Rated 4.3 out of 5 by 176
Rated 5.0 out of 5.0 Excellent all around property
Professional and Personable Staff in all areas. Excellent Housekeeping staff. Due to my past experiences with this property and the people associated I chose to only stay here when in the Ft. Wayne area.
Close to all companies and nightlife/restaurants also.
If ONLY they could control the Winter Weather !!!!!!!!!!!!!! 15 degrees BELOW zero is just too cold !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
May 1, 2014
Rated 5.0 out of 5.0 by Graduate Program attendee Great accomodiations
Great staff, food and room. Definitely staying at this location again!
April 30, 2014
Rated 2.0 out of 5.0 by JC121 NICE ROOMS
THERE WAS A DOG ON THE FLOOR I WAS ON AND BARKED ALL NIGHT
April 27, 2014
Rated 5.0 out of 5.0 by Malbug03 Great service
great people at the motel. very very helpful Agreat place to stay.
April 27, 2014
Rated 3.0 out of 5.0 by Rita 123 Rita123
We have been staying here for the past 5 years for the Vera Bradley Outlet Sale. Room was clean & beds comfortable. We stayed 2 nights Thursday & Friday. We asked 5 times & I even went down to the front desk to get some toilet tissue. Finally at 10:00 pm on Friday night we got more toilet paper. There was 6 women in our group & only 1 roll extra toilet paper in the bathroom. I don't know if the were short staff but we have never been this disappointed at this hotel. For the price we were not happy. Rita 123
April 16, 2014
Rated 4.0 out of 5.0 by VeraFan Very Convenient for Vera Bradley Sale
My friend and I go to Vera Bradley Outlet Sale every year and if we stay overnight, this is our preference for a hotel. This year we didn't get to use a Vera code discount or a AAA discount because Holiday Inn is able to get full price since it was such a popular weekend. This procedure concerning the discount codes was explained to me by the lady who booked our room. I had to call once a week for five weeks before I finally got a room. However, check-in was a delight and our room was very comfortable and clean. The staff at the main desk was very professional and courteous.
I noticed that other reviewers who stayed the same weekend said they were recognized for being a Priority Club member. I have been one since 2003 and was told that membership would not help me as far as making a reservation or using any discount code or AAA membership!
We did have one problem with the restaurant staff. We asked for Jacobs Creek wine but knew as soon as we took a drink that we had been served the wrong kind. We told our waitress and she said she would check with the bartender. The gal from the bar came over, told us they were out of Jacobs Creek, she had substituted another brand; and then asked if we would prefer a glass of water!!! I thought this was extremely rude. I asked if that was the ONLY wine they had available. So, she did offer us a different kind, brought us a small taste, and we said it would be fine. I just felt that we should have been told that the JC wine was not available. Perhaps we looked like we would not know the difference!
Everything else was really good and our Sat. morning waitress was delightful.
I would definitely stay here again but I do think there are a few things as far as staff that need addressed.
April 15, 2014
Rated 5.0 out of 5.0 by sewkraz Excellent location...excellent service.
This Holiday Inn property should be the benchmark to which all other hotels aspire. Every employee we had contact with from the front desk to housekeeping was pleasant and accommodating. The price is reasonable but the service is exceptional..When in Ft Wayne, I wouldn't choose to stay anywhere else. I almost forgot to mention the food in the restaurant was delicious. We arrived 15min before closing, and even they bent over backwards to serve us with a smile...
April 15, 2014
Rated 5.0 out of 5.0 by Mermaid34 Great room and friendly service
We try to stay here during our Vera Bradley Outlet Sale trip, this is a great little one day get away,the room was perfect and the friendly staff made a four hour drive not so bad. Thank You hope to book next year!!!!! :)
April 14, 2014
Rated 5.0 out of 5.0 by Dawnmmm I would absolutely recommend 5 stars!!!!
Everything was clean, the staff is professional and very helpful!!!
I will definitely be back!
April 14, 2014
Rated 5.0 out of 5.0 by Kris84 Vera outlet
This place was wonderful, I felt special because of all the things they offered to us
April 14, 2014
Rated 5.0 out of 5.0 by mbbretzlauf Good night's sleep
Wether you're in Fort Wayne for business or pleasure, this hotel is the place to be. Located across the highway from the Coliseum, I had a restful night after a long drive. Staff is very friendly and welcoming. Rooms were clean and quiet.
April 12, 2014
Rated 2.0 out of 5.0 by Gator1415 One person
Not a bad hotel, but my problem started when an unoccupied room next to me had an alarm clock go off at 1:00am. After 3 calls to the front desk & 40 minutes later....it finally got shut off. Since I was a little irritated, I couldn't go back to sleep, I went down to the front desk to ask why it took so long and the woman working the desk (the night manager) was rude and unapologetic to say the least. Her poor attitude & lack of professionalism is the only reason I will not stay here again. It's a shame one person can affect the perception of a business. Everyone else did a great job.
April 4, 2014
Rated 5.0 out of 5.0 by Chicago Howard Professional and Friendly Staff
I stay in hotels 150+ nights a year. The entire staff at the Fort Wayne Coliseum Holiday Inn ranks among the most professional yet friendly staff anywhere. They always make me feel like I am truly welcome from the moment I walk in.
March 16, 2014
Rated 5.0 out of 5.0 by Brenda2107 Great place
We've been staying at this hotel for 2 years. Rooms are clean and the staff have always been friendly and helpful. Highly recommend!!!!!
March 10, 2014
Rated 5.0 out of 5.0 by BethV Best staff adn hotel
Staff were so friendly and helpful. Was a pleasure staying here. Did not eat in the hotel restaurant so can not rate the food.
March 1, 2014
Rated 5.0 out of 5.0 by Bryan 616 Thank You
Best customer service ever!! I stay in hotels 3 nights a week, this is by far the best service I have ever had ! Clean room, Excellent staff! Great value.
February 22, 2014
Rated 5.0 out of 5.0 by Mimi574 Home away from home
Our stay was really nice! My husband and I took our 2 little ones and they had fun swimming while we relaxed in the hot tub :) Our rooms were nice and our beds VERY comfortable. We ordered room service for supper and breakfast. Our dinner was very good and came within 30 mins. Our breakfast was later then requested so it was free of charge :) Overall - I would definitely come here again!
February 17, 2014
Rated 5.0 out of 5.0 by Cwalker GREAT CUSTOMER CARE
I highly recommend Holiday Inn-IPFW. The staff at the front desk, lounge, and restaurant were all wonderful, cheerful, and polite. It is nice to finally see a place that takes pride in costumer care. Thank you!
There were some issues with my reservations which were handled quickly and again with excellent customer service.
February 17, 2014
Rated 5.0 out of 5.0 by Annnnnnn Great Service
We stay annual due to business needs and it's always a great time! From dinner, to the bar, to the staff and the rooms- they have you covered! Not to mention the shuttle that takes you straight from their door to the Coliseum and back!
February 4, 2014
Rated 5.0 out of 5.0 by USCG Cutter In from the Cold
I had the best nights rest in years last week while I was staying at the Holiday Inn Coliseum in Fort Wayne
January 27, 2014
Rated 1.0 out of 5.0 by unhappy customer The Hotel and my bad decision put my life at risk.
I specifically stayed at the hotel because I could use your shuttle to cross the 5 lane street without cross walk, to the Fort Wayne Colusium. YOUR EMPLOYEE TOLD ME THERE WAS NO SHUTTLE AFTER 8PM. I asked them if they could help find me a cab to return after the races ended. They first said NO. I asked again and then was given a card for a cab company. I was told to use the phone in the loby to call the cab company. After the phone in the lobby did not work, they reluctantly making me feel like I was imposing on them, allowed me to call the cab company.
After the races I felt it was too late to call for a cab and 68 year old me crossed the street, almost getting hit by a car.
ONCE ACROSS THE STREET, I found the HOTEL shuttle waiting at the light. Since it was a long walk still to the hotel on a dark road, I boarded the bus.
That was Friday. The next day I again asked the desk if there would be a shuttle and the SAME person told me NO. I then informed the desk person the SHUTTLE DRIVER last night told me they would be a shuttle and ended our conversation.
Not only was I given incorrect information, which lead to me putting my life in danger, your employee's attitude of superority and condensation toward me angers me very much. Next year I'll probably stay at your hotel again because it is across the street, but I hope I can get accurate information and some sort of respect from your help next year.
One other thing. Friday I was told the bar would be open till 11pm. The races ended in time for me and others to be back before 10pm. But the bar was closed with the bar maid counting the money and we were told it was because they were not busy.
Don't you think it might be busy when people return from an event across the street, which is the probable reason for the hotel being there in the first place?
January 2, 2014
Rated 5.0 out of 5.0 by Goliath414 Excellent hotel - great staff - overpriced though
Excellent hotel, especially for the area.
The staff does an excellent job.
It really is overpriced though for the area and what all is included.
January 1, 2014
Rated 5.0 out of 5.0 by 06jr Good experience,
Good experience. I would recommend and plan on staying at this location again.
January 1, 2014
Rated 5.0 out of 5.0 by Elisex4 Nice night in a bad snow storm.
The bed was wonderful, the most comfortable I have experienced in a hotel. The only recommendations I would have is better cleaning of the bath and shower floors and doors that were more snug to the floor as we had a lot of noise and light through the gap from the corridor.
December 17, 2013
Rated 4.0 out of 5.0 by MarkD333 NICE PLACE- NEED MORE ELEVATORS
We stayed over one night for a family reunion that my mother and uncle planned, it was a Saturday and there was also a group of young hockey players staying and it seemed like a full house. I am not complaining about that but on times when all rooms are filled it seems like you need more elevators to get to the rooms, there were several times when there was a large group waiting for the elevators and some of the kids were pressing each button to make them stop on each floor. Other than that the pool area was nice and the room was clean and we also took advantage of the wifi.
December 4, 2013
Rated 5.0 out of 5.0 by Stiney Family Reunion
Family members came from Illinois, Indiana, Ohio, and Maryland to enjoy a wonderful reunion: Four generations from age one to eighty-two. All staff members at the hotel (housekeeping, restaurant/bar, security, front desk, management) were competent, friendly, and helpful. They happily accommodated all of our special requests, and their excellent hospitaly offered a totally welcoming atmosphere for our successful gathering.
December 4, 2013
Rated 5.0 out of 5.0 by soldiergirl55 Beautiful Hotel
Was quite surprised when we walked into hotel. Very clean and welcoming. Friendly staff. Room service excellent. Would definitely stay here again.
November 29, 2013
Rated 5.0 out of 5.0 by bkb1 Great Hotel
I stay at this hotel often for business and always receive great service. Without a doubt, my favorite place to stay in Ft. Wayne.
Thanks to all for the wonderful service you continually provide.
November 25, 2013
Rated 5.0 out of 5.0 by Lynn19 Wonderfully hospitable!
From the moment you walk in the door the staff are greeting and caring for you. Room was spacious and clean. Staff even navigated us to safety during a tornado warning! Amazing folks!
November 21, 2013
Rated 5.0 out of 5.0 by sweethoney Excellent stay
This is not the first time I have stayed at this loclation and I
would reccommend this hotel to anyone needing lodging
in Ft Wayne.
November 20, 2013