Rated 4.2 out of 5 by 127
Rated 5.0 out of 5.0 by USCG Cutter In from the Cold
I had the best nights rest in years last week while I was staying at the Holiday Inn Coliseum in Fort Wayne
January 27, 2014
Rated 1.0 out of 5.0 by unhappy customer The Hotel and my bad decision put my life at risk.
I specifically stayed at the hotel because I could use your shuttle to cross the 5 lane street without cross walk, to the Fort Wayne Colusium. YOUR EMPLOYEE TOLD ME THERE WAS NO SHUTTLE AFTER 8PM. I asked them if they could help find me a cab to return after the races ended. They first said NO. I asked again and then was given a card for a cab company. I was told to use the phone in the loby to call the cab company. After the phone in the lobby did not work, they reluctantly making me feel like I was imposing on them, allowed me to call the cab company.
After the races I felt it was too late to call for a cab and 68 year old me crossed the street, almost getting hit by a car.
ONCE ACROSS THE STREET, I found the HOTEL shuttle waiting at the light. Since it was a long walk still to the hotel on a dark road, I boarded the bus.
That was Friday. The next day I again asked the desk if there would be a shuttle and the SAME person told me NO. I then informed the desk person the SHUTTLE DRIVER last night told me they would be a shuttle and ended our conversation.
Not only was I given incorrect information, which lead to me putting my life in danger, your employee's attitude of superority and condensation toward me angers me very much. Next year I'll probably stay at your hotel again because it is across the street, but I hope I can get accurate information and some sort of respect from your help next year.
One other thing. Friday I was told the bar would be open till 11pm. The races ended in time for me and others to be back before 10pm. But the bar was closed with the bar maid counting the money and we were told it was because they were not busy.
Don't you think it might be busy when people return from an event across the street, which is the probable reason for the hotel being there in the first place?
January 2, 2014
Rated 5.0 out of 5.0 by Goliath414 Excellent hotel - great staff - overpriced though
Excellent hotel, especially for the area.
The staff does an excellent job.
It really is overpriced though for the area and what all is included.
January 1, 2014
Rated 5.0 out of 5.0 by 06jr Good experience,
Good experience. I would recommend and plan on staying at this location again.
January 1, 2014
Rated 5.0 out of 5.0 by Elisex4 Nice night in a bad snow storm.
The bed was wonderful, the most comfortable I have experienced in a hotel. The only recommendations I would have is better cleaning of the bath and shower floors and doors that were more snug to the floor as we had a lot of noise and light through the gap from the corridor.
December 17, 2013
Rated 4.0 out of 5.0 by MarkD333 NICE PLACE- NEED MORE ELEVATORS
We stayed over one night for a family reunion that my mother and uncle planned, it was a Saturday and there was also a group of young hockey players staying and it seemed like a full house. I am not complaining about that but on times when all rooms are filled it seems like you need more elevators to get to the rooms, there were several times when there was a large group waiting for the elevators and some of the kids were pressing each button to make them stop on each floor. Other than that the pool area was nice and the room was clean and we also took advantage of the wifi.
December 4, 2013
Rated 5.0 out of 5.0 by Stiney Family Reunion
Family members came from Illinois, Indiana, Ohio, and Maryland to enjoy a wonderful reunion: Four generations from age one to eighty-two. All staff members at the hotel (housekeeping, restaurant/bar, security, front desk, management) were competent, friendly, and helpful. They happily accommodated all of our special requests, and their excellent hospitaly offered a totally welcoming atmosphere for our successful gathering.
December 4, 2013
Rated 5.0 out of 5.0 by soldiergirl55 Beautiful Hotel
Was quite surprised when we walked into hotel. Very clean and welcoming. Friendly staff. Room service excellent. Would definitely stay here again.
November 29, 2013
Rated 5.0 out of 5.0 by bkb1 Great Hotel
I stay at this hotel often for business and always receive great service. Without a doubt, my favorite place to stay in Ft. Wayne.
Thanks to all for the wonderful service you continually provide.
November 25, 2013
Rated 5.0 out of 5.0 by Lynn19 Wonderfully hospitable!
From the moment you walk in the door the staff are greeting and caring for you. Room was spacious and clean. Staff even navigated us to safety during a tornado warning! Amazing folks!
November 21, 2013
Rated 5.0 out of 5.0 by sweethoney Excellent stay
This is not the first time I have stayed at this loclation and I
would reccommend this hotel to anyone needing lodging
in Ft Wayne.
November 20, 2013
Rated 5.0 out of 5.0 by Neekat Great Stay and sweet people
Excellent, I will definitely be coming back. Great people and felt very secure. Wonderful and professional staff.
November 18, 2013
Rated 5.0 out of 5.0 by Steve1882 All Good
Recently stayed a few nights during the Fort Wayne Cluster Dog Show. Perfect location to Coliseum, close to places to eat, friendly staff and clean, clean, clean. This will be my "go to" place from now on.
November 6, 2013
Rated 4.0 out of 5.0 by MVCC MVCC Stay
Great place to have my team the night before Semi-State. We checked in 4:15 approx. Toured course and then left to eat about 7:00 PM. During that time someone came into one of our rooms and smoked a cigarette in the bathroom. 419 and left. Nothing missing but the athletes were spooked. We told them it was just air coming in from air conditioner someplace, they said the smell was gone about 2 hours after we got back. But it sounded like someone with access entered during that time. Just giving you a heads up we still enjoyed the stay a lot and will likely return in 2014 around the same time. Coach Kendall
October 29, 2013
Rated 5.0 out of 5.0 by msc1 the people
Rachel and here staff always have the best attitude. I can stay anywhere but I stay here! The hotel is great but the people. I didnt answer the food question as i did not eat there
October 24, 2013
Rated 4.0 out of 5.0 by wrcoyne Quick but pleasant experience
Our stay was brief but we had a great experience. The hotel was very quiet, the mattress was comfortable, and we were able to get some quality sleep.
We really enjoyed the breakfast buffet and thought it was a good value.
Check-in and check-out were very smooth. We wish we could have spent more time at the hotel and enjoyed some of the amenities but we were on a tight schedule.
Overall, the experience was great and I would recommend this hotel.
October 23, 2013
Rated 5.0 out of 5.0 by pwlftr friendly accomidating staff
Everything was great! The staff was very nice, helpful and cheerful! We ate dinner in the bar area and it was very good and had a great time! The room was clean, the beds were comfortable, and the pool are was clean. Will definitely stay again!
October 16, 2013
Rated 4.0 out of 5.0 by Jakeman Don't plan on breakfast
As a platinum member, when I checked in, I was offered either free breakfast or 500 bonus points. I decided that I would take the breakfast. That was a mistake. I went downstairs at 6:15 as I needed to be at the jobsite at 7 am. I was told that breakfast didn't start until 6:30, but that it never runs on time. When I explained that I needed to be at work by 7, I was advised to get breakfast elsewhere as it would not be ready by then. Therefore, not only did I not get my free breakfast for both mornings, I also did not get my bonus points for each day.
October 14, 2013
Rated 5.0 out of 5.0 by tobrie05 What a great hotel
I was here for a couple of weeks for a business trip and was very impressed. This was probably the nicest Holiday Inn location I can recall visiting. The service was top notch Jennifer was always nice and remembered my name. The room was comfortable. The food was good. If I find myself in the area I would consider this establishment for my stay.
October 8, 2013
Rated 2.0 out of 5.0 by Mixedfeelings13 Okay for One Night Stay
I have never written a bad review until now. The lady booking booked me for 1 night, not 2 as requested at the front desk, and then when I needed to extend it for 2 more nights for business, they charged me a higher rate for 3 out of the 4 nights than the original quoted to me. The night clerk refused to change it or look at how the Holiday Inn website for this location was offering the room for $40 dollars less each night than they were charging me. The chicken parmesan was rubbery spaghetti, like it had been cooked the day before and rewarmed, the chicken was fatty, super fried and bready, the sauce was bland, watery, worse than canned sauces and the whole plate was lukewarm. The doors are slam closed really loudly and it is even worse when the housekeeping put the security bars in the way so the doors slams on them in the morning.
The bar, waitstaff and housekeeping staff were extremely courteous and friendly and efficient. The quality and cleanliness of the room were very good. I had no problems with anything else. Overall a decent place to stay to sleep for a night. The reason for my lower rating of staff and comfort are the front desk problems and the hallway noise.
October 5, 2013
Rated 4.0 out of 5.0 by cegr41 Forwarding Phone Calls
Last week while staying at this location I received a phone call on the house phone system telling me they were a Holiday Inn representative (I assumed the front desk) and that a recent computer application update had lost my information. Which I supplied that included a credit card number. During the course of this conversation I realized something was wrong. After the call I contacted the front desk to find out there was not a computer update issue and then found out the call was forwarded to my room by the front desk. We were both scammed.
I recommend in the future that no calls just be forwarded to the guest room without some kind of verification, like first and last names, room number or other verification that the caller truly knows the person they are calling. I have common last name, which this caller asked for and the front desk made the assumption it was for me.
October 2, 2013
Rated 5.0 out of 5.0 by Stevie1001 Exceptional Customer Service, Nice and Comfortable Rooms, Great Location
The hotel employees are super friendly and eager to meet all requests. The rooms are clean and comfortable. The location is close to shopping, dining, and entertainment. Love this place!
October 2, 2013
Rated 5.0 out of 5.0 by SusanfromCO Great for business travel
I've been the guest of the Holiday Inn IPFW many times, and will continue to return there when on business in Fort Wayne. Very comfortable accommodations, excellent staff, easy access, convenient neighborhood for shopping/dining, and (the best part) guest passes to IPFW's athletic center just a few blocks away.
September 15, 2013
Rated 5.0 out of 5.0 by JCAB Very friendly staff
Staff was very friendly and helpful. Room was just relaxing as it could get. Would visit again if in the area.
September 11, 2013
Rated 2.0 out of 5.0 by Smokeeater all
No hot water couldnt take a shower. For the cost there should be a complimentary breakfast. Seems as if everytime I stay the price of the room goes up. I stay at this hotel because of location but may need to check into other options
September 2, 2013
Rated 3.0 out of 5.0 by ERS123 No ice makers.
There are only two ice makers in the entire hotel and no signs telling you where they are. I had to call the front desk and even she had to go and ask someone else where they were.
September 2, 2013
Rated 5.0 out of 5.0 by Squier60 FGS Conference
My stay was very enjoyable. Had trouble adjusting air conditioner. Bed was comfortable. Room was clean. Quiet hotel.
August 29, 2013
Rated 4.0 out of 5.0 by Robsfsar Reviewed you on Yelp!
I have already posted a review of this facility on Yelp! But let me reiterate, thank you, Laura, for being so accommodating to this old and very tired traveler.
August 28, 2013
Rated 4.0 out of 5.0 by AuntDebbi Wedding weekend
We had a large wedding group last weekend and had great service, from accommodating early check-ins to having us occupy almost a whole floor. Heard that the bridal suite was also great., and staff were very friendly and helpful. The shuttle service to the downtown was also good as we had to get down to a ball game the one night. Close to shopping and restaurants was also a bonus and the pool was great. Jarvis family
August 28, 2013
Rated 5.0 out of 5.0 by Geli2 Wonderful experience
Clean and comfortable room Friendly helpful Staff made our stay extremely pleasant. Shuttle to our conference At Grand Wayne was a real plus. Can't praise this hotel enough
Would definitely stay there again and recommend it to others
August 28, 2013