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Rated 4.1 out of 5 by 89 reviewers.
Rated 5.0 out of 5.0 by Perfect stay for our Hockey team Perfect stay in all ways for our Luxemburgish hockey team during our US tour in Michigan. Really service-minded staff and comfortable rooms. Nice breakfast buffet with variations. All in all - a great stay - many thx! January 22, 2013
Rated 5.0 out of 5.0 by room Room was very nice, on suggestion is when you have kids with you, you should have a sliding door or even a draw curtain between the bed and the living room. It would make the whole experience better. TV's should also be in sync with each other. Our TV's had 2 different guides and 1 only got 20 channels and the other got 50. Maintenance man(who I couldnt understand) stated their is nothing to do to fix this??? January 7, 2013
Rated 2.0 out of 5.0 by Disappointed with Service Disappointed with our last stay. We didn't have a shower curtain in our room and had to wait over a half hour for someone to bring us one. Then the following day, no clean towels were left for us, and room was poorly cleaned. It appeared beds were made and that was about it. Very dissatisfied with this last stay. January 6, 2013
Rated 5.0 out of 5.0 by Excellent One night stay that was perfect. Early check-in was available which completely satisfied my requirement for this trip. Staff on each shift I interacted with was friendly and accommodating. January 4, 2013
Rated 5.0 out of 5.0 by Excellent Value and Modern Comfortable Rooms I would recommend this location for anyone who is looking to get a goodnight sleep before tackling a full day of shopping in Auburn Hills, The staff were very professional and efficient at there jobs, The room was more than we expected, and for a family of four adults was plenty large enough. Room and overall hotel was bright and modern,with a surprisingly free breakfast that included hot and cold choices for everyone's taste. Thank you December 20, 2012
Rated 4.0 out of 5.0 by Thank You We were only at the Holiday Inn for one night but, overall, our experience was very good. Everyone was very friendly and polite - excellent customer service especially from the shuttle drivers which is so appreciated. We even had one driver from the hotel next door - how nice that everyone is able to help each other out! I would highly recomment this hotel! - December 13, 2012
Rated 4.0 out of 5.0 by Great Service Very comfortable but a little noisy.The walls seem to be very thin. December 13, 2012
Rated 4.0 out of 5.0 by Great Location, Clean & Affordable I stayed here for a "stay-cation" with my family. We used the pool...basic, clean and proper temperature. I thought the buffet breakfast was adequate and EXTREMELY well maintained. The rooms were average, but clean. My kids loved the bidet toilets with heat seat. Fantastic location next to the outlet mall and I-75. December 12, 2012
Rated 5.0 out of 5.0 by Great Location and Great Staff I stay at this hotel over 30 nights a year for several reasons. The great location and the friendly staff. There are many Hotels in the Auburn Hills areas that are closer to my work but I always choose this hotel because it is withing walking distance to many shopping and dining options. Amy and her staff are always very helpful and they make an effort to great you by name which is a nice touch. On several occasions upon late checkin or coming back late from dinner, Colleen at the front desk, has insisted on making some fresh coffee or a fresh batch of cookies (that is the type of service level that generates repeat business). The hotel is always clean and the breakfast is nice and hot. My only advice to anyone considering a stay is to book in advance because this hotel sells out frequently. December 10, 2012
Rated 3.0 out of 5.0 by Needs new beds The bed springs dug into my back. Everything else was great December 8, 2012
Rated 5.0 out of 5.0 by extremely clean room and great location We had such a great time as always!! very safe area and so close to the mall, dont have to worry about drinking and driving! Hotel has everythink you could possibly need, breakfast was great, thanks for the great stay holiday inn!! See you soon December 1, 2012
Rated 1.0 out of 5.0 by Looking to stay somewhere else next year Bed's were uncomfortable. Pull out couch extremely uncomfortable (all you could feel were springs). Toilet seat broken. Bad smell in hallways. Dirty bedspread. Room was above front door so very noisy. Mislead when booking as was told that it was a 2 room queen suite. Not 2 rooms at all - no separation of rooms at all. November 28, 2012
Rated 4.0 out of 5.0 Great Hotel We love staying here. The staff is top notch especially Amy who takes great care of us every single time we need a room. Our last stay was very last minute and we had a great room and was very quiet.Keep up the great work! November 24, 2012
Rated 5.0 out of 5.0 by Great service and accommodations I stayed at Auburn Hills for about 98 times in the past two years and the customer service has been great. The front desk personnel are always friendly and helpful. They would always honor my room preferences and go out of their way to make my stays comfortable and relaxing. The rooms were always neat and clean and the beds are very comfortable. The location is great for shopping and a good variety of restaurants are available. November 21, 2012
Rated 5.0 out of 5.0 by Beautiful place and great service We had 16 in our party and you keep us all together, my husband forgot his razor and at 6:30 in the morning you had one there in less than 5 minutes. The people that work there are wonderful, polite and very curtious. It was a really good breakfast, good selection. Thank you for a great night! Sincerely, Jan and Wayne November 17, 2012
Rated 4.0 out of 5.0 by Shopping in Auburn Hills I took my wife and daughter shopping at Great Lakes crossing and an overnight stay at the Holiday Inn. I left the girls at the mall and I went to check in at 1:30 and was quite happy to see my room was ready. I was met by polite, helpful and friendly staff at the front desk. The room was nice but the real shocker came when I went to watch college football and found out that the hotel cable got ALL the ESPN channels. I had my choice of over 7 football games all day. Bonus!!! The breakfast was nice and it saved me over $25.00. This was my second stay at this hotel and most certainly will not be the last. November 16, 2012
Rated 5.0 out of 5.0 by Great Service and room Just wanted to say a BIG Thank you to Front Desk Team and for putting me in room 1000 from 11/6 - 11/9 November 14, 2012
Rated 3.0 out of 5.0 by Many disappointments The hot tub didn't work when it finally did it was not hot at all. The pool is supposed to be heated was ice cold. The tv in the excercise room was not working October 27, 2012
Rated 1.0 out of 5.0 by Nice facility,clean and nearby shopping mall The facility is nice, clean, good rooms and breakfast was comparable to other facilities. Hotel was close to various shopping malls & major stores. Access easy from the expressway. However, we did have an issue on check out time. We are and have been Platinum members for years, and have stayed at this hotel many times in the past. We had asked for a late checkout of 1400hrs and my wife was running a little late (on the phone, 1415 hrs) and the head staff cleaning woman demanded that my wife leave the room immediately. When my wife mentioned it to the hotel manager, manager, took a laissez-faire attitude, altho, she eventually apologized and stated she talked to the staff person. Her comment was that the room needed to be cleaned for the upcoming persons. I have traveled 2 weeks out of the month for the last few years and we have never had an issue like this before. When that has happened, arriving at a hotel and the room not being ready, they have always apologized, taken my luggage and let me know when room is available, not a big deal. I would recommend the staff review customer service policies and work on eliminating the rudeness and improve their etiquette talents. October 19, 2012
Rated 4.0 out of 5.0 by Nice stay Very convinient to the malls for shopping. Quiet room with good beds and lovely breakfast, something we've come to expect from Holiday Inn Express. Would stay there again. October 18, 2012
Rated 5.0 out of 5.0 by Great stay! Thoroughly enjoyed our stay at the HIE Auburn Hills! Staff were friendly and helpful when we asked for directions to a restaurant, room was very clean and spacious (my husband loved the "deluxe" toilet seat). The breakfast room is extremely clean with plenty of tables/chairs, also lots of selection, perfect for kids too. The location to the factory outlet is perfect, you could walk to and from if you'd rather leave the car. Will definitely stay again! October 11, 2012
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