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Rated 4.2 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by Wonderful experience The room was so nice!!! It was updated, clean and comfortable. The only complaint we had was that the air conditioner wasn't working properly. When we told the customer service lady about it at check-out, she took $20 off our bill which made the value even better! The breakfast was unbelievable!! So many delicious choices! October 8, 2013
Rated 5.0 out of 5.0 by Excellent Value for Price Pleasant staff. Hotel has been refurbished and has bright, clean, up-to-date look. Will definitely staff here again. Great value. Restaurant nearby (within walking distance) called "Violette" which was wonderful and reasonably priced. September 26, 2013
Rated 5.0 out of 5.0 by mfb321 The staff was execellenct and made evey effort to acommodate my needs and wishes. The property does need some attendtion., but the place was nice enough. The air condition in my room was a bit noisy. If you are a light sleeper (I'm not) this might be an issue for you. The staff was very willing to make note issues to be addressed. September 23, 2013
Rated 5.0 out of 5.0 by Muriel and Staff set the standard Arrived on a Friday and I had to have a FEDEX sent to the address which was delivered before I arrived. I called and Andrea had my package ready. Room was clean and neat. I do recommend the property eventually invest in a central air system. The system in there works but central air is better. Really enjoyed your staff, all of them. However, Muriel stood out as it is hard to find a worker that balances professionalism and can relate to all kinds of people, she does just that. The hotel is close to many attractions, waffle house near by, and I was able to relax and feel safe. I loved the gym and I am in love with your staff. Recommend promotions and raises. I travel a lot and the staff is just well pu together. Thank you. Capt USMC September 11, 2013
Rated 2.0 out of 5.0 by Seemed Dated When we entered the room, you could tell there was problems. The shower curtain and rod was laying across the chair in the room. When I put the rod back in the shower there was footprints in the tub left by the maintenance man. The worst part was the tub was still leaking so I assume that he didn't fix the leak. As a platinum member I expected better, I had asked for a roll-away bed but was told they had run out. I am a smoker and when I asked the girl cleaning the room down the hall if she had an ashtray she told me I had to call the front desk. 10 minutes later she knocked on the door with the ashtray. The next day my wife asked the same girl for a roll of toilet-paper and was told to check at the front desk. Customer service needs some work. September 4, 2013
Rated 3.0 out of 5.0 by rick025 Location was not great. Have to drive to eat. Beds were NOT queens...just full size.Tight for family of 4. August 30, 2013
Rated 4.0 out of 5.0 by Thanks excellent location In my opinion it `s excellent. only you should best the breakfast. August 21, 2013
Rated 5.0 out of 5.0 by best stay ever Staff above and beyond with any request. Especially lady who works mornings. Breakfast great. We will be back August 20, 2013
Rated 5.0 out of 5.0 by Comfy bed and clean The room and hotel were clean, very comfortable during my stay, nothing negative regarding room. I wish fruit was available for pancake topping and add some waffles. I am a rewards member and wasn't acknowledge at all. I enjoy being acknowledge for my loyalty. I have made 6 trips within last 5 months totaling 45 days in a hotel. I feel I am a very loyal customer. August 16, 2013
Rated 4.0 out of 5.0 by Breakfast closed too early On Sunday morning, the breakfast stopped at 9:30. As far as I can recall, other HI Express made breakfast available until 10:00. August 16, 2013
Rated 5.0 out of 5.0 by above and beyond accomodating This continues to be our all-time favorite hotel. They saved us our handicap access room as always, but we had a friend staying with us this trip. James (front desk) gave us a different room with two beds to accommodate our friend, but 24-access to our handicap access room so my husband could use the roll-in shower (he has two artificial hearts). As is usually the case, the entire staff was there to help us with anything we needed. And the night watchman continues to pray for my husband throughout his battle with cancer. Amazing. August 9, 2013
Rated 4.0 out of 5.0 by Good Location & Great Pillows! The only thing I would mention is there seem to be some maintenance issues that are slipping by (leaky a/c units, our door didn't latch correctly but they fixed it asap). Otherwise, the staff was friendly and responsive, the room was clean & comfortable, the business center was a life-saver and it was a great value for the location. I'd definitely stay there again. August 2, 2013
Rated 5.0 out of 5.0 by Very clean and comfy. We really enjoyed being close to Atlanta but not paying the high prices of downtown! This property was clean, safe and comfy! Breakfast was a great start each morning. Hot tub was perfect after a long day at convention. Staff was friendly. Housekeeping did a great job too! August 2, 2013
Rated 1.0 out of 5.0 by Horrible I am not familiar with the Atlanta area so when I had made the reservation, I had no idea what I was getting into. The room was not nice. The bathroom looked dirty and the beds were old and uncomfortable. I had tried to see if I could transfer my reservation to another Holiday Inn Express and Suites but the manager on duty NEVER returned the call so I was stuck with the room since it was after 6 pm when I arrived. That should be changed because when a person is from out of town, they may not know the condition of the room or the area in which the hotel is located. I woke up not rested and with a back that was stiff I will NEVER recommend this place to anyone. July 30, 2013
Rated 4.0 out of 5.0 by Good value for price Nice place, no frills, good price. Would stay again. July 28, 2013
Rated 5.0 out of 5.0 by Fun decor In addition to good value and accommodations we've got used to at HIE's, this place has fun accent blue-chartreuse colors throughout. Great location if you're in north central Atlanta. July 25, 2013
Rated 4.0 out of 5.0 by Great Location and Price Now I know where I am going to stay the next time I am in the area. July 23, 2013
Rated 2.0 out of 5.0 by Charged more for room than was quoted. Made my reservations in May. Was quoted a price and given a confirmation number. At check in the price was $40.00 higher than quoted and they would not honor the original price. No other rooms available in the area, so I had to take this room. Was very upset with the managment for not honoring the original price. Will NEVER stay at a Holiday Inn Express again. This really put a damper on my whole weekend. Not a very good way to conduct business or keep customers. July 15, 2013
Rated 5.0 out of 5.0 by Awesome Service The hotel is in a convient location. Family members from out of time were able to find it without complications. The accommodations were clean and neat with the most comfortable bedding. We would especially like to thank Andrea for the awesome job she does. Her ability to handle herself in whatever situations that may have arrived along with her pleasant personality is a great asset to your company. We also want to thank Amanda ( the Manager) and the other members of the team for a job well done. The food was great and the dining area was kept clean at all times. We had an awesome stay and will definately reccommend this hotel to others, as well as come back to visit agian. July 14, 2013
Rated 3.0 out of 5.0 by Room cleanup got lost We asked for our room to be cleaned later in the day. We returned late in the evening and nothing had been done. We did get fresh towels but no cleanup, although the front desk had told us this would happen. We also tried to use the room phone to call the desk and found that the phone was unplugged. In fact, there were so many things plugged into one spot right at the bed linens, it looked like a fire just waiting to happen. Breakfast is fine if you like carbs, but the protein choices (were those eggs?) left something to be desired. The coffee was pretty good, though. July 13, 2013
Rated 1.0 out of 5.0 by June 28th, 2013 Would not recommend this hotel. Our room was hot upon entering. The floor wet in front of the A/C. Due to our long day and exhaustion, we managed to fall asleep but awoke a couple hours later in a hot room. I called the front desk, they offered to move us to another room on the same floor. We did move and the room we moved to was hot upon entering also. It took the A/C a couple of hours but it did manage to cool the room down. Would not stay here myself again nor recommend it to anyone else. July 4, 2013
Rated 5.0 out of 5.0 by if only we could live here This is definitely our favorite hotel. We live in South Florida, and we always stay here in room 120 on our way to and from our doctors in Chicago. We love everything about Atlanta, especially this awesome hotel. In a perfect world, we'd live here. July 1, 2013
Rated 4.0 out of 5.0 by I have stayed here several times I like this HIE for several reasons. Location is very convenient. I always sleep great and the staff is friendly. I am in the area quite a bit, so I don't really have to check how knowledgeable the staff is, but I expect they would be completely willing to help if it was needed. The facility is clean and my main downgrade comes from the barely okay workout room. June 21, 2013
Rated 5.0 out of 5.0 by Best value in area. I had to have a procedure done at Emory and needed a comfortable place to stay overnight. After checking other motels in the area I realized they were not for me. Nasty unsafe, and uncomfortable. After checking in at this Holiday Inn I knew I had found the right place. The staff went above, and beyond to make me feel wanted, and comfortable. The rooms were clean, fresh, and very comfortable. It was located in an area that made me feel much safer than any of the others. I highly recomend this place. H. R. Mullis May 30, 2013
Rated 5.0 out of 5.0 by Great Location and Friendly Staff Close to Emory Hospital and easy access to downtown and Buckhead. 10 minutes from Maggiano's near Lenox Square. Easy access to I85. The staff was nice and cheerful. I enjoyed the other guests too at the beer and appetizer happy hour. This is a good value, not the cheapest. Definately worth it and will be returning. May 21, 2013
Rated 4.0 out of 5.0 by Comfortable hotel, attentive staff. My wife and I stayed here for our son's graduation from GT and a little vacation in Atlanta. Like most HIE hotels it is clean and comfortable with the typical breakfast. On Saturday the cinnamon rolls got a bit dried out by 9:00 and the choices of yogurt flavors were a bit limited. Our only other complaint is that the exercise bike in the fitness center was not working. Aside from those two minor issues we had a great time. The property is easily accessed directly off of I85, just ten minutes from midtown Atlanta. We would definitely stay here again. May 13, 2013
Rated 5.0 out of 5.0 by Experience Our experience was one of great satisfaction. The front desk was amazing, doing anything to help us be comfortable. May 7, 2013
Rated 5.0 out of 5.0 by Great experience The staff is fantastic and the place is very well kept and a pleasure to stay at. Wish there was laundry. April 24, 2013
Rated 5.0 out of 5.0 by Passing Through My family and I were traveling to North Carolina to visit family and stopped in Atlanta for the night. My mother had previously stayed at the hotel and enjoyed it. The hotel is in a good location and easy access to Atlanta. Kaylee was efficient in checking us in and sweet as could be. The rooms are clean and the beds were comfortable. It worked perfectly for our needs. We will visit again when we come back to Atlanta! and we'll send our friends! April 23, 2013
Rated 5.0 out of 5.0 by Best nights of sleep! We were in town for my husband's knee surgery so we needed to stay close to the doctor for two nights. Our room was on the top floor, right next to the elevator, and faced the back side of the property. We were afraid the elevator would keep us up all night but the room we were in was virtually sound proof. We didn't hear the street noises or the HUGE storm that moved through the night. We both sleep really well because of the gentle hum of the fan/AC unit and the bed was really comfortable. Both days I was there I used the gym. The incline is broken on the treadmill but it didn't stop me from getting a few great walk/runs in each day. There was a large group of students there and they seemed to enjoy the huge whirlpool room (the gym and whirpool are separated by a huge window#. There are tons of restaurants that are just a few miles away but only a McDonalds and Waffle House within walking distance. The breakfast buffet is great for the average person #there isn't a single item there for the healthier person - unless you're lucky to get a banana before they disappear). This is the third time we've stayed at this location and it has been logistically great no matter what we're in town doing. April 17, 2013
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