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Rated 4.2 out of 5 by 92 reviewers.
Rated 3.0 out of 5.0 by Disappointed in this stay but overall good hotel We've stayed at this hotel 3-4 times now and while the location is convenient we are considering giving other hotels nearby a chance despite our rewards membership. On this stay we were disappointed that several of the items were out and not going to be restocked for breakfast and it was only half into the serving time. Also the pancake/waffle maker was broken. (this has happened before) The shower curtains are either hung too high or not long enough because water alway ends up all over the bathroom floor. The bathroom lighting is poor. While we've experienced no problems with other guests the times we've stayed there we've always experienced a loud group of young adults hanging out by the front doors being rowdy and usually cursing. This stay they brought this into the lobby while we were checking in. We usually check-in around 11pm. October 20, 2013
Rated 4.0 out of 5.0 Typical Stay The staff is as friendly as other loacations near by. This is why I normally stay at the other locations. Room was up to par but, cost is higher here than nearby locations - it is money better spent to stay at the other IHG locations. October 13, 2013
Rated 5.0 out of 5.0 by Highway Traveler I enjouyed my stay, however, the noise level in the hall was rather loud. Couldn't help but hear the room doors closing.. October 3, 2013
Rated 4.0 out of 5.0 by Great room The room was great. The front desk personal acted like I was bothering her when we checked in. And that is to bad because this property is excellent !! September 23, 2013
Rated 5.0 out of 5.0 by there in a pinch! My admin failed to make my reservations for a recent business trip--all Augusta hotels were virtually booked, but Holiday Inn Express reservations personnel came through with a wonderful room and service to match! Honestly, I think that the bed was one of the most comfortable that I've ever slept in! You were there in a pinch, but you will be my first choice in the future! September 22, 2013
Rated 5.0 out of 5.0 by Rest break Stopped in on our way North. Staff was awesome and friendly. There was a mexican restaurant next door so it was convenient not having to drive too far. The indoor pool was nice and warm. Breakfast was the typical they usually have at their hotels but at the time we went to eat, everything was almost out. They could put a mini frig in the rooms. Location was great and the staff was super nice! That would be one of our stops when we get a chance. September 5, 2013
Rated 5.0 out of 5.0 by Great Recovery Sent me to a dirty room, but Manger met me with new keys and inspected my new room. August 31, 2013
Rated 5.0 out of 5.0 by PERFECT Have stayed at this location several times , It always meets and exceeds standards - Always a pleasant experience August 31, 2013
Rated 5.0 out of 5.0 by Wonderful Place to Stay Everyone was very friendly. Hotel was very clean and comfortable and whatever you needed they would assist with it. Great experience!! August 28, 2013
Rated 2.0 out of 5.0 by Staff and Service I was disappointed as a priority club member we were not greeted as such, we were not offered and we did not receive complimentary water or snacks on check in. We inquired about a free upgrade to our room and without checking the computer we were told "no". This was the first time we have received poor service from staff. I could not recommend this specific property to friends or relatives and would not return myself. August 19, 2013
Rated 5.0 out of 5.0 by Great place to stay The room was very clean and very comfortable. The staff was great and friendly. I got in very late, and slept in late, so I missed breakfast. I have stayed in HIEs all over the country and love them because they are always spotless. August 19, 2013
Rated 4.0 out of 5.0 by Great Very clean and comortable room. Only stayed one night, but the location was very near where I needed to be with easy access. Excellent staff, and nice breakast. I certainly would visit location again, if in the area. August 5, 2013
Rated 3.0 out of 5.0 by Just average Booked two rooms with two double beds each and received two kings. Having to sleep on a rollaway is not good. Having your smoking station at the front door and allowing smokers to hang out at the front door is disgusting. August 5, 2013
Rated 5.0 out of 5.0 by Great place Great place good location, hotel is very clean. This is the second year staying there for a basketball tournament . August 4, 2013
Rated 5.0 out of 5.0 by Excellent Staff All staff members (front desk, housekeepping and breakfast room) were very friendly and efficient. August 2, 2013
Rated 4.0 out of 5.0 by Great service and value for a large group We were a large group coming in for a basketball tournament in the area. I worked with Latonia Brooks setting up the reservation. Every time I called, Latonia was extremely helpful and patient. She responded to every email in a timely manner. When we arrived, all 15 rooms were set up exactly as I had requested making the check-in process a breeze. The front desk staff was friendly and efficient. The hotel itself is a great value. Clean rooms, free breakfast and a good location. I would definitely recommend this property for any type of sports team. July 30, 2013
Rated 5.0 out of 5.0 by Excellent Hotel!!!! HIGHLY RECOMMEND!!!!! Excellent hotel! Clean room, friendly staff, great location, lots of restaurants, minutes from Fort Gordon. The swimming pool/spa was inside and fabulous. Breakfast was yummy with lots of variety. The dining area was large and very comfortable. We were recognized as IHG members when we arrived. The laundry facility was clean and spacious. There was parking lot maintenance while we were there, but the staff made sure we were aware and that we were not bothered by the noise. July 28, 2013
Rated 5.0 out of 5.0 Thanks Was awesome weekend with family friends..the wedding party loved all the amenities and breakfast and pool and hot tub.location was good to easy access to venue and wedding activities July 9, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service The staff was awesome and a good nights sleep enjoyed. July 3, 2013
Rated 4.0 out of 5.0 by Good place to stay Stayed here for 2 nights during a vacation stop, clean, comfortable, affordable June 23, 2013
Rated 5.0 out of 5.0 by Great Stay I have stayed several times at this location and every time have left very satisfied. The staff is very friendly and the room is extremely clean and comfortabable. June 22, 2013
Rated 5.0 out of 5.0 by Always excellent We have stayed at this property several times. We have always been impressed with the friendly, effiient staff, the room and the breakfast. The location is very convenient. We always feel safe and comfotable there. June 10, 2013
Rated 5.0 out of 5.0 by Great staff Staff has been very polite and helpful. Room very quiet. The upgrade was welcome. June 9, 2013
Rated 4.0 out of 5.0 by Everything good except.. I've stayed at this hotel several times. I like the beds, room layout and exercise room. My only gripe is when the breakfast hours are posted to begin at 0630, then that's what time breakfast should be ready. Not 0645. This happened more than once. June 2, 2013
Rated 3.0 out of 5.0 by Roomy suite but unable to close drapes We had a corner suite with the sun streaming in though the shears and unable to move the drapes to block the early morning sun. We were given damp towels and our pull out linens were removed without replacement clean ones. Suite was nice and roomy for the 4of us and the breakfasts were good. May 31, 2013
Rated 4.0 out of 5.0 by Nice hotel, not great price fine place to stay, workout equipment wasn't in great shape. Elliptical clicked every revolution, bike pedals felt bent. breakfast not ready at 6:25. Breakfast doesn't start till 6:30 unlike most in the area that start at 6am. Price is high for area, but it was non smoking. Room was clean. May 27, 2013
Rated 5.0 out of 5.0 by Check In was Great The two young ladies that checked us in were excellent. They were very friendly, helpful and knowledgeable of the area. They represented Holiday Inn Express in a professional manner. Give them a raise. I didn't catch their names which is my fault. May 7, 2013
Rated 4.0 out of 5.0 by Need to offer fridge/microwave Hotel was average on service and quality. No fridge or microwave will probably keep me from returning. May 1, 2013
Rated 5.0 out of 5.0 by Staff- Front desk My experience here was fantastic because of 2 front desk people, Tonya and Rebecca. They were the best example of " customer service" people I have experienced in a long time, certainly the first time in my Augusta travel experiences. I will stay here every time I come to Augusta now. April 14, 2013
Rated 3.0 out of 5.0 by Friendly staff Monday of Masters week and they were booked solid, but were short handed on staff. Maybe bad luck. Staff could not have been more courteous and responsive. Nice touch to have complimentary water and chips at check-in for Priority Club members. However, we found a few issues that management should address. Our room was not ready even though we arrived after check-in. Main floor men's restroom needed cleaning - badly! Our room had no toilet tissue. All this may have been due to short staff situation. Maybe that's the only issue. April 13, 2013
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