Rated 4.2 out of 5 by 107
Rated 4.0 out of 5.0 by TeamWinston Great service and value for a large group
We were a large group coming in for a basketball tournament in the area. I worked with Latonia Brooks setting up the reservation. Every time I called, Latonia was extremely helpful and patient. She responded to every email in a timely manner. When we arrived, all 15 rooms were set up exactly as I had requested making the check-in process a breeze. The front desk staff was friendly and efficient. The hotel itself is a great value. Clean rooms, free breakfast and a good location. I would definitely recommend this property for any type of sports team.
July 30, 2013
Rated 5.0 out of 5.0 by bennyandbrandy Excellent Hotel!!!! HIGHLY RECOMMEND!!!!!
Excellent hotel! Clean room, friendly staff, great location, lots of restaurants, minutes from Fort Gordon. The swimming pool/spa was inside and fabulous. Breakfast was yummy with lots of variety. The dining area was large and very comfortable. We were recognized as IHG members when we arrived. The laundry facility was clean and spacious. There was parking lot maintenance while we were there, but the staff made sure we were aware and that we were not bothered by the noise.
July 28, 2013
Rated 5.0 out of 5.0 Thanks
Was awesome weekend with family friends..the wedding party loved all the amenities and breakfast and pool and hot tub.location was good to easy access to venue and wedding activities
July 9, 2013
Rated 5.0 out of 5.0 by mday42 Comfortable bed and great service
The staff was awesome and a good nights sleep enjoyed.
July 3, 2013
Rated 4.0 out of 5.0 by sealman708 Good place to stay
Stayed here for 2 nights during a vacation stop, clean, comfortable, affordable
June 23, 2013
Rated 5.0 out of 5.0 by FLMom2013 Great Stay
I have stayed several times at this location and every time have left very satisfied. The staff is very friendly and the room is extremely clean and comfortabable.
June 22, 2013
Rated 5.0 out of 5.0 by WAS39 Always excellent
We have stayed at this property several times. We have always been impressed with the friendly, effiient staff, the room and the breakfast. The location is very convenient. We always feel safe and comfotable there.
June 10, 2013
Rated 5.0 out of 5.0 by jeepguy350 Great staff
Staff has been very polite and helpful. Room very quiet. The upgrade was welcome.
June 9, 2013
Rated 4.0 out of 5.0 by jrmj Everything good except..
I've stayed at this hotel several times. I like the beds, room layout and exercise room. My only gripe is when the breakfast hours are posted to begin at 0630, then that's what time breakfast should be ready. Not 0645. This happened more than once.
June 2, 2013
Rated 3.0 out of 5.0 by JDG4 Roomy suite but unable to close drapes
We had a corner suite with the sun streaming in though the shears and unable to move the drapes to block the early morning sun. We were given damp towels and our pull out linens were removed without replacement clean ones. Suite was nice and roomy for the 4of us and the breakfasts were good.
May 31, 2013
Rated 4.0 out of 5.0 by glietzke Nice hotel, not great price
fine place to stay, workout equipment wasn't in great shape. Elliptical clicked every revolution, bike pedals felt bent. breakfast not ready at 6:25. Breakfast doesn't start till 6:30 unlike most in the area that start at 6am. Price is high for area, but it was non smoking. Room was clean.
May 27, 2013
Rated 5.0 out of 5.0 by Hail2013 Check In was Great
The two young ladies that checked us in were excellent. They were very friendly, helpful and knowledgeable of the area. They represented Holiday Inn Express in a professional manner. Give them a raise. I didn't catch their names which is my fault.
May 7, 2013
Rated 4.0 out of 5.0 by clsdrg Need to offer fridge/microwave
Hotel was average on service and quality. No fridge or microwave will probably keep me from returning.
May 1, 2013
Rated 5.0 out of 5.0 by JimFreud Staff- Front desk
My experience here was fantastic because of 2 front desk people, Tonya and Rebecca. They were the best example of " customer service" people I have experienced in a long time, certainly the first time in my Augusta travel experiences.
I will stay here every time I come to Augusta now.
April 14, 2013
Rated 3.0 out of 5.0 by First Friendly staff
Monday of Masters week and they were booked solid, but were short handed on staff. Maybe bad luck. Staff could not have been more courteous and responsive. Nice touch to have complimentary water and chips at check-in for Priority Club members. However, we found a few issues that management should address. Our room was not ready even though we arrived after check-in. Main floor men's restroom needed cleaning - badly! Our room had no toilet tissue. All this may have been due to short staff situation. Maybe that's the only issue.
April 13, 2013
Rated 5.0 out of 5.0 by Eugene3 HIE Augusta
Everyone was very nice. The room was comfortable. I always enjoy this location.
April 7, 2013
Rated 4.0 out of 5.0 by kwaichang Nice Stay
This is a nice motel. The rooms are nice. We have stayed here a few times and the staff has always been very nice and professional. The person who prepares the breakfast at the motel does a good job, but the breakfast selection is not very good. I do recommend this motel because of the nice and clean accomodations, nice professional staff. The location is also very conveinient.
April 7, 2013
Rated 3.0 out of 5.0 by Mar48 Check In
Early in the day before we checked in, my Daughter requested for us to have a joining rooms. it was all set up and they said no problem. When we arrived to check in and we told them we were already set up for the a joining room, they gave us our key and we went to our room. When we got to the room, it was down and across from where my Daughters room was. We went back to the front desk and the girl behind the desk was extremely rude and acted that like she really didn't care. I believe her name was Tisha. She said there was nothing she could do and acted like she didn't want to do anything. I did get very frustrated and really felt like leaving. We even asked about for Saturday and she said no. "Very rudely". We did stay in the original room for both nights that we were there. I very disappointed with the customer service that your staff gave us.
March 30, 2013
Rated 3.0 out of 5.0 by Sosad Sosad
Needs cleaning and more attention to detail. Room was not clean and the breakfast bar was dirty and ran out of more than one item.
March 23, 2013
Rated 1.0 out of 5.0 by GriffinWings Horrible Treatment by Staff
This is the second of the two most worst stays I have had with this chain. I have never been more insulted and made to feel like a criminal. My company maintains Platinum status yearly and stays well over 60 times a year with this chain however this staff failed to acknowledge my loyalty. I do not recommend this location when visiting this area. The other location that gave me the same treatment was in Oxford, AL.
March 13, 2013
Rated 2.0 out of 5.0 by sdbs room
I can't tell you how disappointed I was in the room I stayed in at the Holiday Inn Express in Augusta, GA. When I hung my clothes in the closet on hangers the closet would not close. There was no fold down rack to put my suitcase on. The biggest disappointment I had was that there was no microwave or frig. When I called down to the desk to request another room I was informed that none of the rooms had them. My husband was due to have surgery at the VA hospital and I expected to stay in that room for up to two weeks. I thank God that they called off his surgery till a later date. We are priority club members and have been for many years but upon our return to Augusta for my husbands surgery I will not be staying at the Holiday Inn Express.
February 25, 2013
Rated 4.0 out of 5.0 by Vic71 Vic71
Everything was good, breakfast was good and I had a quick check in.
February 7, 2013
Rated 5.0 out of 5.0 by Diebold This place ROCKS!
I was very please with the Front Desk employees and with the other staff. Martha was very pleasant and made sure everything was okay.
January 31, 2013
Rated 3.0 out of 5.0 by charmolina Pricing Avg, but noisy
Price was about the same in that immediate area for the quality of hotel. It was noisy outside and also inside due to guests
January 25, 2013
Rated 5.0 out of 5.0 by Erroberts Nice hotel and great location!
Very nice hotel, friendly staff and great location!
January 23, 2013
Rated 4.0 out of 5.0 by columbia Very nice...and reasonable price.
I have stayed here twice now. The location is good, the hotel was clean and comfortable. Was recognized for being a priority member. Breakfast was okay. Needed to be restocked more frequently with many working guests on weekdays.
January 23, 2013
Rated 5.0 out of 5.0 by Navigator Comfortable bed and great shower.
Good location to interstate. The rooms are clean, the bed very confortable and the shower area is by far, the best we've ever encountered.
January 12, 2013
Rated 2.0 out of 5.0 by ButterfieldF More disappointed than impressed
I recently stayed at this property on a return trip from vacation to break up a long drive. I wished after staying here that I would have kept on driving or pulled off the road earlier.
The bath tub shower combo had soap with body hair left from the previous guest. There were cobwebs on the light above the desk and my wife had to clean the coffee maker out before it could be used. There was a set of 3 towels and wash cloths for a 4 person reservation. We also expected a fridge and a microwave but were told that we must have been mistaken.
The breakfast was mediocre. Breakfast selection was normal, just heated or not heated properly. The famous cinnamon rolls were cold and the eggs were from cold to warm, the pancake machine was out of batter but was later refilled. Finding a clean table was difficult and settled for one that wasn't as dirty as the rest.
The staff besides the front desk personnel were seemed aloof and not real friendly. I passed by the maid at least 4 times without a hello.
The cleanliness issues made me wonder what else wasn't clean, so I checked the beds to make sure I wasn't getting used sheets, but it also made me worry about picking up some crazy foot fungus or issue while I was taking a shower. The tub filled up deep enough while I was taking a shower to cover my feet and soak them in who knows what.
Besides cleanliness the attention to detail was the other weakness. A set of 3 towels for a 4 person reservation is an unnecessary nuisance, and added to a cleanliness issue makes for an overall lousy hotel experience. Then after these mood killers, a lukewarm breakfast doesn't do anything besides add to it.
I didn't feel like I was getting much for being a rewards club member and don't remember any recognition for it. Oh well. I'm irritated that I wasted my reward night here, but I for sure won't waste any more points or cash to ever stay here again. Not sure if I would stay here again for free.
The pros of the stay: Front desk girl Kelly was friendly and helpful. The rooms are nice and roomy and there is free parking.
I put most of this information on the guest comment card with my name, number and address, but never heard from anyone at the hotel. Don't expect anything this time either, besides a generic reply. I wouldn't mind my points back, but kind of doubt that will happen, but maybe they'll get their act together and somebody else will have a better stay.
January 9, 2013
Rated 5.0 out of 5.0 by Kirode Friendly and Helpful!
This was a great hotel to stay at. i had to stay for 2 weeks for work and enjoyed everything about my stay. Great location near the highway and lots of great restuarants.
January 8, 2013
Rated 4.0 out of 5.0 by Reb40s Comfortable stay....
All in all it was great... Rooms were comfortable and staff very nice. I just wish that the hot tub and some of the exercise equipment wasn't down during the stay....
January 5, 2013