Rated 3.5 out of 5 by 110
Rated 5.0 out of 5.0 by Zol13 Great staff & breakfast
The staff is very friendly and offered the best service I had ever experienced at a hotel stay. The room was always clean not to mention the bed and pillows were extremely comfortable. Every morning breakfast was fresh and had a great selection that there was no reason to go anywhere else. The manager also had a wine tasting treat for guest that was phenomenal. I truly recommend your next stay to be at Holiday Express!
July 16, 2014
Rated 4.0 out of 5.0 by Megan31 Comfortable and clean
We enjoyed our stay at the Holiday Inn Express in Denver. The only difficulty we had was that the type of room we wanted was not available. There were three people in our party, and the only thing left to sleep in was a room with a King bed/sleeper sofa. So one of the guests had to sleep on the pull-out couch. We were glad to have a room to stay in for the night, but we'd been traveling for almost 13 hours, so a pull-out couch was not the most comfortable thing to sleep on at the time. Cleanliness was good and the King bed itself was very comfortable. I'm almost always pleased when I stay at a Holiday Inn Express.
July 14, 2014
Rated 1.0 out of 5.0 Run down rooms Yuck!
The rooms smell, the bed and pillows are not comfortable and the rooms are run down. WAY overpriced for this horrible experience!
July 11, 2014
Rated 2.0 out of 5.0 by toyman Never again
Not recognized as a platinum member.
Was not offered welcome pack or the choice of the 500 extra points...guess I lost out on both of those.
Older hotel with many signs of wear and tear.
In and out of hotel many times without any of the staff behind desk saying anything.
Checked out and stayed at another hotel for duration of my stay in denver.
July 6, 2014
Rated 4.0 out of 5.0 by Huskerrat Good hotel, comfortable stay
Great value at this hotel, price isn't horrible and good access to the airport. We enjoyed our stay.
July 4, 2014
Rated 5.0 out of 5.0 by BigA Modern & Comfortable
This HIE was super modern looking and feeling as we walked into the lobby to register and as usual we were greeted with a friendly smile and checked in. Our room was clean and comfortable and the breakfast area was spacious, clean and well organized. We would certainly recommend this HIE to anyone traveling to the Aurora, CO area!
July 1, 2014
Rated 4.0 out of 5.0 by mandi53 great for business
-My stay was great. My air conditioner did not necessarily work all that well but the staff was amazing.
June 30, 2014
Rated 2.0 out of 5.0 by Skippy Sh13 Service Lacking - Sleep quality poor
Hotel under renovations in late June 2014. Couches everywhere, and smelled funny. Wasn't a pleasant check-in, though service staff was friendly and apologized for the inconvenience.
While I typically travel for business, this was a liesure trip with my family. I'd booked for 4 people (2 adults 2 children), and had two problems with this.
1) Appeared the staff had placed all "families" on the same floor. Result was crying babies all night, and lots of noise. Sleep quality was severely degraded. Horrible, in fact.
2) The room only had 2 towels. I tried to call housekeeping and got a "this mailbox is full" message. As a result, I went down to the front desk and personally made the request for additional towels. I was the only person at the desk at the time. I was assured they'd be up shortly. 45 minutes later, my wife and I were still waiting for towels so we could take our showers (children were done). I finally called down, and the same attendant said "Oh yeah! I'll be right up." My wife's comment mirrored mine.
"I'll never stay at this hotel again."
The next morning, when we checked out (about 12 hours after checking in), the SAME person who checked us in was at the front desk!! While it's possible this was a 12 hour shift, I'm not surprised the quality of service was degraded. When people are tired, they make mistakes.
Holiday Inn Express is usually very good. I'd like to think this was an isolated incident.
As a positive note, the breakfast was outstanding (as usual). Love the biscuits and gravy and pancake machine. Dining area was very clean.
June 25, 2014