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Rated 4.5 out of 5 by 224 reviewers.
Rated 3.0 out of 5.0 by Leisure Travel Was an over all ok stay.. Just not the usual quality of a holiday inn juts little dated.. June 20, 2016
Rated 3.0 out of 5.0 by Overall Experience As a rule, I look forward to my stays at Holiday Inn Express locations. The customer service has always been exceptional and I always feel as though my stay is welcomed and appreciated. The rooms have always been a place where I could feel like I was at home. This particular trip, I found the room to be somewhat uncomfortable. The window was unlocked and cracked open (which made me a little fearful) and the floors were not as spotless as they normally are. The front desk clerk, though not unfriendly, didn't seem to have a great deal of knowledge or experience with things other than check-in and check-out. Because that is the only Holiday Inn Express in Auburn, I will continue to stay there on my family visits. Past visits have always been a pleasant experience and I would hope that my last experience hasn't become the "norm". June 17, 2016
Rated 1.0 out of 5.0 by Dirty I have been traveling for work for over 14 years and I have stayed at a lot of different hotel chains. Given the chance, I usually prefer to stay in a Holiday Inn Express. I have always had a good experience which has kept me coming back, until now. I had to actually look out the window and see if I had checked into the wrong hotel. The room reeked from stale cigarette smoke, reminiscent from the 1970's rooms. The tile on the floor was filthy and it looked like the grout had never been cleaned. I know that these rooms have a lot of abuse from people coming in and out each and every day, but this was far below my expectations. I didn't feel comfortable walking around the room without my shoes on. I don't always look for rooms based on price, but more on reputation. Time will tell if I return to another Holiday Inn Express, others are looking more and more appealing. June 14, 2016
Rated 4.0 out of 5.0 by Good location and nice staff Had an overnight stay at this location. Was very happy with the staff and look of the hotel lobby and common areas. Room was clean and bed was fair. I prefer a firmer mattress but slept well. Only complaint would be the temp in the room when we arrived. The whole hotel felt a little warm on the 3rd floor. The unit in the room worked well and room was much cooler by the time we returned from dinner. I would recommend this hotel to anyone traveling on a budget needing a clean comfortable stay with included breakfast. June 11, 2016
Rated 5.0 out of 5.0 by Good location, friendly staff Always make this my first choice when in the Auburn area. Friendly service, clean rooms. June 8, 2016
Rated 2.0 out of 5.0 by Comparable to economy motel I chose Holiday Inn Express, because they normally have good quality bedding and towels. In this instance the mattress was very old and thin, and the sheets were almost threadbare. The towels were in need of replacement. When I pulled the night stand out to plug in the lamp, it was very dirty behind the nightstands/bed. For the money I spent, I would have been further ahead to stay in a economy motel, as this place did not meet the expectation I have for Holiday Inn Express hotels. June 6, 2016
Rated 5.0 out of 5.0 by Nice location, clean and comfortable The hotel staff were friendly and professional. The room was clean and quiet and the bed was comfortable. A nice stay after a long day on the road. I would stay here again and plan on doing so. June 2, 2016
Rated 4.0 out of 5.0 by Nice hotel We enjoyed our stay. The mattress was comfortable, however, the pillows were too firm. In previous HIE, we have two soft and two firm. There were 4 firm. Also, I opened a carton of skim milk and when I poured it, there were lumps....I smelled it and it was foul. Other than that, the breakfast was good. May 31, 2016
  • 2016-06-23 T21:29:35.546-05:00
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