Rated 5.0 out of 5.0 by WesternMichigan62 Great bed and spacious rooms.
Easy to find and right by one of the biggest outlet malls in the state.
May 5, 2013
Rated 1.0 out of 5.0 by Brian59 MY Room
No heat in the room, the night we got there. Call front desk the next morning and told them. We left for 10 hours and came back and still no heat. They never looked at it. Went to dinner and came back around 7:00 and had heat. The next morning we had NO HOT WATER, nice.
April 17, 2013
Rated 1.0 out of 5.0 by IceBath No Hot Water
Woke up the day of an important business meeting and after returning from the fitness room I discovered there was NO hot water! The water in pipes had to be barely above freezing and it was all I could do to prevent hypothermia from setting in. I hear this is not the 1st time this has happened at this hotel. All I got was an aopology and a 10% discount. Take my advice and find a different place to stay. I will.
April 16, 2013
Rated 5.0 out of 5.0 by MGLansing Comfy bed and very relaxing atmosphere
I stayed here because I needed a mental health break and found exactly what I needed. My room was very comfortable and the view overlooking a portion of the parking lot to the mall was amazing. Will definately plan on staying again and recommend it to others.
April 5, 2013
Rated 5.0 out of 5.0 by travelinman27 great service!
I have stayed at this location multiple times and always have a wonderful experience. The rooms are kept clean and the staff is friendly and available to help with whatever needs you may have.
I congratulate the management for being on top of their employees and making sure that their location is a welcome and refreshing stay. Whether you're a casual visitor or in town for business I highly recommend a stay at this Holiday Inn Express!
March 27, 2013
Rated 4.0 out of 5.0 by Kikki123 no hot water
we had no hot water on the morning we where leaving. We reported it but the staff at the front desk just wrote down our room number and said there was high usage of hot water that morning and a lot of other people had the same problem. We where not compensated in any way.
March 24, 2013
Rated 1.0 out of 5.0 by Rick67 Heat didn't work in room
I like this hotel as it is close to where I need to work and have stayed here before. But at this stay the heater in room would not work and the hotel's inability or willingness to move became frustrating. The maintenance person would come in and re-set the heater and it would work for a couple of hours (I saw him do it so I could reset it myself in the middle of the night). Since the staff could not find me another room I cut my stay short and found another hotel where everything in the room worked. If this hotel can fix this problem it is a good value hotel.
March 19, 2013
Rated 5.0 out of 5.0 by Tammy32 Enjoyable
The staff and room exceeded my expectations. This is my second visit at this location and I enjoyed both visits.
March 12, 2013
Rated 5.0 out of 5.0 by SHowell Favorite Holiday Inn Express so far
Traveling is part of career. I've stayed at many hotels across the United States and Canada and this is my favorite so far! My coworkers also try to book at this location when traveling to this area, but due to its value and reputation it can be difficult to book at times. Always worth the value!
March 6, 2013
Rated 5.0 out of 5.0 by ldh354 Great Location and Great Service
The Hotel is in a great location next to many resturants and shopping. The Hotel is always clean, the staff is very friendly and attentive. On my last stay it was nice to receive a note and a chocolate bar from the sales manager. The breakfast is great, the attendee always greets me with a "good morning" and the food service is excellent. The one recommendation that I would make is to make available Greek Yogurt with their breakfast selection.
February 7, 2013
Rated 5.0 out of 5.0 by CoachHenric Perfect stay for our Hockey team
Perfect stay in all ways for our Luxemburgish hockey team during our US tour in Michigan. Really service-minded staff and comfortable rooms. Nice breakfast buffet with variations.
All in all - a great stay - many thx!
January 22, 2013
Rated 5.0 out of 5.0 by elvisj room
Room was very nice, on suggestion is when you have kids with you, you should have a sliding door or even a draw curtain between the bed and the living room.
It would make the whole experience better.
TV's should also be in sync with each other. Our TV's had 2 different guides and 1 only got 20 channels and the other got 50.
Maintenance man(who I couldnt understand) stated their is nothing to do to fix this???
January 7, 2013
Rated 2.0 out of 5.0 by Sherri27 Disappointed with Service
Disappointed with our last stay. We didn't have a shower curtain in our room and had to wait over a half hour for someone to bring us one. Then the following day, no clean towels were left for us, and room was poorly cleaned. It appeared beds were made and that was about it. Very dissatisfied with this last stay.
January 6, 2013
Rated 5.0 out of 5.0 by JlaNY Excellent
One night stay that was perfect. Early check-in was available which completely satisfied my requirement for this trip. Staff on each shift I interacted with was friendly and accommodating.
January 4, 2013
Rated 5.0 out of 5.0 by Ray29 Excellent Value and Modern Comfortable Rooms
I would recommend this location for anyone who is looking to get a goodnight sleep before tackling a full day of shopping in Auburn Hills, The staff were very professional and efficient at there jobs, The room was more than we expected, and for a family of four adults was plenty large enough. Room and overall hotel was bright and modern,with a surprisingly free breakfast that included hot and cold choices for everyone's taste.
December 20, 2012
Rated 4.0 out of 5.0 by percy264 Thank You
We were only at the Holiday Inn for one night but, overall, our experience was very good.
Everyone was very friendly and polite - excellent customer service especially from the shuttle drivers which is so appreciated. We even had one driver from the hotel next door - how nice that everyone is able to help each other out!
I would highly recomment this hotel!
December 13, 2012
Rated 4.0 out of 5.0 by Bonnie62 Great Service
Very comfortable but a little noisy.The walls seem to be very thin.
December 13, 2012
Rated 4.0 out of 5.0 by Harpo Great Location, Clean & Affordable
I stayed here for a "stay-cation" with my family.
We used the pool...basic, clean and proper temperature.
I thought the buffet breakfast was adequate and EXTREMELY well maintained.
The rooms were average, but clean. My kids loved the bidet toilets with heat seat.
Fantastic location next to the outlet mall and I-75.
December 12, 2012
Rated 5.0 out of 5.0 by LH354 Great Location and Great Staff
I stay at this hotel over 30 nights a year for several reasons. The great location and the friendly staff. There are many Hotels in the Auburn Hills areas that are closer to my work but I always choose this hotel because it is withing walking distance to many shopping and dining options. Amy and her staff are always very helpful and they make an effort to great you by name which is a nice touch. On several occasions upon late checkin or coming back late from dinner, Colleen at the front desk, has insisted on making some fresh coffee or a fresh batch of cookies (that is the type of service level that generates repeat business). The hotel is always clean and the breakfast is nice and hot. My only advice to anyone considering a stay is to book in advance because this hotel sells out frequently.
December 10, 2012
Rated 3.0 out of 5.0 by Kevin13 Needs new beds
The bed springs dug into my back. Everything else was great
December 8, 2012
Rated 5.0 out of 5.0 by ontario extremely clean room and great location
We had such a great time as always!! very safe area and so close to the mall, dont have to worry about drinking and driving! Hotel has everythink you could possibly need, breakfast was great, thanks for the great stay holiday inn!! See you soon
December 1, 2012
Rated 1.0 out of 5.0 by MissCriss Looking to stay somewhere else next year
Bed's were uncomfortable. Pull out couch extremely uncomfortable (all you could feel were springs). Toilet seat broken. Bad smell in hallways. Dirty bedspread. Room was above front door so very noisy. Mislead when booking as was told that it was a 2 room queen suite. Not 2 rooms at all - no separation of rooms at all.
November 28, 2012
Rated 4.0 out of 5.0 Great Hotel
We love staying here. The staff is top notch especially Amy who takes great care of us every single time we need a room. Our last stay was very last minute and we had a great room and was very quiet.Keep up the great work!
November 24, 2012
Rated 5.0 out of 5.0 by Rick12 Great service and accommodations
I stayed at Auburn Hills for about 98 times in the past two years and the customer service has been great. The front desk personnel are always friendly and helpful. They would always honor my room preferences and go out of their way to make my stays comfortable and relaxing. The rooms were always neat and clean and the beds are very comfortable.
The location is great for shopping and a good variety of restaurants are available.
November 21, 2012
Rated 5.0 out of 5.0 by Bufstr Beautiful place and great service
We had 16 in our party and you keep us all together, my husband forgot his razor and at 6:30 in the morning you had one there in less than 5 minutes. The people that work there are wonderful, polite and very curtious. It was a really good breakfast, good selection.
Thank you for a great night!
Sincerely, Jan and Wayne
November 17, 2012
Rated 4.0 out of 5.0 by tgropp Shopping in Auburn Hills
I took my wife and daughter shopping at Great Lakes crossing and an overnight stay at the Holiday Inn. I left the girls at the mall and I went to check in at 1:30 and was quite happy to see my room was ready. I was met by polite, helpful and friendly staff at the front desk. The room was nice but the real shocker came when I went to watch college football and found out that the hotel cable got ALL the ESPN channels. I had my choice of over 7 football games all day. Bonus!!!
The breakfast was nice and it saved me over $25.00. This was my second stay at this hotel and most certainly will not be the last.
November 16, 2012
Rated 5.0 out of 5.0 by MrDJ Great Service and room
Just wanted to say a BIG Thank you to Front Desk Team and for putting me in room 1000 from 11/6 - 11/9
November 14, 2012
Rated 3.0 out of 5.0 by Zoeysunshine7 Many disappointments
The hot tub didn't work when it finally did it was not hot at all. The pool is supposed to be heated was ice cold. The tv in the excercise room was not working
October 27, 2012
Rated 1.0 out of 5.0 by Blacky Nice facility,clean and nearby shopping mall
The facility is nice, clean, good rooms and breakfast was comparable to other facilities. Hotel was close to various shopping malls & major stores. Access easy from the expressway. However, we did have an issue on check out time. We are and have been Platinum members for years, and have stayed at this hotel many times in the past. We had asked for a late checkout of 1400hrs and my wife was running a little late (on the phone, 1415 hrs) and the head staff cleaning woman demanded that my wife leave the room immediately. When my wife mentioned it to the hotel manager, manager, took a laissez-faire attitude, altho, she eventually apologized and stated she talked to the staff person. Her comment was that the room needed to be cleaned for the upcoming persons. I have traveled 2 weeks out of the month for the last few years and we have never had an issue like this before. When that has happened, arriving at a hotel and the room not being ready, they have always apologized, taken my luggage and let me know when room is available, not a big deal. I would recommend the staff review customer service policies and work on eliminating the rudeness and improve their etiquette talents.
October 19, 2012
Rated 4.0 out of 5.0 by kplotnik Nice stay
Very convinient to the malls for shopping. Quiet room with good beds and lovely breakfast, something we've come to expect from Holiday Inn Express. Would stay there again.
October 18, 2012