Rated 4.6 out of 5 by 218
Rated 3.0 out of 5.0 by GIJOE77 Average
Nothing great, in fact if staff took less time trying to be cute and spend more time being competent, rating would be higher. Issue #1: recieved voice mail and phone did not allow deletion after hearing it, next morning talked to desk clerk who said "I'll take care of it immediately", after returning from business meeting at 1700, voicemail light flashing and message still on phone, I called front desk and get a new desk clerk, who says "I'll take care of it man", next morning I mention that its still there on my out. Took three face to face discussions and phone call to front desk to get the message off the phone, and it wasn't anything special, but it's not meant for anyone who is in the room, like the cleaning staff, to listen to either. Issue #2: business partner recieved a package from wife at the hotel as he was traveling on their anniversary, took them five, yes 5!, days for apparently the entire staff to "remember" that they have a mail drop box...initially they told him they didnt receive it and he went after the delivery company pretty agressively. Issue # 3 Electronic key cards. Room key failed four times while there for two weeks, that doesn't seem like alot, but when you are moving briefcase to 4th floor only to turn around and return to front desk to get your room key rekeyed, after the third time it stopped being humourous. On the fourth time, yet another 18 yr old desk clerk asked for my ID, which is good, but then never looked at it or compared it to my mug, which was not good. Yes, the card was kept seperated from other cards... not my first use of key cards in a hotel! Maybe they should install a dummy key reader at the front desk so you can confirm your key card is valid before you travel to the end of the fourth floor hallway and have to return four times to get rekeyed. Best thing about the facility is shower stalls. Not sure I will stay here again if I return to Austin, didnt have the usual crisp professional high quality HI Express feel to it. When the front desk clerk addresses you as "man", as in "I'll take care of it man"...I think they have an issue with their staff training program.
June 24, 2015