Rated 4.0 out of 5 by 58
Rated 4.0 out of 5.0 by OPA11 Nice & Clean
Staff was courteous and facilities were very nice.
November 26, 2013
Rated 5.0 out of 5.0 by Tee404 Friendly Staff, Nice rooms, & Perfect Location
I have stayed at this hotel over 50 nights this year and every stay is just as pleasant as the first stay.
The staff greets you by a name basis and is very friendly. I recommend this hotel to anyone that is in the Atlanta area.
November 21, 2013
Rated 1.0 out of 5.0 by LBzy2013 not too happy
One good thing is it's close to interstate. Where do I start.... my pilliows were lumpy, so I slept and woke up with a crook in my neck. I called the front desk for a blanket and lets just say i'm still waiting on my blanket! I would not reccommend this hotel to anyone.
November 20, 2013
Rated 5.0 out of 5.0 by Stolport The Staff made the stay great
We stayed at HIE near Emory because our daughter was having brain surgery and naturally we were distraught. We were welcomed by Muriel and another lady who helped us get settled into our rooms. The others staying with us had gone to the wrong HIE so Muriel helped sort that out. In the morning James was fully aware of our situation and the shuttle driven by the manager, Mike, was waiting to take us to the hospital.
Unfortunately, the next day we had some billing issues - not the fault of HIE - and a young lady named Cameron, stayed working with me and the travel agency for 2 HOURS! This despite the fact she was the only one checking people in and out that morning. Great people, Great stay, good memories of the staff and stay.
November 18, 2013
Rated 5.0 out of 5.0 by serenity321 What's not to like? It was great.
Friendly and welcoming service. Just what we needed after driving 5 hours with two small children! The complimentary breakfast buffet exceeded expectations and the coffee was great! Highly recommend.
November 15, 2013
Rated 5.0 out of 5.0 by Tee404 Best Experience Ever
The Hotel Staff is always friendly and ready to assist the guest.
November 13, 2013
Rated 1.0 out of 5.0 by Larrydee Trust
This is my opinion of an experience of my stay at this hotel location.
I made a mistake and forgot my dirty clothes bag on the bed. When I got home I called the hotel and was told that nothing had been logged into the report.
I called the next day and was told no report and the connected my to the lost and found and I left a message with my phone but a week later no reply.
I called the 3rd time and was completely ignored by the front desk.
I had to file a case with IHG club to get the Gen. Managers to call me. Hmmm next day they found it. Funny about that.
I felt that the Gen. Manager made excuses and did not realize that his system had failed to work and I truly felt that he was not sincere in his words to me.
When house keeping finds something in the room they know who was in the room and how to contact them. As a Gold Member I really know they know how to contact me but failed.
They have violated my trust in this hotel location and will never return.
Other comment - the breakfast eggs tasted under warmed and was soft and runny - the orange juice was watery. the area was clean but unattended to. I stayed the night before I got here at a (another hotel) and the morning food spread was fantastic and it was same price for the stay.
Footnote - The General Manager did forward my found clothes in a timely manner at my expense which I have no objections over.
November 7, 2013
Rated 5.0 out of 5.0 by Pupperry Great Stay
Recently while in Atlanta, we had the privilege of staying at this property. All I can say is Great Staff, Great Stay!
October 26, 2013