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Rated 4.2 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 by Thank you I have stayed at this hotel for the past two years. The service is great and hotel is very clean. Blake, Stormie, and Crystal are great in providing the best customer service for each guest. Thank you again August 11, 2013
Rated 4.0 out of 5.0 by Great Start - Average Finish Check in was great, very professional and quick. Rooms were clean and comfortable. Breakfast was good; hot and well serviced; clean. Front desk staff over the weekend were not as friendly as check-in. All in all an average HI Exp, which means better than most other brands. August 8, 2013
Rated 5.0 out of 5.0 by Friendly and professional staff. Clean rooms We have stayed at this hotel on several occasions when visiting Auburn. It is very clean and the staff is helpful, courteous and friendly. We didn't care much for the breakfast (eggs were very watery and bland, bacon was nice and crisp but didn't offer much taste and the sausage wasn't very good either). I would highly recommend this hotel and will stay at it again when we're in town. August 8, 2013
Rated 4.0 out of 5.0 by Nice hotel that didn't break the bank Stopped here for one night with my two young children when we were traveling. The staff was nice but nothing over the top. The pool was very clean and quiet. The hot tub was nice. The only thing I didn't like was there was not a microwave in the room. I would stay here again for sure. August 7, 2013
Rated 5.0 out of 5.0 by Southern hospitality at its best I was impressed with the cleanliness of my room, as well as the hotel in general. I also appreciated how quiet the rooms were. But what was most impressive was the friendliness of the staff--from the front desk to housekeeping to the breakfast staff--everyone had a smile on their face and always said hello. A refreshing change from many other hotels where I've stayed. August 2, 2013
Rated 4.0 out of 5.0 by Good option for a short visit Visited this hotel over the weekend for a recent tennis tournament. It was a good option for the price and location. The staff was friendly and the rooms are adequate but could use some freshening up. The location is good and within about 10 minutes to most everything in Auburn including the AU campus. Breakfast was average. I would consider this hotel again for a short visit but would also look at other options before deciding. August 2, 2013
Rated 3.0 out of 5.0 by a couple of glitches, but very accomadating all personnel were very friendly, and helpful, The electric power to our kitchen section was out, and the wifi didn't work, but a good faith effort was made to insure our satisfaction July 29, 2013
Rated 1.0 out of 5.0 by Do not Recommend this hotel. The front desk staff was very courteous and allowed us to check in early when we arrived. The room was clean, however, the bleach vapors were so intense that it burned the eyes and nasal passages. The bathroom floor was extremely sticky -- shoes would stick to the floor. Called housekeeping and their solution was to douse the floor with even more bleach. Plus she did nothing to hide the fact that she was annoyed to be cleaning the floor again. The following morning, which was a Saturday, the toilet began to overflow. Apparently, they had no maintenance staff onsite, so the person at the front desk came in with a plunger to try to alleviate the problem. Fortunately, we were about to check out at this point. Not a good experience considering all the problems and the location. We've gotten better rates and a nicer room in larger cities than Auburn. June 6, 2013
Rated 2.0 out of 5.0 by Not a good experience When I arrived, the woman at the desk said their computer system was down. She wanted to make a copy of my drivers license and my credit card. I was not comfortable wIth that and I told her that I had already paid for the room. She called someone and said that they only needed a copy of my drivers license. I was not happy, but allowed her to make a copy. I tried to get this copy the day I checked out, but I was told that it was somewhere in the back? The elevator is never clean. I've visited before and it was no cleaner this time. My room was close to the maintance closet and I heard people coming and going and talking for hours. I will probably stay at a different hotel in the area next time. June 6, 2013
Rated 4.0 out of 5.0 by Clean Rooms We came to Auburn to move my daughter into an apartment for Auburn's Summer Session and we stayed overnight and the hotel was nice and the check-out was easy! May 19, 2013
Rated 5.0 out of 5.0 by Clean and Quiet We found the hotel very clean and quiet and the complimentary breakfast was great with many options. The coffee was especially delicious. The price was also a bit steep for the area in our opinion (coming from the DC Metropolitan area). The only problem we had was the wake up calls we requested two days in a row never came. Thankfully we had set our cell phones to wake us or we would have missed the two events (one being our daughter's college graduation and the second being our flight home) we came for. Otherwise and all around great hotel with very helpful, pleasant and professional staff. May 10, 2013
Rated 5.0 out of 5.0 by Clean rooms and great service. The check in/out experience was very easy. The rooms were very clean and when I called for assistance in the fitness room, someone was there to assist within minutes. May 7, 2013
Rated 5.0 out of 5.0 by Hotel of Choice for Auburn High School Class of 1963 Reunion We had a great room at the Holiday Inn Express on College Street in Auburn, AL. The breakfast was excellent. The beds were comfortable. The Staff including Stormy at the front desk and the lady who kept the breakfast area did a very good job seeing that every need was met. We would stay there again and highly recommend it to others. May 3, 2013
Rated 5.0 out of 5.0 by Great hotel We have stayed at this hotel in Auburn for several years now, on football weekends and just when we are visiting. The hotel is very clean and rooms are nice. The breakfast has several good choices--especially the cinnamon rolls! The staff is always very friendly and very helpful. They make you feel right at home. Would recommend this hotel to everyone. April 26, 2013
Rated 5.0 out of 5.0 by better than most HIXpr They do many things well that are annoying about other hotels: bathroom lighting - good air conditioning compressor - quiet refrigerator - present and quiet tv - lots of stations internet - wireless and no problems - was able to watch missed TV show easily breakfast selection about the same as others, nice large room nice people at front desk definitely recommended April 3, 2013
Rated 5.0 out of 5.0 by Great Stay The biscuits were the best of any HI express ever. The entier staff was always friendly and greeted me at every passing in the hall or lobby. Blake was especially nice and friendly when we arrived. Love this place. April 1, 2013
Rated 4.0 out of 5.0 by Nice hotel, great proximity to downtown Auburn and University! This is a solid HI Express. The rooms are clean, well organized, the staff was also extremely nice and helpful. The hotel is less than a mile from the interstate and maybe 5 minutes from Downtown or the university. I was greeted as a platinum member and given a freebie gift bag (bottled water, snack, etc...). I also really liked the managers reception each night where they gave you free soda's, water, or up to 3 beers/wine drinks. They also had a light snack each night (chips and salsa, pretzels). Breakfast was efficient, plenty of seating, and had all the standard HI Express options. The front desk was helpful in loaning me a cell phone charger as I forgot to pack mine as well. Thank you! In summary, I will stay here again if in the area. March 12, 2013
Rated 4.0 out of 5.0 by Great staff The young man on the desk was very helpful and volunteered great local information. He seemed to truly enjoy providing great service. March 4, 2013
Rated 5.0 out of 5.0 by Stay at HIE in AUBURN Very helpful and friendly staff exeptcally the front desk (stormy and the gentalman who was in town helping with set up ) were wounderful. Would stay there again and recoumend this HIE to others i work with. The managers special was a great unexpected thing. February 25, 2013
Rated 5.0 out of 5.0 by great stay the ront desk are well trained and extremey polite and helpful. February 18, 2013
Rated 5.0 out of 5.0 by Delivery what you promise. Had asked for adjoining rooms. Was confirmed adjoining rooms prior to check-in. At check-in was told no adjoining rooms available. For this trip across the hall worked, but had we younger kids with us we would have gone someplace else to stay. "Deliver what you promise." February 15, 2013
Rated 5.0 out of 5.0 by Close to sons house The room was ready when they said it would be. It was clean. They had a good breakfast . Will stay next time we go. January 2, 2013
Rated 4.0 out of 5.0 by Superb service We had to make several changes to our reservations as the number of people coming to graduation was and ever-changing dynamic. Luckily, the desk manager, Stormy, happened to be there most of the times I called. It was a great relief because she was not only kind and caring, but also extremely competent. I just wish that there were more people like Stormy in the service industries. I was truly happy to learn that she was on duty the day of our departure and I was able to personally thank her for all the help she gave our family. December 13, 2012
Rated 5.0 out of 5.0 by Great Place to Stay This is a clean, well run motel. The desk staff and breakfast person are all very friendly and go out of their way to make a pleasant stay. I always stay here when in the area. December 11, 2012
Rated 2.0 out of 5.0 by Totally unacceptable This hotel was ok until I discovered some of my personal property was taken from my room. It was a small item but I its the principle. My Sephora makeup was taken from room! I made sure I searched all my belongings several times over before taking it to the next level. After reporting this incident to the clerk at the front desk, management never approached or followed up with me on this issue. The fact that nothing was done is what really bothered me! My makeup is expensive and the fact that I had to purchase it all over again long before it was time to actually replenish truly rubbed me the wrong way. December 6, 2012
Rated 4.0 out of 5.0 by Excellent place to stay with the family Our stay has always been pleasant and comfortable when we stay here. We are a family of four with two small children. The staff always go out of their way to provide a warm and comfortable stay. A warm welcome, a great night sleep and an excellent breakfast is the next best thing to being home. We will always stay with Holiday Inn Exspress when we travel. November 29, 2012
Rated 4.0 out of 5.0 by Football and Family We came into town for an Auburn football game and had a great stay. We can always count on the Holiday Inn Express for a consistent positive experience. November 23, 2012
Rated 1.0 out of 5.0 by Best stay ever I place the Holiday Inn Express in Auburn at the top of the list for the great service I received during my month stay there. I would recommend the Hotel to any one who travels to the Aulburn area.Great staff, great service and just great people. October 17, 2012
Rated 5.0 out of 5.0 by Auburn Parent Staff was friendly and helpful. Rooms were new and clean. Great experience. October 12, 2012
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