Rated 4.2 out of 5 by 78
Rated 1.0 out of 5.0 by Desai Failure of quality system
Sink was found to be plugged and could not be able to fix at evening time.
Requeste phone to fix but not followed.
Key did not work at the side door.
Water flow is below normal. My 20 years of travel record and stayed at many HI.
Pillows- 1 firm and 7 soft.
Charged sweet shop items which were complimentary.
November 3, 2013
Rated 5.0 out of 5.0 by plumbing room
The room was beautiful All the needs were met. The bathroom was spacious. The only problem I had with the bathroom was that the vanity sink was placed too far in from the cabinet. This made it uncomfortable when washing, Otherwise everything was [
October 21, 2013
Rated 5.0 out of 5.0 by Benjiboy Very clean and comfortable
This is a great place to stay when attending an event at The Palace! It is just a short 5 minute drive. The staff was very helpful suggesting the best route to avoid heavy traffic.
The room was spotless and very roomy and comfortable.
October 2, 2013
Rated 5.0 out of 5.0 by Drea14 Great stay
This hotel had some surprising extras...a huge television and a toilet seat warmer!!!! The beds were comfortable and the hotel was very clean and quiet. An extra bonus is the location since the outlet mall is right next door and you also don't have to drive far off the highway. Highly recommend staying at this hotel.
September 29, 2013
Rated 5.0 out of 5.0 by Naccar Great PlaceTo Stay
Extremely clean and comfortable from the front door to the rooms. The staff is very friendly and helpful. Would not hesitate to stay there again.
September 25, 2013
Rated 5.0 out of 5.0 Great and convenient place to stay
I would highly recommend stay at this hotel, it met our needs for being close to all the things we were in Auburn Hills to do, had a great stay....
September 25, 2013
Rated 4.0 out of 5.0 by RBR1999 Treadmill
This facility has two treadmills. One has been broken for about 3 months. The other one worked the my first night there, but was broken the second night. Please have these repaired.
September 23, 2013
Rated 5.0 out of 5.0 by Danica27 Great location right in the same vicinity as the outlets!!
I recently stayed with Holiday Inn that was really close and convenient by the Great Lakes Outlet Mall.
It is a very nice district. We got to the hotel in mid evening and found the room to be modern and very clean.
We were able to relax before our day ahead of shopping by watching a great movie on the television set.
Overall this experience was wonderful, and to mention the breakfast was superb! Will definitely stay here next year!
Thanks to the hotel and the staff, even housekeeping was friendly and not to mention the breakfast lady as well, very nice!
Thank you again!!
September 21, 2013
Rated 4.0 out of 5.0 by Angela1976 Great staff, but uncomfortable bed
The staff was very polite and helpful. The hotel was clean and nice, which is important and very much appreciated. However, the bed was not comfortable, at all. It was hard and you could almost feel the springs. I wouldn't choose this hotel again because of it.
September 20, 2013
Rated 3.0 out of 5.0 by melclay Great location
The hotel is right on the mall property. Very disappointed that we still had to pay a small amount called "mall surcharge". Because the hotel is conveniently located next to the mall, we are already paying more than what other hotels charge for per night stay. Why do we still have to pay for the mall surcharge? The breakfast menu was boring...not much variety compare to other hotels that I have experienced at other locations. The air-condition in the room makes too much noise and wake us up every time it turns on and off automatically. The design of the sink in the washroom is terrible!! Can't even brush teeth properly without having to bend all the way down on our stomach to ensure that our mouth is above the sink.
I like the convenience of having a microwave and fridge in the room. It helps family like mine that have small children and makes life easier during my stay at Holiday Inn.
September 11, 2013
Rated 4.0 out of 5.0 by Tom18222 Room
We always stay at holiday inn express, and never have issues, but this time was diff. We stayed in room 3335 and the fan in the bathroom, smelled like it was burning after it was running for just a few mins. It was to the point we didn't even use the fan to shower cause it made you feel sick from the smell.
We stayed at the holiday inn express infront of Great Lakes crossing mall.
September 5, 2013
Rated 5.0 out of 5.0 by Dina555 Great!!!
We loved our stay here. It was quiet and peaceful. The rooms were SUPER clean, and everything was beyond what we were expecting. We have stayed in other hotels whom offered nothing nearly as good. Pools, Gym, Free WiFi, large TV's etc.. The staff were friendly and helpful with our questions here and there. This location is also very close to a lot of good shopping and food choices. 4 Thumbs up from us!! We shall be back.
September 5, 2013
Rated 5.0 out of 5.0 by Silver94ga Great staff
I booked this hotel for family members who were in town visiting. They really enjoyed their stay and the booking staff was very helpful and friendly over the phone.
August 30, 2013
Rated 4.0 out of 5.0 by Randyman01 Skip the breakfast
Overall a nice hotel. Nice location and overall amenities except for the breakfast. I travel a lot and stay in a lot of hotels so I have seen many, many types of breakfast bar setups. This however was one of the worst I ever saw, especially for being at the Holiday Inn Express where they normally have a very good breakfast! It was about 7 a.m. when I went down there was no one down there taking care of the area as far as servicing the things that were out of food or making sure that things were orderly. The breakfast at Holiday Inn is normally quite good, I will stay here again, but plan to skip their breakfast and just go out.
August 25, 2013
Rated 5.0 out of 5.0 by SusanL2013 Nice stay
Attended concert at DTE and was happy with how close it was. Young lady at registration was very nice and let us know about shuttles/cabs available for concert. Outlet mall across the street.
August 21, 2013
Rated 5.0 out of 5.0 by SatisfiedCustomer5555 Great Stay
Staff was friendly, room was clean and continental breakfast was AMAZING!
August 21, 2013
Rated 4.0 out of 5.0 by Nick01 My stay at Holiday Inn Express
My stay at the Holiday Inn Express in Auburn Hills was great!! The rooms were great and the breakfast was perfect. Thanks so much!
August 19, 2013
Rated 5.0 out of 5.0 by Jess77 Very Clean and Very Pleasant Experience
This hotel was CLEAN CLEAN CLEAN!! This coming from a former housekeeper at a hotel. I'm already making plans to revisit this area and will for sure book at this hotel again. I have 0 complaints. Beds were comfortable, rooms and hallways clean, amenities great, staff friendly, great breakfast. Can't say enough good things. And did I mention it was CLEAN!!!!!!!!
August 14, 2013
Rated 5.0 out of 5.0 by Blessedmimi Cleanest hotel room we've ever stayed in
The hotel was extremely clean and the staff was knowledgable and willing to work with me when we needed to check in early.
The breakfast could have had some more choices.
My only complaint was that 3 different times we were woken up by loud and rowdy hotel patrons in the hallways and during check in, our room was TOO close to the hotel front desk apparently. When we called the front desk our call was ignored twice.
Besides that the hotel was extremely clean and for the most part the best experience we have had. We will be back
August 9, 2013
Rated 5.0 out of 5.0 by Scnep Clean and comfortable
This was a very clean and comfortable hotel. Great choices for breakfast. Loved that it was close to the freeway and shopping. I recommend this hotel to anyone.
August 6, 2013
Rated 2.0 out of 5.0 by unhappycanuck bad timing for use of amenities
We booked a room in advance online, and arrived in the evening on a Monday. We had planned to check in, go for dinner, use the hot-tub, watch some t.v., and rest up for shopping the next day. Upon check-in, we were told the hotel had been struck by lightening, and most of the t.v.s in the rooms weren't working. We were upgraded to a queen suite for the inconvenience (although a discount would have been preferable, since we didn't really need a suite). After dinner, we stopped a the front desk to ensure the pool area was still open. We were told it would be for another 1/.2 hour, so we rushed to get changed and get to the hot tub, only to find the room locked. Another call to reception and we were told the area was closed for maintenance, due to some loose tiles (this was 5 minutes after we'd been told it was open). The hotel was the most expensive one in the area, but it had been recommended by a friend, and we thought we were paying for quality and amenities. It certainly was not worth the money we paid. In the morning, we inquired about a discount, since we weren't able to use the amenities. We were told we had the option of a free upgrade next time we stayed there (we will NOT be staying there again), or priority club points (this was only the third time I'd stayed at any hotel in the U.S., wasn't aware that I had a club membership, and will not likely need the points, but this was the only other offer on the table, so I accepted it). On the positive side, the room and hotel were clean, and the breakfast was good.
August 6, 2013
Rated 5.0 out of 5.0 by ann25 a jewel in auburn hills
Excellent stay. Everything was good=room comfort, location, breakfast, cleanliness. Would go back.
August 2, 2013
Rated 4.0 out of 5.0 by lindylu35 Just 2 things...
The front desk employees were very helpful and nice. The room was nice, but I had a problem with the phone...it would make a ringing sound every ten minutes, so I had to unplug it. Also one of the lamps next to the bed, didn't work...I would think that with the price of the room, things as simple as these two things, should have been taken care of.
July 25, 2013
Rated 3.0 out of 5.0 by moneil Good but not great
Had an issue with the front desk when we requested extra blankets, but besides that it is a fairly decent place to stay. I would have stayed elsewhere, but since it is located in the parking lot of Great Lakes Crossing mall we choose to stay there.
July 25, 2013
Rated 5.0 out of 5.0 by klbuss Spacious rooms and comfortable beds!
Stayed here with my two teenage daughters after attending the Bruno Mars concert. Rooms were spacious, beds were very comfortable, breakfast was great before our day of shopping at Great Lakes Crossing. The teenagers really got a kick out of the "bidet" toliet seat too :). Will definitely stay again when attending our next concert.
July 18, 2013
Rated 4.0 out of 5.0 by axeman1000 nice stay
Was a good quiet stay. No problems with other patrons in the halls or the room near to us.
July 12, 2013
Rated 4.0 out of 5.0 by elvaldes Great service, average food
From the time I arrived at the hotel, I felt really comfortable. Staff made me feel home. Comfort in the room was as expected, a really nice bed, lots of space everywhere and many options to relax.
The only thing that I would really consider improving is the food served at breakfast. There are standard options as cereal, milk, yogurt, toast. However the egg option available, most of the time is really bad. It gives the impression of just serving it to provide another option, and not to satisfy the customers.
There are good things in this hotel: comfort, privacy, great location.
July 9, 2013
Rated 5.0 out of 5.0 by Pec27 Excellent service and super clean facilities
The room was clean and ready for us when we arrived. Exercise equipment was very nice and location near stores and restaurants was amazing. Breakfast bar was a little crowded and pillows were too soft for my liking but the staff brought me extras and went out of their way to find a bit firmer ones. Overall, I would return and recommend this hotel for others.
July 6, 2013
Rated 5.0 out of 5.0 by mend Stsff was excellent
Our stay was average....nice room, great shower, great bed but the best was Tyler at the front desk, and as shuttle driver. Tyler went out of his way to make us comfortable, even when he had to come tell us to keep it down!
Will definitely stay again!
June 28, 2013
Rated 5.0 out of 5.0 by Wendy3 Excellent service! Huge, modern rooms. Comfortable lobby area.
My daughter's wedding booked 38 rooms and each guest raved about the size of the rooms and the modern features such as bidets, the accomodating staff, the breakfast and lounge area, and the total atmosphere. Also, some guests enjoyed the pool and many guests helped close down Toby Keith's "I Love This Bar" for the wedding after-party, which is in the same parking lot.
I have stayed at a lot of motels/hotels for a lot of weddings and this was by far the best experience!
June 26, 2013