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Rated 4.1 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Staff was very friendly and room was gorgeous!!! We really enjoyed our stay. We were on a girls shopping trip to Great Lakes Crossing and having the hotel so close was such an advantage. The staff was very friendly whenever we saw any of them and the breakfast was very very good as well. We will definitely be going back and plan to stay here again!!!!! February 26, 2014
Rated 5.0 out of 5.0 by SUPER CUSTOMER SERVICE There were 5 ladies stranded in Auburn Hills from Toronto, Ontario because of the snow storm that pummeled Michigan on January 2nd. This was 2nd annual trip for most of the gals and routine is to go shopping at Auburn Hills Mall and drive back to Canada same day. Well not this time around also to add it was minus 40. We were lucky enough that there were two hotels right across the street from mall, we chose Holiday Inn because one of us had a membership card. Upon our arrival Brandon the Holiday inn rep. greeted us with a friendly and warm smile. He made us feel welcomed and he was very inviting. While waiting in lobby to be checked in the Manager was on his way out. He stopped to ask how we were and didn't rush to leave. (which most people would do) thought this was a great attitude and made our welcome even better knowing that we were in good hands. Being from a customer service background I truly appreciated how well both employees handled their customers. We loved everything about the Holiday Inn, bedding was comfortable and clean, there was free coffee offered as well as juices, water and cookies, there was even a swimming pool for our use. Brandon even gave all 5 women toiletries because we didn't expect to be staying over in Michigan. We would highly recommend Holiday Inn Express Auburn Hills. January 16, 2014
Rated 3.0 out of 5.0 by Not what I expected for a suite. My wife and I stayed here for the weekend to celebrate our sixteenth wedding anniversary. We have eight children, getting away is not a common thing for us. The room I originally booked was a jacuzzi suite. The room was very large and shared a wall with the swimming pool. Upon inspecting the room I noticed that the drain in the hot tub was broke. I called the front desk they ended up offering to move us to a different suite and we accepted. The second room was fine withthe exception of the timer for the hot tub only stayed on for fifteen minutes before it had to be reset. The room had absolutely no furniture in it other than a bed and desk chair. Poor at best for a suite. I would have expected some kind of sitting area. Our first night there we had to call the front desk several times for a noise disturbance above our room. The night management handled it properly. I was not offered comp for my inconvenience. It did not stop us from enjoying our anniversary. January 15, 2014
Rated 2.0 out of 5.0 by super nice clean room The room we had was awesome. The staff was great. Room was super clean and the bed was really comfortable. I would rate this hotel 5 stars if I had a good night sleep in that comfortable bed. Me and my wife get a hotel from time to time when kids are away just to rest and relax and this was our choice this time. We were woke up at 2am from drunks thinking our room was their room trying to open our door. Very loud in the hall for about a half hour until I finally had to call front desk. I couldn't get back to sleep until about 4am so the rest I was hoping to get never happened. Great room doubt we'll ever go back because of this. January 11, 2014
Rated 1.0 out of 5.0 by Bad heater in room no sleep to loud The stay was bad the hot tub had a broken hand rail and the water was dirty . No sleep to hot heater was broken was way to loud January 6, 2014
Rated 5.0 out of 5.0 by Price and comfort and cleanliness Great to be acknowledged as GM employee and get a good room rate. My daughter and I enjoyed ourselves. Would recommend and stay again,,,breakfast was included and great. January 2, 2014
Rated 3.0 out of 5.0 by What do you mean no Toilet Paper! Upon my arrival Brandon was helping another customer. He was polite but there was no sense of welcoming in his voice. I checked into my room and had asked for a quiet room. Only to arrive to a room with a screaming children next door with a loud party. Then when I went to use the bathroom in my hotel room. I found NO toilet paper. When I went to the desk to ask for some again no sense of empathy or apology. The beds are on wooden frames that made noise everytime I moved. The next morning the breakfast area was messy and out of product. For a newer property I expected better service and quality of room. January 2, 2014
Rated 5.0 out of 5.0 by Great HEI Our only complaint is the noise can be heard from room next door. Wish there was more soundproofing. It was a busy Holiday weekednd. Great upkeep and friendly staff. Breakfast bar was very nice as usual/ January 2, 2014
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