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Rated 3.8 out of 5 by 83 reviewers.
Rated 4.0 out of 5.0 by Clean & comfortable! The staff was always polite and helpful. The bed was very comfortable; the room was quiet as well. Great environment to stay in. January 21, 2013
Rated 1.0 out of 5.0 by Staff shortcomings My wife & I have stayed at this hotel at least a dozen times and this is the first time that we have been terribly disappointed. First, we asked for a lower floor and we wound up on the 5th floor. ( The hotel was not that crowded.) Next, we asked the night desk manager for an 8:15 wake up call that was never made and finally, when we went down for a light breakfast at 8:30, there was no food out and the front staff had to summon someone at our request to come do their job. Other guests at the time were also wondering what had happened with no food service. In addition, when leaving the hotel, I stopped at the front desk to voice these concerns and waited for about 5 minutes for the staffer to get off the telephone but finally left since she did not even acknowledge my existence. January 14, 2013
Rated 5.0 out of 5.0 by Nice Hotel I like everything about this hotel. l Iike the cleanliness of the hotel and the friendly staff. The location cant be beat and the breakfast was excellent. January 10, 2013
Rated 5.0 out of 5.0 by Great all the way around! Great service, price, comfort, rooms, breakfast! Our entire stay was great! Thank you! January 9, 2013
Rated 1.0 out of 5.0 by Not the norm I hope Staff was more interested in their phone than the guest. They missed my wake up call not once but twice. Chair was broken and the shade also. Was there for two days and was not fixed. They didn't even give me a call to tel me why. They need a lesson in customer service. November 26, 2012
Rated 4.0 out of 5.0 by Wonderful!! This place was very clean and the staff was nice!! November 16, 2012
Rated 1.0 out of 5.0 by Staff and Service was terrible First of all, my key packet (for being a priority club member) was not made in advance. I was not greeted friendly y upon arrival or departure. I could not get to the elevator because someone was working on the roof near the elevator as if guests did not have to come that way, The fire alam went off at 5:30 that Sunday morning. I had to get my family up and out of the room. We went downstairs and was told that it was a false alarm. When I made my reservation, I requested a crib. I asked for it again when I checked in. It was still not brought up. I went to customer service and asked her the crib again. It was finally given to me so that I could take it up to the room. I requested a later checkout . A male staff member called the room and said that he would put my family out of the room if the room was not paid in full at once. I will never stay there again. I would not recommend this hotel to anyone. November 15, 2012
Rated 2.0 out of 5.0 Worst than FBI Interrogation I am very veteran when it comes to hotel stay; since, I travel a lot and stayed almost all possible brands and flags. Most of my check in process is anywhere from 1 to 3 min. and max 5 min. Usually I provide my ID and credit card to secure incidentals and be done. However, this hotel took more than 15 min. I was interrogated like I am in FBI office. I has to provide my credentials number of time. Infect, even though I was paying by Credit Card front desk clerk wanted to make photo copy of my drivers license. He would not budge until I asked to speak with manager on duty. Finally, some one from back office came examined my drivers license like microscopic eyes and finally informed front desk clerk not to copy my drivers license. I have never had this bad experience in my life. I'll look for another hotel when I am back in this area. November 14, 2012
Rated 3.0 out of 5.0 by Overall Impression Location was the best thing this property has going for it - very convenient to get around the Atlanta area, especially north of town. Plus some decent food options close by which is why I would recommend this property. However, staff was not very helpful, not very welcoming and didn't know I was a Priority Club member - fortunately I didn't have to deal with them much. November 14, 2012
Rated 5.0 out of 5.0 by Great Location My wife had to see an eye specialist in Atlanta. This hotel was just minutes away from the doctor's office. We were offered a late checkout that gave us plenty of time to see the doctor then return to our room. October 28, 2012
Rated 2.0 out of 5.0 by Comfortable Bed, but room shows age and broken items To start with the good: Comfortable Bed, good location. nice area and town. Now the bad: 1. Bathtub had a stain in it that looked like vomit, I used a towel and water to try to remove it, but it seems permanant. 2. No curtains. Sun shone in the room in the morning and you could see the outside lights at night. 3. Bed had cool "reading light" features, but they were broken. No bulb in one of the 2 lights, and the other had broken plastic, neither worked. 4. I did inform the staff of these when I checked out. They just said "Thanks". If you're wondering why I didn't complain and change rooms... I figured they get to see the rooms before I check in, so this was the best that they wanted to offer me, otherwise they would have addressed these items and fixed them before giving me the room, plus, most likely, they would have moved me and given that room to someone else. I'm the customer that will put up with the quality that any business offers me, offer a polite update to them upon my departure about their services and not return unless I have to. If I was back in Sandy Springs I would give other hotels a chance to impress me before staying here again. If someone from Holiday Inn wants to email me to discuss, I will be happy to answer your questions. I appreciate the email asking for my opinion about my latest stay with you. (I think I was in room 517, I can't recall exact number at this time) October 27, 2012
Rated 5.0 out of 5.0 by Excellent front office staff George gave me the best check-in experience ever. I had a great stay and will surely return to this property October 22, 2012
Rated 4.0 out of 5.0 by Simplistic and comfortable I was traveling on business in Atlanta, and found that, as usual, the Holiday Inn Express met all my needs. Comfortable, spacious rooms, adequate complimentary breakfast, pleasant service...no fuss no muss. Fitness center is a bit cramped if I wanted to do much more than use the cardio machines, and it would be nice to have some options for free weights, as I don't particularly care for the nautilus machines when lifting weights, but for a light workout it was sufficient. The biggest issue I had (at no fault of the staff, obviously) was the location....it is super busy all the time and was sometimes difficult to navigate amidst the traffic. All in all, however, it was a pleasant stay, and I would recommend for the non-fussy traveler. October 17, 2012
Rated 5.0 out of 5.0 by Excellent Service, nice room and friendly staff I stay at this Holiday Inn about 4-5 times a year, and the wonderful staff treats my like family. They always greet me by name and are attentive to my needs; it is like "coming home", as this is my home away from home. Every need is met, and if there is anything I need during my stay, it is a phone call away. The helpful staff has some of the nicest, friendliest and most professional people in the industry. I love staying at Holiday Inn, especially this one in Atlanta! Great breakfasts, clean rooms, a nice exercise room and covered parking are great amenities. During my free time, it is nice to be able to stretch out and relax while watching the new tv's in the comfort of my hotel room. Keep up the good work! October 11, 2012
Rated 5.0 out of 5.0 by Great Place at a Great Location Me and one of my friends came up to Atlanta for a concert and stayed at this location. We picked it because it was close to the mall so we could kill two birds with one stone. Loved the location for the price, and the staff was really nice. Definitely recommend and would stay here again. October 4, 2012
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