Rated 4.2 out of 5 by 149
Rated 2.0 out of 5.0 by dbe1 It'll do in a pinch
Not much else to say after spending significant time on the HIE survey. Bottomline, this property is not on par with other HIE hotels. The staff is fine, but the overall condition is lacking; IT IS SIMPLY TIRED. The shower curtain rod was hanging by a thread, fire alarms (in room and hallway) were either non-existent or 'chirping,' the A/C was loud and somewhat unresponsive, and our furniture was stained; the bed was OK though. I'll go to other HIE hotels, but I'll avoid this one in the future.
January 17, 2015
Rated 5.0 out of 5.0 by bs123 Helpful
Olivia was very helpful and kind. Clean rooms and very convenient to buckhead.
January 13, 2015
Rated 4.0 out of 5.0 by hdiaz27 Servicio Confortable. Unico problema con tarjeta Vnzla
El servicio del personal muy bueno. siempre atentos. La ubicacion es perfecta en 8 minutos ya esta en el "DownTown" de Atlanta. Facil Acceso desde la Autopista. Restaurante de comida rapida y bomba de gasolina a menos de 50 metros.
Incovenientes: el "bloqueo" de dinero que se hizo en la tarjeta de credit al llegar al hotel que luego en el Chek Out, estaba bloqeuado el dinero en la cuenta pero no le aparecia al hotel. (Problema con uso de la tarjeta de credito venezolana, seguramente)
La estadia era para 5 personas pero solo habian 2 camas matrimoniales por "normas de seguridad de bomberos."
El "bussines center" estuvo 2 noches sin internet aunque si servia el WiFi que cubre todo el hotel.
En general muy bueno.
January 5, 2015
Rated 5.0 out of 5.0 by Perry99 pleasant stay at a reasonable price
We are a senior couple who stayed at this HI express for five days over the Christmas holiday. The room was spacious, clean, pleasant, and the bed quite comfortable. Housekeeping service was good, front-desk personnel were helpful and courteous. Breakfast included many choices, including eggs, meat, fruit, cereal, bread and cinnamon rolls. Coffee, both regular and decaf, was very good. The Wi-Fi was fast and reliable, but the TV reception less so. We couldn't get a lot of the Direct TV channels on two of the days.
The location is very near I-85 and not far from downtown Decatur. We will stay at this hotel again when we visit our family in Atlanta. We have tried a number of rooms in private homes found through on-line services. They were adequate and the hosts pleasant, but the experience was much less relaxing due to the decreased privacy.
December 31, 2014
Rated 4.0 out of 5.0 by Jim1001 Good, but not perfect!
When we checked in and got to our room, it was not made up from the previous guest. We had to go back to the front desk and get another room. The room was clean, but someone had pulled the shower curtain rod and lt hung down in the middle. Thus, when you took a shower, the curtain would slide towards the middle each letting water go on the floor. The entrance light also had a problem. When we went to bed, the light would flicker from time to time even though it was turned off. I had to get up and unscrew the bulb. Except for the maintenance issues, the hotel is nice.
December 24, 2014
Rated 5.0 out of 5.0 by bs123 Very helpful
The evening young lady at the front desk was very helpful, she gave good directions to places to eat, she also printed out some directions for me and my husband to get to northern tool. we really appreciate her kindness.
December 16, 2014
Rated 4.0 out of 5.0 by sisi88 great breakfast and comfortable room
This hotel was very clean and festively decorated for Christmas. There was a giant tree in the center of the lobby that was your first sight when you walked in, that was nice. I arrived late, around 11pm and the gentleman at the front desk was fantastic. Greeted me sincerely, offered me water, coffee, or tea, and gave me all the important information I'd need about my room and breakfast. He was great! Breakfast selections were more than I expected for hot items which was really nice, overall good variety of choices. The only problem I encountered in my stay and why I gave this hotel a 4 instead of a 5 was that when I went to check out there was no one at the front desk or in the lobby, no staff member that I could see. I waited for about 10 min and then just left my room keys on the front desk because I had a training to get to. Gentleman waiting behind me also did the same because we couldn't find a staff member.
December 15, 2014
Rated 5.0 out of 5.0 by MadMax2679 Awesome!!!
Second time I have stayed here. When going to ATL, I wouldn't stay anywhere else. Always clean with a pleasant, polite and professional staff. Close to everything and the beds are ever so comfy! Top notch!!
December 10, 2014