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Rated 3.6 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by 4 Night Stay At Aurora Holiday InnExpress This place was one of the better Holiday Inn Express I have stayed in. The place was clean and the atmostphere was pleasant. Most of the thisngs here were pretty typical of a HIE, but the staff made all the difference. The manager (latino, cant remember his name) was very attentive and courteous. He was always very helpful with the couple of request that I had during my stay and always provided service with a smile. I had to use the shuttle service, for which I had to be specially accommodated and I was very appreciative of that. Thnk you to all the staff that works tirelessly every day to make the guess stay more pleasant and comfortable.. Best Regards, JC November 15, 2014
Rated 2.0 out of 5.0 by Displeased Toilet drained and shot water back in tank about every hour. Toilet paper and facial tissue so thin they were almost nonexistent. Towels so old they felt like sand paper, and the ends were ragged with long threads hanging from each end. No blanket. November 13, 2014
Rated 5.0 out of 5.0 by Nice Hotel I stayed in this hotel for 30 days. The room was clean and the staff was wonderful. The only complaint I have was the road work which was ongoing and no fault of the hotel. November 8, 2014
Rated 4.0 out of 5.0 by Clean hotel and good variety for breakfast This hotel was recently remodeled and was clean and appealing inside and out. The carpet selection was a little wild and very colorful. They have a very broad selection for breakfast items. The bed could have been a little more comfortable but they do have both soft and firm pillows. The only complaint I would have was for most of my stay the side door which was closest to the elevator was not working properly. The lock required you to use your room key to unlock the door, but that did not work. For most of my stay, the door was propped open and for those times it was not, I had to walk around to the front door to just walk past the side door that was not working properly. When mentioned to the staff, they were aware of the problem and seemed frustrated themselves but acknowledged there was a work order generated to repair this issue. November 5, 2014
Rated 3.0 out of 5.0 by great staff The first room I was put in had a slow sink. I requested to be moved. The next room had brown water in the sink. Again I went and requested to be moved. Plumbing was fine in the third room but the shower curtain smelled sour and there was a urine smell. I normally love stay at Holiday Inn Express. The staff was outstanding and I feel that they would have moved me if I had asked but at that point I was too tired. November 3, 2014
Rated 3.0 out of 5.0 by Just Ok would have expected more from this type of hotel. First room have a very bad smell and needed some cleaning of vents. Staff was great and got me a new room down the hall right away. second room also needed soem deep cleaning and beds were worn out. TV didn't work and you could tell the shower had been epoxied many times. While the hotel isn't bad it is in need some some updating and deep cleaning. i would stay there again but might try somewhere else first before booking. November 3, 2014
Rated 5.0 out of 5.0 by Great Customer Service Arrive late at night... Staff was very helpful, compassionate, and very professional. She went beyond the call of duty to make us feel better. October 28, 2014
Rated 5.0 out of 5.0 by Recent Medical Trip Came to Aurora for medical appointments, mostly bad news, the hotel stay was the only bright side. We got off to a rocky start when I was given keys to an already occupied room, but that was quickly corrected and the remainder of my stay was comfortable and clean. Be aware that the freeway construction continues throughout the night, during my stay steel pylons were being driven into the ground, I'm a heavy sleeper so it didn't bother me as much as it did my wife. Wasn't a big deal but you definately have to use the window shades, their spotlights kinda lit up the room. All in all a good stay and I would recommend the place. October 27, 2014
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