Rated 4.1 out of 5 by 58
Rated 5.0 out of 5.0 by sdillard there in a pinch!
My admin failed to make my reservations for a recent business trip--all Augusta hotels were virtually booked, but Holiday Inn Express reservations personnel came through with a wonderful room and service to match! Honestly, I think that the bed was one of the most comfortable that I've ever slept in! You were there in a pinch, but you will be my first choice in the future!
September 22, 2013
Rated 5.0 out of 5.0 by 1soldier Rest break
Stopped in on our way North. Staff was awesome and friendly. There was a mexican restaurant next door so it was convenient not having to drive too far. The indoor pool was nice and warm. Breakfast was the typical they usually have at their hotels but at the time we went to eat, everything was almost out. They could put a mini frig in the rooms. Location was great and the staff was super nice! That would be one of our stops when we get a chance.
September 5, 2013
Rated 5.0 out of 5.0 by GoldAmbassador1 Great Recovery
Sent me to a dirty room, but Manger met me with new keys and inspected my new room.
August 31, 2013
Rated 5.0 out of 5.0 by Travler44 PERFECT
Have stayed at this location several times , It always meets and exceeds standards - Always a pleasant experience
August 31, 2013
Rated 5.0 out of 5.0 by Retta48 Wonderful Place to Stay
Everyone was very friendly. Hotel was very clean and comfortable and whatever you needed they would assist with it. Great experience!!
August 28, 2013
Rated 2.0 out of 5.0 by Authentic2 Staff and Service
I was disappointed as a priority club member we were not greeted as such, we were not offered and we did not receive complimentary water or snacks on check in. We inquired about a free upgrade to our room and without checking the computer we were told "no". This was the first time we have received poor service from staff. I could not recommend this specific property to friends or relatives and would not return myself.
August 19, 2013
Rated 5.0 out of 5.0 by Marie213 Great place to stay
The room was very clean and very comfortable. The staff was great and friendly. I got in very late, and slept in late, so I missed breakfast. I have stayed in HIEs all over the country and love them because they are always spotless.
August 19, 2013
Rated 4.0 out of 5.0 by Maggie64 Great
Very clean and comortable room. Only stayed one night, but the location was very near where I needed to be with easy access. Excellent staff, and nice breakast. I certainly would visit location again, if in the area.
August 5, 2013
Rated 3.0 out of 5.0 by RWM55 Just average
Booked two rooms with two double beds each and received two kings. Having to sleep on a rollaway is not good. Having your smoking station at the front door and allowing smokers to hang out at the front door is disgusting.
August 5, 2013
Rated 5.0 out of 5.0 by Tojanakany Great place
Great place good location, hotel is very clean. This is the second year staying there for a basketball tournament .
August 4, 2013
Rated 5.0 out of 5.0 by WAS39 Excellent Staff
All staff members (front desk, housekeepping and breakfast room) were very friendly and efficient.
August 2, 2013
Rated 4.0 out of 5.0 by TeamWinston Great service and value for a large group
We were a large group coming in for a basketball tournament in the area. I worked with Latonia Brooks setting up the reservation. Every time I called, Latonia was extremely helpful and patient. She responded to every email in a timely manner. When we arrived, all 15 rooms were set up exactly as I had requested making the check-in process a breeze. The front desk staff was friendly and efficient. The hotel itself is a great value. Clean rooms, free breakfast and a good location. I would definitely recommend this property for any type of sports team.
July 30, 2013
Rated 5.0 out of 5.0 by bennyandbrandy Excellent Hotel!!!! HIGHLY RECOMMEND!!!!!
Excellent hotel! Clean room, friendly staff, great location, lots of restaurants, minutes from Fort Gordon. The swimming pool/spa was inside and fabulous. Breakfast was yummy with lots of variety. The dining area was large and very comfortable. We were recognized as IHG members when we arrived. The laundry facility was clean and spacious. There was parking lot maintenance while we were there, but the staff made sure we were aware and that we were not bothered by the noise.
July 28, 2013
Rated 5.0 out of 5.0 Thanks
Was awesome weekend with family friends..the wedding party loved all the amenities and breakfast and pool and hot tub.location was good to easy access to venue and wedding activities
July 9, 2013
Rated 5.0 out of 5.0 by mday42 Comfortable bed and great service
The staff was awesome and a good nights sleep enjoyed.
July 3, 2013
Rated 4.0 out of 5.0 by sealman708 Good place to stay
Stayed here for 2 nights during a vacation stop, clean, comfortable, affordable
June 23, 2013
Rated 5.0 out of 5.0 by FLMom2013 Great Stay
I have stayed several times at this location and every time have left very satisfied. The staff is very friendly and the room is extremely clean and comfortabable.
June 22, 2013
Rated 5.0 out of 5.0 by WAS39 Always excellent
We have stayed at this property several times. We have always been impressed with the friendly, effiient staff, the room and the breakfast. The location is very convenient. We always feel safe and comfotable there.
June 10, 2013
Rated 5.0 out of 5.0 by jeepguy350 Great staff
Staff has been very polite and helpful. Room very quiet. The upgrade was welcome.
June 9, 2013
Rated 4.0 out of 5.0 by jrmj Everything good except..
I've stayed at this hotel several times. I like the beds, room layout and exercise room. My only gripe is when the breakfast hours are posted to begin at 0630, then that's what time breakfast should be ready. Not 0645. This happened more than once.
June 2, 2013
Rated 3.0 out of 5.0 by JDG4 Roomy suite but unable to close drapes
We had a corner suite with the sun streaming in though the shears and unable to move the drapes to block the early morning sun. We were given damp towels and our pull out linens were removed without replacement clean ones. Suite was nice and roomy for the 4of us and the breakfasts were good.
May 31, 2013
Rated 4.0 out of 5.0 by glietzke Nice hotel, not great price
fine place to stay, workout equipment wasn't in great shape. Elliptical clicked every revolution, bike pedals felt bent. breakfast not ready at 6:25. Breakfast doesn't start till 6:30 unlike most in the area that start at 6am. Price is high for area, but it was non smoking. Room was clean.
May 27, 2013
Rated 5.0 out of 5.0 by Hail2013 Check In was Great
The two young ladies that checked us in were excellent. They were very friendly, helpful and knowledgeable of the area. They represented Holiday Inn Express in a professional manner. Give them a raise. I didn't catch their names which is my fault.
May 7, 2013
Rated 4.0 out of 5.0 by clsdrg Need to offer fridge/microwave
Hotel was average on service and quality. No fridge or microwave will probably keep me from returning.
May 1, 2013
Rated 5.0 out of 5.0 by JimFreud Staff- Front desk
My experience here was fantastic because of 2 front desk people, Tonya and Rebecca. They were the best example of " customer service" people I have experienced in a long time, certainly the first time in my Augusta travel experiences.
I will stay here every time I come to Augusta now.
April 14, 2013
Rated 3.0 out of 5.0 by First Friendly staff
Monday of Masters week and they were booked solid, but were short handed on staff. Maybe bad luck. Staff could not have been more courteous and responsive. Nice touch to have complimentary water and chips at check-in for Priority Club members. However, we found a few issues that management should address. Our room was not ready even though we arrived after check-in. Main floor men's restroom needed cleaning - badly! Our room had no toilet tissue. All this may have been due to short staff situation. Maybe that's the only issue.
April 13, 2013
Rated 5.0 out of 5.0 by Eugene3 HIE Augusta
Everyone was very nice. The room was comfortable. I always enjoy this location.
April 7, 2013
Rated 4.0 out of 5.0 by kwaichang Nice Stay
This is a nice motel. The rooms are nice. We have stayed here a few times and the staff has always been very nice and professional. The person who prepares the breakfast at the motel does a good job, but the breakfast selection is not very good. I do recommend this motel because of the nice and clean accomodations, nice professional staff. The location is also very conveinient.
April 7, 2013
Rated 3.0 out of 5.0 by Mar48 Check In
Early in the day before we checked in, my Daughter requested for us to have a joining rooms. it was all set up and they said no problem. When we arrived to check in and we told them we were already set up for the a joining room, they gave us our key and we went to our room. When we got to the room, it was down and across from where my Daughters room was. We went back to the front desk and the girl behind the desk was extremely rude and acted that like she really didn't care. I believe her name was Tisha. She said there was nothing she could do and acted like she didn't want to do anything. I did get very frustrated and really felt like leaving. We even asked about for Saturday and she said no. "Very rudely". We did stay in the original room for both nights that we were there. I very disappointed with the customer service that your staff gave us.
March 30, 2013
Rated 3.0 out of 5.0 by Sosad Sosad
Needs cleaning and more attention to detail. Room was not clean and the breakfast bar was dirty and ran out of more than one item.
March 23, 2013