Rated 4.4 out of 5 by 33
Rated 5.0 out of 5.0 by Baldie Great Value
When in the Metro Area, we stay at this particular Holiday Inn,although it's not convenient to where we need to be.We choose it because of the staff.That includes the check-in to the folks that clean the rooms.Everyone is so pleasant,helpful and friendly.Stayiing there is better than a bed and breakfast.
October 23, 2013
Rated 5.0 out of 5.0 by NaspeDude55 Great Relaxing Stay
Great staff and nicely prepared rooms! Clean, amenities good!
October 14, 2013
Rated 5.0 out of 5.0 by Mike2110 Welcoming and comfortable
Staff are always very welcoming, and the standard of the accommodation is excellent. We are always very comfortable.
October 9, 2013
Rated 4.0 out of 5.0 by WRJH Helpful, pleasant staff make a real difference
Our family stayed at this property for nine nights. The front desk staff, the food service (breakfast) staff, and the housekeeping staff were consistently pleasant, helpful, and responsive to our requests. We would definitely stay here again.
October 3, 2013
Rated 5.0 out of 5.0 by tuckertiger426 Clean, new property with excellent staff and attention to detail
All contact w/hotel throughout reservation process was smooth. We checked in and were met with friendly faces and an eagerness to please. New, clean, spacious room with nice amenities. Did not get to try fitness center, business center or pool. Good breakfast w/lots of choices from coffee, yogurt, fruit, juice, hot or cold cereal, breads & pastries, pancakes, and omelets! Others in our group had some problems (unrelated to the hotel) and the entire staff showed a genuine concern and willingness to help. We only drove over from Tucker for a local wedding, but I would stay there again if the occasion warranted. I would recommend it.
October 1, 2013
Rated 5.0 out of 5.0 by NaspeDude55 Great Getaway!
Reserved this room for my daughter and her husband for two nights. They told me the room and staff were great! Nice furnishings, good food at breakfast bar and nice location too! They felt that the hotel was new or newly renovated. Thanks for taking care of my family, maybe I'll have the chance to stay there myself someday.
September 24, 2013
Rated 5.0 out of 5.0 by Skinnyminnie Great accommodations
We stayed at this location overnight for the second time on 9/2/13. The room and amenities are comparable to a much more expensive place, and the staff were courteous, professional, and friendly. Your breakfast room manager was absolutely great, going "the extra mile" for guest after guest. I would stay here any time I come to Marietta.
September 23, 2013
Rated 4.0 out of 5.0 by Garnet47 Nice Room
I had a very nice room on the second floor. The only problem I had was the price for the rooms at this hotel changed on a Wednesday and then again on a Thursday. When I called to ask about the changes, I was told I initialed the rate when I checked in. Well, after driving over 600 miles in several hours, I guess I made a mistake by not reviewing it more thoroughly. That mistake will not happen again. Now I can understand the rate changing on the weekend,, but on a Wednesday? Anyway, there was nothing done to explain these prices, just , and I quote, "our prices change all the time!!! Whatever. Probably will not stay in this hotel again.
September 9, 2013
Rated 4.0 out of 5.0 by deedee22 Good customer service
Thank you for expecting good customer service from staff. I really appreciated the clean and spacious room. I would like to see more sound proofing of the area. We were on the end of the hall, but the exit door for stairs was loud and there was also a loud party of sorts that was too loud. I think it was a wedding party and thankfully it did not last all night, but I still felt like it was intrusive.
September 4, 2013
Rated 5.0 out of 5.0 by Suzanc Thanks for a great stay
Everything about the stay was good except the rain that kept us from using the pool. The staff was great.
August 21, 2013
Rated 5.0 out of 5.0 by Selenash Great hotel with wonderful staff
Enjoyed our stay. Staff was very accommodating to make sure all of our needs were met and the room was very clean and comfortable. Definitely would stay here again!!
August 1, 2013
Rated 5.0 out of 5.0 by LadyZMB Weekend getaway
This was a last minute getaway. I was very pleased with the hotel and it's location. The staff was very nice and the breakfast was hot and excellent. There was a large selection of items. My room was right cross from the elevator, which I loved. And believe it or not, I didn't hear any noise of other guest coming or going. Great place to stay and I would recommend to others.
August 1, 2013
Rated 5.0 out of 5.0 by Shattered Very Friendly Staff
The staff was very friendly. They went above and beyond to ensure I was comfortable.
July 29, 2013
Rated 1.0 out of 5.0 by platinum1member Roaches
Killed 2 roaches on the walls during my stay here and top of that this was a points week with my family and when we checked out 2 days early they still took the 30000 points for the other 2 nights. Would have been better off at a Super 8!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
July 22, 2013
Rated 5.0 out of 5.0 by JANO GREAT PLACE
EASY TO GET TO GREAT BREAKFAST NICE CLEAN ROOM ALL STAFF WONDERFUL I HAVE STAYED AT MANY PLACES THIS ONE O ONE OF THE BEST WE HAVE FAMILY IN THE AREA SO WE WILL BE BACK AGAIN IN THE FUTURE
July 13, 2013
Rated 5.0 out of 5.0 by Veljr01 Great Stay
My family and I stayed at this location for a family reunion. Unfortunately, they moved the location of reunion but we decided to stay where we were located because I thought it would be a newer cleaner facility. I personally cannot enjoy my stay at any hotel unless there is a certain level of cleanliness and updated furniture and fixtures. This is just my preference, so anyway the hotel and staff were great. The breakfast provided was always set up on time and staff was very courteous. If you needed anything, the staff provided it and the hotel was centrally located near a number of restaurants, Wal-Mart, and strip mall area about five miles down the road. Would I stay at this location? Definitely. As a Priority club member, we used points so I am not sure what the value would have been without the points but I am sure it would have been reasonable.
June 24, 2013
Rated 1.0 out of 5.0 by Erica2013 If you want poor customer service, then stay here.
I made the mistake of booking through a third party website for a three night stay. After I submitted my reservation, I found out that it could not be changed. As it would turn out, I only needed to stay for two nights and I was hoping that the General Manager would be helpful because my confirmation email stated the following per the third party website:
"Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged."
It also said this after the previous statement:
"Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property."
This led me to hope that maybe it was not set in stone, and that there would be some leeway. At first, I asked for a refund which I knew would likely be shot down, and it was. Next, I asked for the third night's stay to be transferred to a future a visit because I will be back in town and that was also shot down. The GM started to read the cancellation policy which I took as an insult to my intelligence and at that point the conversation was over. I then told the GM that I was checking out early regardless and I needed the number to Guest Relations so I could start working with them. She neglected to check me out of the room at 8:00am when I left the hotel. Shame on me for not verifying and getting a receipt.
It dawned on me when I was almost home, that I probably was not checked out of the hotel. I called and spoke with the GM and had her check me out because I just knew that I needed to prove that I did not stay at the hotel for that third night. As a result, I did not get checked out of my room until after the check out time of 11:00am, and for this reason, the hotel will not help me.
This is according to the senior case manager who tried to help me resolve this issue. Shame on me for using a third party website, but shame on the GM for her unwillingness to compromise. She was more focused on getting the money for one night's stay and providing poor customer service when she could have chosen to work with me. Had she made what I feel is the right decision, her hotel would have received double the money from me because I would have stayed there again. As a result, I will not be staying at another Holiday Inn. My money will go to a hotel with better business practices and ethics.
The hotel also maintains that I was to be billed by the third party website so they could not help me, but this is not the case. My card was billed by Holiday Inn.
June 20, 2013
Rated 4.0 out of 5.0 by pitcrew99 Business Travel - PS meeting
Very easy to access from highway. Parking for hotel plentiful.
Room was very nice, quiet on the back side of hotel away from highway.
June 19, 2013
Rated 5.0 out of 5.0 by nanaK could use a new matress
We enjoyed ourselves very much. we would come back and recommend your Hotel to others. Very clean and everyone was great. The bed could use a new mattress, and the food did not have a Variety each day. It was omelets and sausage three days in a row.
June 3, 2013
Rated 5.0 out of 5.0 Very nice hotel and great staff
Hotel is very quite. Rooms are in excellent shape. Will stay here again. Staff is very nice.
May 6, 2013
Rated 1.0 out of 5.0 by Mom1stclass Staff exceptional
We always enjoy staying at this location. The staff has made us feel so welcome on each stay. I have noticed several new employees so I am anxious to see how well they were trained. The staff over the last few years has been second to none.
What an asset they have been to HIX.
March 8, 2013
Rated 4.0 out of 5.0 by spudwalker Not the easiest to find
Excellent facility, but hidden about a half block off the East - West Connector.
December 18, 2012
Rated 5.0 out of 5.0 by CorpTravelPro Excellent Atlant Area Property
I travel through Atlatna about 4-6 times a year and have a demanding schedule when I am on the road. I have to have flexibility while traveling and Holiday Inn Express never lets me down. The staff at this location are friendly and made sure that my manager and I had everything we needed for a comfortable stay. Due to an unexpected change in our travel plans, we had to change our reservation and without hesitation the team at Holiday Inn Express took great care to ensure our accomodations were just what we needed. I would highly recommend this location to anyone that travels through the area, no matter the reason, but for business they took great care of us. Very pleased and look forward to staying here again when travel brings me back to the Atlanta area.
December 17, 2012
Rated 5.0 out of 5.0 by PastorEd Amazing Week
Spent a week a this property while candidating for a job position in the area. It was comforting to arrive at the hotel after a busy day, and be greeted with smiles, lemonade, and popcorn. The staff is very courteous , very personable , and professional. Ms. Leslie runs a friendly, yet professional hotel experience. Yes, it was a week... And I got the Job. Thanks friends at the HI Austell!
December 16, 2012
Rated 5.0 out of 5.0 by WayneYonkers Fantastic place to stay
From check-in to check-out, nothing buy fantastic.
December 16, 2012