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Rated 4.4 out of 5 by 61 reviewers.
Rated 5.0 out of 5.0 by efficient and pleasant Great for a quiet night, and very comfortable bed. I was there on a business trip and there was no disturbance. got a great night's rest and was good to go the next day. the staff was polite and efficient, and had a warm smile and ready helpful suggestions about food places, and things to do around Auburn . overall a great stay! August 29, 2013
Rated 5.0 out of 5.0 by Late arrival Got to the hotel around midnight and the gal behind the counter was great. She had my package all ready, checked me in quickly, and made sure I had some water and snacks to hold me over until breakfast. They really look after you and make you feel special. Thanks for the great service. July 30, 2013
Rated 5.0 out of 5.0 by Excellent & Courteous Staff Stayed here for business. Service was excellent, very courteous. I'll definitely stay again. July 28, 2013
Rated 5.0 out of 5.0 by Great place to stay. Overall excellent experience, great staff, and nice clean room. And nice choices for breakfest too!!! Thank you HIE!!!!! July 19, 2013
Rated 4.0 out of 5.0 by front desk no one behind front desk. lady was over in breakfast area sitting with guests. July 4, 2013
Rated 2.0 out of 5.0 by Smoky Room This is the second consecutive HI Express I've stayed at where the room smelled like smoke. It seemed like both (this stay and the former in Bloomington, IN) had converted smoking rooms to non-smoking rooms, but they still smelled like smoke. The customer service was good along with all other parts of the stay. July 2, 2013
Rated 5.0 out of 5.0 by BEST SERVICE!!! I have stayed in 500-600/night hotels that did not give me the service that Shelley gave me while I was there. Absolutely fantastic!!! I appreciate her smile (and saving me a cookie or two) and putting up with me an my skeet friends! I will ALWAYS come back to this hotel as long as she is there!!! Eric K. June 29, 2013
Rated 5.0 out of 5.0 by Great Service You have a great hotel ---my granddaughter loved it and so did gramdma and grandpa. Keep up the good work. June 17, 2013
Rated 5.0 out of 5.0 by Comfortable room and great personal service with friendly staff. Only drawback was the absence of an in-room refrigerator, which would have helped our travel needs. Otherwise excellent. Slightly higher room rate than others in the area, but we knew we could rely on the standard of Holiday Inn service. May 31, 2013
Rated 5.0 out of 5.0 by Great staff and comfortable room The staff went above and beyond my expectations for courtesy and helpfulness. When my elderly father had difficulties with the room facilities, the service desk immediately found him a handicapped equipped room that he thought was wonderful. It made his visit to old friends less stressful. Members of the staff gave us good driving instructions to the local subdivision we were looking for. And they really know how to present breakfast. They keep the cinnamon buns warm so they melt in your mouth! :) May 27, 2013
Rated 5.0 out of 5.0 by Friendly and accomodating to my schedule I needed a late checkout the next day due to a schedule conflict. They were extremely flexible and accommodating. May 19, 2013
Rated 5.0 out of 5.0 by Transfer to Rochester Hills, Michigan I stayed at this hotel during my transfer from Dallas, Texas to Rochester Hills, Michigan. I had an excellent night sleep and a good breakfast in the morning before completing my trip. I would recommend this hotel. I will stay at this hotel in the future. May 10, 2013
Rated 5.0 out of 5.0 by Great rooms and service Enjoyed our stay staff was great! Will surely stay here again. May 5, 2013
Rated 5.0 out of 5.0 by A great place to stay! Thanks so much for everything you guys are the best all the way around! April 17, 2013
Rated 5.0 out of 5.0 by Great Service Service was excellent. Breakfast was available early. Snacks and cookies when returning in the evening. April 13, 2013
Rated 4.0 out of 5.0 by work stay Nice place overall, the beds are not good. They need to be replaced. Replace the mattresses to something different (newer and nicer) and you will have a great hotel on your hands. February 24, 2013
Rated 2.0 out of 5.0 by Hotel stay The rooms are in need of upgrading, they look old and worn. The room was extremely warm when we arrived. After unsuccessfully trying to reduce the heat by turning down the temperature, we turned it off. When that did not work we turned on the air conditioner to get some cool air. It made our stay rather uncomfortable. The staff are very nice and the breakfast was very good. January 10, 2013
Rated 5.0 out of 5.0 by Service We had excellent service from the full staff & the room was also excellent. December 13, 2012
Rated 4.0 out of 5.0 by Great place to stay but probably not worth the price I enjoyed my stay and the staff service was excellent., but for the price it was not worth the stay. We had previously stayed at a cheaper hotel just down the street and thought that since the holiday inn cost more and looked nicer on the outside it would be nicer and I was wrong. The pool was small and very very cold, and the breakfast did not have many options. In the future I will probably go somewhere else. December 6, 2012
Rated 5.0 out of 5.0 by Friendly place with great staff I walked in after a couple of stays in previous months, was recognized and greated by the same friendly night staff, in the same warm professional way as before. The clean comfortable rooms, full flow shower heads, wonderfull bedding, and extensive breakfast selections are a few of the things I've come to expect at all Holiday Inn Express locations. This one doesn't disappoint. December 5, 2012
Rated 5.0 out of 5.0 by Customer Service This Holiday Inn was wonderful. I stay here when I travel and the staff are always helpful. The breakfast has a variety of choices. Thanks October 22, 2012
Rated 5.0 out of 5.0 by Pets appreciated! Hotel staff were great, as was the room. After a long day of driving, we were welcomed with snacks and a friendly reception. When traveling to visit family we must bring our pet and appreciate the hotel for allowing us to stay here. We will definitely return when passing through again. October 7, 2012
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