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Rated 4.3 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Nice hotel This is our favorite hotel to stay in when we come to Michigan. I have to say though, the handicap room we stayed in the first night was a bit challenging for someone who is over 6ft tall. Most of the staff at this hotel are friendly and knowledgeable. July 15, 2014
Rated 5.0 out of 5.0 by Great Service and Staff The entire staff was the friendliest and most helpful of any I've encountered. Our group received permission to use the breakfast room 2 nights, during our stay, to eat our carry out dinner. The staff was very accommodating and checked in with us a couple of times to see if there was anything we needed. This same friendliness and helpfulness was exhibited by all staff members and in all situations during our stay. This provided a great atmosphere for our stay. We felt very welcomed. This is definitely where we will stay whenever we're in the area. July 8, 2014
Rated 5.0 out of 5.0 by Happy coustomer I would recommend the holiday inn express it was clean and the staff is very friendly July 8, 2014
Rated 5.0 out of 5.0 by Amazing Time! There staff there is the best! Very friendly and super helpful! I will always come back and stay there. And the room and cleanliness was out of this world. The front desk even watched my luggage while I went and shopped the mall. There all amazing and thank you for my stay with the hot tub too! July 8, 2014
Rated 4.0 out of 5.0 by Great service provided by all staff at this hotel. My only negative comment would be that the mattress was not as comfortable as I expected. the location of this hotel is extremely convenient for shopping at Great Lakes Crossing. (Within walking distance to mall July 6, 2014
Rated 5.0 out of 5.0 by Clean and comfortable Staff was great, rooms clean and close to shopping and easy access to DTE. Breakfast was awesome and clean, plenty of seating room and food even with alot of guests. July 3, 2014
Rated 5.0 out of 5.0 by nice clean quite hotel Very convenient location for shopping at the outlet mall. Friendly staff, hotel is clean and has everything you need except restaurant (breakfast only) but I usually like to dine out and there are couple of restaurant within walking distance. July 3, 2014
Rated 5.0 out of 5.0 by Alles gut Gut, direkt an einem Outlet mit Essensmoeglichkeiten, alles zu Fuss erreichbar. June 30, 2014
Rated 5.0 out of 5.0 by Great stay The shuttle driver (Karen) is awesome and the night are super nice and let us eat our pizza in the dining room. Their staff is always extra - stayed there many times and they are the best people. June 25, 2014
Rated 5.0 out of 5.0 by Awesome place to stay! loved everything, but I think i left 2 sets of pjs there!! :( June 23, 2014
Rated 5.0 out of 5.0 by great stay at Aubun hills, Michigan Had a great stay at the Holiday Inn Express, the staff are very friendly and the room was very clean and quiet to sleep. June 19, 2014
Rated 2.0 out of 5.0 by Smell and hair in tub I was so excited about my stay but, upon entering our room an unpleasant Oder and a tub that had not been cleaned very well had to rinse the hair out ....sad The front desk lady was wonderful and offered another room. June 13, 2014
Rated 5.0 out of 5.0 by Always Friendly Staff I have been coming to this hotel since it opened and it is amazing service, clean and very welcoming. I love the location as it is close to the gteat lakes crossing as well as alot of other stores I like to go shopping at when I visit the states. Like Old Navy, Target, Meijers, Joanne's, Costco, Dollar Tree, and some great restaurants. My fave's are Chili's and the Long Horn. Dont forget to check em out. June 12, 2014
Rated 5.0 out of 5.0 by The best HI Express I have visited This place is terrific. The rooms are large and comfortable. Everything is well maintained and the staff is great. One of the perks I like most is that it seems that each room comes with a washlet on the toilet. I go further out of my way to stay here when I am in town on business. June 9, 2014
Rated 5.0 out of 5.0 by all was great, highly recommend all was great, staff, facility and location, nice that it is right next to mall, good desk and work area, internet quiet rooms, nearly brand new facility June 8, 2014
Rated 5.0 out of 5.0 by Nice Staff, Nice Rooms, Gentleman at front desk during check in time was courteous, kind, and very helpful. I sometimes encounter prejudiced hotel staff when traveling not to at this hotel. The room was nice, clean and comfortable. I had a problem with being locked out of my room but my overall experience was good and I would stay there again. I really like the hotel. June 6, 2014
Rated 1.0 out of 5.0 by Unfair Charges I recently received my credit card statement which is a little over a month ago now after staying and discovered that there was a charge on my account from this hotel. I called and talked to the person who answered the phone and she notified me that I was being charged a smoking fee. I had some questions about the fee and she told me to call back and speak to a manager the next day. The next day I called and was directed to a manager. I asked the manager why I was being charged the fee and at first she just gave me a vague response of well we typically charge the fee if we smell smoke or find some kind of evidence that there was smoking in the room. I said that I understand that but what is the proof that there was smoking in my room. She told me she would get with the person in charge of house keeping and asked if I would I like to hold. I told her yes and while I was waiting got disconnected. She did call me back and told me that the person who cleaned my room smelled smoke. I told her I do not smoke but she just insisted that the person smelled smoke. I asked her then basically its my word against hers and you are just going to take her side and not even investigate my side of the story. She was not willing to work with me at all and told me there was nothing she would do for me and I should feel lucky that they only charged me $xx.xx when they should have charged me $xxx.xx which is the standard fee. First of all I think that it is a very poor business practice to not notify a customer of an issue and just charge them a fee that they are unaware of. As an owner of a family business I would never do that to a customer. Second of all I am extremely disappointed the manager was unwilling to listen to my side of the story and to so abruptly tell me there was absolutely nothing she would do for me. I can say that I will not be returning to this hotel again. April 29, 2014
Rated 5.0 out of 5.0 by excellent service and accomodations staff goes above and beyond to be of service and are truly friendly from front staff to management --- great place to staty April 27, 2014
Rated 5.0 out of 5.0 by Excellent hotel and exercise room/pool was great I was in for one night and everything was outstanding with this hotel. Service amenities and staff were all top notch. April 14, 2014
Rated 5.0 out of 5.0 by Very Nice Customer Service Had a very nice stay. The room was clean, and customer service was very good. Second time I stayed at this location, will stay here again. April 14, 2014
Rated 5.0 out of 5.0 by Very accomadating Our room was extremely comfortable.The room was quiet and very clean..My neice and I stayed at this facility while on a shopping trip.Brandon who was working the front desk went above and beyond to accommodate our requests,very friendly and curtious..Very convient shopping in area..Would recommend this facility to all friends and family..Thanks again Brandon you made our stay very nice...Elaine.. April 13, 2014
Rated 4.0 out of 5.0 by Close proximity to mall and spacious 2 couples stayed in a double queen room. It was very spacious and we enjoyed the fancy toilet seat that was warm and had cleaning options. We really enjoyed the close proximity to the Great Lakes Crossing as we went bar hopping and did not have to drive or call a cab! April 9, 2014
Rated 5.0 out of 5.0 by the best place for girls' weekend away Always stay here….very welcoming staff, beyond friendly!!!! Very convenient to ALL shopping. Looking forward to next year :) April 9, 2014
Rated 3.0 out of 5.0 by Aceptable Aceptable para un viaje de negocios y no pra vacaciones. April 7, 2014
Rated 5.0 out of 5.0 by Great Place Our room was large, clean, and comfortable. Your staff was helpful and friendly, and we really appreciated the available shuttle to and from the wedding reception! April 1, 2014
Rated 2.0 out of 5.0 by Paid Extra for a hot tub I rented a room with a hot tub. While soaking and enjoying, there was all this mildew/soot floating through the water. It seemed to have come out of the jets. At this point I was already disgusted and there was not much to do except shower that off. I tried calling the manager number on the paper that was slid under our door during checkout who wanted to personally hear about issues and it was the wrong number. Its disappointing to pay so much extra for a hot tub and its not clean. March 2, 2014
Rated 5.0 out of 5.0 by Staff was very friendly and room was gorgeous!!! We really enjoyed our stay. We were on a girls shopping trip to Great Lakes Crossing and having the hotel so close was such an advantage. The staff was very friendly whenever we saw any of them and the breakfast was very very good as well. We will definitely be going back and plan to stay here again!!!!! February 26, 2014
Rated 5.0 out of 5.0 by SUPER CUSTOMER SERVICE There were 5 ladies stranded in Auburn Hills from Toronto, Ontario because of the snow storm that pummeled Michigan on January 2nd. This was 2nd annual trip for most of the gals and routine is to go shopping at Auburn Hills Mall and drive back to Canada same day. Well not this time around also to add it was minus 40. We were lucky enough that there were two hotels right across the street from mall, we chose Holiday Inn because one of us had a membership card. Upon our arrival Brandon the Holiday inn rep. greeted us with a friendly and warm smile. He made us feel welcomed and he was very inviting. While waiting in lobby to be checked in the Manager was on his way out. He stopped to ask how we were and didn't rush to leave. (which most people would do) thought this was a great attitude and made our welcome even better knowing that we were in good hands. Being from a customer service background I truly appreciated how well both employees handled their customers. We loved everything about the Holiday Inn, bedding was comfortable and clean, there was free coffee offered as well as juices, water and cookies, there was even a swimming pool for our use. Brandon even gave all 5 women toiletries because we didn't expect to be staying over in Michigan. We would highly recommend Holiday Inn Express Auburn Hills. January 16, 2014
Rated 3.0 out of 5.0 by Not what I expected for a suite. My wife and I stayed here for the weekend to celebrate our sixteenth wedding anniversary. We have eight children, getting away is not a common thing for us. The room I originally booked was a jacuzzi suite. The room was very large and shared a wall with the swimming pool. Upon inspecting the room I noticed that the drain in the hot tub was broke. I called the front desk they ended up offering to move us to a different suite and we accepted. The second room was fine withthe exception of the timer for the hot tub only stayed on for fifteen minutes before it had to be reset. The room had absolutely no furniture in it other than a bed and desk chair. Poor at best for a suite. I would have expected some kind of sitting area. Our first night there we had to call the front desk several times for a noise disturbance above our room. The night management handled it properly. I was not offered comp for my inconvenience. It did not stop us from enjoying our anniversary. January 15, 2014
Rated 2.0 out of 5.0 by super nice clean room The room we had was awesome. The staff was great. Room was super clean and the bed was really comfortable. I would rate this hotel 5 stars if I had a good night sleep in that comfortable bed. Me and my wife get a hotel from time to time when kids are away just to rest and relax and this was our choice this time. We were woke up at 2am from drunks thinking our room was their room trying to open our door. Very loud in the hall for about a half hour until I finally had to call front desk. I couldn't get back to sleep until about 4am so the rest I was hoping to get never happened. Great room doubt we'll ever go back because of this. January 11, 2014
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