Rated 4.0 out of 5 by 337
Rated 2.0 out of 5.0 by Denald Disappointed - should have stayed at the one less than a mile away.
I usually don't write negative reviews but this one is a must. We stayed two nights and checked in on Friday. Shawonda (?) was very pleasant and had a smile on her face. She was also there when we checked out with the same nice smile.
One word of advice to the owners and managers - when a customer, the guest who pays your bills, comes to the front desk you give them your full attention. You do not continue to look at your monitor and answer their question without ever making eye contact.
You look at them and ask "How may I assist you today?" And when you answer that question you ask "Is there anything else I may do for you?" The first time it happened I overlooked it, the third time I was mad.
In the service industry you live and die by the service you provide. The customer in turn decides if the service you provide is worth the fee you charge. I have stayed at numerous IHG hotels but I will never be back to this location.
April 30, 2015
Rated 2.0 out of 5.0 by Tina848689 NCAA Final & TV Went Out
Pros: Staff was great, great restaurant & convenience shops in walking distance.
Cons: Parking was awful & expensive. Had to opt for $25/night Valet since I am a lone female traveler, for my safety, I stay away from dark lots and parking garages which seemed to be the only options. Second, there was light rain which caused the satellite service to go out 3 minutes before Tipoff of the NCAA Final. I was SORLEY DISAPPOINTED. I've never had that happen before. The bathroom was the smallest I've ever encountered. The handicapped stalls in airports were bigger than this. I'm 5'1 and I could literally sit on the toilet and touch 3/4 walls. Elevator was equally as tiny, invasive, and awkward if another full sized adult gets on at the same time.
April 27, 2015
Rated 5.0 out of 5.0 by dean83 Great value for downtown Atlanta, and breakfast too!
Great to find an affordable downtown hotel near the convention center. Great breakfast.
April 25, 2015
Rated 2.0 out of 5.0 by drillteam Clean room
Hotel room was very small for the price, although it was in a close vicinity to everything downtown Atlanta. There was no pool at this hotel and the free breakfast was horrible.
April 25, 2015
Rated 4.0 out of 5.0 by CHALOBAQUERO HOTEL EN ATLANTA
HABITACIÓN CON CAMA CONFORTABLE, DESAYUNO INCLUIDO, PERO NO TIENE CAJA DE SEGURIDAD Y LAS QUE TIENEN NO SON SEGURAS
April 24, 2015
Rated 2.0 out of 5.0 by LRR123 Too small and hot and this was spring
Bed too hard, room insanely tiny and uncomfortable. A/C inadequate and it was only in the low 70's outside.
April 23, 2015
Rated 1.0 out of 5.0 by Bilal89 Needs renovation
Everything in the hotel (except the exterior) looked old and unclean. In addition, a member of the staff falsely told me that there were no king rooms available for an upgrade and later I found out that they are still available.
April 21, 2015
Rated 3.0 out of 5.0 by Elliemobile Clean hotel
Going through staff changes. Overall was a pleasant stay, but had to deal with drunk college students yelling and fighting outside my room from 8PM to 3AM. Took management far too long to get them under control after we called at 2AM.
April 16, 2015