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Rated 3.4 out of 5 by 80 reviewers.
Rated 4.0 out of 5.0 by Affordable comfort and great staff service Outstanding staff and service made for a very good stay. September 11, 2013
Rated 1.0 out of 5.0 by Under renovation I stayed at this hotel twice in one week. The first time was great, the second time not so much. When I got to my room, I noticed that there was no clock in the room, so I asked for one. I then had trouble with the remote for the TV. Batteries needed to be replaced. The air conditioner was not working properly. I had to lower it to 62 degrees in order for the room to be cool enough. Finally, in the evening I happened to look up at the ceiling and there were 3 distinct stains on the ceiling. Not thrilled. The staff was great, but the accommodations not so much. September 10, 2013
Rated 2.0 out of 5.0 by Cramped Handicapped Room I kind of expected more from a Holiday Inn Express. Here are my concerns: + The bathroom had no A/C vent and was steamy. + My wife is in a wheelchair and she barely got around the bed. +The A/C was a bit noisy and hard to adjust the temperature. +The hotel did not have a selection of restaurants to choose from. September 9, 2013
Rated 5.0 out of 5.0 by GREAT STAFF AND HOTEL During my stay at the Holiday Inn Express Denver Aurora Medical Center the staff was very attentive. A light bulb went out in my room so I called the front desk and they fixed it within 15 minutes of me telling them. My room was very clean and comfortable and I loved the pillows. I have two small children and they enjoyed the pancakes and chocolate milk at breakfast. I will defnitly be staying here again. I have already recommended this property to several of my friends and family. September 6, 2013
Rated 3.0 out of 5.0 by Needs some simple updates The bathroom was clean but the toilets do not flush with any authority. The shower controls look like an old bathroom sink which makes the controls touchy and prone to shockingly cold or hot spells. Other than that it was decent and the staff was friendly. September 2, 2013
Rated 5.0 out of 5.0 by Remodel is looking great Rooms were clean and staff was very nice, remodel is going great September 1, 2013
Rated 2.0 out of 5.0 by NEEDS INTERNAL FACELIFT I've stayed at several Holiday Inn Express and have to say that most of them are more updated/clean/and operable than this one. There were several things in disrepair which didn't make the room uninhabitable but was bothersome; cracked tiles, stained/chipped tub, inoperable sink stopper (duct tape was used for repair and must've come loose). August 29, 2013
Rated 4.0 out of 5.0 by Housekeeping Overall, our stay at the Inn was good. We ran out of kleenex and almost toilet paper due to Housekeeping not paying attention to a couple details like that. I had a plastic bowl that I packed and traveled with for about 3 years that I used for holding my loose change, pocket knife, lip gloss and money clip in the evening before I went to sleep. It was a nice thing to have so "stuff" wasn't all over the desk top… when i got back to the room after my 2nd day's activities, the bowl was gone (I imagine thrown away). I hadn't placed it in the garbage or even near the garbage to indicate I didn't want it any more. So I was disappointed in that. Regarding the kleenex… I called Housekeeping, got a voice mail, left a message and never heard back. The following evening, after returning from a full day of activity, I realized there was no kleenex again. I called the front desk this time and the night shift person was very responsive. She immediately brought a box of kleenex to the room. She also brought a light bulb since it had burned out too. I told her I never heard back from Housekeeping and she said the "old" supervisor must still have her voicemail on but she was no longer there. The help during breakfast was "busy" but often overlooked empty coffee urns and over full garbage recepticals. Overall the food was okay. I ate an omelet one morning and it was very cool - not heated up properly. I had cereal the other 5 mornings. Thank you for listening. I hope this helps to improve your customer service. We always stay at Holiday Inn Express but this was a little disappointing. Take care. August 29, 2013
Rated 5.0 out of 5.0 by Much Better the Second Time I stayed here about a year ago, and my stay was not so great. This time was a complete turn around! The staff was fantastic, the rooms were very clean, and the pool was perfect. I will be coming back. August 27, 2013
Rated 5.0 out of 5.0 by Great Stay We stayed at this hotel the night before we flew out of DIA. The Staff was great, and the rooms were very clean. From what we heard we stayed in one of their newly renovated rooms, and they looked great. We will defiantly be staying here again. August 23, 2013
Rated 5.0 out of 5.0 by Very helpful reception staff on Aug. 18th We'd just spent the last 15 hrs. driving straight through from Chicago and we were extremely tired. Unfortunately,at the time we arrived, official check-in time was still a long 4 hrs. away. I wish I would have paid attention to the woman's name working the check-in desk that day, but we could barely keep our eyes open. She made arrangements so we could get our room right away. We can't thank her enough for being so kind & understanding. August 22, 2013
Rated 1.0 out of 5.0 by Good location but would not recommend Checking in was friendly and expedited. The major problems were, room was dirty, a foot long blob of hair found on the floor the first night was not removed the 2nd day after room service had been preformed. There was no soap in the bathroom, the in-room coffee pot didn't work, tv channels were out and when I went down to the desk in the morning, nobody was around. August 20, 2013
Rated 3.0 out of 5.0 by Comfortable room but breakfast was weak When we stayed with the breakfast included, there were days were all of the items for breakfast were not available. Excuses were made but not much effort put forth to correct these issues. We have potential of visiting Denver again but not sure if we would stay at this same location as there are other choices that we will consider. Been an IHG member for years but feel that the Holiday Inns are not as good as they could be. August 6, 2013
Rated 4.0 out of 5.0 by Excellent support staff The ladies working at this location did an outstanding job taking care of our group while we were there. Brandi, Moor and Meagan were very professional. And attentative to our needs. Not quite as pleased with the managerial staff, bu support staff was great. Will definitely stay here again as my schedule allows. Kudos to Lorena as well. August 5, 2013
Rated 1.0 out of 5.0 by Not up to Holiday Inn Express (minimum) Standards We arrived on July 30,2013 to visit my grandson and daughter in-law who is in stationed nearby in the Air Force. The clerk did not know I was a gold point holder and did not mention it. The reservation asked for a crib in the room. The clerk did not know about the request and in fact did not know if they had cribs, but would check. Later sent up a crib that was not clean (stained in fact) or sanitized, no sheets. Also found a squeegee tucked into it. We chose not to trust it or use it. The light switch in the room did not work the hall light in the room, Burnt out I guess. 1 of the 2 elevators stopped working on one of our trips, had to go out and get into the other one. That on had a sticking door, not sure it was going to work either.The parking lot side door entry swipe did not work, had to send someone to front door to get it opened and hold open as we brought luggage in. One pillow case was dirty (black stuff) on it. Hallway smelled and had water stains. Construction workers on 4th floor creating dust, smells and hallway full of furniture to navigate. (We were in RM 428). The shower Curtin was installed wrong so the water did not stay in the tub. No Queen Beds or queen suites to pick from. This is a older hotel that should not be under the Holiday Inn Express name. When your traveling and do not know the area you should be able to pick a Holiday Inn express and know you have Clean Comfortable Room with Queen size beds, Refrigerator and Microwave We were on the road for 11 Holiday inn stops and this was not up to the standards we had expected. August 5, 2013
Rated 4.0 out of 5.0 by Road Construction - This Too Shall Pass Stayed the night before an important business meeting in the area. Convenient location to nearby businesses and firms. Road construction on nearby I-225 made for more than average noise and dust. An older HIX property with nearly recent remodeling. Would stay there again. July 31, 2013
Rated 3.0 out of 5.0 by Not bad . . . but . . . This hotel is located in an industrial area. This makes It less convenient for shopping and restaurants. There are some stores and restaurants about a mile or so up the road, but nothing within walking distance. I must have had the smallest room in the place. I was at the end of the hallway and the room is smaller to make room for an exit door just outside of the room. (By the way, that door slams.) Being a Priority Club Platinum member for several years, I guess I'm used to getting better rooms. The room seemed clean enough, but I kept finding moths flying around. I had little interaction with the staff other than check-in, so I cannot comment much on them. Breakfast was typical HIE fare. Not bad, but nothing really new. June 26, 2013
Rated 2.0 out of 5.0 by Breakfast choices Please update your breakfast choices to include healthy choicesof fresh fruit. Being on a gluten free lactose free diet my choices were very limited. June 23, 2013
Rated 2.0 out of 5.0 by 6/5/2013 Arrival To drive to this facility from the Interstate was creepy! Not many nice looking people loitering on streets. Not located in a very good part of town, however, it appears that some redevelopment is taking place around this specific area. (Medical Center is across the road). The outside of this hotel and lobby were very nice w/ many $$$ spent on just these 2 areas of this hotel. The rooms were quite dated, and in our room wall paper was coming off the wall , there was a water spot on our room's ceiling, there was wall paper loose on the wall from damage by the A/C unit nearby. Old and dirty establishment. Way OVER PRICED for such an unclean room and facility as a whole. They only provided 1 bar of soap for the bathroom....... Would NOT stay at this hotel again........ June 23, 2013
Rated 2.0 out of 5.0 by Facilities . key card wouldn't work even after being reprogrammed several different occasions .first room-air conditioner wouldn't work .moved to 2nd room and toilet was plugged .3rd room was very good .young lady at desk tried her best to help but due to being busy slow in assistance with concerns . very willing to move us 2x to another room June 21, 2013
Rated 5.0 out of 5.0 by Great Stay! We stayed here for a family wedding, we loved the hotel! They made us feel right at home. We really enjoyed the free shuttle they provided to and from the wedding. Overall the hotel was clean and comfortable. We will be staying here again. June 11, 2013
Rated 5.0 out of 5.0 by Great Stay and Great Staff We only stay at Choice Hotels when we travel, but because of this stay we will be staying at Holiday Inn Express anytime we can. We room was very clean, the breakfast was amazing! We were greeted every time we walked in the door. The Staff really did make us feel like we were at home. May 28, 2013
Rated 1.0 out of 5.0 by Not up to Holiday Inn Express Standard My stay was very uncomfortable that I checked out and checked into the holiday inn express at Denver Airport. For 2 days I did not recive a bath mat, On the fourth day I went to dry myself after taking a shower and found the towel was damp and smelly, I grabed a second towel and it was the same, On the 5 th day I put in some laundry at the front desk at 6.30am this was a Friday, in the evening I went to pick up my laundry from the front desk only to find that it was not sent which caused me now to have to purchase some clothing to get me buy to the next week. May 9, 2013
Rated 2.0 out of 5.0 by very dirty Someone had tracked mud, and bad, all up and down the first floor hall, told the evening girl about it at 7pm and she said she would see to it that it got cleaned l left at 9 am the next morning and it still wasnt cleaned, this was bad, Need new Mattresses, l also noticed that the lobby was dirty, whats up with whats going on around the Hotel, l really use to enjoy staying there. May 6, 2013
Rated 4.0 out of 5.0 by Not the best Holiday Inn Express experience I have stayed in Holiday Inn Express hotels in many different places, and I have always had very good experiences. This Holiday Inn Express was fine but not up the standard I have come to expect from the brand. The bathroom was not as shiny-new as most (some mildew stains, rust stains in tub), many of the room locks/keys did not work well, some of the breakfast room equipment (juice machine, pancake maker) did not work, and the customer service was not as outstanding as usual. I would still recommend this hotel, since it is less expensive than many of the other options in the area and is still a decent value, but I did not feel that this particular property lived up to the standards generally set by Holiday Inn Express hotels. May 1, 2013
Rated 1.0 out of 5.0 by Big Disappointment-Don't stay here!! After a disastrous day of travel with airport closures, flight cancellations, and rerouting, I called Holiday Inn Express for help as I was going to have an unexpected layover in Denver. The reservation line found me a room at the "closest" HIE which she clalimed was "9" miles from the airport (actually 19!) She also told me there was a free shuttle, which was important to me as I hadn't planned on being in Denver and had to return very early in the morning for my return flight. Upon arrival, I called the "local" number as instructed for pick up and was told "there is no shuttle driver tonight, sorry!"...it was freezing and snowing outside. Everyone in the midwest had been rerouted to Denver so the line for taxis had over 20 people in it....I tried for a rental, but due to the demand they were over $100 for one night! When I finally did arrive $60 later...the front desk clerk was sick and clearly not feeling well or caring much. I asked about a shuttle for my flight in the morning and was told they didn't know if they would have a driver or not and would not know until the morning!! When I did call for the shuttle in the morning, the "schedule" didn't fit my needs so they called a car for me #that was not there when it was scheduled to be# for a BARGAIN price of $45.... so, in addition to over 12 hours of travel to go 2.5 hours, I spent over $100 to get to and from a mediocre hotel that didn't care if I was there or not, or what my needs might be. So disappointed Holiday Inn Express!! April 24, 2013
Rated 2.0 out of 5.0 by Very Beat Hotel I stay at ALOT of Holiday Inns all around the country for work and this has got to be the most run down ones I've ever stayed in. Im surprised HI would put there name on what looks like a refurbed hotel. The staff was as helpful as they could be but they couldn't do much about the repairs needed. First off only 2 full beds or a king option ? Where is the double queen option the rooms would support it. There were three of us (me, wife, 10 year old) and no matter how you arranged it it's tight sleeping on a full. Checked into first room and the AC unit would not turn on and the cord had been spliced into another cord to reach the outlet but through the wad of electrical tape you could see the bare wires and hence no power. The room still had some things left from the previous tenant and looked like it needed more cleaning so we changed rooms. Second room everything seemed to work but it just appeared very run down (water stained cieling, loose tile shower, etc) just not what I expected from a Holiday Inn. Will probably stay elsewhere on my next trip to Denver even though the location here was good for what I needed April 12, 2013
Rated 3.0 out of 5.0 by The service by the front cesk is very good Beds are old and beaten If this wasnt like my second home and the front desk staff wasnt so nice l would never stay here. April 2, 2013
Rated 1.0 out of 5.0 by Bad customer service I booked the room for two weeks and ended up right next to elevator and a handicap room. Being a platinum status they treat you like nothing. I did checkout the next day and transfer to another hotel. March 31, 2013
Rated 1.0 out of 5.0 by Poor room First morning shower did not work. Complained at front desk and clerk told me I did not know how to operate it. I asked her to have someone look anyway. Get back on scond day and shower doesn't work. Take pictures with my phone and show front desk. They give me another room and I move and unpack my stuff. Shower works. Second day in new room housekeeping does not restock soap (there was none). Besides that , not a bad place. March 28, 2013
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