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Rated 3.6 out of 5 by 150 reviewers.
Rated 5.0 out of 5.0 Great Customer Service Arrive late at night... Staff was very helpful, compassionate, and very professional. She went beyond the call of duty to make us feel better. October 28, 2014
Rated 5.0 out of 5.0 by Recent Medical Trip Came to Aurora for medical appointments, mostly bad news, the hotel stay was the only bright side. We got off to a rocky start when I was given keys to an already occupied room, but that was quickly corrected and the remainder of my stay was comfortable and clean. Be aware that the freeway construction continues throughout the night, during my stay steel pylons were being driven into the ground, I'm a heavy sleeper so it didn't bother me as much as it did my wife. Wasn't a big deal but you definately have to use the window shades, their spotlights kinda lit up the room. All in all a good stay and I would recommend the place. October 27, 2014
Rated 4.0 out of 5.0 by Wine reception The wine and Hors D oeuvres reception Wednesday was a pleasant surprise October 26, 2014
Rated 5.0 out of 5.0 My Sleeping accomodation at the Rocky Mountain Audio Fest Great price, service and lots of good restaurants nearby. Tim G. Ryan SIMPLIFI audio October 23, 2014
Rated 4.0 out of 5.0 by Great Service The room was very clean and comfortable. The staff were very generous, and late checkout is free for those who are IHG Rewards Members. Overall was a great experience. Will definitely use this hotel when I come back into the area. October 17, 2014
Rated 3.0 out of 5.0 by aurora Don't leave anything out on sight in your room when you go to work. Don't expect the manager to contact you when there is a problem The staff tells you they will but doesn't happen October 15, 2014
Rated 5.0 out of 5.0 by Great place tostay This is a nice hotel. fairly new and well maintained. Though it is close to the freeway, we did not hear the traffic noise even in one of the rooms at the front of the hotel. We will definitely stay here again. October 15, 2014
Rated 1.0 out of 5.0 by No Sleep - loud & hot & no internet for laptop I had prepaid for my room nearly a month before. The day of my trip I received a text confirming I was checked in for # 214. When I arrived,I was informed that room was not available and was assigned room 104, which was next to the exercise room. I asked for another choice and was told there was only one other room available that night - room 335. About 11 PM, major road repairs started outside my room, making it very difficult to get any sleep that night. Additionally, the drapers would not close all the way, which might have kept some sound and light out of the room. In addition the carpet was not tacked down in front of the bathroom, causing a potential tripping hazard. I was exhausted at my meeting that day and requested another room. I was told they would move my stuff and I mentioned I had about 6 magazines on my desk that I still wanted. When I got back from my meeting I was assigned to room 404, which was much quieter, but my magazines were missing and it was too late to find out from housekeeping what had happened. The heater was set to 66 degrees and I left it alone, as it would be comfortable enough for sleeping. The temperature outside dropped and the heater came on and did not stop. I woke up at about 2:30 AM and it must have been 80 degrees in my room making it very difficult to go back to sleep. ADDITIONALLY, I was unable to connect to the internet. I called tech support and he told me to disable my firewall (VERY BAD ADVICE THAT ANYONE WOULD KNOW). I have not had problems at any other hotel connecting my laptop to the internet. In spite of all the problems with the facility and the internet tech support, the desk staff was very helpful in trying to resolve matters, by getting me a different room the 2nd night, eventually finding my magazines right before I went home and arranging for a lift to the airport. This was supposed to be a "updated facility" but is missing the mark in providing a restful and productive environment for the traveling business person. October 14, 2014
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