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Rated 4.5 out of 5 by 213 reviewers.
Rated 2.0 out of 5.0 by clogged sink, dirty blankets The room was small and damp. Although the bed was made daily, the blankets had food, urine and feces stains. The floor was not vaccummed any of the days during my stay. This is an incredibly long survey. July 19, 2014
Rated 5.0 out of 5.0 by A great find along our way We stopped at the HIE on our stopover. We had picked up a Hotel Coupon booklet at one of the rest stops and there was a coupon in it. Note: there is a criteria or two that must be meet before you can use the discount coupon. For us, they were met. Kyle at the front desk was very helpful and friendly. His restaurant recommendation to Bentley's pub (within walking distance) was very good. You also save 10% off your meal if you show your HIE door key. July 19, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Greeted by friendly desk manager. Room was clean, comfortable, quiet and relaxing. Bathroom was clean. Added bonus was the nearby Chili's Restaurant delivered to this hotel, which made our dinner choice after a long day much more enjoyable and convenient. Slept well on comfortable bed. July 18, 2014
Rated 5.0 out of 5.0 by Very Nice They had great service, a big open comfortable clean room, an awesome unique hot tub. There was no pool, but the hot tub was where it's at. Decent restaurants with delivery. Not far from the mall. And the exercise room was decent too. I was traveling for business and they were fast and accommodating and check in and check out was complete in no time. July 17, 2014
Rated 4.0 out of 5.0 by Nice hotel; great pillows, somewhat small parking lot Had a nice stay and really loved the cloud like pillows. Just a few notes: 1) the toiletries are in a very sturdy plastic tube and it's hard to get the product out. 2) the parking lot is a bit small for the property and if it is fully booked, I think there would not be enough parking. There are only 4-5 handicap parking spots. The front desk provided a nice list of local restaurants and there are two on the list which offer a 10% discount if you produce your room key. Pass on Charley's Steakhouse. Too expensive even with the 10% discount and the food wasn't good (dry ribs and chewy steak). The hotel is convenient to I-395, I-209- and the Mass Pike. Half an hour from Thompson Speedway. We leave for work early in the morning, before the hot breakfast foods come out. Cold cereal was available but it's in dispensers, not individual boxes. The yogurt was good. July 16, 2014
Rated 5.0 out of 5.0 by great room and location Nice location, quiet and minutes to a variety of restaurants, shopping and surrounding small towns. The staff were friendly and the breakfast selection more than at home lol. The lobby and eating area was very clean and tidy. Enjoyed the Auburn fireworks from the parking lot:) July 15, 2014
Rated 5.0 out of 5.0 by Great service The support staff was superb. The woman responsible for overseeing the breakfast room did a great job of keeping the room clean and resupplying food items in a timely fashion. The people we worked with at the front desk, Penny and Doug, were efficient and caring. We are excited to be returning to Holiday Day Inn Express - Auburn in August for our son's wedding, where we will host the wedding rehearsal dinner right there in the breakfast room. July 14, 2014
Rated 5.0 out of 5.0 by Friendly staff, clean room Front desk staff was very friendly and courteous. When requested for a luggage cart, a house staff brought one immediately (and cheerfully too). July 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed We made an overnight stop on our way to NH and we got the last room available. I have to say that after a long day driving the bed of our room was the best that we had. Room was very clean and with plenty of room. July 2, 2014
Rated 5.0 out of 5.0 by Great Hotel with very friendly staff This is the second time I stayed at this Hotel while in the area. Love the staff!! Helpful and very friendly. Make you feel at home. Guest rooms are spacious and clean. The breakfast is great in the morning, The staff keep everything stocked and the coffee flowing. Only downfall to this hotel is a lack of a pool. It has a large spa and an exercise room but no pool. Other than that I would highly recommend this hotel. I will be staying here again if I am in the area. July 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service We stayed at the Holiday Inn Express for multiple nights and were extremely pleased with every part of our stay. The staff was very courteous and tended to all of our needs. The room was clean, the bed was very comfortable and breakfast each morning was delicious! Great price overall! Very high marks for Holiday Inn Express. June 29, 2014
Rated 5.0 out of 5.0 by excellent overall excellent I would recommend the Holiday Inn Express in auburn Mass to anyone especially for Worcester Mass college visits June 25, 2014
Rated 5.0 out of 5.0 by A Perfect Place to Stay! We needed a place to stay for my twin daughters' College Orientation. When I called the Worcester, MA location for availability, it was fully booked. This location (Auburn, MA) was recommended, so I booked it. I am so thankful I did! This was a perfect place for us to stay. The location was perfect for us, the staff was perfect, and the room was perfect for us! The beds were comfy, the towels were of great quality, and there was no noise from neighbors or the floor above. We could not ask for was a perfect stay! June 23, 2014
Rated 4.0 out of 5.0 by Good Clean hotel for good night rest. Breakfast was good and plentiful. June 22, 2014
Rated 5.0 out of 5.0 by Beautiful room The Holiday Inn Express and Suites in Auburn was an excellent choice for my stay in the Worcester area. The hotel was easy to find, and very convenient to the DCU in Worcester. The room was beautiful - lovely furnishings, very roomy, very comfortable. Complimentary breakfast was excellent - lots of choices, and very fresh. I highly recommend this hotel. June 19, 2014
Rated 3.0 out of 5.0 by Check the A/C My A/C unit didn't have the power to prevent the room from feeling stuffy. June 18, 2014
Rated 3.0 out of 5.0 by Bathroom with no vents! I was surprised to find out my bathroom had no vents. I thought this was a requirement mandated by the building code. In any case, it should have been mandated by the common sense of your architect and/or designer! June 17, 2014
Rated 5.0 out of 5.0 by Nice place to stay Overall a good hotel, price flucuation and breakfast menu would be my only concrens June 17, 2014
Rated 5.0 out of 5.0 by clean and good service I thought this Holiday Inn Express, ten years old, was new it is so clean and well maintained. Continental breakfast was varied and well supplied. A good value, highly recommended. June 12, 2014
Rated 1.0 out of 5.0 by Overcharged Check your credit card statement... After staying at this hotel. June 12, 2014
Rated 4.0 out of 5.0 by Great staff, great location, great experience I recommend this hotel to anyone traveling between Connecticut and Massachusetts or upstate New York on the Mass Pike. Conveniently located, great service, excellent amenities. Pillows could be firmer - they were a bit too soft for my liking. June 12, 2014
Rated 5.0 out of 5.0 by HUA!!! To all my military brothers and sisters....this is the place to stay. You will be pleased. Outstanding!!! June 10, 2014
Rated 5.0 out of 5.0 by one of the best I've been staying at Holiday Inns since 1992 and this hotel rates in my top 5....I hope my business travels brings me back to this region again and will definitely book a room at your hotel...Great staff.. June 8, 2014
Rated 2.0 out of 5.0 by Nice hotel but beware overbooking fiasco! The hotel is nice, clean, and front desk was courteous. No concerns there. HOWEVER, they majorly messed up my group booking and overbooked the hotel! We were forced to leave after staying one night and scramble to find another hotel in town. This was ridiculous. Our family and friends were then separated for the weekend!! I can't emphasize enough how stressful it was to return from our graduation ceremony to find a notice under our door stating we had overstayed our welcome and had to vacate immediately. It was a serious scramble calling around to other hotels in the area to find a place. As the person organizing the group, I was completely embarrassed and I don't think my reputation as a group organizer amongst the group will ever be the same. So disappointed. June 8, 2014
Rated 5.0 out of 5.0 by service quality from the front desk, maids to the breakfast server, the service was tremendous June 4, 2014
Rated 4.0 out of 5.0 by Very clean hotel with great location with easy acess to interstate This hotel was very nice with good location to shops, restaurants, and attractions. Helpful staff with a nice breakfast variety. The 24 hour coffee and tea service was also a nice feature. June 2, 2014
Rated 4.0 out of 5.0 by Good stay, but nothing special. This hotel had the location we needed between a Saturday evening in Boston and a Sunday graduation in Western Mass. Staff was great. Room was good, but lacked power outlets where we needed them. Breakfast was OK at best. May 28, 2014
Rated 5.0 out of 5.0 by Another great stay... Enjoyed stay. Always feels like home away from home. May 27, 2014
Rated 5.0 out of 5.0 by USA Stay I actually stayed at 3 Holiday Inns during May; Auburn, Dumfries, VA and Niagara, NY, the Auburn location was head and shoulders better than the others. May 26, 2014
Rated 4.0 out of 5.0 by great room. some areas to improve We had a great corner suite. Very spacious and very clean. Beds were comfortable and even though we were facing the highway, it was quite quiet. The shampoo and conditioner bottles were stiff plastic, not easy to use. The hotel should also provide bottled water. May 25, 2014
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