Rated 4.1 out of 5 by 89
Rated 5.0 out of 5.0 by Scnep Clean and comfortable
This was a very clean and comfortable hotel. Great choices for breakfast. Loved that it was close to the freeway and shopping. I recommend this hotel to anyone.
August 6, 2013
Rated 2.0 out of 5.0 by unhappycanuck bad timing for use of amenities
We booked a room in advance online, and arrived in the evening on a Monday. We had planned to check in, go for dinner, use the hot-tub, watch some t.v., and rest up for shopping the next day. Upon check-in, we were told the hotel had been struck by lightening, and most of the t.v.s in the rooms weren't working. We were upgraded to a queen suite for the inconvenience (although a discount would have been preferable, since we didn't really need a suite). After dinner, we stopped a the front desk to ensure the pool area was still open. We were told it would be for another 1/.2 hour, so we rushed to get changed and get to the hot tub, only to find the room locked. Another call to reception and we were told the area was closed for maintenance, due to some loose tiles (this was 5 minutes after we'd been told it was open). The hotel was the most expensive one in the area, but it had been recommended by a friend, and we thought we were paying for quality and amenities. It certainly was not worth the money we paid. In the morning, we inquired about a discount, since we weren't able to use the amenities. We were told we had the option of a free upgrade next time we stayed there (we will NOT be staying there again), or priority club points (this was only the third time I'd stayed at any hotel in the U.S., wasn't aware that I had a club membership, and will not likely need the points, but this was the only other offer on the table, so I accepted it). On the positive side, the room and hotel were clean, and the breakfast was good.
August 6, 2013
Rated 5.0 out of 5.0 by ann25 a jewel in auburn hills
Excellent stay. Everything was good=room comfort, location, breakfast, cleanliness. Would go back.
August 2, 2013
Rated 4.0 out of 5.0 by lindylu35 Just 2 things...
The front desk employees were very helpful and nice. The room was nice, but I had a problem with the phone...it would make a ringing sound every ten minutes, so I had to unplug it. Also one of the lamps next to the bed, didn't work...I would think that with the price of the room, things as simple as these two things, should have been taken care of.
July 25, 2013
Rated 3.0 out of 5.0 by moneil Good but not great
Had an issue with the front desk when we requested extra blankets, but besides that it is a fairly decent place to stay. I would have stayed elsewhere, but since it is located in the parking lot of Great Lakes Crossing mall we choose to stay there.
July 25, 2013
Rated 5.0 out of 5.0 by klbuss Spacious rooms and comfortable beds!
Stayed here with my two teenage daughters after attending the Bruno Mars concert. Rooms were spacious, beds were very comfortable, breakfast was great before our day of shopping at Great Lakes Crossing. The teenagers really got a kick out of the "bidet" toliet seat too :). Will definitely stay again when attending our next concert.
July 18, 2013
Rated 4.0 out of 5.0 by axeman1000 nice stay
Was a good quiet stay. No problems with other patrons in the halls or the room near to us.
July 12, 2013
Rated 4.0 out of 5.0 by elvaldes Great service, average food
From the time I arrived at the hotel, I felt really comfortable. Staff made me feel home. Comfort in the room was as expected, a really nice bed, lots of space everywhere and many options to relax.
The only thing that I would really consider improving is the food served at breakfast. There are standard options as cereal, milk, yogurt, toast. However the egg option available, most of the time is really bad. It gives the impression of just serving it to provide another option, and not to satisfy the customers.
There are good things in this hotel: comfort, privacy, great location.
July 9, 2013
Rated 5.0 out of 5.0 by Pec27 Excellent service and super clean facilities
The room was clean and ready for us when we arrived. Exercise equipment was very nice and location near stores and restaurants was amazing. Breakfast bar was a little crowded and pillows were too soft for my liking but the staff brought me extras and went out of their way to find a bit firmer ones. Overall, I would return and recommend this hotel for others.
July 6, 2013
Rated 5.0 out of 5.0 by mend Stsff was excellent
Our stay was average....nice room, great shower, great bed but the best was Tyler at the front desk, and as shuttle driver. Tyler went out of his way to make us comfortable, even when he had to come tell us to keep it down!
Will definitely stay again!
June 28, 2013
Rated 5.0 out of 5.0 by Wendy3 Excellent service! Huge, modern rooms. Comfortable lobby area.
My daughter's wedding booked 38 rooms and each guest raved about the size of the rooms and the modern features such as bidets, the accomodating staff, the breakfast and lounge area, and the total atmosphere. Also, some guests enjoyed the pool and many guests helped close down Toby Keith's "I Love This Bar" for the wedding after-party, which is in the same parking lot.
I have stayed at a lot of motels/hotels for a lot of weddings and this was by far the best experience!
June 26, 2013
Rated 5.0 out of 5.0 by Leeboy47 Fabulous Stay
One of the better places in the area to stay. Very clean, modern, and well kept. Great staff service. Highly recommend and will be back soon.
June 25, 2013
Rated 4.0 out of 5.0 by blondie46 great stay!!!
the room was perfect nice and big and very comfortable very close to where we needed to be loved the mall right next door always a plus!! would stay with you guys again very friendly!!!
June 13, 2013
Rated 5.0 out of 5.0 by cbrenda Staff wonderful, comfortable bed, very clean room.
Would highly recommend. Staff are very efficient, and helpful with information and directions. Room was very clean, beds comfortable and the breakfast was excellent. I enjoyed the pool facilities. Shopping (reason for visit) and dining within walking distance.
June 7, 2013
Rated 5.0 out of 5.0 by Marius57 Clean, Decent and great location
We'll go back again. Great location in the heart of a huge shopping area.
May 30, 2013
Rated 4.0 out of 5.0 by awest1484 Great service, few complaints
I have stayed at this hotel 4 nights, on two sepreate visits everytime I have stayed there has been no hot water to shower with. The staff was great and the rooms are nice and clean. We were awaken by people being very loud going up and down the halls at 6 am which was a little annoying but to be expected in a hotel. I plan to visit back to the area in the next couple months, and if i choose to stay at the Holiday inn i dont receive the same experience with the water.
May 28, 2013
Rated 5.0 out of 5.0 by frances51 great service, clean, wonderful staff
helpful staff, easy access to shopping, enjoyable stay with my family. close to all restaurants. spent time at the pool.
enjoyed everything about the trip and hotel..
May 24, 2013
Rated 1.0 out of 5.0 by TrussTravler Business Travelers Beware
My stay here went terrible from the time I checked in to the time I checked out. At check in they young lady training a new desk jockey never recognized as a Platinum Member. When asking if there was an upgrade available, she told me yes then pointed to something on the screen and then told the trainee that's why we cant upgrade him??!!?? Whatever was on that screen must have been bad...Im still unclear why I wasn't given the upgrade. Most of the Holiday Inn Express hotels I stay at at least offer a bottle of water to Platinum member...not this one! The bed was average. When taking a shower, the temp of the water was going from hot to cold and cold to hot. The built in bidet toilet was odd and uncomfortable to say the least. I stay in hotels 200 nights a year and won't be staying at this hotel ever again!
May 22, 2013
Rated 2.0 out of 5.0 by Reci34 Too many things broken
Very nice location but that is where the good stops. So many things out of order or broken in this hotel. From plumbing issues to the public whirlpool being barely warm. The room was very ho-hum. Yes, it was clean but I was not impressed at all by this hotel. Too bad too because like said at the beginning, the location is wonderful.
May 12, 2013
Rated 5.0 out of 5.0 by StephenMcCa Exceeded Expectations
After staying five months at several HI Express in California and not getting value expected, this hotel was a delightful change! Excellent reception, nicely groomed front desk attendant, clean public space, well-organized buffet with hot food hot and cold food cold, easy check-out, and parking close. Next time in area, I won't miss this place.
May 6, 2013
Rated 5.0 out of 5.0 by WesternMichigan62 Great bed and spacious rooms.
Easy to find and right by one of the biggest outlet malls in the state.
May 5, 2013
Rated 1.0 out of 5.0 by Brian59 MY Room
No heat in the room, the night we got there. Call front desk the next morning and told them. We left for 10 hours and came back and still no heat. They never looked at it. Went to dinner and came back around 7:00 and had heat. The next morning we had NO HOT WATER, nice.
April 17, 2013
Rated 1.0 out of 5.0 by IceBath No Hot Water
Woke up the day of an important business meeting and after returning from the fitness room I discovered there was NO hot water! The water in pipes had to be barely above freezing and it was all I could do to prevent hypothermia from setting in. I hear this is not the 1st time this has happened at this hotel. All I got was an aopology and a 10% discount. Take my advice and find a different place to stay. I will.
April 16, 2013
Rated 5.0 out of 5.0 by MGLansing Comfy bed and very relaxing atmosphere
I stayed here because I needed a mental health break and found exactly what I needed. My room was very comfortable and the view overlooking a portion of the parking lot to the mall was amazing. Will definately plan on staying again and recommend it to others.
April 5, 2013
Rated 5.0 out of 5.0 by travelinman27 great service!
I have stayed at this location multiple times and always have a wonderful experience. The rooms are kept clean and the staff is friendly and available to help with whatever needs you may have.
I congratulate the management for being on top of their employees and making sure that their location is a welcome and refreshing stay. Whether you're a casual visitor or in town for business I highly recommend a stay at this Holiday Inn Express!
March 27, 2013
Rated 4.0 out of 5.0 by Kikki123 no hot water
we had no hot water on the morning we where leaving. We reported it but the staff at the front desk just wrote down our room number and said there was high usage of hot water that morning and a lot of other people had the same problem. We where not compensated in any way.
March 24, 2013
Rated 1.0 out of 5.0 by Rick67 Heat didn't work in room
I like this hotel as it is close to where I need to work and have stayed here before. But at this stay the heater in room would not work and the hotel's inability or willingness to move became frustrating. The maintenance person would come in and re-set the heater and it would work for a couple of hours (I saw him do it so I could reset it myself in the middle of the night). Since the staff could not find me another room I cut my stay short and found another hotel where everything in the room worked. If this hotel can fix this problem it is a good value hotel.
March 19, 2013
Rated 5.0 out of 5.0 by Tammy32 Enjoyable
The staff and room exceeded my expectations. This is my second visit at this location and I enjoyed both visits.
March 12, 2013
Rated 5.0 out of 5.0 by SHowell Favorite Holiday Inn Express so far
Traveling is part of career. I've stayed at many hotels across the United States and Canada and this is my favorite so far! My coworkers also try to book at this location when traveling to this area, but due to its value and reputation it can be difficult to book at times. Always worth the value!
March 6, 2013
Rated 5.0 out of 5.0 by ldh354 Great Location and Great Service
The Hotel is in a great location next to many resturants and shopping. The Hotel is always clean, the staff is very friendly and attentive. On my last stay it was nice to receive a note and a chocolate bar from the sales manager. The breakfast is great, the attendee always greets me with a "good morning" and the food service is excellent. The one recommendation that I would make is to make available Greek Yogurt with their breakfast selection.
February 7, 2013