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Rated 4.5 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Our first stay at a Holiday Inn Express When we arrived at this Holiday Inn Express we had driven for 12 hours and were very tired. The pool looked inviting, but we really needed our sleep, so we ate dinner and went straight to the room July 16, 2014
Rated 5.0 out of 5.0 by A stop before the ACD Musum Good value Hotel. The staff was very helpful with directions and the highlights of the area. Very nice and clean. July 14, 2014
Rated 5.0 out of 5.0 by Michiana Tour What a wonderful experience we had in Auburn and the Holiday Inn Express folks went ABOVE AND BEYOND! On top of being able to check most of us in early, they also had towels for us to use on our cars (these were in a basket in the lobby), they also had hoses hooked up for us to use also to clean our vehicles. Would definitely recommend this hotel!! July 2, 2014
Rated 5.0 out of 5.0 by The extra step We were here for the Back to the Bricks promo tour. The staff had a welcome sign, balloons, snacks & drinks for us. Provided water & towels to wash our classic cars. In the morning, there was 'to-go' bags for breakfast, for the late risers. I have stayed in a lot of IHG hotels, but this was by far the most accommodating. Many thanks to the General manager, K. & the front desk staff, S. for all their help. Besides all this, the beds were wonderful. July 1, 2014
Rated 4.0 out of 5.0 by Overall good stay. This particular HI Express is slightly dated. Our particular room (two doubles) did not have adequate bed lighting, nor did the room have desktop plugs for our electronic equipment (phones, iPads). The bed closest to the bathroom was so close to the wall, that a normal sized person could not slide by. The staff makes up for the above with excellent smiles, service, and attitude. For those reasons, we would return. June 26, 2014
Rated 5.0 out of 5.0 by Very nice., clean and relaxing property The property is just off of the interstate and outside the business district. Plenty of choices for food, gas, etc. The staff is very friendly and helpful. They truly make a difference in your stay. We would happily return to this property when in the Auburn area. June 24, 2014
Rated 4.0 out of 5.0 by Good quality hotel Nice place, easy to get a good night's sleep. Clean rooms, plenty of parking. June 18, 2014
Rated 5.0 out of 5.0 by Everything was great Awesome stay. Bed was very comfortable as well as the pillows. Very quiet. Staff was very nice. June 16, 2014
Rated 4.0 out of 5.0 by Best place to stay in Auburn Good Hotel for the area. I have stayed in several others in Auburn and this one is the best. June 16, 2014
Rated 5.0 out of 5.0 by Auburn In Excellent place to stay and lots of very reasonable dinning options in the area May 17, 2014
Rated 4.0 out of 5.0 by Needs a makeover I stay in this chain a lot throughout the year. This location coud use a makeover to the modern look of most of the revamped . Looking a little shabby and after a long day on the road I like to relax in a crisp comfortable setting. Will look forward to hearing about a makeover inthe near future. I want not recognized for my gold elite status and not offered a upgraded room either. May 17, 2014
Rated 5.0 out of 5.0 by Great service Great staff and rooms are very clean and comfortable and breakfast area is great May 12, 2014
Rated 2.0 out of 5.0 by great shower pressure loved the shower pressure not to many hotels have this May 5, 2014
Rated 3.0 out of 5.0 by No Frills room No frig, no micro wave, basic room. Offered soup on check in which was good. Priced to high for the area. April 13, 2014
Rated 3.0 out of 5.0 by Clean but nothing special. When I booked a Standard room, it was just that. No fridge, no desk, a small table that you could crowd your paperwork on. Bear bones mimimum for a Holiday Inn. March 29, 2014
Rated 3.0 out of 5.0 by Was okay... We arrived earlier than necessary for our travel purpose so our small children could enjoy the pool. However, we didn't know until we checked in that the pool was down. We we're given the option to go across the street and swim at the sister hotel. That's just not very easy with four kids. Too much of a hassle to change and pack stuff up and walk back over in 20° temps in wet clothes. We had very disappointed children. Other than that it was a great over night stay. March 19, 2014
Rated 5.0 out of 5.0 by Always a great stay Love this hotel, staff is very cordial...Sarah does a great job makes me laugh every time I stay. March 16, 2014
Rated 1.0 out of 5.0 Worst Customer Service Have been staying at this location for over a year (off and on) and had a worst customer experience during my last stay. Due to severe weather conditions, I had to cancle my plan reducing my stay to one night stay only. I was behind by only 30 min from their announced checkout time and was forced to pay for the following night when I didn't stay there. On top of that there was not a single appology from the customer rep nor the manager with the typical excuse that we have to follow the Hotel Policy. February 7, 2014
Rated 5.0 out of 5.0 by nice hotel for business Located right off the highway. Close to a variety of restaurants for all types of meals. The staff is very friendly, professional and there for you. February 4, 2014
Rated 5.0 out of 5.0 by excellent accomodations We recently stayed at your hotel with all of our children and grandchildren. Everything was wonderful! The rooms were very clean, as was the pool which we enjoyed very much. We would definitely stay at your hotel again if we are in the area. January 2, 2014
Rated 5.0 out of 5.0 by AMAZING ALL AROUND EXPERIENCE!!! Super friendly staff, made us feel very welcome!!! Clean, comfortable rooms, nice hot water and great pool. We had a great stay and I would highly recommend!!! December 31, 2013
Rated 5.0 out of 5.0 by A pleasure Great value, especially when traveling with our family pet. No up charge for our dog, a clean modern room and free internet all for a low price. December 31, 2013
Rated 5.0 out of 5.0 by Welcoming Stay after a long day on the road, it was nice to find a clean and welcoming place to rest. Staff was more than helpful to my family. December 8, 2013
Rated 4.0 out of 5.0 by Convenient on highway Hotel appears to be older (dated lamps, formica counters, etc.), but it is clean and had a nice breakfast -- pancakes, hard boiled eggs, and yummy scrambled eggs with bacon & cheese mixed in. They also provided a "breakfast to go" bag with fruit, muffin, etc. in it and you could add anything else you wanted for FREE! Nice touch. October 31, 2013
Rated 4.0 out of 5.0 by HBO The HBO channel was not working much of the time during my recent 5 night stay. To say I am disappointed is an understatement. I was in a city with free time on my hands and HBO is a favorite way to escape to doldrums. The front desk told me that this has been an issue. GET IT FIXED. I also think you should have weekend rates for stays. and discounts if the HBO isn't working. I will stay elsewhere if this is a trend. Sorry but regular TV all night just doesn't light my fire. October 22, 2013
Rated 5.0 out of 5.0 by Superb Very nice hotel with helpful staff and everything you expect from a well run HIE. October 19, 2013
Rated 5.0 out of 5.0 by A joy to stay here. They do so many little meaningful things that no other hotel even considers. I have told their staff on every visit that they are five star above every other place I have stayed. October 15, 2013
Rated 4.0 out of 5.0 by Great value Rooms clean and comfortable. No complaints. Would stay there again. October 3, 2013
Rated 5.0 out of 5.0 by staff is great with help and a smile !!! We were so vary pleased with our stay - staff is great! Breatkfast is outstanding !!! and being able to get a cup of coffee decaf, late at night was a very, very nice touch for us. we will stay at the Auburn = Holiday Inn Express when ever we travel in the area. !!! Don't change a thing - just continue the great service and nice breatkfast!! October 1, 2013
Rated 5.0 out of 5.0 by nice location and great service Great hotel, comfortable rooms and very friendly staff make for my 5th or 6 th stay at that hotel October 1, 2013
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