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Rated 4.4 out of 5 by 84 reviewers.
Rated 2.0 out of 5.0 by great shower pressure loved the shower pressure not to many hotels have this May 5, 2014
Rated 3.0 out of 5.0 by No Frills room No frig, no micro wave, basic room. Offered soup on check in which was good. Priced to high for the area. April 13, 2014
Rated 3.0 out of 5.0 by Clean but nothing special. When I booked a Standard room, it was just that. No fridge, no desk, a small table that you could crowd your paperwork on. Bear bones mimimum for a Holiday Inn. March 29, 2014
Rated 3.0 out of 5.0 by Was okay... We arrived earlier than necessary for our travel purpose so our small children could enjoy the pool. However, we didn't know until we checked in that the pool was down. We we're given the option to go across the street and swim at the sister hotel. That's just not very easy with four kids. Too much of a hassle to change and pack stuff up and walk back over in 20° temps in wet clothes. We had very disappointed children. Other than that it was a great over night stay. March 19, 2014
Rated 5.0 out of 5.0 by Always a great stay Love this hotel, staff is very cordial...Sarah does a great job makes me laugh every time I stay. March 16, 2014
Rated 1.0 out of 5.0 Worst Customer Service Have been staying at this location for over a year (off and on) and had a worst customer experience during my last stay. Due to severe weather conditions, I had to cancle my plan reducing my stay to one night stay only. I was behind by only 30 min from their announced checkout time and was forced to pay for the following night when I didn't stay there. On top of that there was not a single appology from the customer rep nor the manager with the typical excuse that we have to follow the Hotel Policy. February 7, 2014
Rated 5.0 out of 5.0 by nice hotel for business Located right off the highway. Close to a variety of restaurants for all types of meals. The staff is very friendly, professional and there for you. February 4, 2014
Rated 5.0 out of 5.0 by excellent accomodations We recently stayed at your hotel with all of our children and grandchildren. Everything was wonderful! The rooms were very clean, as was the pool which we enjoyed very much. We would definitely stay at your hotel again if we are in the area. January 2, 2014
Rated 5.0 out of 5.0 by AMAZING ALL AROUND EXPERIENCE!!! Super friendly staff, made us feel very welcome!!! Clean, comfortable rooms, nice hot water and great pool. We had a great stay and I would highly recommend!!! December 31, 2013
Rated 5.0 out of 5.0 by A pleasure Great value, especially when traveling with our family pet. No up charge for our dog, a clean modern room and free internet all for a low price. December 31, 2013
Rated 5.0 out of 5.0 by Welcoming Stay after a long day on the road, it was nice to find a clean and welcoming place to rest. Staff was more than helpful to my family. December 8, 2013
Rated 4.0 out of 5.0 by Convenient on highway Hotel appears to be older (dated lamps, formica counters, etc.), but it is clean and had a nice breakfast -- pancakes, hard boiled eggs, and yummy scrambled eggs with bacon & cheese mixed in. They also provided a "breakfast to go" bag with fruit, muffin, etc. in it and you could add anything else you wanted for FREE! Nice touch. October 31, 2013
Rated 4.0 out of 5.0 by HBO The HBO channel was not working much of the time during my recent 5 night stay. To say I am disappointed is an understatement. I was in a city with free time on my hands and HBO is a favorite way to escape to doldrums. The front desk told me that this has been an issue. GET IT FIXED. I also think you should have weekend rates for stays. and discounts if the HBO isn't working. I will stay elsewhere if this is a trend. Sorry but regular TV all night just doesn't light my fire. October 22, 2013
Rated 5.0 out of 5.0 by Superb Very nice hotel with helpful staff and everything you expect from a well run HIE. October 19, 2013
Rated 5.0 out of 5.0 by A joy to stay here. They do so many little meaningful things that no other hotel even considers. I have told their staff on every visit that they are five star above every other place I have stayed. October 15, 2013
Rated 4.0 out of 5.0 by Great value Rooms clean and comfortable. No complaints. Would stay there again. October 3, 2013
Rated 5.0 out of 5.0 by staff is great with help and a smile !!! We were so vary pleased with our stay - staff is great! Breatkfast is outstanding !!! and being able to get a cup of coffee decaf, late at night was a very, very nice touch for us. we will stay at the Auburn = Holiday Inn Express when ever we travel in the area. !!! Don't change a thing - just continue the great service and nice breatkfast!! October 1, 2013
Rated 5.0 out of 5.0 by nice location and great service Great hotel, comfortable rooms and very friendly staff make for my 5th or 6 th stay at that hotel October 1, 2013
Rated 3.0 out of 5.0 by Nice Hotel, but no "non-pet" rooms. The hotel was nice and the staff was friendly. I asked for a non-pet room and was told every room has had pets in them. The room did not smell like pets, but there was hair on the floor of room 226. I had no issues the first night, but the second night I was sneezing often. It is nice for owners to be able to bring pets along during vacations, but it would also be nice if the hotel provided pet-free rooms for those of us who have allergies. For potential visitors, if you have allergies either bring allergy medication or stay at a different hotel. September 23, 2013
Rated 4.0 out of 5.0 by comfortable bed we enjoyed our short stay. everything was clean and exceptional. had no problems. September 17, 2013
Rated 5.0 out of 5.0 by the bes tHoliday In Express I have now stayed several times at this H.I. Express during the labour day celebrations. It is the best Holiday Inn Express anywhere in North America for friendly staff, extra goodies, everything and anything to make you feel welcome. Thanks to all the great staff- See you next year- already booked! September 5, 2013
Rated 5.0 out of 5.0 by Excellent facilities and friendly staff I stayed at Auburn HIX 8/25-8/27/13 and 8/29-9/1/13 for ACD Festival activities and as always found the facilities great and the staff super friendly and helpful. The staff goes out of their way to be helpful. I highly recommend this Holiday Inn Express. Interior and exterior were clean, staff courteous and helpful. Staff treats their guests like famil. September 4, 2013
Rated 5.0 out of 5.0 by Great room, Great service This is the fourth time I have stayed at this particular Property. I always look forward to my return visits to the Auburn area knowing that I will not be in for any surprises when selecting accomodations. The rooms are spacious and comforatable. The entire property is up to date and spotless. I would recommend this location to anyone traveling in this area. August 29, 2013
Rated 5.0 out of 5.0 by efficient and pleasant Great for a quiet night, and very comfortable bed. I was there on a business trip and there was no disturbance. got a great night's rest and was good to go the next day. the staff was polite and efficient, and had a warm smile and ready helpful suggestions about food places, and things to do around Auburn . overall a great stay! August 29, 2013
Rated 5.0 out of 5.0 by Late arrival Got to the hotel around midnight and the gal behind the counter was great. She had my package all ready, checked me in quickly, and made sure I had some water and snacks to hold me over until breakfast. They really look after you and make you feel special. Thanks for the great service. July 30, 2013
Rated 5.0 out of 5.0 by Excellent & Courteous Staff Stayed here for business. Service was excellent, very courteous. I'll definitely stay again. July 28, 2013
Rated 5.0 out of 5.0 by Great place to stay. Overall excellent experience, great staff, and nice clean room. And nice choices for breakfest too!!! Thank you HIE!!!!! July 19, 2013
Rated 4.0 out of 5.0 by front desk no one behind front desk. lady was over in breakfast area sitting with guests. July 4, 2013
Rated 2.0 out of 5.0 by Smoky Room This is the second consecutive HI Express I've stayed at where the room smelled like smoke. It seemed like both (this stay and the former in Bloomington, IN) had converted smoking rooms to non-smoking rooms, but they still smelled like smoke. The customer service was good along with all other parts of the stay. July 2, 2013
Rated 5.0 out of 5.0 by BEST SERVICE!!! I have stayed in 500-600/night hotels that did not give me the service that Shelley gave me while I was there. Absolutely fantastic!!! I appreciate her smile (and saving me a cookie or two) and putting up with me an my skeet friends! I will ALWAYS come back to this hotel as long as she is there!!! Eric K. June 29, 2013
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