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Rated 4.3 out of 5 by 142 reviewers.
Rated 2.0 out of 5.0 by Smell and hair in tub I was so excited about my stay but, upon entering our room an unpleasant Oder and a tub that had not been cleaned very well had to rinse the hair out ....sad The front desk lady was wonderful and offered another room. June 13, 2014
Rated 5.0 out of 5.0 by Always Friendly Staff I have been coming to this hotel since it opened and it is amazing service, clean and very welcoming. I love the location as it is close to the gteat lakes crossing as well as alot of other stores I like to go shopping at when I visit the states. Like Old Navy, Target, Meijers, Joanne's, Costco, Dollar Tree, and some great restaurants. My fave's are Chili's and the Long Horn. Dont forget to check em out. June 12, 2014
Rated 5.0 out of 5.0 by The best HI Express I have visited This place is terrific. The rooms are large and comfortable. Everything is well maintained and the staff is great. One of the perks I like most is that it seems that each room comes with a washlet on the toilet. I go further out of my way to stay here when I am in town on business. June 9, 2014
Rated 5.0 out of 5.0 by all was great, highly recommend all was great, staff, facility and location, nice that it is right next to mall, good desk and work area, internet quiet rooms, nearly brand new facility June 8, 2014
Rated 5.0 out of 5.0 by Nice Staff, Nice Rooms, Gentleman at front desk during check in time was courteous, kind, and very helpful. I sometimes encounter prejudiced hotel staff when traveling not to at this hotel. The room was nice, clean and comfortable. I had a problem with being locked out of my room but my overall experience was good and I would stay there again. I really like the hotel. June 6, 2014
Rated 1.0 out of 5.0 by Unfair Charges I recently received my credit card statement which is a little over a month ago now after staying and discovered that there was a charge on my account from this hotel. I called and talked to the person who answered the phone and she notified me that I was being charged a smoking fee. I had some questions about the fee and she told me to call back and speak to a manager the next day. The next day I called and was directed to a manager. I asked the manager why I was being charged the fee and at first she just gave me a vague response of well we typically charge the fee if we smell smoke or find some kind of evidence that there was smoking in the room. I said that I understand that but what is the proof that there was smoking in my room. She told me she would get with the person in charge of house keeping and asked if I would I like to hold. I told her yes and while I was waiting got disconnected. She did call me back and told me that the person who cleaned my room smelled smoke. I told her I do not smoke but she just insisted that the person smelled smoke. I asked her then basically its my word against hers and you are just going to take her side and not even investigate my side of the story. She was not willing to work with me at all and told me there was nothing she would do for me and I should feel lucky that they only charged me $xx.xx when they should have charged me $xxx.xx which is the standard fee. First of all I think that it is a very poor business practice to not notify a customer of an issue and just charge them a fee that they are unaware of. As an owner of a family business I would never do that to a customer. Second of all I am extremely disappointed the manager was unwilling to listen to my side of the story and to so abruptly tell me there was absolutely nothing she would do for me. I can say that I will not be returning to this hotel again. April 29, 2014
Rated 5.0 out of 5.0 by excellent service and accomodations staff goes above and beyond to be of service and are truly friendly from front staff to management --- great place to staty April 27, 2014
Rated 5.0 out of 5.0 by Excellent hotel and exercise room/pool was great I was in for one night and everything was outstanding with this hotel. Service amenities and staff were all top notch. April 14, 2014
Rated 5.0 out of 5.0 by Very Nice Customer Service Had a very nice stay. The room was clean, and customer service was very good. Second time I stayed at this location, will stay here again. April 14, 2014
Rated 5.0 out of 5.0 by Very accomadating Our room was extremely comfortable.The room was quiet and very clean..My neice and I stayed at this facility while on a shopping trip.Brandon who was working the front desk went above and beyond to accommodate our requests,very friendly and curtious..Very convient shopping in area..Would recommend this facility to all friends and family..Thanks again Brandon you made our stay very nice...Elaine.. April 13, 2014
Rated 4.0 out of 5.0 by Close proximity to mall and spacious 2 couples stayed in a double queen room. It was very spacious and we enjoyed the fancy toilet seat that was warm and had cleaning options. We really enjoyed the close proximity to the Great Lakes Crossing as we went bar hopping and did not have to drive or call a cab! April 9, 2014
Rated 5.0 out of 5.0 by the best place for girls' weekend away Always stay here….very welcoming staff, beyond friendly!!!! Very convenient to ALL shopping. Looking forward to next year :) April 9, 2014
Rated 3.0 out of 5.0 by Aceptable Aceptable para un viaje de negocios y no pra vacaciones. April 7, 2014
Rated 5.0 out of 5.0 by Great Place Our room was large, clean, and comfortable. Your staff was helpful and friendly, and we really appreciated the available shuttle to and from the wedding reception! April 1, 2014
Rated 2.0 out of 5.0 by Paid Extra for a hot tub I rented a room with a hot tub. While soaking and enjoying, there was all this mildew/soot floating through the water. It seemed to have come out of the jets. At this point I was already disgusted and there was not much to do except shower that off. I tried calling the manager number on the paper that was slid under our door during checkout who wanted to personally hear about issues and it was the wrong number. Its disappointing to pay so much extra for a hot tub and its not clean. March 2, 2014
Rated 5.0 out of 5.0 by Staff was very friendly and room was gorgeous!!! We really enjoyed our stay. We were on a girls shopping trip to Great Lakes Crossing and having the hotel so close was such an advantage. The staff was very friendly whenever we saw any of them and the breakfast was very very good as well. We will definitely be going back and plan to stay here again!!!!! February 26, 2014
Rated 5.0 out of 5.0 by SUPER CUSTOMER SERVICE There were 5 ladies stranded in Auburn Hills from Toronto, Ontario because of the snow storm that pummeled Michigan on January 2nd. This was 2nd annual trip for most of the gals and routine is to go shopping at Auburn Hills Mall and drive back to Canada same day. Well not this time around also to add it was minus 40. We were lucky enough that there were two hotels right across the street from mall, we chose Holiday Inn because one of us had a membership card. Upon our arrival Brandon the Holiday inn rep. greeted us with a friendly and warm smile. He made us feel welcomed and he was very inviting. While waiting in lobby to be checked in the Manager was on his way out. He stopped to ask how we were and didn't rush to leave. (which most people would do) thought this was a great attitude and made our welcome even better knowing that we were in good hands. Being from a customer service background I truly appreciated how well both employees handled their customers. We loved everything about the Holiday Inn, bedding was comfortable and clean, there was free coffee offered as well as juices, water and cookies, there was even a swimming pool for our use. Brandon even gave all 5 women toiletries because we didn't expect to be staying over in Michigan. We would highly recommend Holiday Inn Express Auburn Hills. January 16, 2014
Rated 3.0 out of 5.0 by Not what I expected for a suite. My wife and I stayed here for the weekend to celebrate our sixteenth wedding anniversary. We have eight children, getting away is not a common thing for us. The room I originally booked was a jacuzzi suite. The room was very large and shared a wall with the swimming pool. Upon inspecting the room I noticed that the drain in the hot tub was broke. I called the front desk they ended up offering to move us to a different suite and we accepted. The second room was fine withthe exception of the timer for the hot tub only stayed on for fifteen minutes before it had to be reset. The room had absolutely no furniture in it other than a bed and desk chair. Poor at best for a suite. I would have expected some kind of sitting area. Our first night there we had to call the front desk several times for a noise disturbance above our room. The night management handled it properly. I was not offered comp for my inconvenience. It did not stop us from enjoying our anniversary. January 15, 2014
Rated 2.0 out of 5.0 by super nice clean room The room we had was awesome. The staff was great. Room was super clean and the bed was really comfortable. I would rate this hotel 5 stars if I had a good night sleep in that comfortable bed. Me and my wife get a hotel from time to time when kids are away just to rest and relax and this was our choice this time. We were woke up at 2am from drunks thinking our room was their room trying to open our door. Very loud in the hall for about a half hour until I finally had to call front desk. I couldn't get back to sleep until about 4am so the rest I was hoping to get never happened. Great room doubt we'll ever go back because of this. January 11, 2014
Rated 1.0 out of 5.0 by Bad heater in room no sleep to loud The stay was bad the hot tub had a broken hand rail and the water was dirty . No sleep to hot heater was broken was way to loud January 6, 2014
Rated 5.0 out of 5.0 by Price and comfort and cleanliness Great to be acknowledged as GM employee and get a good room rate. My daughter and I enjoyed ourselves. Would recommend and stay again,,,breakfast was included and great. January 2, 2014
Rated 3.0 out of 5.0 by What do you mean no Toilet Paper! Upon my arrival Brandon was helping another customer. He was polite but there was no sense of welcoming in his voice. I checked into my room and had asked for a quiet room. Only to arrive to a room with a screaming children next door with a loud party. Then when I went to use the bathroom in my hotel room. I found NO toilet paper. When I went to the desk to ask for some again no sense of empathy or apology. The beds are on wooden frames that made noise everytime I moved. The next morning the breakfast area was messy and out of product. For a newer property I expected better service and quality of room. January 2, 2014
Rated 5.0 out of 5.0 by Great HEI Our only complaint is the noise can be heard from room next door. Wish there was more soundproofing. It was a busy Holiday weekednd. Great upkeep and friendly staff. Breakfast bar was very nice as usual/ January 2, 2014
Rated 5.0 out of 5.0 Favorite hotel This was my third time staying at your hotel. I am always impressed by the room, pool, breakfast and the amenities. The staff is outstandingly kind and I am always pleased to have cookies and coffee when I check in. December 31, 2013
Rated 2.0 out of 5.0 by No internet ever! I stayed for 4 days and on the entire stay I was unable to connect to internet!... Staff was unable to get me connected, even trying different staff members and connection options... Would not ever stay here again... Nor recomend... December 26, 2013
Rated 3.0 out of 5.0 by Average new hotel Excellent staff Great location Small rooms. Little room to move around. Dry air. December 9, 2013
Rated 5.0 out of 5.0 by Great Stay We stayed here over night from Thanksgiving until Black Friday. Location was great (just a walk to the mall, didn't even have to use the shuttle). There is also a free parking as well. Everyone was friendly and polite; the room was large and clean. Would definitely stay here again ! December 2, 2013
Rated 5.0 out of 5.0 by cant wait to return We so enjoyed our stay here! The manager remembered us and called us by name...customer service was outstanding! They have superior rooms which far exceeded our expectations! Can't wait to return! December 2, 2013
Rated 5.0 out of 5.0 by Just being selfish..... I would love to tell everyone not to stay at this hotel especially during Thanksgiving and long weekends... This way there are rooms available for my family and friends (but that's me being selfish). Hotel location is great for entertainment, shopping , and restaurants. Love the fact we get free Wi-Fi, breakfast, and late check out. December 2, 2013
Rated 4.0 out of 5.0 by Modern Hotel This is a nice hotel, it is very clean, looks pretty new, and in a good location. A few things - it has thin walls and you can hear the neighbors snoring. The fitness center has only one operating treadmill, and the other machines are pretty low quality. Also the TV is in a bad location in the fitness center, right where someone would walk. The weights in the gym are great though. The air conditioner/heater in the rooms cannot be turned completely off and is very loud when it turns on and off, and makes a clicking noise when running. Some rooms are better than others. November 26, 2013
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