and shocked at her behavior. I checked out the next morning and stayed elsewhere while my husband was hospitalized. If the hotel is having problems with strangers coming in to eat I'm sure there is a better way of handling it than this woman did.
October 23, 2014
Rated 4.0 out of 5.0 by Dominic77 Location is very close to freeways and avoid downtown traffic
Hotel located in very convenient location that can access all freeways within minutes. Hotel is very small but most the amenities are there except swimming pool.
What I loved: free parking, free breakfast- not super huge variety, but something for everyone. I stayed 10 days and I noticed some days they were very slow to bring stuff in, so do not go to breakfast early, Free Wi-Fi in the room and other areas, all the staff friendly, helpful and very responsive.
Overall, this hotel is good value.
October 20, 2014
Rated 4.0 out of 5.0 by Fingers46 Refreshing
Truly enjoyed our stay. Christy Monfort staff at check-in and check-out was very friendly, efficient and helpful.
October 17, 2014
Rated 5.0 out of 5.0 by beagler Excellent Staff!
Christie at the front desk was excellent!! So was the housekeeping supervisor whose name I forgot to get. She is a very sweet, short African-American lady probably in her 50's.
That you both for helping me!!!
October 17, 2014
Rated 5.0 out of 5.0 by debra1956 Excellent value and service
Our check in experience was very quick and done in a business like manner with great personality. Our room was with 2 queen size beds and all the pillows and bedding we could have asked for. The bathroom was clean and well stocked. The closet was beyond ample for our needs and enough furniture to make us comfortable. The air conditioning was in great working order and provided us with much comfort as it was a very humid and muggy weekend. I felt more than at home in my room and made excuses to come back to the room to rest between events with my family. The breakfast was fantastic expecially since there was so many choices. I especially loved the coffee/tea bar as I am a tea drinker. Someone really reseached all that is necessary for us tea drinkers. To have honey and half and half was heaven. I was able to relax in the breakfast area and take my time enjoying the atmosphere. My husband enjoyed the hot tub sauna enough for the both of us since I did not bring any sauna lounging clothing! On checkout morning, there was ample time to have a breakfast and the pleasure of having our checkout statement already preparred for us. No waiting at all with the service desk receptionist. I have to say she was there Friday when we checked in at about 8:00 pm. She was there Saturday afternoon and evening and Sunday morning. We were blessed to have her, but I am sure she would have liked to have a break in hours. She was the best even though I can not remember her name!
October 16, 2014
Rated 5.0 out of 5.0 by Atty1 Great location, nice rooms, great staff
Very easy access off and on I-85 and city of Atlanta
Comfortable rooms and facility,
October 13, 2014
Rated 1.0 out of 5.0 by DONT STAY HERE Horrible experience
First, the hotel double charged me for the room and then could not fix this when I checked in and it could not be fixed until the manager came in on Monday. Second, I booked an executive room and after I arrived at my room and noticed that the room was not what I had reserved I went back to the desk and they claimed they had never heard of an executive room with the amenities that their own website was advertising and again said there was nothing they could do until the manager came in on Monday. Third, the door in my first room did not close securely and when they moved me to the "non-executive" room the sink leaked, the ceiling above the shower looked like it was about to fall in on me and I had to tie the shower curtain up so it would stay in place. Fourth, they charged me the original rate instead of the adjusted rate for the room I was actually staying in. Fifth, the front desk staff kept telling us that the manager was the only one who could ever fix any of the issues we were having and when he was actually there he said he couldn't do anything because he would have to explain it to his management. How hard is it to explain that your website is advertising a room you don't have and you had to refund the customer???? I am still fighting with the management over the rate for my room! This was a business trip and my co-worker and I have to explain to our financial department why we don't have receipts yet because the hotel staff is worthless. I used to work at the front desk of a hotel and if we had treated our guests like I was treated on this trip we would have been fired. I will never stay at this wreck of a hotel again.
October 13, 2014
Rated 5.0 out of 5.0 by SWAM1946 GREAT PEOPLE
ENJOYABLE STAY. GREAT STAFF VERY PERSONABLE. WOULD STAY HERE AGAIN IN THE FUTURE
October 6, 2014