Rated 4.6 out of 5 by 36
Rated 3.0 out of 5.0 by SuperPoser Nice Hotel, but no "non-pet" rooms.
The hotel was nice and the staff was friendly.
I asked for a non-pet room and was told every room has had pets in them.
The room did not smell like pets, but there was hair on the floor of room 226.
I had no issues the first night, but the second night I was sneezing often.
It is nice for owners to be able to bring pets along during vacations, but it would also be nice if the hotel provided pet-free rooms for those of us who have allergies.
For potential visitors, if you have allergies either bring allergy medication or stay at a different hotel.
September 23, 2013
Rated 4.0 out of 5.0 by aggierose comfortable bed
we enjoyed our short stay. everything was clean and exceptional. had no problems.
September 17, 2013
Rated 5.0 out of 5.0 by seemcgee the bes tHoliday In Express
I have now stayed several times at this H.I. Express during the labour day celebrations.
It is the best Holiday Inn Express anywhere in North America for friendly staff, extra goodies, everything and anything to make you feel welcome.
Thanks to all the great staff- See you next year- already booked!
September 5, 2013
Rated 5.0 out of 5.0 by Fleamarketshopper Excellent facilities and friendly staff
I stayed at Auburn HIX 8/25-8/27/13 and 8/29-9/1/13 for ACD Festival activities and as always found the facilities great and the staff super friendly and helpful. The staff goes out of their way to be helpful. I highly recommend this Holiday Inn Express. Interior and exterior were clean, staff courteous and helpful. Staff treats their guests like famil.
September 4, 2013
Rated 5.0 out of 5.0 by erjon1 Great room, Great service
This is the fourth time I have stayed at this particular Property. I always look forward to my return visits to the Auburn area knowing that I will not be in for any surprises when selecting accomodations.
The rooms are spacious and comforatable. The entire property is up to date and spotless. I would recommend this location to anyone traveling in this area.
August 29, 2013
Rated 5.0 out of 5.0 by RB1206 efficient and pleasant
Great for a quiet night, and very comfortable bed. I was there on a business trip and there was no disturbance. got a great night's rest and was good to go the next day.
the staff was polite and efficient, and had a warm smile and ready helpful suggestions about food places, and things to do around Auburn .
overall a great stay!
August 29, 2013
Rated 5.0 out of 5.0 by Timbo53 Late arrival
Got to the hotel around midnight and the gal behind the counter was great. She had my package all ready, checked me in quickly, and made sure I had some water and snacks to hold me over until breakfast. They really look after you and make you feel special. Thanks for the great service.
July 30, 2013
Rated 5.0 out of 5.0 by dweaver Excellent & Courteous Staff
Stayed here for business. Service was excellent, very courteous. I'll definitely stay again.
July 28, 2013
Rated 5.0 out of 5.0 by felson99 Great place to stay.
Overall excellent experience, great staff, and nice clean room. And nice choices for breakfest too!!! Thank you HIE!!!!!
July 19, 2013
Rated 4.0 out of 5.0 by doug522003 front desk
no one behind front desk. lady was over in breakfast area sitting with guests.
July 4, 2013
Rated 2.0 out of 5.0 by bweaver711 Smoky Room
This is the second consecutive HI Express I've stayed at where the room smelled like smoke. It seemed like both (this stay and the former in Bloomington, IN) had converted smoking rooms to non-smoking rooms, but they still smelled like smoke. The customer service was good along with all other parts of the stay.
July 2, 2013
Rated 5.0 out of 5.0 by KolarKid410 BEST SERVICE!!!
I have stayed in 500-600/night hotels that did not give me the service that Shelley gave me while I was there. Absolutely fantastic!!! I appreciate her smile (and saving me a cookie or two) and putting up with me an my skeet friends! I will ALWAYS come back to this hotel as long as she is there!!! Eric K.
June 29, 2013
Rated 5.0 out of 5.0 by baldeagle06 Great Service
You have a great hotel ---my granddaughter loved it and so did gramdma and grandpa.
Keep up the good work.
June 17, 2013
Rated 5.0 out of 5.0 by Fred047 Comfortable room and great personal service with friendly staff.
Only drawback was the absence of an in-room refrigerator, which would have helped our travel needs. Otherwise excellent. Slightly higher room rate than others in the area, but we knew we could rely on the standard of Holiday Inn service.
May 31, 2013
Rated 5.0 out of 5.0 by rrtx1954 Great staff and comfortable room
The staff went above and beyond my expectations for courtesy and helpfulness. When my elderly father had difficulties with the room facilities, the service desk immediately found him a handicapped equipped room that he thought was wonderful. It made his visit to old friends less stressful. Members of the staff gave us good driving instructions to the local subdivision we were looking for. And they really know how to present breakfast. They keep the cinnamon buns warm so they melt in your mouth! :)
May 27, 2013
Rated 5.0 out of 5.0 by RichB Friendly and accomodating to my schedule
I needed a late checkout the next day due to a schedule conflict. They were extremely flexible and accommodating.
May 19, 2013
Rated 5.0 out of 5.0 by Blackhawk Transfer to Rochester Hills, Michigan
I stayed at this hotel during my transfer from Dallas, Texas to Rochester Hills, Michigan. I had an excellent night sleep and a good breakfast in the morning before completing my trip. I would recommend this hotel. I will stay at this hotel in the future.
May 10, 2013
Rated 5.0 out of 5.0 by jillspe Great rooms and service
Enjoyed our stay staff was great! Will surely stay here again.
May 5, 2013
Rated 5.0 out of 5.0 by donnat13 A great place to stay!
Thanks so much for everything you guys are the best all the way around!
April 17, 2013
Rated 5.0 out of 5.0 by Mike45Mike Great Service
Service was excellent. Breakfast was available early. Snacks and cookies when returning in the evening.
April 13, 2013
Rated 4.0 out of 5.0 by devin work stay
Nice place overall, the beds are not good. They need to be replaced. Replace the mattresses to something different (newer and nicer) and you will have a great hotel on your hands.
February 24, 2013
Rated 2.0 out of 5.0 by NBBF Hotel stay
The rooms are in need of upgrading, they look old and worn. The room was extremely warm when we arrived. After unsuccessfully trying to reduce the heat by turning down the temperature, we turned it off. When that did not work we turned on the air conditioner to get some cool air. It made our stay rather uncomfortable. The staff are very nice and the breakfast was very good.
January 10, 2013
Rated 5.0 out of 5.0 by Jeff1953 Service
We had excellent service from the full staff & the room was also excellent.
December 13, 2012
Rated 4.0 out of 5.0 by smith58 Great place to stay but probably not worth the price
I enjoyed my stay and the staff service was excellent., but for the price it was not worth the stay. We had previously stayed at a cheaper hotel just down the street and thought that since the holiday inn cost more and looked nicer on the outside it would be nicer and I was wrong. The pool was small and very very cold, and the breakfast did not have many options. In the future I will probably go somewhere else.
December 6, 2012
Rated 5.0 out of 5.0 by Steve48 Friendly place with great staff
I walked in after a couple of stays in previous months, was recognized and greated by the same friendly night staff, in the same warm professional way as before. The clean comfortable rooms, full flow shower heads, wonderfull bedding, and extensive breakfast selections are a few of the things I've come to expect at all Holiday Inn Express locations. This one doesn't disappoint.
December 5, 2012
Rated 5.0 out of 5.0 by DLABH VERY COMFORTABLE MOTEL
WE TRY TO STAY AT THIS MOTEL ON EVERY TRIP NORTH, BECAUSE OF THE COMFORT AND FRIENDLY STAFF.
November 6, 2012
Rated 5.0 out of 5.0 by SteakGirl Customer Service
This Holiday Inn was wonderful. I stay here when I travel and the staff are always helpful. The breakfast has a variety of choices. Thanks
October 22, 2012
Rated 5.0 out of 5.0 by djm21 Pets appreciated!
Hotel staff were great, as was the room. After a long day of driving, we were welcomed with snacks and a friendly reception. When traveling to visit family we must bring our pet and appreciate the hotel for allowing us to stay here. We will definitely return when passing through again.
October 7, 2012